Helping Hands Allcare Ltd

3 Mengham Road, Hayling Island PO11 9BG
Review Us
9.0 33 Reviews
  • Helping Hands Allcare Ltd, Hayling Island
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Show Helping Hands Allcare Ltd on the Map

Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Helping Hands Allcare Ltd

Person in charge

  • Suzanna Roberts (Registered Manager)
Are you the Owner/Manager of Helping Hands Allcare Ltd? View your Advertising Options

Helping Hands Allcare Ltd Reviews (33)

9.0

Helping Hands Allcare Ltd has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years.
Over all time Helping Hands Allcare Ltd has 33 reviews.

Overall Experience
  • 16
  • 15
  • 2
  • 0
  • 0
Date Published
  • 33
  • 0
  • 0
  • 3
  • 30
Reviewer Connection to Helping Hands Allcare Ltd
  • 17
  • 6
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 33, showing 21-33
Review from D F (Client) published on 15 April 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have been satisfied with all treatment I have had.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for your feedback

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H G (Client) published on 15 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From December 2012 to date 8th April 2016- tasks- domestic and shopping Wednesdays and Fridays. Faultless service and completely honest and trustworthy using own discretion to clients advantage where appropriate- nothing too much trouble. Obviously a well trained contented team of carers who brighten
up their clients days!
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you very much for taking the time to leave feedback. Your opinions are appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Peter J (Client) published on 5 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My helpers are caring, considerate and helpful.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for your review, your feedback is appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Maris (Client) published on 22 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good provider. Care delivered in a dignified manner. All carers are polite and respectful. Although I'm not sure of all the carers that is normal, not everybody is to my liking. The office is quick to reply to any questions I might have. I would like more information when staff go sick, such as replacements
and times.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for your feedback. It is a shame that although you feel that we provide a good service, that the service is managed well and the staff are good that you would not necessarily recommend us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Albert S (Husband of Client) assisted by family/friend published on 2 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife suffers with vascular dementia and is unable to communicate, she is bed bound requiring two carers, three times a day to change and clean her. Overall I am satisfied with the care provided, however I find there are many different carers a day.
I would prefer a core team to cater for my wife's
needs as I find continuity important for my wife and I.
In addition on occasion new staff members are introduced without myself being informed and I have to inform them how to proceed with the logistics of my wife's care. I would therefore appreciate Helping Hands to inform me if there are new staff members are attending my house prior to their visit.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T B S (Husband of Client) published on 27 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for your review, we appreciate you taking the time to give feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sue (Daughter of Client) published on 24 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helping Hands provides a very professional and caring service. The carers really cared about my elderly mother, it wasn't just a job to them. They offered her not just physical care but also emotional support by their friendly encouraging and cheery approach. They also, two in particular, were concerned
enough and wise enough to offer support to me and my brother. We appreciated and were very grateful for their advice and concern.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for your review, your feedback is appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joy B (Daughter of Client) published on 9 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers that visit my mum are kind and caring. They are gentle, thorough and treat mum with respect. She is very happy with the service.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for your review, your feedback is appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kevin M (Nephew of Client) published on 2 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are all very helpful, kind and caring to my uncle. They all take a great deal of attention to his well being and needs, I would definitely recommend this service to anyone.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for reviewing our service, your feedback is very valuable.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nicholas O (Father of Client) published on 2 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything goes well, agency staff know my son very well. There is little change, but if there is they are very helpful throughout.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for reviewing our service. your feedback is important to us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sue O (Daughter of Client) published on 2 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helping Hands have been visiting my dad twice daily for nearly a year assisting with problems related to his Alzheimer's. I've always found them to be extremely efficient, professional and caring They always pick up any problems and communicate well with the family. The staff know dad well and go the
extra mile when there are any problems. I would have no hesitation in recommending their services to others.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for reviewing our service, your feedback is very important to us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Barbara B (Wife of Client) published on 2 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleased to say, the care and attention they have done for my husband.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for reviewing our service, your feedback is very important to us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sheena S (Niece of Client) published on 2 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care has been provided by both management and staff. My aunt has been with Helping hands for over a year. I as my aunts sole carer appreciate the kindness and help extended to me.
Reply from Elaina Birch, Registered Manager at Helping Hands Allcare Ltd

Thank you for reviewing our service, your feedback is very valuable.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Helping Hands Allcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Helping Hands Allcare Ltd is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Allcare Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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