Elmar Home Care Ltd in West Yorkshire | 3 Home Care Providers

Review of
Elmar Home Care Ltd - Horsforth
from A H (Daughter of Client) published on 26 February 2025

Submitted via Website • Report

Overall Experience

Elmar have been helping me look after my mum for last three years. The carers who come are attentive and considerate to mums needs. Mum likes the familiarity and usually has the same 2 carers, who are both fantastic. They always let me know if running late (obviously things can crop up on earlier calls)

but communication is key and I'm always updated. Highly recommend.

Reply from Nicola Newman, Registered Manager at Elmar Home Care Ltd - Horsforth

This is lovely to read. Thank you for your review and I will pass on your comments to the carers who attend. Many thanks.

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Review of
Elmar Home Care Ltd - Horsforth
from Richard M (Son of Client) published on 7 February 2025

Submitted via Website • Report

Overall Experience

Cared well for my mum for a lot of years even though she could be difficult at times you did your best to accommodate her she became very close friends with quite a few of the carers and I'm sure she will miss them.

Reply from Paula Knights, HR Manager at Elmar Home Care Ltd - Horsforth

Thank you for your lovely review, your mum will always hold a special place in our hearts, she was one of our first clients in Leeds when we opened, her carers became friends and they will visit her I am sure. You all take care and thank you.

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Review of
Elmar Home Care Ltd - Bradford
from Leah F (Daughter of Client) published on 4 December 2024

Submitted via Website • Report

Overall Experience

Elmar care workers and team have been involved with my father's end of life care in the past and now my mum's. The team are amazing, nothing is too much trouble and carers often go above and beyond. The carers care for Mum as if she was a family member. They are compassionate and provide individualised

care plans. Not just a tick box.
The management team is a credit to the company and will bend over backwards to accommodate family requests in Mum's best interest.
We have had a number of care teams involved with Mum and I have to say Elmar beats the competition hands down.
I wouldn't hesitate to recommend them.

Reply from Nicola Newman, Registered Manager at Elmar Home Care Ltd - Bradford

Thank you for the lovely words. It was a pleasure to support your Dad and now you Mum.

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Review of
Elmar Home Care Ltd - Keighley
from D N (Daughter of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience

The care we are receiving is really good staff are really friendly helpful and very caring they are very respectful and would
Recmmend your company to.people very happy with the care my mum.is receiving

Reply from Soorab Zafar, Elmar Home Care at Elmar Home Care Ltd - Keighley

Thank you for your kind words and support. We're grateful to be caring for your mum. Don't hesitate to reach out if there's anything else we can assist you with.

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Review of
Elmar Home Care Ltd - Keighley
from A K (Husband of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience

Always friendly, keeping people involved in all the activities, and generally sympathetic to their needs. The meals were good. The staff were always trying to keep things entertaining from ball games to bingo or artwork.

Reply from Soorab Zafar at Elmar Home Care Ltd - Keighley

We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you.

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Review of
Elmar Home Care Ltd - Keighley
from K S (Daughter of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience

My mum has been receiving care from the Elmar team since Christmas. The carers are great and when my dad was poorly recently they went out of their way to make sure he was also cared for. I would highly recommend them

Reply from Soorab Zafar, Elmar Home Care at Elmar Home Care Ltd - Keighley

Your review made our day! We're so glad you are having a wonderful experience with our services. Thank you for taking the time to leave us some positive feedback.

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Review of
Elmar Home Care Ltd - Keighley
from Fiona P (Daughter of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience

Really pleased with the care Mum receives from Elmar. She gets the same few carers all the time which is important as Mum is used to them. While I was away in April one of the carers realized that Mum was a bit confused so she contacted the office and they arranged a doctor's appointment then collected

a bottle from the surgery and returned the water sample, Mum had a water infection and got the antibiotics straight away. Most of the time Mum's call out is straightforward forward but I feel I can trust and rely on these lovely carers to look after Mum and to contact me if there is a problem. I have no problems contacting the office when I need to and always find them helpful. Thank you, Elmar.

Reply from Soorab Zafar, Elmar Home Care at Elmar Home Care Ltd - Keighley

Thank you so much for your kind words and for taking the time to submit your review!

