Home Care Providers Owned by Elmar Home Care Ltd

but communication is key and I'm always updated. Highly recommend.

care plans. Not just a tick box.
The management team is a credit to the company and will bend over backwards to accommodate family requests in Mum's best interest.
We have had a number of care teams involved with Mum and I have to say Elmar beats the competition hands down.
I wouldn't hesitate to recommend them.

a bottle from the surgery and returned the water sample, Mum had a water infection and got the antibiotics straight away. Most of the time Mum's call out is straightforward forward but I feel I can trust and rely on these lovely carers to look after Mum and to contact me if there is a problem. I have no problems contacting the office when I need to and always find them helpful. Thank you, Elmar.

were able to go to direct payment because it gave us choice. The most amazing team

They have remembered his personal likes and dislikes and catered to them. Staff in the office have always been very polite and helpful. Possible improvements, introduce the App, passcodes and how to use the App at the start of the contract. The majority of your older customers may consider Apps to be alien. Being able to use the App has helped me to learn the names of the ladies calling, wish I had had it earlier. Also sometimes some of the younger carers seem to be in a rush to get in and out, especially at tea time. On the whole, impressed with the service so far. Thank you for making our transition to needing carers a little easier.

but praise for the carers that we had. They were all very kind and my husband was grateful as I was for his care. A few went over and above their duty, but all were most kind. It made a dreadful time in our lives as good as it could be. Sadly my darling husband passed away in March, and even the carers had tears in their eyes when they knew. I actually thought I was going to need care for my father following a fall resulting in a broken hip and was going to contact Elmar to help with this, however, sadly he died just a couple of weeks ago too, so I have had two bereavements that have completely knocked me sideways, hence the delay in writing this review. Thank you to all concerned.

Any requests made to the manager were immediately implemented, and we were given access to an app where we could read details of each visit made. I would not hesitate to recommend Elmar to anyone looking for a truly caring service for themselves or a loved one.

on the days she goes to the day centre, and later on the days she gives mum a shower (so other clients don't have late visits).

Staff advising they've applied creams/ointments when they haven't. Skin is not being monitored fully. One ointment in particular is meant to be applied once a day as per instructions on the label, as it is steroid-based, however, some carers are applying it several times a day, which is against doctors' instructions (obvious reasons why they give this instruction). Dosset medication was not given by two members of staff because they aren't on file, these should have been on file before you started the services. It's all hit-and-miss. Members of staff have fed my dad a frozen chicken pie which was meant to be defrosted for 24 hours and cooked in the oven. Massive food safety concern. Still waiting on the complaints procedure.

ones, have a little bit more time as there isn't as much pressure as during the day with traffic etc, but enjoys very much the day visiting teams, as well
if teams are going to be late on arrival, carers get in touch with me to explain the situation so other solutions can be found.
She appreciates all the hard work done by everybody and all the effort they put in.
As a person who looks after her as well with other things, cooking and shopping, I would have no problem recommending Elmar to anybody that requires home care.

her up. They show great empathy and compassion. On behalf of my mum and I we want to thank Elmar Home Care carers for being so brilliant and would highly recommend them.

really good care of her too. They take care to keep her medication at the correct level, to answer her questions/concerns helpfully and to make sure that her home is clean. My mum is very pleased with her carers and I am too. A great job all round.

with him which helped a lot as he struggles with memory issues. When issues happened I always got a phone call from the carer to let me know what was going on. In the end, this helped the council to get him moved to a care home as their records clearly showed he needed full-time care. My dad was upset to leave the carers which clearly shows the difference they had made over the short time with Elmar.

doorstep. When I visited one day, one carer emptied the commode and urine bottles and went downstairs to promptly break up Weetabix. No sign of changed gloves.
Carers constantly nagging him on his lifestyle choices. He is an adult and has full mental capacity, his choices are his and his alone.
Care plan never filled in as they “have a digital record” not that the gentleman would want to see his own care plan accurately filled in!
Reported to CQC for neglect and hopefully under investigation.
Do not let these people look after your loved ones.
This is a true and accurate record of my findings on this company and CQC reports can be searched online.

him, extremely dedicated people, reliable, very friendly and carrying, people who saw him not like a ''client or patient'' but more like a human being.
For me, home care people from Elmar Home Care Ltd - Horsforth were like ''life buoy'' always here to support me (being on my own looking after my husband and working at the same time). I strongly recommend this agency for families who are in the same situation like me.