Helping Hands Allcare Ltd

3 Mengham Road, Hayling Island PO11 9BG

Owner : Helping Hands Allcare Ltd

Person in charge: Kerry Weatherley (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 45

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Directions: The office is centrally located in Mengham, Hayling Island. Opposite Sainsburys.

Visiting: If you would like further information you are welcome to visit for a discussion of your care needs. Please call and arrange a time so that someone is available to deal with your enquiry.

Parking: 30 minute parking bays available close to office.

Latest Care Quality Commission* Report on Helping Hands Allcare Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.8 (maximum of 10) for Helping Hands Allcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Helping Hands Allcare Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.5 out of 5 from 8 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.297 for Helping Hands Allcare Ltd is calculated as follows: ( (69 Excellents x 5) + (86 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 172 Ratings = 4.297

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 2.5 Points relating to the number of positive Reviews for Helping Hands Allcare Ltd is based on 8 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5 then divided by 2 = 2.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.8 Helping Hands Allcare Ltd has a Review Score of 6.8 (6.797) from 29 Reviews

Average Ratings

  • Excellent
    13
  • Good
    15
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Helping Hands Allcare Ltd?

  • Extremely LIKELY
    18
  • Likely
    10
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Helping Hands Allcare Ltd

  • Client / Service User
    16
  • Wife of Client/Service User
    4
  • Daughter of Client/Service User
    3
  • Husband of Client/Service User
    2
  • Father of Client/Service User
    1
  • more

I am totally satisfied with both carers and office staff. I have no complaints and would never change.

How likely would you be to recommend Helping Hands Allcare Ltd? Extremely Likely

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Average Rating:   5 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 05 Aug 2016:

Thank you very much for your positive feedback.

Very good cleaning service.

How likely would you be to recommend Helping Hands Allcare Ltd? Likely

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Average Rating:   3.8 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 29 Jul 2016:

Thank you for taking the time to leave feedback.

My carers are mostly happy and chatty. They come regularly at lunch time. I'm very pleased to see them and would recommend them to others who need help.

How likely would you be to recommend Helping Hands Allcare Ltd? Extremely Likely

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Average Rating:   3.8 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 25 Jul 2016:

Thank you for taking the time to leave feedback.

The carers come at more or less expected times. They are uncomplaining and cheerful and cope well with any unexpected contingencies.

How likely would you be to recommend Helping Hands Allcare Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 19 Jul 2016:

Thank you for taking the time to leave feedback, your opinion matters.

I have a friendly and helpful shopper. It is helpful to have the same person each week.

How likely would you be to recommend Helping Hands Allcare Ltd? Likely

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Average Rating:   3.6 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 14 Jul 2016:

Thank you for your feedback.

Excellent.

How likely would you be to recommend Helping Hands Allcare Ltd? Extremely Likely

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Average Rating:   5 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 05 Jul 2016:

Thank you for taking the time to leave feedback.

The help I receive is always very kind and friendly. Everything is done as I would wish.

How likely would you be to recommend Helping Hands Allcare Ltd? Extremely Likely

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Average Rating:   4.2 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 01 Jul 2016:

Thank you for taking the time to leave us feedback. Your views are appreciated.

Very good.

How likely would you be to recommend Helping Hands Allcare Ltd? Extremely Likely

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Average Rating:   4 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 28 Jun 2016:

Thank you for taking the time to complete our feedback document, your feedback is appreciated.

My helping hand carer is such a kind lady. She helps me by changing beds, hoovering the flat, cleaning kitchen i.e tops, tiles, washes the floor, cleans the windows and is always ready to pick up the odd item from shop on her way to us. My partner and I appreciate her help, she is a real friend and always lifts our spirits if we are feeling a little down. We have also had other carers visit if our lady is on her holiday and they are just as willing to help us and are very nice ladies too. We feel very lucky to have found Helping Hands Allcare Ltd a local agency here on Hayling Island.

How likely would you be to recommend Helping Hands Allcare Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 13 May 2016:

Thank you for taking the time to leave feedback. We really appreciate your views.

Everyone is very helpful and all chat to us both.

How likely would you be to recommend Helping Hands Allcare Ltd? Extremely Likely

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Average Rating:   4.2 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 05 May 2016:

Thank you for taking the time to give feedback, your views are important to us.

Helping Hands provide me and my partner with a take a break service for me (full time carer) two days a week for three hours each day. I sometimes need to cancel and change my hours and Helping Hands are always willing to do this and where possible keep to the same two carers who attend as my partner feels more comfortable with people he knows. Both carers who attend are both friendly, courteous and take time to chat to both myself and my partner before leaving, having chatted with my partner whilst here about topics he enjoys. The one bad point being is one of the carers is always running late but otherwise provide an excellent service which I am most grateful for.

How likely would you be to recommend Helping Hands Allcare Ltd? Extremely Likely

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Average Rating:   5 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 26 Apr 2016:

Thank you for taking the time to review our service.

I have 9 hours per week, 3 hours covered regularly by one carer and six by another. Very different in efficiency and approval. The only change for odd holidays as other causes, which is good. The replacement are generally mature and helpful capable of using their initiative. The agency keeps us informed about pay alterations or anything else affecting us. The office is generally receptive and helpful when telephoned and always return calls when asked. I have never been left without care unless by agreement i.e Xmas by and large I am happy with what I get.

How likely would you be to recommend Helping Hands Allcare Ltd? Likely

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Average Rating:   3.7 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 28 Jun 2016:

Thank you for leaving feedback, your comments are appreciated.

Various carers, mostly at times agreed morning and evening, they are all very good and gentle in all they do for my personal care.

How likely would you be to recommend Helping Hands Allcare Ltd? Likely

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Average Rating:   4 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 19 Apr 2016:

Thank you for taking the time to review the service that you receive. Your feedback is appreciated.