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Review of
Elmar Home Care Ltd - Keighley
from Helen J (Daughter of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience

This care company are a godsend to our family and Dad. The care he has been given from when they helped him care for Mum at home to him now needing the help. Kindness, compassion, helpfulness and just a smile with kind words is showered on him daily. They all go above and beyond. We are so lucky we

were able to go to direct payment because it gave us choice. The most amazing team

Reply from Soorab Zafar, Elmar Home Care at Elmar Home Care Ltd - Keighley

Thank you so much for your kind words! Your review is invaluable and helps us keep our standards high.

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Review of
Elmar Home Care Ltd - Keighley
from Tess H (Wife of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience

We have been very pleased and impressed with the carers who have attended. They are always cheerful, polite, professional and efficient. You have been able to adapt the call times as my husband's care needs have changed. If they are running late for any reason, they have always called to let us know.

They have remembered his personal likes and dislikes and catered to them. Staff in the office have always been very polite and helpful. Possible improvements, introduce the App, passcodes and how to use the App at the start of the contract. The majority of your older customers may consider Apps to be alien. Being able to use the App has helped me to learn the names of the ladies calling, wish I had had it earlier. Also sometimes some of the younger carers seem to be in a rush to get in and out, especially at tea time. On the whole, impressed with the service so far. Thank you for making our transition to needing carers a little easier.

Reply from Soorab Zafar, Elmar Home Care at Elmar Home Care Ltd - Keighley

Thank you for taking the time to share your positive experience with us.

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Review of
Elmar Home Care Ltd - Bradford
from Susan S (Wife of Client) published on 23 May 2024

Submitted via Website • Report

Overall Experience

I was assigned Elmar for the care of my husband following his pancreatic cancer diagnosis back in October 2023. Sadly he came home on palliative care, and with the help of me too I had Elmar carer’s morning and evening. Apart from an odd occasion when the timescale was a little late, I have nothing

but praise for the carers that we had. They were all very kind and my husband was grateful as I was for his care. A few went over and above their duty, but all were most kind. It made a dreadful time in our lives as good as it could be. Sadly my darling husband passed away in March, and even the carers had tears in their eyes when they knew. I actually thought I was going to need care for my father following a fall resulting in a broken hip and was going to contact Elmar to help with this, however, sadly he died just a couple of weeks ago too, so I have had two bereavements that have completely knocked me sideways, hence the delay in writing this review. Thank you to all concerned.

Reply from Nicola Newman, Registered Manager at Elmar Home Care Ltd - Bradford

Thank you for your kind words. I know some of the carers made a really good relationship with you and your husband.

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Review of
Elmar Home Care Ltd - Bradford
from M C (Daughter of Client) published on 22 April 2024

Submitted via Website • Report

Overall Experience

Elmar stepped in at extremely short notice to provide an ongoing overnight visit for my mum who is receiving end-of-life care. I have found the carers to be competent, compassionate and thorough. They have treated my mum with the greatest respect and completed all tasks required of them to a high standard.

Any requests made to the manager were immediately implemented, and we were given access to an app where we could read details of each visit made. I would not hesitate to recommend Elmar to anyone looking for a truly caring service for themselves or a loved one.

Reply from Paula Knights, HR Manager at Elmar Home Care Ltd - Bradford

Thank you so much for taking the time to do a review for us; it means the world to us at Elmar. Kind regards and take care.

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Review of
Elmar Home Care Ltd - Keighley
from H P (Daughter of Client) published on 29 February 2024

Submitted via Website • Report

Overall Experience

My mother receives personal care from Elmar Home Care. We are very happy with the service. 80% of the time it's the same person who comes. She is friendly and upbeat showing care and respect for my mother. She adapts the time of visit according to my mother's other activities, for example coming earlier

on the days she goes to the day centre, and later on the days she gives mum a shower (so other clients don't have late visits).

Reply from Paula Knights, HR Manager at Elmar Home Care Ltd - Keighley

That's lovely to hear and thank you for taking the time to do this review for our Keighley Branch the carers concerned will be thrilled.

