The staff are very friendly and are always prepared to go 'the extra mileElaine B(Daughter of Client/Service User)

My mother has been a service user since 2005Peter J(Son of Client/Service User)

JB have provided a compassionate care service to my mother for several yearsIain(Son of Client/Service User)

The staff are very friendly and are always prepared to go 'the extra mileElaine B(Daughter of Client/Service User)

My mother has been a service user since 2005Peter J(Son of Client/Service User)

JB have provided a compassionate care service to my mother for several yearsIain(Son of Client/Service User)

JB Homecare and Staff Agency is a high-quality home care agency providing person-centred care for older people.
JB Homecare can supply fully trained staff, all dedicated to ensuring those in their care receive the help and support they need.
Staff are selected that are motivated and empathetic and who treat individuals with dignity and respect.
Home care, home help and temporary staff are available around the clock to deliver the care necessary to help individuals live at home as independently as possible.
Care Provided by JB Agency Homecare
Types of Home Care
- Visiting Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £28 - £30
- 30 Minute Visiting Care Fees: £14 - £15
We offer a range of care services at different rates, please contact us for more information.
Contact JB Agency Homecare to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
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Good to Know
Owner
- JB Homecare and Staff Agency
- Private Owned
Person in charge
- Phil Brown (Business Partner)
JB Agency Homecare Reviews (50)
JB Agency Homecare has a Review Score of 9.8 (9.76) out of 10, based on 22 reviews in the last 2 years.
Over all time JB Agency Homecare has 50 reviews.
The agency provided a wonderful service for 4 years. Staff were professional, friendly, knowledgeable, and very caring. It was really reassuring that they provided this service for my recently deceased mum while it enabled me to work.
It was both a privilege and a pleasure to support and care for your mum.
My mother has been a service user since 2005. Over the year JB Agency Homecare has been providing a number of services to my mother, this includes personal care to domestic services. My mother has found their service valuable and this has given her great comfort and support over the years. Since her diagnosis of Alzheimer's, the services for me have been of fantastic value. I live some distance away and I am not always able to get through to see my mother. They keep me informed and updated on my mother's needs, especially with the difficulty in managing someone with Alzheimer's. I owe a great thanks to JB Agency Homecare for all the support they give to my mother and for helping to maintain my mother's independence at home.
It has been a pleasure to provide our services and be part of your mother's journey.
I think JB Agency Homecare provide a very good and essential service in supporting my mother to stay healthy and safe in her own home. The carers are friendly and very helpful, many going out of their way to provide the support and care of my mother needs. I have found it easy to contact admin staff, both during and out of office hours. As a daughter, living hundreds of miles away, I have particularly appreciated being kept informed of any issues arising in connection with my mother's well-being. Thank you.
You are very welcome. JB Agency prime aim is to ensure service users are safe and healthy at all times.
JB Agency Homecare began helping with my mother's care over a year ago. It's such a relief to have your loved one looked after by such a dedicated and professional team. The staff are very friendly and are always prepared to go 'the extra mile'.
Thank you for your review. JB Agency always aims to work with families to achieve the best outcomes for the service user.
As a daughter of service user, I can truly speak on behalf of my mum, dad and brother that we are extremely happy with the standard of care our mum receives. Nothing is ever a bother, respect and dignity is foremost and my parents appreciate this very much. I would honestly recommend JB Agency Homecare to the world. Thank you again from the bottom of our hearts.
JB Agency, as a family run Care provider, feels that the confidence that family members have regarding a package of care is extremely important. We are pleased to read that we are fulfilling our aspirations.
JB have provided a compassionate care service to my mother for several years and she feels comfortable and relaxed with the individuals that attend to her. They are reliable and competent at all times and I feel extremely reassured that she is in good hands and being looked after well. They currently provide 3 visits a day 7 days a week.
Thank you for this warm review. It is always our pleasure to provide the best service that we can.
We are grateful for the Council placing my husband with this company. From the beginning, we have felt them to be an organised well run company. Always easy to contact and always courteous and deal with things quickly. The carers are very good and if there is an issue it is dealt with. We have used this company for a short time and if our circumstances change we will definitely use them again. Carers always conscious if covid rules.
It has been both a pleasure and a privilege to provide this service.
I can trust the JB Agency to be reliable, kind, helpful, adaptable, professional and friendly. The JB Agency has given me everything I could have wished for and more. Their really caring carers have been my mainstay since my husband passed away, and they are supporting and helping me in every way they can. I am deeply grateful to them and recommend the company from the bottom of my heart.
Thank you for your review. JB Agency feels that trust is an essential part of any Care Package. It is uplifting to read your review.
