68 Acorn Gardens, Burghfield Common, Reading RG7 3GN
Owner : Evelyn Grace Ltd
Person in charge: Emma Devenny (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Personal Hygiene Care
Latest Care Quality Commission* Report on Evelyn Grace Ltd: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Evelyn Grace Ltd has a Review Score of 8 (8.000)
The Review Score of 8 (maximum of 10) for Evelyn Grace Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Evelyn Grace Ltd in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Evelyn Grace Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Evelyn Grace Ltd is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Ann P (Client) on Saturday 26 August 2017. Relates to July 2017.
I have recently used the services of Evelyn Grace Ltd following my recent surgery. The carers were caring, very helpful and supportive and always made sure everything was alright before they left. I can highly recommend this company.
How likely would you be to recommend Evelyn Grace Ltd? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Emma Devenny, Registered Manager at Evelyn Grace Ltd responded to this review on 29 Aug 2017:
I am very glad that you were so happy with our service, and would like to thank you for taking the time to write this review. It is always lovely to receive positive feedback!