Radis Community Care (Shrewsbury)

12 Longbow Close, Shrewsbury SY1 3GZ
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8.0 13 Reviews
  • Radis Community Care (Shrewsbury), Shrewsbury
Radis Community Care is a family-run organisation that has been providing community-based care since 2001.

Across Shrewsbury, Wem, Whitchurch, Market Drayton and surrounding areas, the friendly team of care workers pride themselves in helping people to remain as independent and well as possible in their own homes by providing the support that they need with everyday tasks such as preparing meals, cleaning and laundry, personal care, getting dressed, taking medication at the right times and support getting out and about.

The team is experienced in supporting people with a range of different needs including frail older people and those with physical and learning disabilities, dementia, mental health problems and other support needs. They also offer clients with complex health needs clinical care in their own homes, under the supervision of Radis' qualified nurses.
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Care Provided by Radis Community Care (Shrewsbury)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £12.89 – £28.65

Radis provide a free full assessment where costings will discussed at the point of assessment.

These prices are only a guideline, please contact Radis Community Care (Shrewsbury) to find out the exact price for your requirements.

Contact Radis Community Care (Shrewsbury) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Radis Community Care (Shrewsbury) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Samantha Box (Manager)

Radis Community Care (Shrewsbury) Reviews (13)

8.0

Radis Community Care (Shrewsbury) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Radis Community Care (Shrewsbury) has 13 reviews.

Overall Experience
  • 7
  • 5
  • 1
  • 0
  • 0
Date Published
  • 13
  • 1
  • 1
  • 1
  • 12
Reviewer Connection to Radis Community Care (Shrewsbury)
  • 8
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 13, showing 1-13
Review from Kevin G (Son of Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are friendly and take good care of my mum, all her needs are met with care and the office staff are great if we do have problems with my mum they are always willing to help and are always in contact with me.
Reply from Samantha Box, Service Manager at Radis Community Care (Shrewsbury)Thank you for taking the time to submit a review. We are delighted to hear you are happy with the service provided to your loved one.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ron P (Client) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are excellent and caring and make recommendations.
Reply from Julie Harrison, Communications at Radis Community Care (Shrewsbury)Thank you so much for your feedback and positive comments about our colleagues.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Donald S (Brother of Client) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My sister's care is mostly ok but is sometimes not always right for her needs. I have asked and sought changes to help her care be better for her. But no changes have happened so far.
Reply from Julie Harrison, Communications at Radis Community Care (Shrewsbury)Thank you for your feedback - we will make sure that this is shared with the team.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M L (Client) assisted by family/friend published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good, helpful, friendly.
Reply from Julie Harrison, Communications at Radis Community Care (Shrewsbury)Thank you for your positive comments, we appreciate your feedback.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Muriel P (Client) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are absolutely thorough, kind and helpful in every way. They couldn't do more for me. I am so pleased to have met them.
Reply from Julie Harrison, Communications at Radis Community Care (Shrewsbury)Thank you for your review. We really appreciate your positive comments and the time you've taken to give us your feedback.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Diane K (Daughter of Client) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the best company that I have come across in all my working life.
Reply from Julie Harrison, Communications at Radis Community Care (Shrewsbury)It's lovely to receive such positive feedback - thank you.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Ken D (Husband of Client) published on 31 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although I am writing this review, I have asked my wife for her comments. She is quite happy with the care she receives, although, has said that she would like to be listened to more. From my perspective, I would like more attention given to encouraging my wife to do some craft work or small household
chores. Also, I would like my wife to be taken out more, but realise her mobility is a problem. Hopefully, this would be possible with COVID restrictions being lifted.
Reply from Julie Harrison, Communications at Radis Community Care (Shrewsbury)Thank you for your feedback. We have shared your comments with the team who will put together a plan to support your wife to achieve her desired outcomes.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mavis H (Wife of Client) published on 20 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband's care is very much appreciated. He is very reliant on his carers and has become very attached to them. Sometimes he can be a challenge to them, but the carers have their way of handling him. Depending on what mood he is in when he awakes, there are plenty of laughs and sometimes moans. All
in all, everything is fine!
Reply from Julie Harrison, Communications at Radis Community Care (Shrewsbury)Thank you for taking the time to share your feedback.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S L (Client) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are so lovely and helpful. The office staff and management are great. Having them come in, increases my quality of life so much, and enables me to be more independent.
Reply from Julie Harrison, Communications at Radis Community Care (Shrewsbury)Lovely feedback about our colleagues - thank you. We're delighted that they are making a positive difference to your life.
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  • Care / Support
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Review from Ian T (Client) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is very good; we do what I need to do.
Reply from Julie Harrison, Communications at Radis Community Care (Shrewsbury)Thank you for your comment. We're pleased to hear that you are receiving a good service.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jason W (Client) assisted by family/friend published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have found Radis Community Care staff to be polite, helpful and understanding. They help me with lots of things such as shopping, going out and about, cleaning and cooking, encouraging me to interact and support me when needed.
Reply from Julie Harrison, Communications at Radis Community Care (Shrewsbury)It's lovely to receive such nice comments about our staff. Thank you.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rachel W (Client) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They help me to cook. After they come, they take me shopping. They take me places.
Reply from Julie Harrison, Communications at Radis Community Care (Shrewsbury)Thank you for your comments. Feedback from our service users is really important to us.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret W (Client) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every carer has been excellent, friendly; every need has been met.
Reply from Julie Harrison, Communications at Radis Community Care (Shrewsbury)Thank you for taking the time to send us a review. We're so pleased to hear that you are happy with your carers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Radis Community Care (Shrewsbury) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Radis Community Care (Shrewsbury) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Radis Community Care (Shrewsbury) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Samantha

Samantha Box

Job Title: Branch Manager Joined: 2023

I have worked within the healthcare sector for my entire career and have experience working with both adults and children with a wide range of different support needs. From starting out as a care worker, I have worked hard to progress and begin my management career. I enjoy making a positive difference to others’ lives, as well as being able to support people in their own homes and community. I am thrilled to be part of the Radis team, as their vision and values align with my own.


I strive to make a positive contribution to enabling people to live as independently as possible in their own homes, with the support of my fantastic team.

Frequently Asked Questions about Radis Community Care (Shrewsbury)

What Type of Services does Radis Community Care (Shrewsbury) offer?

Radis Community Care (Shrewsbury) offers Home Care.

How many Carers does Radis Community Care (Shrewsbury) employ?

Radis Community Care (Shrewsbury) employs 62 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radis Community Care (Shrewsbury) to verify any information. View our terms and conditions. Radis Community Care (Shrewsbury) has an Enhanced Service - more info.