Carers Trust (East Midlands - Nottingham)

19 Pelham Road, Nottingham NG5 1AP

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Carers Trust (East Midlands - Nottingham)

Group : Carers Trust

Person in charge: Melanie Boag (Manager)

Type of Service: Home Care Agency (Voluntary / Not for Profit Owned Owned)

Registered Charity Number: 1051649

Provides Carers directly to the general public: Yes

Services Offered: Adult Care (18+) • Care for Children

Care Offered: Cleaning Service • Dementia • Domestic Services / Home Help • Elderly Care • Laundry Service • Learning Disability • Mental Health Condition • Physical Disability • Sensory Impairment • Shopping Service / Errands

Latest Care Quality Commission* Report on Carers Trust (East Midlands - Nottingham): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 8 out of 10 for Carers Trust (East Midlands - Nottingham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Carers Trust (East Midlands - Nottingham) in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Carers Trust (East Midlands - Nottingham) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Agency needs 10 Reviews to receive the maximum score of 5 points.

    If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 3 Points relating to the number of positive Reviews for Carers Trust (East Midlands - Nottingham) is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8 Carers Trust (East Midlands - Nottingham) has a Review Score of 8 (8.000) out of 10 and an Average Rating of 5 out of 5 from 1 Reviews over all time

Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Carers Trust (East Midlands - Nottingham)?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Carers Trust (East Midlands - Nottingham)

  • Wife of Client/Service User
    1

I am writing this review because both my husband and I are really happy with the service that you are providing for him. The carers are very polite and respectful. He has recently been diagnosed with cerebral dementia and gets very frustrated with life as he has had to give up his allotment and his driving due to having a stroke. Staff have been fantastic with him. I would definitely recommend this service to family and friends. Once again I wish to thank you and long may your service reign.

How likely would you be to recommend Carers Trust (East Midlands - Nottingham)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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