The staff are very friendly and are always prepared to go 'the extra mileElaine B(Daughter of Client/Service User)

My mother has been a service user since 2005Peter J(Son of Client/Service User)

JB have provided a compassionate care service to my mother for several yearsIain(Son of Client/Service User)

The staff are very friendly and are always prepared to go 'the extra mileElaine B(Daughter of Client/Service User)

My mother has been a service user since 2005Peter J(Son of Client/Service User)

JB have provided a compassionate care service to my mother for several yearsIain(Son of Client/Service User)

JB Homecare and Staff Agency is a high-quality home care agency providing person-centred care for older people.
JB Homecare can supply fully trained staff, all dedicated to ensuring those in their care receive the help and support they need.
Staff are selected that are motivated and empathetic and who treat individuals with dignity and respect.
Home care, home help and temporary staff are available around the clock to deliver the care necessary to help individuals live at home as independently as possible.
Care Provided by JB Agency Homecare
Types of Home Care
- Visiting Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £28 - £30
- 30 Minute Visiting Care Fees: £14 - £15
We offer a range of care services at different rates, please contact us for more information.
Contact JB Agency Homecare to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
-
Good to Know
Owner
- JB Homecare and Staff Agency
- Private Owned
Person in charge
- Phil Brown (Business Partner)
JB Agency Homecare Reviews (50)
JB Agency Homecare has a Review Score of 9.8 (9.76) out of 10, based on 22 reviews in the last 2 years.
Over all time JB Agency Homecare has 50 reviews.
JB Agency staff are reliable, conscientious and professional. They clearly understand what my sister needs to ensure she can live as independently as possible while ensuring her safety.
We continuously monitor our service levels and delighted to hear that the care team know exactly how your sister likes to receive their care and support.
We have been using JB carers for about 10 years. Any issues or concerns we have had have been dealt with most satisfactorily. We have no issues in the last 5 years and are very happy with the service provided.
We are so pleased that you have been a satisfied client for all these years. Feedback from our clients is vital to ensure the service is just right and quality levels are maintained.
Always found carers very helpful and friendly they let you know when going to be late, always leave things tidy and help mum with anything she needs.
Delighted to hear that the team of carers are super-helpful. As always, please do not hesitate to contact us if there is anything else we can improve on.
JB have been looking after my dad Alistair for the past 18 months. All the carers are friendly and professional. The care package is reviewed every 6 months. I would have no hesitation in recommending JB.
Thank you for your kind recommendation. Your dad has a wonderful team of dedicated carers.
JB agency do a good job of caring for my mum. 3 visits a day. Day time visits (morning and afternoon) staff are consistant, evening and weekend more variabily of personel. However the staff attention to care plan is very consistant and they are personable and respectful. 6 monthly review process very professional and detailed.
Your mum benefits from a small team of dedicated carers. However, we must ensure the team is large enough to cover for holidays and illness. There is more variation of carers during these times.
The review was friendly, helpful and reassuring. I discovered that JB Agency was able to offer further support services that I hadn't been aware of, and this has helped me feel more able to cope during a challenging time in our lives.
Thank you for your kind feedback. Clients also ask us to help with shopping, accompanying to appointments or outings, home help and companionship.
Fantastic service, very detailed review of care for my mother. Looking at additional time & duties to support her on a daily basis. Great understanding of my mums conditions and medical needs. Great observations of the home and health and safety.
Thank you for your kind review. Our care plans and risk assessments and reviewed every 6 months or more often if required.
Everything is going well with the service. Sharon and the girls are all good.
I have received care from JB for nine years, and I have been treated with loving care and kindness often pointing out me becoming unwell before I realised myself, this medical intervention earlier. They (the office) work hard to try and maintain a close knit team of known carers to me.
My father has been treated with kindness and respect by all staff involved with this agency. His views and wishes are always taken into account. His review was thorough and positive and it gave us opportunities to discuss certain aspects of his care plan. His carers allow him to do things for himself if he is able which helps to continue to promote my father's independence. We are extremely happy as a family to know that my father's health needs are being met ibn a friendly, compassionate and professional manner.
JB provide great service to my sister and she is very comfortable around them.
The small team of carers are very settled and enjoy supporting your sister
My mum and family are very grateful and thankful for the care received.
Wow, such a fantastic review. Thank you so much. The team will be thrilled to hear that the service is so well-received.
They both go above and beyond. So caring and keep me upto date with all things. They treat my Aunt with care and dignaty and nothing is a bother.
Would highly recommend.
Always welcome.
Thank you so much for the wonderful feedback. Of course, you make this all possible as you are so welcoming and appreciative yourself.
