Evelyn Grace Ltd

68 Acorn Gardens, Burghfield Common, Reading RG7 3GN
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Top 20 award
10 28 Reviews
  • Evelyn Grace Ltd, Reading
Evelyn Grace is a domiciliary care provider based in Reading and serves clients in the geographical areas of Caversham, Earley, Tilehurst and the surrounding villages. Founded in memory of the owner’s own grandmother in 2008, the agency seeks to offer a service of outstanding care to older people living in their own homes.

The agency is a passionate advocate for carers and understands that their service is only as good as the care team delivering it. With this in mind, they seek to actively support both the physical health and mental wellbeing of their team. The Evelyn Grace leadership team are actively involved in the care provision of their client base, working alongside the carers in calls.

Individualised person-centred care is at the forefront of call planning, and the Evelyn Grace team is focused on providing a holistic style of care that reflects the unique needs of each person.

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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £32.45

These prices are only a guideline, please contact Evelyn Grace Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Evelyn Grace Ltd

Person in charge

  • Emma Devenny (Manager)

Evelyn Grace Ltd Reviews (28)

Total of 28, showing 21-28
10

Evelyn Grace Ltd has a Review Score of 10 (10.000) out of 10, based on 25 reviews in the last 2 years. Over all time Evelyn Grace Ltd has 28 reviews.

Overall Experience

  • 28
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Date Published

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3

Review from F B (Daughter of Client) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Evelyn Grace Ltd cared for my mum for several years. The care provided was excellent. The carers were always kind and considerate to Mum and managed her care needs very well. If extra care was required at short notice they always managed to meet that need. I would have no hesitation in recommending
Evelyn Grace Ltd to anybody requiring care.

Reply from Emma Devenny, Manager at Evelyn Grace Ltd

Thank you for taking the time to write your lovely review. We are so pleased that you were happy with our care - it was our pleasure to care for your Mum!

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Review from N H (Son of Client) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family could not have found a more helpful and caring bunch of people to help with my father's everyday needs and care. The attention to detail of selfless dedication were exemplary. I have no hesitation in recommending Evelyn Grace Ltd for the provision of personal healthcare in the community.

Reply from Rebekah Miller, Recruitment Manager at Evelyn Grace Ltd

Your words are appreciated; thank you for taking the time to comment on our service and your kind encouragement.

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Review from H M (Daughter of Client) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service! Such high standards of professional care with so much empathy and kindness too. My Mum's life has improved so much since her care visits started and we don't know what we would do without the help and support she is given we can't recommend them enough. Thank you!

Reply from Emma Devenny, Manager at Evelyn Grace Ltd

This is lovely feedback to receive! Thank you for taking the time to share your experience, your comments are valued.

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Review from Caroline G (Daughter of Client) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The amazing carers at Evelyn Grace supported, not only my mum, but also myself as Mum's dementia progressed rapidly and I had to find a care provider to help me. They gave Mum love, care, respect, compassion, dignity and understanding, even on challenging visits. They are absolute professionals and
are the only company I would recommend. I can't thank them enough for caring for my mum and also supporting me when I struggled to cope. This company is amazing and they are all angels, everyone of them.

Reply from Rebekah Miller, Recruitment Manager at Evelyn Grace Ltd

Thank you for taking the time to express your thoughts and feelings about our care. Your kind words are valuable to every member of the team who has cared for your mum.

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Review from Chris S (Client) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In ten months, I have made a group of friends who understand me and contribute hugely to my welfare. All my basic personal needs get their attention, and much more than that, genuine concern for my well being is the norm, and, without exception, I am always stimulated by the daily visit. My life has,
in fact, been transformed and domestic survival facilitated by the love and energy every carer brings. At a personal level, I am a different person as a direct consequence of the manner and style of each carer. The help with routine chores - for example bed changing, washing up, home laundry, meal planning and on line shopping is priceless.

Reply from Rebekah Miller, Recruitment Manager at Evelyn Grace Ltd

Thank you for such kind and encouraging words; they will be passed on to your team of carers. We're delighted to hear that our care has made such a significant difference to you.

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Review from Monica C (Daughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fabulous team! Professional, flexible and reliable. They listen and work closely with us get the right sort of care in place. They genuinely care for their clients and my mum feels supported and valued, as she likes the continuity of carers and timings. I appreciate that the company have been
easy to contact and responsive to questions, updates and urgent changes. I would highly recommend.

Reply from Rebekah Miller, Recruitment Manager at Evelyn Grace Ltd

This is wonderful feedback for the members of our team you're getting to meet! Thank you for taking the time to share your experience.

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Review from David P (Husband of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Evelyn Grace has, from the outset, taken a responsible attitude towards my wife. The attendance from the beginning of the care towards my wife has been excellent. All over Covid, bad weather, covering all calls they did not miss. This combined with a friendly attitude and willingness to please is very
noticeable.

Reply from Rebekah Miller, Recruitment Manager at Evelyn Grace Ltd

It's a pleasure and privilege to support this family and we're grateful for the time taken to submit such encouraging feedback to our team. Thank you!

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Review from Ann P (Client) published on 29 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently used the services of Evelyn Grace Ltd following my recent surgery. The carers were caring, very helpful and supportive and always made sure everything was alright before they left. I can highly recommend this company.

Reply from Emma Devenny, Registered Manager at Evelyn Grace Ltd

I am very glad that you were so happy with our service, and would like to thank you for taking the time to write this review. It is always lovely to receive positive feedback!

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Evelyn Grace Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Evelyn Grace Ltd is calculated as follows: ( (150 Excellents x 5) ) ÷ 150 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Evelyn Grace Ltd is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (2)

Emma

Emma Devenny

Job Title: Registered Manager

Joined: 2008

Emma is the founder of and Registered Manager for Evelyn Grace. She had a vision for a unique care provision for older people living in their own homes following an intense period caring for her own Grandmother – Evelyn Grace – and finally saw this realised when she launched the agency in 2008.


Her academic and professional roots are in nursing, having gained a plethora of experience in both hospital and community settings, and achieving academic status to master’s level in the advanced nursing practice of older people.


As Registered Manager she oversees the smooth day-to-day running of the agency while continuing to drive it forward with a determination that ‘care really should mean care’.

Rebekah

Rebekah Miller

Job Title: Manager

Joined: 2013

Rebekah joined Evelyn Grace in 2013 as part of the care team, but her vision for creating a professional group of domiciliary carers who feel nurtured, supported and valued, quickly saw her become part of the Management Team.


She is responsible for the day-to-day running of Evelyn Grace; onboarding and mentoring new carers, and ensuring all clients are afforded dignity and respect in care. Motivated by a holistic approach to care provision, Rebekah works with determination to advocate for both older people and care workers, seeking to raise their profile and value in the community.

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