Hartwig Care Ltd - Camden

5 Ella Mews, London NW3 2NH
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9.7 37 Reviews
  • Hartwig Care Ltd - Camden, London
Hartwig Care is a homecare agency based in London that was established in 1999. Their guiding principle is to always ask themselves: how can they improve the lives of their clients?

Hartwig Care provides a range of services to help clients enjoy their independence and comfort at home. They can help with personal care, household chores, live-in care, night care, respite, companionship, recovery and end-of-life care. They can adapt their services to suit the specific needs and preferences of each client. They can help clients with their grooming, prepare meals, do shopping and also accompany them to watch the newest films or have a nice chat over a coffee and pastry in town.

What sets Hartwig Care apart is the excellence of their care teams. Every Hartwig Care staff member is committed to delivering a service that is valuable and meaningful. They will never settle for less than the best; everything they do for you will be done with quality assurance.
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Care Provided by Hartwig Care Ltd - Camden

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.48
  • Weekly Live-in Care Fees: from £2125

Hartwig is committed to providing high-quality care services at reasonable prices in the greater London area. Our prices reflect our respect for our care workers, who receive the London Living wage and compensation for their travel time and expenses.


We also invest in a team of dedicated care managers and support staff who work from our Camden offices and other locations to ensure the best possible care and support for our clients.


Furthermore, our prices include the cost of maintaining the latest software that guarantees the safety of our service users and allows their relatives to monitor their well-being.


Our fees are not fixed and depend on the type and extent of care that you require. Therefore, we cannot give you a quote without first conducting a thorough assessment of your situation and needs. We hope you understand that this is necessary to provide you with the best possible service and care.


New Service – Couples Care


Further details available upon request

These prices are only a guideline, please contact Hartwig Care Ltd - Camden to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sami Leros (Registered Manager)

Hartwig Care Ltd - Camden Reviews (37)

9.7

Hartwig Care Ltd - Camden has a Review Score of 9.7 (9.677) out of 10, based on 22 reviews in the last 2 years.
Over all time Hartwig Care Ltd - Camden has 37 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hartwig Care Ltd - Camden
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Total of 37, showing 21-37
Review from B C (Husband of Client) published on 10 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hartwig Care has cared for my wife since 2014 after a series of major strokes left her immobile, with significant cognitive impairment, other serious and complex medical issues, and potentially a very limited life expectancy requiring 24-hour and additional carer support every day. Hartwig's care of
my wife has been outstanding. I am in no doubt that the consistency and calibre of those carers have given my wife a quality of life that she would not otherwise have. The same exceptional 24-hour live-in carer for over 7 years. The same support carers for over 4 years. The same assigned manager throughout the 9 years, taking a close interest and involvement in my wife's care. All quite remarkable.
Reply from Maryan Hassan, Marketing and Social Value Manager at Hartwig Care Ltd - Camden

We are thrilled that you find joy in the quality of care your wife receives! Our dedicated staff are our most prized asset and we take pride in delivering top-notch service. Your positive feedback is a testament to their hard work and unwavering commitment. Your kind words inspire us to maintain the standard of exceptional care, and we eagerly anticipate the continued well-being of your loved one. Thank you for taking the time to share your positive experience with us!

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Review from James D (Son of Client) published on 10 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
An amazing job. When you are going through one of the toughest of times you want people you can trust and more importantly, trust the advice of. I couldn’t thank the team more for what they did to ensure my mother was looked after and kept her dignity throughout.
Reply from Maryan Hassan, Marketing and Social Value Manager at Hartwig Care Ltd - Camden

Dear James, learning about the exceptional care your mother received during those challenging times touched us deeply. The team's dedication to going beyond just providing care to offering genuine compassion truly mirrors our commitment. In the midst of difficulties, the importance of trust and unwavering support becomes even more evident, and it's truly heartening to know that your mother experienced both.

