Elmar Home Care Ltd - Bradford

Mum needed help getting up , washed and dressed each morning. She had lost all confidence after a fall at home . Carers were extremely nice and helpful and helped mum gain confidence again. Care manager was really informative and helpful on her home visit. Would definitely use these again if the need arises

Last 18 months, the service recieved from this company (Elmar) has not been satisfactory and to a very low standard. The service is managed poorly such as not filling shifts whilst some one is off sick or rota mix up. During time of sitting in care, I made several complaints of staff providing poor care and putting client at risk such as sleeping on duty, carers constantly on their phones and not paying attention to client who is a falls risk, all complaints were ignored. Attitude of management is poor, as they have a financial incentive. The service is understaffed, where Elmar is taking on additional contracts but do not have enough staff members to support and will be putting patients and carers at risk. Some carers at this company are good but they tend keep the good ones for private jobs and tend to cater poor and lazy staff to patients they don't think much of.

I wouldn't hesitate to recommend them.

I was assigned Elmar for the care of my husband following his pancreatic cancer diagnosis back in October 2023. Sadly he came home on palliative care, and with the help of me too I had Elmar carer’s morning and evening. Apart from an odd occasion when the timescale was a little late, I have nothing but praise for the carers that we had. They were all very kind and my husband was grateful as I was for his care. A few went over and above their duty, but all were most kind. It made a dreadful time in our lives as good as it could be. Sadly my darling husband passed away in March, and even the carers had tears in their eyes when they knew. I actually thought I was going to need care for my father following a fall resulting in a broken hip and was going to contact Elmar to help with this, however, sadly he died just a couple of weeks ago too, so I have had two bereavements that have completely knocked me sideways, hence the delay in writing this review. Thank you to all concerned.

Elmar stepped in at extremely short notice to provide an ongoing overnight visit for my mum who is receiving end-of-life care. I have found the carers to be competent, compassionate and thorough. They have treated my mum with the greatest respect and completed all tasks required of them to a high standard. Any requests made to the manager were immediately implemented, and we were given access to an app where we could read details of each visit made. I would not hesitate to recommend Elmar to anyone looking for a truly caring service for themselves or a loved one.

Some tasks missing from the app so staff are not providing certain parts of his care. All tasks are stated very clearly on the instructions in the paperwork from his social worker. Hiding urine-covered bedding in with clean bedding to avoid having to do any laundry. Same with clothing/food-stained clothing. Staff advising they've applied creams/ointments when they haven't. Skin is not being monitored fully. One ointment in particular is meant to be applied once a day as per instructions on the label, as it is steroid-based, however, some carers are applying it several times a day, which is against doctors' instructions (obvious reasons why they give this instruction). Dosset medication was not given by two members of staff because they aren't on file, these should have been on file before you started the services. It's all hit-and-miss. Members of staff have fed my dad a frozen chicken pie which was meant to be defrosted for 24 hours and cooked in the oven. Massive food safety concern. Still waiting on the complaints procedure.