Care Provided by Northern Community Careline Services
Types of Home Care
- Visiting Care
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 15 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
we charge 21.85 across the board no extras for weekends or bank holidays
The price(s) shown are provided by the agency. Contact Northern Community Careline Services for full pricing details and T&Cs.
Contact Northern Community Careline Services to get a personalised quote
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Owner
- Northern Community Care Line Ltd
- Private Owned
Person in charge
- Ruth Smith (Manager)
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Northern Community Careline Services Reviews (8)
9.5
Northern Community Careline Services has a Review Score of 9.5 (9.517) out of 10, based on 8 reviews in the last 2 years.
Over all time Northern Community Careline Services has 8 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Northern Community Careline Services
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Review from John S (Relative of Client) published on 17 September 2025 Submitted via Website•
Overall Experience
The service from this provider is excellent. They are extremely professional but also friendly to my aunt. The company are very flexible and respond to service time changes quickly and efficiently. My aunt recently went in hospital and on her discharge the company immediately resumed her scheduled...
The service from this provider is excellent. They are extremely professional but also friendly to my aunt. The company are very flexible and respond to service time changes quickly and efficiently. My aunt recently went in hospital and on her discharge the company immediately resumed her scheduled service times. We couldn't wish for a better service. Many thanks Careline.
↩Reply from Ruth Smith, registered manager at Northern Community Careline Services
Thank you so much for your excellent review. We will pass on your kind words to the team :)
Review from K S (Sister of Client) published on 10 September 2025 Submitted via Website•
Overall Experience
The Client had the service put in place in February 2025 after a spell in hospital and convalescence. The Client is visited twice each day to ensure medications are taken and food is eaten. The Client is not always sure what is going on but likes 'the ladies' who visit. The Client is not always...
The Client had the service put in place in February 2025 after a spell in hospital and convalescence. The Client is visited twice each day to ensure medications are taken and food is eaten. The Client is not always sure what is going on but likes 'the ladies' who visit. The Client is not always willing to go out even when a trip has been arranged but the Home Carers handle this situation with calmness and kindness. They are always paying attention to how the Client is presenting and, if worried, will call me to advise. I do not live anywhere near the Client so these phone calls are terribly important. On the occasions that the Home Carers have arrived at the Client's home and I have been visiting they have always been very pleasant and have introduced themselves properly. I have been impressed with the care taken to help the Client.
↩Reply from Ruth Smith, registered manager at Northern Community Careline Services
Thank you so much for such a positive review. We will pass on your kind words to the care team :). Happy to help where ever we can.
Review from S P (Daughter of Client) published on 5 September 2025 Submitted via Website•
Overall Experience
My mum has been cared by Northern community carers for around 2 years +, they do a great job looking after my mum who has 4 visits a day, helping her get dressed, showers, meals, laundry, even calling for her some milk when iv been unable to call, the girls have become friends to my mum, and...
My mum has been cared by Northern community carers for around 2 years +, they do a great job looking after my mum who has 4 visits a day, helping her get dressed, showers, meals, laundry, even calling for her some milk when iv been unable to call, the girls have become friends to my mum, and she enjoys her little chats with them.
Any problems or concerns they've always contacted me.
Any problems or concerns they've always contacted me.
When I go on holiday, I know my mum is being well looked after.
↩Reply from Ruth Smith, registered manager at Northern Community Careline Services
Thank you so much for a wonderful review. I will pass on your kind words to the girls. Always happy to help where we can :)
Review from Badrunnisa P (Client / Service User) published on 5 September 2025 Submitted via Website•
Overall Experience
I have been a service user for the past 3.5 years and i absolutely adore my carers the staff go avove and beyond management are always helpful and prioritise your concerns the standard of care is fantastic i highly recommend this company they genuinely care about their service users and listen...
I have been a service user for the past 3.5 years and i absolutely adore my carers the staff go avove and beyond management are always helpful and prioritise your concerns the standard of care is fantastic i highly recommend this company they genuinely care about their service users and listen so that i am always happy with my care. Reliable trustworthy and can definately recommend 100%
↩Reply from Ruth Smith, registered manager at Northern Community Careline Services
Thank you so much for the review, we will pass on your praise to the team.
Review from Catherine F (Friend of Client) published on 4 September 2025 Submitted via Website•
Overall Experience
Care has been consistent, and friendly.
[ Good Rapports have been established by staff , with a sometimes problematic stroke victim, that can be a tadd irritable]. Care staff are kind empathetic, and patient.
[ Good Rapports have been established by staff , with a sometimes problematic stroke victim, that can be a tadd irritable]. Care staff are kind empathetic, and patient.
Extra Care needs have been flagged up by managers and addressed accordingly via...
Care has been consistent, and friendly.
[ Good Rapports have been established by staff , with a sometimes problematic stroke victim, that can be a tadd irritable]. Care staff are kind empathetic, and patient.
