Evelyn Grace Ltd

68 Acorn Gardens, Burghfield Common, Reading RG7 3GN
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Top 20 award
10 31 Reviews
  • Evelyn Grace Ltd, Reading
Evelyn Grace is a domiciliary care provider based in Reading and serves clients in the geographical areas of Caversham, Earley, Tilehurst and the surrounding villages. Founded in memory of the owner’s own grandmother in 2008, the agency seeks to offer a service of outstanding care to older people living in their own homes.

The agency is a passionate advocate for carers and understands that their service is only as good as the care team delivering it. With this in mind, they seek to actively support both the physical health and mental wellbeing of their team. The Evelyn Grace leadership team are actively involved in the care provision of their client base, working alongside the carers in calls.

Individualised person-centred care is at the forefront of call planning, and the Evelyn Grace team is focused on providing a holistic style of care that reflects the unique needs of each person.
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Care Provided by Evelyn Grace Ltd

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32.45

These prices are only a guideline, please contact Evelyn Grace Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Evelyn Grace Ltd

Person in Charge

  • Rebekah Miller (Registered Manager)

Evelyn Grace Ltd Reviews (31)

10

Evelyn Grace Ltd has a Review Score of 10 (10.000) out of 10, based on 28 reviews in the last 2 years.
Over all time Evelyn Grace Ltd has 31 reviews.

Overall Experience
  • 31
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Date Published
  • 31
  • 14
  • 17
  • 28
  • 3
Reviewer Connection to Evelyn Grace Ltd
  • 14
  • 9
  • 4
  • 2
  • 1
  • 1
Total of 31, showing 21-31
Review from J J (Daughter-in-law of Client) published on 25 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Evelyn Grace started supporting my mother-in-law when it became obvious that she could no longer manage her own medication. Slowly but surely over the years, she needed more support as both her memory and her mobility worsened. As her needs changed, so did the level of care that she required and the
team at Evelyn Grace was with her every step of the way. As her social circle diminished they became important as friends, as well as carers. They offered reassurance when needed and always made time for a joke and a chat. They were there for her throughout lockdown providing continuity and care when it was difficult for her family to visit.


The managers and carers at Evelyn Grace were not only friends to my mother-in-law but also the whole family. We were in regular contact regarding her changing needs and how best to meet them. Their experience was invaluable and their advice was welcome. I would wholeheartedly recommend Evelyn Grace Ltd.