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Review of
Elmar Home Care Ltd - Bradford
from Louise-Marie C (Daughter of Client) published on 26 September 2023

Submitted via Website • Report

Overall Experience

Some tasks missing from the app so staff are not providing certain parts of his care. All tasks are stated very clearly on the instructions in the paperwork from his social worker. Hiding urine-covered bedding in with clean bedding to avoid having to do any laundry. Same with clothing/food-stained clothing.

Staff advising they've applied creams/ointments when they haven't. Skin is not being monitored fully. One ointment in particular is meant to be applied once a day as per instructions on the label, as it is steroid-based, however, some carers are applying it several times a day, which is against doctors' instructions (obvious reasons why they give this instruction). Dosset medication was not given by two members of staff because they aren't on file, these should have been on file before you started the services. It's all hit-and-miss. Members of staff have fed my dad a frozen chicken pie which was meant to be defrosted for 24 hours and cooked in the oven. Massive food safety concern. Still waiting on the complaints procedure.

Reply from Paula Knights, HR Manager at Elmar Home Care Ltd - Bradford

I'm really sorry to hear this and as you are aware this is a very new care package and is already being dealt with as per our complaints procedure which you acknowledged receipt of yesterday 25/9/23. It is good practice to allow us to resolve teething problems and then if the problems are still happening of course raise your concerns publicly, it feels slightly unfair to jump before allowing the complaint to be actually dealt with within our policy.

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Review of
Elmar Home Care Ltd - Horsforth
from Christine P (Daughter of Client) published on 19 April 2023

Submitted via Website • Report

Overall Experience

Dad had care from staff from September 23 until recently when he went into a home. The carers were all so kind, helpful and wonderful with both him and mum. Couldn't have asked for better care. Carers is the right way to describe the staff.

Reply from Paula Knights, HR Manager at Elmar Home Care Ltd - Horsforth

Thank you for your kind review, it means so much to us all that the care we give to your dearly loved ones is at the highest standard, I am grateful you took the time to give us your valuable feedback and we hope your dad settles well at the home, he will be missed by us all, it has been a privilege.

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Review of
Elmar Home Care Ltd - Horsforth
from Trevor J (Friend of Client) published on 15 March 2023

Submitted via Website • Report

Overall Experience

Elmar staff that visit my friend, who requires a visit four times a day, looks forward to Elmar Staff arriving; the teams take extra care in making her content at home and seem to always be happy.
My friend seems to like certain teams that arrive more than others as some teams, especially the evening

ones, have a little bit more time as there isn't as much pressure as during the day with traffic etc, but enjoys very much the day visiting teams, as well
if teams are going to be late on arrival, carers get in touch with me to explain the situation so other solutions can be found.
She appreciates all the hard work done by everybody and all the effort they put in.
As a person who looks after her as well with other things, cooking and shopping, I would have no problem recommending Elmar to anybody that requires home care.

Reply from Paula Knights, HR Manager at Elmar Home Care Ltd - Horsforth

Thank you so much for the kind comments for our Bradford team, the carers love to hear these compliments and it makes their day go by so much happier, thank you so much for taking the time to leave a review and we will happily continue to care as we do for her every day.

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Review of
Elmar Home Care Ltd - Horsforth
from Julie G (Daughter of Client) published on 7 March 2023

Submitted via Website • Report

Overall Experience

My mum and I are very impressed with Elmar Home Care Ltd - Horsforth. The carers are so kind, caring and friendly. We cannot praise them enough. My mum looks forward to them coming and has grown quite fond of them all. They really are amazing! Mum is at end of life and the carers have really boosted

her up. They show great empathy and compassion. On behalf of my mum and I we want to thank Elmar Home Care carers for being so brilliant and would highly recommend them.

Reply from Paula Knights, HR manager at Elmar Home Care Ltd - Horsforth

Thank you for your lovely words of kindness, it is heartwarming to hear, and from all of us at Elmar, we are so thankful we have the privilege to take care of your lovely mum.

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Review of
Elmar Home Care Ltd - Horsforth
from Alasdair R (Son of Client) published on 1 February 2023

Submitted via Website • Report

Overall Experience

I got to meet a couple of my mum's Elmar carers over the Xmas period and to watch them at work over several days. I was very impressed with all their hard work, good humour and patience, and I am very grateful for all their help. They're getting on really well with my mum and they seem to be taking

really good care of her too. They take care to keep her medication at the correct level, to answer her questions/concerns helpfully and to make sure that her home is clean. My mum is very pleased with her carers and I am too. A great job all round.

