Northern Community Careline Services

20 Oxford Road, Dewsbury WF13 4LN
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9.7 8 Reviews
  • Northern Community Careline Services, Dewsbury
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Care Provided by Northern Community Careline Services

Types of Home Care

  • Visiting Care
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £21.85 – £21.85

we charge 21.85 across the board no extras for weekends or bank holidays

These prices are only a guideline, please contact Northern Community Careline Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Northern Community Care Line Ltd

Person in Charge

  • Ruth Smith (Manager)
Are you the Owner/Manager of Northern Community Careline Services? View your Advertising Options

Northern Community Careline Services Reviews (8)

9.7

Northern Community Careline Services has a Review Score of 9.7 (9.667) out of 10, based on 8 reviews in the last 2 years.
Over all time Northern Community Careline Services has 8 reviews.

Overall Experience
  • 6
  • 2
  • 0
  • 0
  • 0
Date Published
  • 8
  • 8
  • 8
  • 8
  • 0
Reviewer Connection to Northern Community Careline Services
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 8, showing 1-8
Review from John S (Relative of Client) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service from this provider is excellent. They are extremely professional but also friendly to my aunt. The company are very flexible and respond to service time changes quickly and efficiently. My aunt recently went in hospital and on her discharge the company immediately resumed her scheduled service
times. We couldn't wish for a better service. Many thanks Careline.
Reply from Ruth Smith, registered manager at Northern Community Careline Services
Thank you so much for your excellent review. We will pass on your kind words to the team :)
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K S (Sister of Client) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Client had the service put in place in February 2025 after a spell in hospital and convalescence. The Client is visited twice each day to ensure medications are taken and food is eaten. The Client is not always sure what is going on but likes 'the ladies' who visit. The Client is not always willing
to go out even when a trip has been arranged but the Home Carers handle this situation with calmness and kindness. They are always paying attention to how the Client is presenting and, if worried, will call me to advise. I do not live anywhere near the Client so these phone calls are terribly important. On the occasions that the Home Carers have arrived at the Client's home and I have been visiting they have always been very pleasant and have introduced themselves properly. I have been impressed with the care taken to help the Client.
Reply from Ruth Smith, registered manager at Northern Community Careline Services
Thank you so much for such a positive review. We will pass on your kind words to the care team :). Happy to help where ever we can.
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  • Treated with Dignity
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Review from S P (Daughter of Client) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been cared by Northern community carers for around 2 years +, they do a great job looking after my mum who has 4 visits a day, helping her get dressed, showers, meals, laundry, even calling for her some milk when iv been unable to call, the girls have become friends to my mum, and she
enjoys her little chats with them.
Any problems or concerns they've always contacted me.
When I go on holiday, I know my mum is being well looked after.
Reply from Ruth Smith, registered manager at Northern Community Careline Services
Thank you so much for a wonderful review. I will pass on your kind words to the girls. Always happy to help where we can :)
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Review from Badrunnisa P (Client) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a service user for the past 3.5 years and i absolutely adore my carers the staff go avove and beyond management are always helpful and prioritise your concerns the standard of care is fantastic i highly recommend this company they genuinely care about their service users and listen
so that i am always happy with my care. Reliable trustworthy and can definately recommend 100%
Reply from Ruth Smith, registered manager at Northern Community Careline Services
Thank you so much for the review, we will pass on your praise to the team.
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Catherine F (Friend of Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Care has been consistent, and friendly.
[ Good Rapports have been established by staff , with a sometimes problematic stroke victim, that can be a tadd irritable]. Care staff are kind empathetic, and patient.
Extra Care needs have been flagged up by managers and addressed accordingly via phone
calls to other departments, and social work, care act assessors .
Staff work within the restraints of clients wishes, in least restrictive manner. Making individual feel valued.
Staff are flexible, and understanding towards family and carers .
Managers effectively offer updates on persons needs , concerns, risks or safeguarding matters and follow procedures. In keeping with data protection.T
They have supported person and their staff members by joint visits as needed and regular reviews, by managers take place of any unmet care needs.
Reply from Ruth Smith, registered manager at Northern Community Careline Services
Thank you for your lovely review. We are pleased you and the client are happy with care staff they receive. We will pass on your kind words to the care team.
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Review from A G (Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have two carers every morning for an hour and 20 minutes they get out of bed take me into the bathroom. I have a navigation for my bowels. They was trained to do the irrigation by Nurse and they do that every morning. I have a shower once a week and when I do not shower, they give me a really good
wash every morning. They do my personal care with dignity and care. They check my skin all over to make sure I have no sores then cream me all over my body, then dress me top half bring me into the bedroom with my bottom mouth and put me in my wheelchair. Make sure I have everything and comfort for the day. I have a carer at dinner time to do my dinner and bedtime. I have two carers they undress me get my night clothes on if I need to wash they will wash me put me into bed. Make sure I'm very comfy for the night, and I have got everything once again the overall care is outstanding.
Reply from Ruth Smith, registered manager at Northern Community Careline Services
Thank you for a lovely review - We will pass on your kind words to the care team and will continue to support all your care needs with dignity and respect.
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Review from Allan P (Husband of Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mainly I am quite satisfied with the care my wife receives most of the time, obviously some combinations are better than others, but that's just the way things are today. I am very grateful for the pressure the carers take off me (and my back) and I have to say the carers are very friendly.
Reply from Ruth Smith, registered manager at Northern Community Careline Services
Thank you for your review. It is a pleasure to be able to support you, your wife and your back. We will pass on your kind words to the care team.
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  • Management
  • Treated with Dignity
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Review from P M (Daughter of Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has care every morning, some lunchtimes and teatimes and occasional bedtimes. All of the staff are so helpful and as well as providing personal care and helping with meals, all the staff encourage my mum to be as independent as possible which is what we want as a family. So she can continue to
live at her home.
My mum loves her regular carers and looks forward to them attending and taking the time to chat to her as well as seeing to her needs both personal and making meals.
We as a family appreciate all the support every carer and office staff from Community Careline Services we would not be able to look after my mum in her own home without all there support.
Kind Regards
Reply from Ruth Smith, registered manager at Northern Community Careline Services
Thank you for your kind words about our carers were so pleased to hear your mum and family members are very happy with our service. We will pass on your kind words to the team. Thank you for your all…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Northern Community Careline Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for Northern Community Careline Services is calculated as follows: ( (39 Excellents x 5) + (6 Goods x 4) ) ÷ 45 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Northern Community Careline Services is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jan 2020

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Northern Community Careline Services

What Type of Services does Northern Community Careline Services offer?

Northern Community Careline Services offers Home Care.

How many Carers does Northern Community Careline Services employ?

Northern Community Careline Services employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Northern Community Careline Services to verify any information. View our terms and conditions. Northern Community Careline Services has an Basic Service - more info.