Elmar Home Care Ltd - Keighley

Recmmend your company to.people very happy with the care my mum.is receiving

Always friendly, keeping people involved in all the activities, and generally sympathetic to their needs. The meals were good. The staff were always trying to keep things entertaining from ball games to bingo or artwork.

My mum has been receiving care from the Elmar team since Christmas. The carers are great and when my dad was poorly recently they went out of their way to make sure he was also cared for. I would highly recommend them

Really pleased with the care Mum receives from Elmar. She gets the same few carers all the time which is important as Mum is used to them. While I was away in April one of the carers realized that Mum was a bit confused so she contacted the office and they arranged a doctor's appointment then collected a bottle from the surgery and returned the water sample, Mum had a water infection and got the antibiotics straight away. Most of the time Mum's call out is straightforward forward but I feel I can trust and rely on these lovely carers to look after Mum and to contact me if there is a problem. I have no problems contacting the office when I need to and always find them helpful. Thank you, Elmar.

This care company are a godsend to our family and Dad. The care he has been given from when they helped him care for Mum at home to him now needing the help. Kindness, compassion, helpfulness and just a smile with kind words is showered on him daily. They all go above and beyond. We are so lucky we were able to go to direct payment because it gave us choice. The most amazing team

We have been very pleased and impressed with the carers who have attended. They are always cheerful, polite, professional and efficient. You have been able to adapt the call times as my husband's care needs have changed. If they are running late for any reason, they have always called to let us know. They have remembered his personal likes and dislikes and catered to them. Staff in the office have always been very polite and helpful. Possible improvements, introduce the App, passcodes and how to use the App at the start of the contract. The majority of your older customers may consider Apps to be alien. Being able to use the App has helped me to learn the names of the ladies calling, wish I had had it earlier. Also sometimes some of the younger carers seem to be in a rush to get in and out, especially at tea time. On the whole, impressed with the service so far. Thank you for making our transition to needing carers a little easier.

My mother receives personal care from Elmar Home Care. We are very happy with the service. 80% of the time it's the same person who comes. She is friendly and upbeat showing care and respect for my mother. She adapts the time of visit according to my mother's other activities, for example coming earlier on the days she goes to the day centre, and later on the days she gives mum a shower (so other clients don't have late visits).

This company has little or no regard for family's concerns. They ignore emails and telephone calls and do not cooperate. In frustration, we moved care providers and reported to social services and other organisations. Carers are overstretched. We trust they will review their customer service policies.