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Review from Peter B (Brother of Client) published on 26 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Hartwig serviced since May 2021, for 24 hour care for my sister. Once the requirement was established, we have had two permanent individuals who have given sequential care. They have both given excellent care
Reply from Georgia Petch, Regional Marketing and Social Value Manager at Hartwig Care Ltd - Camden

We're delighted to hear that you're pleased with the quality of care being provided to your sister! Our greatest asset are our staff, so its fantastic to know they're doing a excellent job. Thank you for your feedback!

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Review from Robin C (Next of Kin) published on 12 July 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Useless in the first week, carers failed to attend twice one for the last visit of the day and once in the morning. The staff attending didn't know how to change the catheter bag, one carer was on their second day with the company and didn't know how to operate the bed and had no one in attendance with
them,
Night visit contracted to help to bed between 8pm and 9pm but continued to arrive at 7pm.
No consistency in staff provided so constant calls to the family for assistance in gaining access and providing care including training carers on site. 5 times on Sunday alone.
Local management said they would visit after the first failed visit but even then did not keep the appointment, no reason given or call to cancel.
Reply from Georgia Petch, Regional Marketing and Social Value Manager at Hartwig Care Ltd - Camden

Hello Robin, thank you for taking the time to leave Hartwig Care a review. Your feedback is invaluable for our continuous improvement. We're deeply sorry that you were unhappy with the service provided on this occasion. Rest assured we will do everything in our power to ensure the eradication of any future issues. In order for us to take immediate action, please can you give the office a call and provide us with the name of your family member. Hartwig Care pride ourselves on the quality of our care teams, therefore if you have identified any further training needs of our care staff, this can be organised without hesitation. Furthermore, any visit times or queries can be addressed and adjusted to what suits you best. We look forward to making positive changes and restoring your faith in Hartwig Care.

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Review from Patricia S (Niece of Client) published on 30 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We engaged the Hartwig Care - Camden in 2017 to provide home care for our aunt after a bad fall. Her closest relatives live abroad and we were dependent on reliable and professional care for her in the home. The initial care package was a few hours a week but gradually augmented as her mobility greatly
declined and her frailty increased, and when she died at one hundred and three, Hartwig Care - Camden carers were with her round the clock. We can vouch for the high professional standards and caring attitudes of all Hartwig Care - Camden employees, their expertise in personal care, household tasks and providing nutritious meals. The office was always available, especially during various hospital stays, the organisation was excellent and the carers couldn’t have been more attentive. Our aunt was closely monitored at all times, especially towards the end of her life. The fact that she was able to remain in her own home right up to the end was due in no small part to the commitment and combined efforts of Hartwig Care - Camden carers and managers.
Reply from Eryn Fyson, Graduate Management Trainee at Hartwig Care Ltd - Camden

Good Morning Patricia,


Thank you for taking the time to leave us such a kind review. I am really glad to hear that both yourself and your Aunt had such a positive experience with our office and care staff. Hartwig Care really value their Service User's and their family's feedback and I will pass on the lovely comments to your Aunt's manager and team.


Thank you once again,


Eryn

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Review from Jonathan B (Son of Client) published on 24 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hartwig Care - Camden have been involved in my parents care for several years. My father who was pretty fit physically and pin sharp mentally, gradually and slightly grudgingly needed more and more help in looking after my mother, who is neither of those things. Harwigs Care - Camden carers provided
that help. When he died last year aged ninety one, I became responsible for my mothers care. I have always promised my mother that she would see her days out in her home and that would not have been possible without the wonderful and genuine care provided by Hartwigs Care - Camden employees. My mother receives twenty four hour care in her home, from strangers but they are not because she reliably receives care from the same people and in the framework my father helped to organise, I know that she is in a good place. Thank you.
Reply from Eryn Fyson, Graduate Management Trainee at Hartwig Care Ltd - Camden

Good Morning Jonathan,


Thank you so much for your kind words. We really appreciate you taking the time out to share your experience of Hartwig Care with us. The team have really enjoyed caring for your family and we will continue to work hard to achieve a high standard of care for your mother.


