19 Pelham Road, Nottingham NG5 1AP
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Group : Carers Trust
Person in charge: Melanie Boag (Manager)
Type of Service: Home Care Agency (Voluntary / Not for Profit Owned Owned)
Registered Charity Number: 1051649
Provides Carers directly to the general public: Yes
Services Offered: Adult Care (18+) • Care for Children
Care Offered: Cleaning Service • Dementia • Domestic Services / Home Help • Elderly Care • Laundry Service • Learning Disability • Mental Health Condition • Physical Disability • Sensory Impairment • Shopping Service / Errands
The Review Score of 8 out of 10 for Carers Trust (East Midlands - Nottingham) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Carers Trust (East Midlands - Nottingham) in Google's Search Results – more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 24 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Provider / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Provider receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Carers Trust (East Midlands - Nottingham) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Provider needs 10 Reviews to receive the maximum score of 5 points.
If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.
The 3 Points relating to the number of positive Reviews for Carers Trust (East Midlands - Nottingham) is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3.00 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
5 out of 5 from 1 Reviews over all timeCarers Trust (East Midlands - Nottingham) has a Review Score of 8 (8.000) out of 10 and an Average Rating of
Review from Patricia P (Wife of Client) submitted on 8 June 2018
Relates to June 2018 • Submitted via Website • Report • Patricia P is Extremely Likely to recommend Carers Trust (East Midlands - Nottingham).
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