Review from sheila w (Sister of Client) published on 17 March 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
My brother has had Bhandal Home Care for over one year now and has been having care for about six years and Bhandal has been the best company we have had. There have been a lot of very nice carers along the way, but Bhandal has been the best company. The carers are good and friendly and do their very
best to accommodate and all through the pandemic, have been here to do my brother's care. They do the job well, as my brother is on the autistic scale, they understand he likes things done in a certain way. They leave my house as they find it, which I like and are mostly very cheerful. I would highly recommend Bhandal Homecare to anyone who wants homecare. They have been invaluable to us, giving all his medication and meals on time. Thank you all for what you do and have done. Keep on caring for my brother, please.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Elaine A (Daughter of Client) published on 9 August 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
My Dad has had carers and cleaning support from Bhandal Homecare from 2017 to April 2019 until he sadly became ill and went into a care home. The support he got was brilliant everyone was friendly and he looked forward to the visits every day. In particular, he liked the lady who cleaned for him every
week. Also, the office staff were very supportive to the family, they helped with various things such as mediation. On the day Dad was taken ill it was they who called the Doctor and got him admitted to hospital, the family did not live near him they were our extra eyes and ears! The only improvement I would note is we weren't advised as clients about live notes until early in 2019 these would have been invaluable had we got them sooner, so all clients need advising from the start! If you are looking for care support for your relative then we would highly recommend them.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
17 Aug 2022
Overall
Requires improvement
Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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What Type of Services does Bhandal Homecare offer?
Bhandal Homecare offers Home Care.
How many Carers does Bhandal Homecare employ?
Bhandal Homecare employs 61 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bhandal Homecare to verify any information. View our terms and conditions. Bhandal Homecare has an Basic Service - more info.