Extra Care needs have been flagged up by managers and addressed accordingly via phone calls to other departments, and social work, care act assessors .
Staff work within the restraints of clients wishes, in least restrictive manner. Making individual feel valued.
Staff are flexible, and understanding towards family and carers .
Managers effectively offer updates on persons needs , concerns, risks or safeguarding matters and follow procedures. In keeping with data protection.T
[ Good Rapports have been established by staff , with a sometimes problematic stroke victim, that can be a tadd irritable]. Care staff are kind empathetic, and patient.
Extra Care needs have been flagged up by managers and addressed accordingly via phone calls to other departments, and social work, care act assessors .
Staff work within the restraints of clients wishes, in least restrictive manner. Making individual feel valued.
Staff are flexible, and understanding towards family and carers .
Managers effectively offer updates on persons needs , concerns, risks or safeguarding matters and follow procedures. In keeping with data protection.T
They have supported person and their staff members by joint visits as needed and regular reviews, by managers take place of any unmet care needs.
↩Reply from Ruth Smith, registered manager at Northern Community Careline Services
Thank you for your lovely review. We are pleased you and the client are happy with care staff they receive. We will pass on your kind words to the care team.
Review from A G (Client / Service User) published on 4 September 2025 Submitted via Website•
Overall Experience
I have two carers every morning for an hour and 20 minutes they get out of bed take me into the bathroom. I have a navigation for my bowels. They was trained to do the irrigation by Nurse and they do that every morning. I have a shower once a week and when I do not shower, they give me a really...
I have two carers every morning for an hour and 20 minutes they get out of bed take me into the bathroom. I have a navigation for my bowels. They was trained to do the irrigation by Nurse and they do that every morning. I have a shower once a week and when I do not shower, they give me a really good wash every morning. They do my personal care with dignity and care. They check my skin all over to make sure I have no sores then cream me all over my body, then dress me top half bring me into the bedroom with my bottom mouth and put me in my wheelchair. Make sure I have everything and comfort for the day. I have a carer at dinner time to do my dinner and bedtime. I have two carers they undress me get my night clothes on if I need to wash they will wash me put me into bed. Make sure I'm very comfy for the night, and I have got everything once again the overall care is outstanding.
↩Reply from Ruth Smith, registered manager at Northern Community Careline Services
Thank you for a lovely review - We will pass on your kind words to the care team and will continue to support all your care needs with dignity and respect.
Review from Allan P (Husband of Client) published on 4 September 2025 Submitted via Website•
Overall Experience
Mainly I am quite satisfied with the care my wife receives most of the time, obviously some combinations are better than others, but that's just the way things are today. I am very grateful for the pressure the carers take off me (and my back) and I have to say the carers are very friendly.
Mainly I am quite satisfied with the care my wife receives most of the time, obviously some combinations are better than others, but that's just the way things are today. I am very grateful for the pressure the carers take off me (and my back) and I have to say the carers are very friendly.
↩Reply from Ruth Smith, registered manager at Northern Community Careline Services
Thank you for your review. It is a pleasure to be able to support you, your wife and your back. We will pass on your kind words to the care team.
Review from P M (Daughter of Client) published on 4 September 2025 Submitted via Website•
Overall Experience
My Mum has care every morning, some lunchtimes and teatimes and occasional bedtimes. All of the staff are so helpful and as well as providing personal care and helping with meals, all the staff encourage my mum to be as independent as possible which is what we want as a family. So she can continue...
My Mum has care every morning, some lunchtimes and teatimes and occasional bedtimes. All of the staff are so helpful and as well as providing personal care and helping with meals, all the staff encourage my mum to be as independent as possible which is what we want as a family. So she can continue to live at her home.
My mum loves her regular carers and looks forward to them attending and taking the time to chat to her as well as seeing to her needs both personal and making meals.
We as a family appreciate all the support every carer and office staff from Community Careline Services we would not be able to look after my mum in her own home without all there support.
My mum loves her regular carers and looks forward to them attending and taking the time to chat to her as well as seeing to her needs both personal and making meals.
We as a family appreciate all the support every carer and office staff from Community Careline Services we would not be able to look after my mum in her own home without all there support.
Kind Regards
↩Reply from Ruth Smith, registered manager at Northern Community Careline Services
Thank you for your kind words about our carers were so pleased to hear your mum and family members are very happy with our service. We will pass on your kind words to the team. Thank you for your all support.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 January 2020Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
News
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Awards / Recognitions (0)
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Accreditations
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Frequently Asked Questions about Northern Community Careline Services
How many Carers does Northern Community Careline Services employ?
Northern Community Careline Services employs 25 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Northern Community Careline Services to verify any information. View our terms and conditions. Northern Community Careline Services has a Basic Service -what a Basic Service includes.