Helping Hands Allcare Ltd

3 Mengham Road, Hayling Island PO11 9BG
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9.0 33 Reviews
  • Helping Hands Allcare Ltd, Hayling Island
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Helping Hands Allcare Ltd

Person in charge

  • Suzanna Roberts (Registered Manager)
Are you the Owner/Manager of Helping Hands Allcare Ltd? View your Advertising Options

Helping Hands Allcare Ltd Reviews (33)

9.0

Helping Hands Allcare Ltd has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years.
Over all time Helping Hands Allcare Ltd has 33 reviews.

Overall Experience
  • 16
  • 15
  • 2
  • 0
  • 0
Date Published
  • 33
  • 0
  • 0
  • 3
  • 30
Reviewer Connection to Helping Hands Allcare Ltd
  • 17
  • 6
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 33, showing 1-20
Review from Georgina S (Daughter of Client) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care for my mum, helping hands go above and beyond. Will always accommodate and help support. Wouldn’t go anywhere else. Superb care company. Always on time, stay for the full time they are supposed to. Really do care about my mum.
Reply from Suzanna Roberts, Manager at Helping Hands Allcare Ltd

Thank you for your review, I will ensure that your comments are passed onto the care workers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nicola P (Daughter of Client) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Helping Hands highly enough. Every single member of staff shows care, compassion and empathy. They frequently go over and above with the care that they provide for my father who has dementia. They are my rock, lifeline and support during these difficult times with my father. They
have truly become like family to us and l thank and greatly appreciate each and every one of them.
Reply from Suzanna Roberts, Manager at Helping Hands Allcare Ltd

Thank you for your kind words, we really appreciate them.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Veronica H (Daughter of Client) published on 28 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used helping hands, for my mum who had Dementia, the care was superb. So when my Dad needed help they were our first choice,
Dad, is really happy, with the care they give. So a happy Dad, a happy family.
Reply from Suzanna Roberts, Manager at Helping Hands Allcare Ltd

Thank you for your kind words. We are so pleased that you chose our company again to care for your father.

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Robert W (Client) published on 22 September 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
At the start of the care plan, the service I received was great and around 18 months later it started to go downhill. The care from some of the carers was very good and some weren't. I was also given conflicting information about offering other help which was not nice (by the office). The manager at
the time I was forced to transfer to another care company by Helping Hands Allcare was really horrible to deal with. I will not recommend this care company to anyone in the future as they were a really good company in the past.
Reply from Suzanna Roberts, Manager at Helping Hands Allcare Ltd

We take all our feedback very seriously. Unfortunately, there are times when a person's needs or situation changes and they can no longer be safely supported, despite all efforts.
We wish you all the very best.

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Review from Bernice B (Client) published on 5 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am totally satisfied with both carers and office staff. I have no complaints and would never change.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you very much for your positive feedback.

  • Staff
  • Care / Support
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  • Treated with Dignity
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Review from Eveline P (Client) published on 1 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good cleaning service.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for taking the time to leave feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Violet B (Client) assisted by family/friend published on 25 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My carers are mostly happy and chatty. They come regularly at lunch time. I'm very pleased to see them and would recommend them to others who need help.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for taking the time to leave feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Roger M (Wife of Client) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers come at more or less expected times. They are uncomplaining and cheerful and cope well with any unexpected contingencies.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for taking the time to leave feedback, your opinion matters.

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from F W (Client) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have a friendly and helpful shopper. It is helpful to have the same person each week.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for your feedback.

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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Kathleen S (Client) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for taking the time to leave feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Valerie C (Client) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The help I receive is always very kind and friendly. Everything is done as I would wish.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for taking the time to leave us feedback. Your views are appreciated.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Eric B (Client) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for taking the time to complete our feedback document, your feedback is appreciated.

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  • Treated with Dignity
  • Value for Money
Review from Sandra+Ted (Client) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My helping hand carer is such a kind lady. She helps me by changing beds, hoovering the flat, cleaning kitchen i.e tops, tiles, washes the floor, cleans the windows and is always ready to pick up the odd item from shop on her way to us. My partner and I appreciate her help, she is a real friend and
always lifts our spirits if we are feeling a little down. We have also had other carers visit if our lady is on her holiday and they are just as willing to help us and are very nice ladies too. We feel very lucky to have found Helping Hands Allcare Ltd a local agency here on Hayling Island.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for taking the time to leave feedback. We really appreciate your views.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stanley L (Wife of Client) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone is very helpful and all chat to us both.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for taking the time to give feedback, your views are important to us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Susan (Client) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helping Hands provide me and my partner with a take a break service for me (full time carer) two days a week for three hours each day. I sometimes need to cancel and change my hours and Helping Hands are always willing to do this and where possible keep to the same two carers who attend as my partner
feels more comfortable with people he knows. Both carers who attend are both friendly, courteous and take time to chat to both myself and my partner before leaving, having chatted with my partner whilst here about topics he enjoys. The one bad point being is one of the carers is always running late but otherwise provide an excellent service which I am most grateful for.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for taking the time to review our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Christine A (Wife of Client) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have 9 hours per week, 3 hours covered regularly by one carer and six by another. Very different in efficiency and approval. The only change for odd holidays as other causes, which is good. The replacement are generally mature and helpful capable of using their initiative. The agency keeps us informed
about pay alterations or anything else affecting us. The office is generally receptive and helpful when telephoned and always return calls when asked. I have never been left without care unless by agreement i.e Xmas by and large I am happy with what I get.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for leaving feedback, your comments are appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dorothy H (Client) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Various carers, mostly at times agreed morning and evening, they are all very good and gentle in all they do for my personal care.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for taking the time to review the service that you receive. Your feedback is appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lorna J (Client) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have received help with showering and dressing for over three years. My carers are always polite and helpful and I recommend them.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for leaving us feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rodney M (Son of Client) published on 15 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helping Hands is the only care company to be based on Hayling Island allowing it to deliver a more efficient and faster responding service that if it was based on the mainland. The company has provided personal care twice a day and regular sitting services for my mother since November 2014. Throughout
this time a designated team of carers have given a professional, polite and very caring service to assist myself in looking after my mother in our home. In addition the office staff who can be easily contacted are very efficient and helpful.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for taking the time to leave us feedback, we do appreciate it.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S C (Client) published on 15 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I deal with Helping Hands myself they come and take me shopping etc.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for submitting feedback, your opinion is important to us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Helping Hands Allcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Helping Hands Allcare Ltd is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Allcare Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Helping Hands Allcare Ltd

What Type of Services does Helping Hands Allcare Ltd offer?

Helping Hands Allcare Ltd offers Home Care.

How many Carers does Helping Hands Allcare Ltd employ?

Helping Hands Allcare Ltd employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Allcare Ltd to verify any information. View our terms and conditions. Helping Hands Allcare Ltd has an Basic Service - more info.