JB Agency Homecare

Phil's mother, Joyce Brown, started the Company in 1979. Phil was introduced, at age 14, to the payroll side of the business and would process the employee hours after school. He left school and attended university, gaining a degree in Accounting and began his career in finance. In 2000, he began 1 day a week at JB Agency to assist with payroll and slowly but surely, he soon became immersed in the whole business. Preferring to remain out of the limelight, Phil enjoys his back office role processing payroll, setting budgets, arranging advertising, ensuring health & safety regulations are met and providing the office with foot tapping, finger drumming and the occasional tune.

When not at work, he enjoys fast cars and being outdoors, as well as being a father of five. He plays most sports at a competitive level. At a more relaxing pace, he regularly walks his 2 spaniels, Po and Dora.

Denise brings over 20 years of experience in the health and social care sector. She began her career as a registered nurse within the NHS before moving into the care home sector, where she progressed from Deputy Manager to Care Home Manager, gaining extensive experience in both clinical care and service leadership. Denise is dual qualified in General Nursing and Psychiatric Nursing, giving her specialist expertise in supporting individuals with both physical health needs and complex mental health conditions. Her wealth of experience, compassionate approach, and strong leadership skills make her exceptionally well-suited to her role as Home Care Manager, where she is dedicated to ensuring the highest standards of care and support for both clients and staff.

Alison has been working, on and off, with JB Agency since 2004. First as a co-ordinator and since 2010 as a manager. She is a psychiatric nurse and has worked for the prison service, with alcohol and addiction services, psychiatric rehabilitation before working with Older Adults. She is passionate about constant improvement to provide and enhance the quality of life for each and every client. Alison loves working for JB Agency as it has a strong sense of values and puts people first.

When not at work, she is usually in some far-flung area of the world, gathering recipes to try out at home. On days off, she can be found walking her dogs or feeding her chickens. Her other interests are taming the wilderness that is her garden, vintage clothing and sharing those recipes.

After beginning her career as a Home Carer, Aggy quickly discovered her passion for supporting others and delivering high-quality care. Through her dedication and commitment, she progressed into a senior role as a Care Coordinator within the office team. Aggy is known for going above and beyond for clients, always striving to ensure the highest standards of care.

As part of her role, Aggy carries out field supervisions, spot checks, and quality assurance paperwork, working closely with both clients and care staff to ensure care is delivered safely and effectively. She particularly enjoys visiting clients, building meaningful relationships, and making sure everyone receives the support they need. Whenever required, Aggy is also happy to step in and cover care visits.

Liselan began her career in care while studying at university in England, working in a care home and gaining valuable hands-on experience supporting older people. Her passion for providing high-quality care led her to join the office team as a Care Coordinator in 2023. When needed, she is always willing to step in and provide hands-on care herself, helping to cover shifts and ensure that clients continue to receive the high standard of service they expect. Her commitment, flexibility, and caring nature make her a valued member of both the office and care teams.

Hermina combines her role as a Home Carer with her responsibilities as a Coordinator, giving her a unique understanding of both the practical and organisational aspects of care. Having worked closely with clients in their own homes, she understands the importance of delivering compassionate, person-centred support while maintaining the highest standards of care.

As part of her role, Hermina regularly gathers client feedback, supports care reviews, and works to build and maintain positive relationships with clients and their families. She is committed to ensuring every client feels listened to and valued.

After providing high-quality care in England, Paulina moved to Edinburgh and joined JB to continue her passion for supporting people in their own homes. She enjoys spending time with clients, getting to know them personally, and building strong, trusting relationships. Paulina believes in treating every client like family and is committed to delivering compassionate, person-centred care that helps people maintain their independence and quality of life.

Alongside her care role, Paulina also spends one day each week working in the office, assisting with client feedback, care reviews, and administrative tasks. This gives her a unique understanding of both the practical and personal aspects of care, helping to ensure that clients receive the highest standard of support.

As JB's Accounts and Payroll Administrator, Jess plays a key role in supporting the smooth day-to-day running of the business. She is responsible for processing payroll, preparing client invoices, and managing a range of financial and administrative tasks, ensuring carers are paid accurately and on time and invoices are issued efficiently.

Jess works closely with the management and care coordination teams to maintain accurate records and provide support with payroll and invoicing queries. Known for her attention to detail, organised approach, and willingness to help others, she is a valued member of the team whose work enables the wider staff to focus on delivering exceptional care to our clients.

After working as a Data Analyst, Ewan joined JB in 2026 and began taking on responsibilities previously held by his father, Phil. As part of the next generation of this family-run business, Ewan brings fresh ideas and a modern approach to supporting the continued growth of the business.

Drawing on his analytical background, Ewan focuses on improving operational efficiency, streamlining processes and procedures, and supporting the development of high-quality care services. He is passionate about growing the business, building strong relationships with clients and their families, and recruiting dedicated, compassionate staff who share JB's commitment to delivering outstanding care.

An avid Hearts supporter, Claire attends matches when she can as well as meeting up with friends and family on her days off.

On her day off, she is usually walking her dog, Alfie and looking after her grandchildren

As well as being a busy mother and foster mother and grandmother, she has been training to run Marathons for Cancer charities.

Anne began her journey working in Care in 1994, after a secretarial career. She has been working for JB Agency since 2002. Anne consistently receives high praise from her service users for her work. She is both diligent and extremely conscientious. She states that she loves her work and finds it very rewarding. She particularly enjoys working for JB Agency as she says" you are asked if you will do a visit, I am not told therefore I have control over my work/life balance". Anne's hobbies are: learning Italian and at present, she is completing her HND in Social Studies.

Yvonne is a busy mum of four. Until recently, she also held down 3 jobs but now, she only works for JB Agency. She first started working for JB Agency in 2014. She wanted to work with older adults - she enjoys listening to their life stories, their reminiscing and observations. She states that working for JB Agency is not like a job, it is like visiting your family. She loves it. It suits her lifestyle and gives her time with her children. She is very happy with her career choice.

When Cherrie first left school, she went into hairdressing but she soon knew that it was not the career for her. She wanted something that gave her job satisfaction and a sense of purpose. She entered the world of Care, first working in care homes for 18 years before coming to work for JB Agency in 2002. Cherrie states that she loves her job, she would still work for JB Agency even if she won the lottery. JB Agency has received many, many letters and cards singing Cherrie's praises. Cherrie loves to be in the garden on her days off with her husband. She feels she has no need to go abroad for her holidays as everything she wants is in Edinburgh, her children and grandchildren, her husband and her lovely garden.

Selena has always worked in Care. First working in Care homes for 13 years and then caring in the community. JB Agency is a second job for Selena but she has been part of our caring team since 2004. Selena states she gains job satisfaction from providing a good service at every visit. She says "it doesn't sit well with my soul" to rush in and out. Selena has a very sporty background, participating in playing badminton, rugby and swimming. When time allows, she spends it with friends and family