Staff are very friendly and make Dad comfortable in his own home, which was a real struggle in the beginning because he didn't want anyone he didn't know in his home
Since his stroke 4 years ago, we have seen a good recovery and an improvement with his independence. Thank you for being such an involved family. This makes our job so much easier.
My mum finds that the carers are friendly, attentive and maintain her dignity, and she is happy with the care she receives. The agency have been responsive and accommodating to requests for time changes when needed, and they regularly provide feedback.
Excellent.
We are always so grateful to receive feedback from our clients. Thank you for taking the time.
Never mentioned about how I was washed.
We have cared and supported you for over 8 years now and we know how much you love your pampering Fridays. "Because it relieves my tendency to stress and panic and also gives me a full body and hair wash and takes care of my skin." We have just added your Friday pampering regime to your care plan and will send out a copy to display in your care plan folder at home.
Our carers are two people who treat us with courtesy. They are helpful, trustworthy and very competent, as we are both prevented from caring for ourselves due to age/stroke/arthritis. They enable us to continue to live in our own home.
We know that continuity of care worker is very important for our clients. Thankfully, this is one of our strengths.
Excellent personalised care. Our family have used the services from JB Agency for over 30 years. The carers are competent, genuinely kind and cheerful . What I most value about JB Agency is their understanding that health issues are not lineal. People's needs can change over night and JB Agency is absolutely supportive and makes changes to fit needs as best as possible. My mind is at rest knowing that my mother is being cared for by staff at JBA.
Where have all these years gone? Caring and supporting your grandfather, father and now your mother has been a privilege. The bonus for us is your satisfaction. As always, we remain at your service.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 13 November 2025- How well do we support people's wellbeing? Good
(4)
- How good is our leadership? Good
(4)
- How good is our staff team? Good
(4)
- How well is care and support planned? Good
(4)
News (0)
There are no news items for JB Agency Homecare.
Awards / Recognitions (5)
- Recipient: JB Agency HomecareDate: Wednesday 31 May 2023
- Recipient: JB Agency HomecareDate: Thursday 31 Mar 2022
- Recipient: JB Agency HomecareDate: Friday 25 Jun 2021
Meet the Team (17)
When not at work, he enjoys fast cars and being outdoors, as well as being a father of five. He plays most sports at a competitive level. At a more relaxing pace, he regularly walks his 2 spaniels, Po and Dora.
When not at work, she is usually in some far-flung area of the world, gathering recipes to try out at home. On days off she can be found walking her dogs or feeding her chickens. Her other interests are taming the wilderness that is her garden, vintage clothing and sharing those recipes.
What the district nurses have written to JB Agency regarding Lucinda:
"The staff member is called Lucinda. I meet her regularly in a home in Burdiehouse. She is an absolute delight to work alongside. She is friendly, helpful, chatty and her upbeat manner is a breath of fresh air. I have also noticed that when she is in or has been in to see this patient that the lady is a lot happier and cheery. Lucinda’s kind and caring nature make such a difference for this lady that I felt that I needed to say.
Kevin had a career in construction, usually roofing, prior to deciding that he wanted to offer more to society. He applied for work as a carer in an Edinburgh care home, with no real idea what the post entailed. He loved it. He has not deviated from his career since. He loves his job, enjoys meeting his clients, and looks forward to each day. He states that he has good support from both the JB Agency office staff but also from his fellow colleagues. When he is not at work, he is rooting for Hibs, spending time with his family and planning his next camping trip
An avid Hearts supporter, Claire attends matches when she can as well as meeting up with friends and family on her days off.
On her day off, she is usually walking her dog, Alfie and looking after her grandchildren
As well as being a busy mother and foster mother and grandmother, she has been training to run Marathons for Cancer charities.
Anne began her journey working in Care in 1994, after a secretarial career. She has been working for JB Agency since 2002. Anne consistently receives high praise from her service users for her work. She is both diligent and extremely conscientious. She states that she loves her work and finds it very rewarding. She particularly enjoys working for JB Agency as she says" you are asked if you will do a visit, I am not told therefore I have control over my work/life balance". Anne's hobbies are: learning Italian and at present, she is completing her HND in Social Studies.
Cindy had a career as a dental nurse for more than 20 years before opting for a better work/life balance with JB Agency. She has been part of the team since 2017. As expected, Cindy is passionate about oral care and is keen to ensure all her service users have the best oral hygiene. She loves the autonomy of deciding when she wants to work. This allows her to spend time with her family and keep active. She is an avid power walker and can regularly be found pounding her beat around south Edinburgh.