I have received help with showering and dressing for over three years. My carers are always polite and helpful and I recommend them.

How likely would you be to recommend Helping Hands Allcare Ltd? Extremely Likely

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Average Rating:   3.7 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 28 Jun 2016:

Thank you for leaving us feedback.

Helping Hands is the only care company to be based on Hayling Island allowing it to deliver a more efficient and faster responding service that if it was based on the mainland. The company has provided personal care twice a day and regular sitting services for my mother since November 2014. Throughout this time a designated team of carers have given a professional, polite and very caring service to assist myself in looking after my mother in our home. In addition the office staff who can be easily contacted are very efficient and helpful.

How likely would you be to recommend Helping Hands Allcare Ltd? Extremely Likely

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Average Rating:   5 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 15 Apr 2016:

Thank you for taking the time to leave us feedback, we do appreciate it.

I deal with Helping Hands myself they come and take me shopping etc.

How likely would you be to recommend Helping Hands Allcare Ltd? Extremely Likely

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Average Rating:   5 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 14 Apr 2016:

Thank you for submitting feedback, your opinion is important to us.

I have been satisfied with all treatment I have had.

How likely would you be to recommend Helping Hands Allcare Ltd? Likely

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Average Rating:   3 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 14 Apr 2016:

Thank you for your feedback

From December 2012 to date 8th April 2016- tasks- domestic and shopping Wednesdays and Fridays. Faultless service and completely honest and trustworthy using own discretion to clients advantage where appropriate- nothing too much trouble. Obviously a well trained contented team of carers who brighten up their clients days!

How likely would you be to recommend Helping Hands Allcare Ltd? Extremely Likely

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Average Rating:   5 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 14 Apr 2016:

Thank you very much for taking the time to leave feedback. Your opinions are appreciated.

My helpers are caring, considerate and helpful.

How likely would you be to recommend Helping Hands Allcare Ltd? Likely

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Average Rating:   3.8 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 05 Jan 2016:

Thank you for your review, your feedback is appreciated.

Good provider. Care delivered in a dignified manner. All carers are polite and respectful. Although I'm not sure of all the carers that is normal, not everybody is to my liking. The office is quick to reply to any questions I might have. I would like more information when staff go sick, such as replacements and times.

How likely would you be to recommend Helping Hands Allcare Ltd? Neither Unlikely or Likely

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Average Rating:   4 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 22 Dec 2015:

Thank you for your feedback. It is a shame that although you feel that we provide a good service, that the service is managed well and the staff are good that you would not necessarily recommend us.

Good.

How likely would you be to recommend Helping Hands Allcare Ltd? Likely

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Average Rating:   3.8 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 26 Nov 2015:

Thank you for your review, we appreciate you taking the time to give feedback.

Helping Hands provides a very professional and caring service. The carers really cared about my elderly mother, it wasn't just a job to them. They offered her not just physical care but also emotional support by their friendly encouraging and cheery approach. They also, two in particular, were concerned enough and wise enough to offer support to me and my brother. We appreciated and were very grateful for their advice and concern.

How likely would you be to recommend Helping Hands Allcare Ltd? Extremely Likely

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Average Rating:   5 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 24 Nov 2015:

Thank you for your review, your feedback is appreciated.

My wife suffers with vascular dementia and is unable to communicate, she is bed bound requiring two carers, three times a day to change and clean her. Overall I am satisfied with the care provided, however I find there are many different carers a day.
I would prefer a core team to cater for my wife's needs as I find continuity important for my wife and I.
In addition on occasion new staff members are introduced without myself being informed and I have to inform them how to proceed with the logistics of my wife's care. I would therefore appreciate Helping Hands to inform me if there are new staff members are attending my house prior to their visit.

How likely would you be to recommend Helping Hands Allcare Ltd? Likely

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Average Rating:   3.7 out of 5

All the carers that visit my mum are kind and caring. They are gentle, thorough and treat mum with respect. She is very happy with the service.

How likely would you be to recommend Helping Hands Allcare Ltd? Extremely Likely

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Average Rating:   4.6 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 09 Nov 2015:

Thank you for your review, your feedback is appreciated.

Staff are all very helpful, kind and caring to my uncle. They all take a great deal of attention to his well being and needs, I would definitely recommend this service to anyone.

How likely would you be to recommend Helping Hands Allcare Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 02 Nov 2015:

Thank you for reviewing our service, your feedback is very valuable.

Excellent care has been provided by both management and staff. My aunt has been with Helping hands for over a year. I as my aunts sole carer appreciate the kindness and help extended to me.

How likely would you be to recommend Helping Hands Allcare Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 02 Nov 2015:

Thank you for reviewing our service, your feedback is very valuable.

Everything goes well, agency staff know my son very well. There is little change, but if there is they are very helpful throughout.

How likely would you be to recommend Helping Hands Allcare Ltd? Likely

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Average Rating:   4 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 02 Nov 2015:

Thank you for reviewing our service. your feedback is important to us.

Helping Hands have been visiting my dad twice daily for nearly a year assisting with problems related to his Alzheimer's. I've always found them to be extremely efficient, professional and caring They always pick up any problems and communicate well with the family. The staff know dad well and go the extra mile when there are any problems. I would have no hesitation in recommending their services to others.

How likely would you be to recommend Helping Hands Allcare Ltd? Extremely Likely

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Average Rating:   4.5 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 02 Nov 2015:

Thank you for reviewing our service, your feedback is very important to us.

Pleased to say, the care and attention they have done for my husband.

How likely would you be to recommend Helping Hands Allcare Ltd? Likely

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Average Rating:   4 out of 5

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 02 Nov 2015:

Thank you for reviewing our service, your feedback is very important to us.

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