Kind Regards,


Eryn

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Review from Alison M (Power of Attorney of Client) published on 24 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
They have been so helpful and always at the end of the phone/email.
The carers are caring and really know the client well. Whenever the client is slightly unwell or something needs doing they know what to do and get the right kind of attention as soon as possible. Feel really confident in their care
that they look after her well.
Reply from Eryn Fyson, Graduate Management Trainee at Hartwig Care Ltd - Camden

Good Morning Alison,


We are so grateful for your kind words. Thank you for sharing your review with us. I will pass on your positive review to the team as I am sure they would love to hear this feedback.


Kind Regards,


Eryn

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Review from Karen (Daughter of Client) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My frail and elderly father has been in the care of Hartwig for many years now and I have always found the carers to be extremely reliable. They arrive on time and communicate with me as part of a team, often going above and beyond their duties. My father has had the same small team of regular carers
twice a day, seven days a week which is very reassuring for him and me. The office are quick to respond if there are any issues and have been helpful in dealing with doctors and other agencies on my father's behalf. I would recommend them without hesitation.
Reply from Eryn Fyson, Graduate Management Trainee at Hartwig Care Ltd - Camden

Good Morning Karen,


Thank you for leaving us a wonderful review. I am happy to hear that your father is receiving quality care and I will pass your feedback onto the team. Thank you again for taking the time to leave us a review and we are glad that you would recommend Hartwig Care Services. Our team will continue to provide the best quality care for your father.


Kind Regards,
Eryn

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Review from Cath R (Niece of Client) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has received care over the past few years and has had consistent Carers with little change in staffing which has enabled her to build up an excellent relationship with her Carer’s. The management have always been responsive to any change in my aunt’s circumstance and have offered good advice
regarding suitable care packages. Living at a distance (and with limited contact during the Pandemic), I have been so reassured by the care given and confident that any concerns regarding my aunt will be brought to my attention. I would highly recommend Hartwig Care.
Reply from Eryn Fyson, Graduate Management Trainee at Hartwig Care Ltd - Camden

Good Morning,


That is wonderful to hear that your Aunt has a great relationship with her carers and I will pass on your review to the relevant care manager. If there is anything that you need further in regards to feeling more connected with your Aunt, even remotely, we would be glad to help.


Thank you for taking the time to leave us a review, we really appreciate it!


Kind Regards,


Eryn

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Review from Roger B (Friend of Client) published on 9 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very responsive to the particular needs of the client. The transfer from another service provider was handled with great tact and professionalism and the manager responsible demonstrated by her actions a very genuine concern for the well-being of the client.
Reply from Eryn Fyson, Graduate Management Trainee at Hartwig Care Ltd - Camden

Good Afternoon,


Thank you for taking the time to leave us a review! As a company, we appreciate feedback and are extremely happy that you are pleased with our service.


As always we will work hard to deliver the level of professionalism and care that you and your friend deserve.


Kind Regards,


Eryn

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Review from Catherine D (Sister of Client) published on 19 January 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
One of my sister’s carers has tested positive for COVID-19. Hartwig Care will give my family the test kits but refusing to help us after that which also includes my sister, their client. My sister has a heart problem and suffers from Friedreich's Ataxia and needs a lot of care. I’m disgusted that
Hartwig Care's attitude is it’s not their responsibility.
Reply from Eryn Fyson, Operations Manager at Hartwig Care Ltd - Camden

Thank you for your feedback. We would like to clarify that we are not responsible for testing next of kin who do not reside with our service users. We also assist with booking tests for vulnerable service users when this is expressly requested if they show symptoms – this is not the case here. The test kits are for our staff alone. In delivering these kits to you; we are going above and beyond in assisting your family get tested.
We will like to reassure you of our continued commitment to providing safe care for our service users

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Review from Fahim (Son of Client) published on 14 December 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely the worst experience with this care company, the level of care my father is receiving is horrendous, the carers are late every shift, they attend at the wrong times and when asked why they are late one carers response to being 30 minutes late was 'I can't fly here'. All this has been raised
to the managers.
One manager is not helpful whatsoever. When requested a call back he called but did not leave a message and did not try and call back. When told about the fact that staff were rude, his response was they are working on giving carers more travel time. Completely ignores all other issues.
I would advise you to stay away from this company. Do not leave your loved one in their care.
Reply from Eryn Fyson, Operations Assistant at Hartwig Care Ltd - Camden