Reply from Paula Knights, HR Manager at Elmar Home Care Ltd - Horsforth

Thank you so much for taking the time to give our wonderful carers the recognition they deserve. We are so happy your lovely mum is settled and receiving the best care. Dont hesitate to get in touch with us if you need anything.

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Review of
Elmar Home Care Ltd - Horsforth
from M R (Son of Client) published on 20 January 2023

Submitted via Website • Report

Overall Experience

Elmar home care looked after my dad at home for around six months visiting four times a day. They took over from another company that couldn't have done any less if they tried! All the carers I spoke to or met from Elmar seemed to care about my dad and a number of the girls built a good relationship

with him which helped a lot as he struggles with memory issues. When issues happened I always got a phone call from the carer to let me know what was going on. In the end, this helped the council to get him moved to a care home as their records clearly showed he needed full-time care. My dad was upset to leave the carers which clearly shows the difference they had made over the short time with Elmar.

Reply from Paula Knights, Hr Manager at Elmar Home Care Ltd - Horsforth

This is so lovely to hear, and we are so happy your dad is now settled in the care home, although of course, we all miss him, it may not have been a long time with us but we are happy it was a pleasant time for all concerned, from everyone at Elmar we wish you all well.

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Review of
Elmar Home Care Ltd - Horsforth
from Pamela G (Friend of Client) published on 19 January 2022

Submitted via Website • Report

Overall Experience

Absolutely disgusting quality of care. A stroke patient left until 1pm with no breakfast and a commode that was unusable due to being backed up. Two full urine bottles and had to improvise utensils so that he could pee.
Carers do very minimal work, i.e. pots left in the sink. Mail piling up at the

doorstep. When I visited one day, one carer emptied the commode and urine bottles and went downstairs to promptly break up Weetabix. No sign of changed gloves.
Carers constantly nagging him on his lifestyle choices. He is an adult and has full mental capacity, his choices are his and his alone.
Care plan never filled in as they “have a digital record” not that the gentleman would want to see his own care plan accurately filled in!
Reported to CQC for neglect and hopefully under investigation.
Do not let these people look after your loved ones.
This is a true and accurate record of my findings on this company and CQC reports can be searched online.

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Review of
Elmar Home Care Ltd - Horsforth
from Petronela P (Wife of Client) published on 20 October 2021

Submitted via Website • Report

Overall Experience

When my husband was discharged from hospital, been a terminal ill patient, a home care and nursing agency service was provided to look after him, 4-times a day, and this was Elmar Home Care Ltd - Horsforth.
I don't have enough words to express my gratitude to home care people who came to look after

him, extremely dedicated people, reliable, very friendly and carrying, people who saw him not like a ''client or patient'' but more like a human being.
For me, home care people from Elmar Home Care Ltd - Horsforth were like ''life buoy'' always here to support me (being on my own looking after my husband and working at the same time). I strongly recommend this agency for families who are in the same situation like me.

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Home Care Providers Owned by Elmar Home Care Ltd in West Yorkshire

Elmar Home Care Ltd Locations in West Yorkshire (3)

Elmar Home Care Ltd Reviews in West Yorkshire (21)

Elmar Home Care Ltd - Horsforth

Elmar Home Care Ltd - Horsforth

Elmar Home Care Ltd - Bradford

Elmar Home Care Ltd - Keighley

Elmar Home Care Ltd - Keighley

Elmar Home Care Ltd - Keighley

Elmar Home Care Ltd - Keighley

Elmar Home Care Ltd - Keighley

Elmar Home Care Ltd - Keighley

Elmar Home Care Ltd - Bradford

Elmar Home Care Ltd - Bradford

Elmar Home Care Ltd - Keighley

Elmar Home Care Ltd - Bradford

Elmar Home Care Ltd - Horsforth

Elmar Home Care Ltd - Horsforth

Elmar Home Care Ltd - Horsforth

Elmar Home Care Ltd - Horsforth

Elmar Home Care Ltd - Horsforth

Elmar Home Care Ltd - Horsforth

Elmar Home Care Ltd - Horsforth

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