Helping Hands Allcare Ltd

All in all, good experiences. Staff kind and helpful. Not so good Management since Helping Hands want to emulate another company, eg, call times changed for no valid reason, which makes Carers unhappy as well as clients.

Very satisfied with the care they are very thorough and caring .

A huge thank you to all.

I am very impressed with Helping Hands. The whole team are friendly, helpful and made me feel at ease. Nothing is too much trouble and all the staff fo all they can to help and go above and beyond. The carers stay the full time, even if they finish early, which is nice as they spend time chatting.

I cannot recommend Helping Hands highly enough. Every single member of staff shows care, compassion and empathy. They frequently go over and above with the care that they provide for my father who has dementia. They are my rock, lifeline and support during these difficult times with my father. They have truly become like family to us and l thank and greatly appreciate each and every one of them.

Dad, is really happy, with the care they give. So a happy Dad, a happy family.

At the start of the care plan, the service I received was great and around 18 months later it started to go downhill. The care from some of the carers was very good and some weren't. I was also given conflicting information about offering other help which was not nice (by the office). The manager at the time I was forced to transfer to another care company by Helping Hands Allcare was really horrible to deal with. I will not recommend this care company to anyone in the future as they were a really good company in the past.

I am totally satisfied with both carers and office staff. I have no complaints and would never change.

Very good cleaning service.

My carers are mostly happy and chatty. They come regularly at lunch time. I'm very pleased to see them and would recommend them to others who need help.

The carers come at more or less expected times. They are uncomplaining and cheerful and cope well with any unexpected contingencies.

I have a friendly and helpful shopper. It is helpful to have the same person each week.

Excellent.

The help I receive is always very kind and friendly. Everything is done as I would wish.

Very good.

My helping hand carer is such a kind lady. She helps me by changing beds, hoovering the flat, cleaning kitchen i.e tops, tiles, washes the floor, cleans the windows and is always ready to pick up the odd item from shop on her way to us. My partner and I appreciate her help, she is a real friend and always lifts our spirits if we are feeling a little down. We have also had other carers visit if our lady is on her holiday and they are just as willing to help us and are very nice ladies too. We feel very lucky to have found Helping Hands Allcare Ltd a local agency here on Hayling Island.

Everyone is very helpful and all chat to us both.

Helping Hands provide me and my partner with a take a break service for me (full time carer) two days a week for three hours each day. I sometimes need to cancel and change my hours and Helping Hands are always willing to do this and where possible keep to the same two carers who attend as my partner feels more comfortable with people he knows. Both carers who attend are both friendly, courteous and take time to chat to both myself and my partner before leaving, having chatted with my partner whilst here about topics he enjoys. The one bad point being is one of the carers is always running late but otherwise provide an excellent service which I am most grateful for.

I have 9 hours per week, 3 hours covered regularly by one carer and six by another. Very different in efficiency and approval. The only change for odd holidays as other causes, which is good. The replacement are generally mature and helpful capable of using their initiative. The agency keeps us informed about pay alterations or anything else affecting us. The office is generally receptive and helpful when telephoned and always return calls when asked. I have never been left without care unless by agreement i.e Xmas by and large I am happy with what I get.

Various carers, mostly at times agreed morning and evening, they are all very good and gentle in all they do for my personal care.