Good Afternoon Fahim,
I can only apologise that you felt you experienced inadequate care with Hartwig Care. Having carers attend visits at the wrong time is completely unacceptable and I can reassure you that this case is being taken very seriously by senior management.
Following this review, as you are aware, we have had extensive phone calls with yourself and aim to achieve the highest level of care for your family member.
As a company, we have removed carers that you were unhappy with and will work closely with yourself to ensure that all care workers visiting your family member report to the care manager if they are running late. Also, our monitoring team have been informed to include this package of care on their watch list.
For further concerns, we will arrange a one to one with the care manager.

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Review from S O (Client) published on 7 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are very caring and a lovely team. They helped me to read and write again as well. They make me very happy.
Reply from Eryn Fyson, Graduate Management Trainee at Hartwig Care Ltd - Camden

Many thanks for your wonderful review, we are very happy to hear that you are content with our services.

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Review from I E (Client) published on 6 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the carers I have, and I like that I am given a regular carer. It is valuable to other clients that do like routine.
Reply from Eryn Fyson, Graduate Management Trainee at Hartwig Care Ltd - Camden

Thank you for your kind response, our team will strive to continue to support you in the future. Thank you for using Hartwig Care as your provider.

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Review from Shannon M (Client) published on 7 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care company is second to none, they cater for my every need, always professional, the carers are dedicated and very empathetic people. I would definitely recommend this company. Whether you're a loved one or the client, Hartwig is a reliable and safe company.
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Review from Nicola E (Goddaughter of Client) published on 30 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hartwig has provided excellent care and support for over 18 months for my elderly godmother, who has severe Dementia. The care they provide allows my godmother to stay comfortably in her own home, which she would prefer. Hartwig provides one to one care for her and provides a totally managed service.
I have found them to be flexible, trustworthy, reliable and caring. The management staff, are always available when I need to contact them to discuss my godmother's situation. I am very happy with the excellent care and support they give to my godmother and the support that they give to me.
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Review from Michelle W (Granddaughter of Client) published on 24 September 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I think overall Hartwig perform to an adequate level. There is an eclectic mix of staff. One of the problems I have encountered is a lack of communication between departments. Lack of communication doesn’t bode well when running a busy care agency. Most of the staff are friendly and approachable and
incredibly helpful. It is imperative as a family that we feel that my grandmother is supported to the highest possible standards. We need peace of mind when carers are coming and going that they will do the best by my grandmother. She is extremely vulnerable.
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Current Review Score: 9.7 (9.677)

Overview of Review Score

The Review Score of 9.7 (9.677) out of 10 for Hartwig Care Ltd - Camden is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.677 for Hartwig Care Ltd - Camden is calculated as follows: ( (100 Excellents x 5) + (18 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 130 Ratings = 4.677
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hartwig Care Ltd - Camden is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Sami

Sami Leros

Job Title: Registered Manager Joined: 2017

Sami is an accomplished Registered Manager and contract Care Manager with a solid background in the private health and social care sector. He has expertise in people management, employee training, team building, sales, planning, contract management, auditing, communication, and recruitment. He progressed rapidly in his career at Hartwig Care, moving from a monitoring position to one of the two Registered Managers in charge of all of North London. Sami leads an autonomous team, managing operations, ensuring quality care delivery, and representing the company in lucrative contract negotiations.


Fluent in French, English, and Persian, he has excellent interpersonal skills that build trust with clients. He is a goal-oriented professional who enjoys taking on challenges and seeking new opportunities for growth and development. Working full-time while pursuing his NVQ Level 5, he is dedicated to continuous learning and keeping up with industry best practices.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hartwig Care Ltd - Camden to verify any information. View our terms and conditions. Hartwig Care Ltd - Camden has an Enhanced Service - more info.