Reply from Rebekah Miller, Recruitment Manager at Evelyn Grace Ltd
Thank you. We're grateful that you've taken the time to review our service and the way you've articulated your appreciation for the work of our team. Your mother-in-law was cared for with genuine…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dawn F (Daughter of Client) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don't know where to start! I only have 1000 words to sum up Evelyn Grace, this is nowhere near enough! Evelyn Grace has been caring for mum for 5 years, initially twice a day for support. During mum's last few weeks, it was increased to 4 times a day and in her last few days, carers were with her
almost constantly. Mum was very strong-minded but she loved all of her carers dearly; they took time to have a chat and to know exactly how mum liked things done. We would never have managed with mum's last few days without the support of the Manager and the team. They fought on our behalf to get District Nurses to come to dress wounds and to get the critical care team involved. I will never forget how the carers, on her last day, washed and dressed mum with dignity, applying essential oils so that she smelt so wonderful. It was also lovely to meet the carers that we had only heard about in mum's last few days so we could say thank you. Thank you from my heart, you are amazing!
Reply from Rebekah Miller, Recruitment Manager at Evelyn Grace Ltd
This is a heartwarming read - thank you for taking the time to acknowledge our team's care of your mum - it really was our pleasure and privilege. Your words are an encouragement to us to continue…read more
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Review from Heather S (Daughter of Client) published on 21 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot sum up into words, how great the Manager and her team are. They befriended Mum, made her feel supported, listened to, loved and "never a bother" in her words. Mum had care initially three times a day, moving on to four times in her last few months. The girls were always accommodating, however
cantankerous Mum could be! Mum in her last few years didn't leave her flat, so looked forward to hearing the girl's stories about their families and news on the outside world. Mum relied on the girls for her every need, washing her, heating her meals, making her burn toast with lots of butter(Mum's request!) Nothing was ever too much for them. Mum only had kind words for you all. Thank you to the whole team for the support they gave us in Mum's last few days - they smiled, gave us hugs and reassured us. The girls are angels in disguise and will always hold a constant spot in our hearts! Fond memories and a ton of thanks to you all. I promise cake often.
Reply from Emma Devenny, Manager at Evelyn Grace Ltd
Thank you for your kind words, and for taking the time to share your experience. It was our pleasure to work with your Mum, and our privilege to be able to support your family in those final weeks.…read more
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Review from Vanessa T (Daughter-in-law of Client) published on 9 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am incredibly grateful for the outstanding care provided by Evelyn Grace Care to my mother-in-law. From the moment we enlisted their services, it was evident that they were committed to providing compassionate and personalised care. The caregivers at Evelyn Grace Care demonstrated a remarkable level
of professionalism, empathy, and attentiveness towards her needs.
The caregivers showed genuine concern for her well-being, going above and beyond to accommodate her preferences and ensure her comfort.
What truly sets Evelyn Grace Care apart is their unwavering dedication to providing exceptional care. They consistently exceeded our expectations, demonstrating flexibility, reliability, and a genuine passion for their work.
I cannot recommend Evelyn Grace Care highly enough to anyone seeking compassionate and reliable care services for their loved ones. Thank you, Evelyn Grace Care, for your outstanding dedication and commitment to excellence.
Reply from Emma Devenny, Manager at Evelyn Grace Ltd
Thank you for taking the time to write this review, what wonderful feedback to receive! It was our pleasure to work with your family, and we are delighted that you were so happy with our service. Your…read more
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  • Value for Money
Review from F B (Daughter of Client) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Evelyn Grace Ltd cared for my mum for several years. The care provided was excellent. The carers were always kind and considerate to Mum and managed her care needs very well. If extra care was required at short notice they always managed to meet that need. I would have no hesitation in recommending
Evelyn Grace Ltd to anybody requiring care.
Reply from Emma Devenny, Manager at Evelyn Grace Ltd
Thank you for taking the time to write your lovely review. We are so pleased that you were happy with our care - it was our pleasure to care for your Mum!
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  • Management
  • Treated with Dignity
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Review from N H (Son of Client) published on 14 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family could not have found a more helpful and caring bunch of people to help with my father's everyday needs and care. The attention to detail of selfless dedication were exemplary. I have no hesitation in recommending Evelyn Grace Ltd for the provision of personal healthcare in the community.
Reply from Rebekah Miller, Recruitment Manager at Evelyn Grace Ltd
Your words are appreciated; thank you for taking the time to comment on our service and your kind encouragement.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H M (Daughter of Client) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic service! Such high standards of professional care with so much empathy and kindness too. My Mum's life has improved so much since her care visits started and we don't know what we would do without the help and support she is given we can't recommend them enough. Thank you!
Reply from Emma Devenny, Manager at Evelyn Grace Ltd
This is lovely feedback to receive! Thank you for taking the time to share your experience, your comments are valued.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Caroline G (Daughter of Client) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The amazing carers at Evelyn Grace supported, not only my mum, but also myself as Mum's dementia progressed rapidly and I had to find a care provider to help me. They gave Mum love, care, respect, compassion, dignity and understanding, even on challenging visits. They are absolute professionals and
are the only company I would recommend. I can't thank them enough for caring for my mum and also supporting me when I struggled to cope. This company is amazing and they are all angels, everyone of them.
Reply from Rebekah Miller, Recruitment Manager at Evelyn Grace Ltd
Thank you for taking the time to express your thoughts and feelings about our care. Your kind words are valuable to every member of the team who has cared for your mum.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Monica C (Daughter of Client) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fabulous team! Professional, flexible and reliable. They listen and work closely with us get the right sort of care in place. They genuinely care for their clients and my mum feels supported and valued, as she likes the continuity of carers and timings. I appreciate that the company have been
easy to contact and responsive to questions, updates and urgent changes. I would highly recommend.
Reply from Rebekah Miller, Recruitment Manager at Evelyn Grace Ltd
This is wonderful feedback for the members of our team you're getting to meet! Thank you for taking the time to share your experience.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from David P (Husband of Client) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Evelyn Grace has, from the outset, taken a responsible attitude towards my wife. The attendance from the beginning of the care towards my wife has been excellent. All over Covid, bad weather, covering all calls they did not miss. This combined with a friendly attitude and willingness to please is very
noticeable.
Reply from Rebekah Miller, Recruitment Manager at Evelyn Grace Ltd
It's a pleasure and privilege to support this family and we're grateful for the time taken to submit such encouraging feedback to our team. Thank you!
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Review from Ann P (Client) published on 29 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have recently used the services of Evelyn Grace Ltd following my recent surgery. The carers were caring, very helpful and supportive and always made sure everything was alright before they left. I can highly recommend this company.
Reply from Emma Devenny, Registered Manager at Evelyn Grace Ltd
I am very glad that you were so happy with our service, and would like to thank you for taking the time to write this review. It is always lovely to receive positive feedback!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Evelyn Grace Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Evelyn Grace Ltd is calculated as follows: ( (168 Excellents x 5) ) ÷ 168 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Evelyn Grace Ltd is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2017

Overall Good

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

Emma

Emma Devenny

Job Title: Managing Director, Founder Joined: 2008

Emma is the founder of and Registered Manager for Evelyn Grace. She had a vision for a unique care provision for older people living in their own homes following an intense period caring for her own Grandmother – Evelyn Grace – and finally saw this realised when she launched the agency in 2008.


Her academic and professional roots are in nursing, having gained a plethora of experience in both hospital and community settings, and achieving academic status to Master’s level in the advanced nursing practice of older people.


As Registered Manager, she oversees the smooth day-to-day running of the agency while continuing to drive it forward with a determination that ‘care really should mean care’.

Rebekah

Rebekah Miller

Job Title: Registered Manager Joined: 2013

Rebekah joined Evelyn Grace in 2013 as part of the care team, but her vision for creating a professional group of domiciliary carers who feel nurtured, supported and valued, quickly saw her become part of the Management Team.


As Registered Manager, she is responsible for the day-to-day running of Evelyn Grace; onboarding and mentoring new carers, and ensuring all clients are afforded dignity and respect in care. Motivated by a holistic approach to care provision, Rebekah works with determination to advocate for both older people and care workers, seeking to raise their profile and value in the community.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Evelyn Grace Ltd to verify any information. View our terms and conditions. Evelyn Grace Ltd has an Enhanced Service - more info.