Yvonne is a busy mum of four. Until recently, she also held down 3 jobs but now, she only works for JB Agency. She first started working for JB Agency in 2014. She wanted to work with older adults - she enjoys listening to their life stories, their reminiscing and observations. She states that working for JB Agency is not like a job, it is like visiting your family. She loves it. It suits her lifestyle and gives her time with her children. She is very happy with her career choice.
Christine is a retired nurse who still wished to have a caring role once she left the NHS. She was the paediatric stoma nurse for the South of Scotland for many years. Five years ago she was awarded an MBE for services to nursing. Originally from the Outer Hebrides, working for JB Agency allows plenty of time off for Christine to return to visit friends and family. She was attracted to JB Agency as it was a family run business and she didn't want to have her standards of providing good care compromised by insufficient time allocation. Failte, Christine.
When Cherrie first left school, she went into hairdressing but she soon knew that it was not the career for her. She wanted something that gave her job satisfaction and a sense of purpose. She entered the world of Care, first working in care homes for 18 years before coming to work for JB Agency in 2002. Cherrie states that she loves her job, she would still work for JB Agency even if she won the lottery. JB Agency has received many, many letters and cards singing Cherrie's praises. Cherrie loves to be in the garden on her days off with her husband. She feels she has no need to go abroad for her holidays as everything she wants is in Edinburgh, her children and grandchildren, her husband and her lovely garden.
Selena has always worked in Care. First working in Care homes for 13 years and then caring in the community. JB Agency is a second job for Selena but she has been part of our caring team since 2004. Selena states she gains job satisfaction from providing a good service at every visit. She says "it doesn't sit well with my soul" to rush in and out. Selena has a very sporty background, participating in playing badminton, rugby and swimming. When time allows, she spends it with friends and family
Agnieszka studied Beauty Therapy and Make-up Artistry in her native Poland. However, in 2007 she moved to Scotland and once she had mastered the language, began a career in 2009 with Yves St Laurent. Working for them for several years, she both married and soon had a family. For Agnieszka, family is 100% and when contemplating a career change, she chose JB Agency to begin her journey in Care. She states that she has found working with JB Agency a very positive experience, with good training opportunities, a very supportive working environment and has given her the confidence to continue with Care. She enjoys the flexibility of her working hours, which enables her to fit around school hours. When not at work, having fun with her children and pet dogs is a must. She still treats her friends and family to manicures and nail techniques.
When Stacey left school, she became the primary Carer for her uncle. When he had to move into 24/7 care, Stacey knew she wanted to continue in Care but with no qualifications in Care, no validated experience in the workplace - she didn't know how she would accomplish her dream. By chance, her friend was already working for 3 years with JB Agency and recommended Stacey on her values. JB Agency ensured that Stacey had sufficient training, support and mentoring prior to attending service users. Stacey has been working with JB Agency since 2017 and states that it has changed her life. She feels very settled, loves her work and looks forward to visiting her service users. She feels that JB Agency has been very fair to her and because of this she has remained very loyal. When not at work she is helping to look after her niece or catching up with soaps on TV.
When Paula left school, she completed an HNC in Hospitality. Those customer service skills held her in good stead as she became a manager at Morrisons and remained there for 14 years. After giving birth to her first daughter, Paula decided she wanted to branch out into a different field and chose Care. She started with JB Agency in 2015 as a Carer, predominantly working with our double-up teams. In 2018, a post came up in the office as a co-ordinator. Paula leapt in with both feet and she was a natural. The practical skills that she had accrued in the field, her soft skills plus her managerial experience meant within a year she was the senior co-ordinator. Paula always gives her best, often helping out in the field at short notice. She has returned part-time to her role, after having her second daughter. When not at work, thinking about work, or helping out with some work, Paula is rushed off her feet with looking after her small children, her father, her husband and the dog. Another full time job in itself.
Leanne went straight to Administration work after school. She honed her skills as a secretary for several years before applying to be a Nurse. Unfortunately, life got in the way of her studies and she returned to a career in administration, working for Midlothian Council for 14 years. JB Agency is a familiar phrase in Leanne's household, as both her granny and her mother worked for JB Agency. Indeed, her mother still does and has done for 22 years. Leanne brought her skills to JB Agency in 2020. She states that she feels a sense of purpose in her role, a sense of satisfaction that she is making a difference in peoples' lives. She enjoys the hustle and bustle of the daily phone calls and organising new packages of care
Frequently Asked Questions about JB Agency Homecare
How many Carers does JB Agency Homecare employ?
JB Agency Homecare employs 70 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact JB Agency Homecare to verify any information. View our terms and conditions. JB Agency Homecare has an Enhanced Service - more info.