We are extremely grateful for all the help we receive from the agency. The staff are friendly, very helpful, very caring, and always ask if they can do anything to help. At this time, they are very careful and ware PPE.
This has been a new experience for my mother and a big change for her as she has been living and coping for many years on her own. Now having carers coming in to help with such personal issues as showering and dressing was a worrying thought, however, all has gone very well with experienced carers supporting my mother very well and management of the agency supporting me at this time of change.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 13 November 2025- How well do we support people's wellbeing? Good
(4)
- How good is our leadership? Good
(4)
- How good is our staff team? Good
(4)
- How well is care and support planned? Good
(4)
News (0)
There are no news items for JB Agency Homecare.
Awards / Recognitions (5)
- Recipient: JB Agency HomecareDate: Wednesday 31 May 2023
- Recipient: JB Agency HomecareDate: Thursday 31 Mar 2022
- Recipient: JB Agency HomecareDate: Friday 25 Jun 2021
Meet the Team (17)
When not at work, he enjoys fast cars and being outdoors, as well as being a father of five. He plays most sports at a competitive level. At a more relaxing pace, he regularly walks his 2 spaniels, Po and Dora.
When not at work, she is usually in some far-flung area of the world, gathering recipes to try out at home. On days off she can be found walking her dogs or feeding her chickens. Her other interests are taming the wilderness that is her garden, vintage clothing and sharing those recipes.
What the district nurses have written to JB Agency regarding Lucinda:
"The staff member is called Lucinda. I meet her regularly in a home in Burdiehouse. She is an absolute delight to work alongside. She is friendly, helpful, chatty and her upbeat manner is a breath of fresh air. I have also noticed that when she is in or has been in to see this patient that the lady is a lot happier and cheery. Lucinda’s kind and caring nature make such a difference for this lady that I felt that I needed to say.
Kevin had a career in construction, usually roofing, prior to deciding that he wanted to offer more to society. He applied for work as a carer in an Edinburgh care home, with no real idea what the post entailed. He loved it. He has not deviated from his career since. He loves his job, enjoys meeting his clients, and looks forward to each day. He states that he has good support from both the JB Agency office staff but also from his fellow colleagues. When he is not at work, he is rooting for Hibs, spending time with his family and planning his next camping trip
An avid Hearts supporter, Claire attends matches when she can as well as meeting up with friends and family on her days off.
On her day off, she is usually walking her dog, Alfie and looking after her grandchildren
As well as being a busy mother and foster mother and grandmother, she has been training to run Marathons for Cancer charities.
Anne began her journey working in Care in 1994, after a secretarial career. She has been working for JB Agency since 2002. Anne consistently receives high praise from her service users for her work. She is both diligent and extremely conscientious. She states that she loves her work and finds it very rewarding. She particularly enjoys working for JB Agency as she says" you are asked if you will do a visit, I am not told therefore I have control over my work/life balance". Anne's hobbies are: learning Italian and at present, she is completing her HND in Social Studies.
Cindy had a career as a dental nurse for more than 20 years before opting for a better work/life balance with JB Agency. She has been part of the team since 2017. As expected, Cindy is passionate about oral care and is keen to ensure all her service users have the best oral hygiene. She loves the autonomy of deciding when she wants to work. This allows her to spend time with her family and keep active. She is an avid power walker and can regularly be found pounding her beat around south Edinburgh.
Yvonne is a busy mum of four. Until recently, she also held down 3 jobs but now, she only works for JB Agency. She first started working for JB Agency in 2014. She wanted to work with older adults - she enjoys listening to their life stories, their reminiscing and observations. She states that working for JB Agency is not like a job, it is like visiting your family. She loves it. It suits her lifestyle and gives her time with her children. She is very happy with her career choice.
Christine is a retired nurse who still wished to have a caring role once she left the NHS. She was the paediatric stoma nurse for the South of Scotland for many years. Five years ago she was awarded an MBE for services to nursing. Originally from the Outer Hebrides, working for JB Agency allows plenty of time off for Christine to return to visit friends and family. She was attracted to JB Agency as it was a family run business and she didn't want to have her standards of providing good care compromised by insufficient time allocation. Failte, Christine.
When Cherrie first left school, she went into hairdressing but she soon knew that it was not the career for her. She wanted something that gave her job satisfaction and a sense of purpose. She entered the world of Care, first working in care homes for 18 years before coming to work for JB Agency in 2002. Cherrie states that she loves her job, she would still work for JB Agency even if she won the lottery. JB Agency has received many, many letters and cards singing Cherrie's praises. Cherrie loves to be in the garden on her days off with her husband. She feels she has no need to go abroad for her holidays as everything she wants is in Edinburgh, her children and grandchildren, her husband and her lovely garden.
Selena has always worked in Care. First working in Care homes for 13 years and then caring in the community. JB Agency is a second job for Selena but she has been part of our caring team since 2004. Selena states she gains job satisfaction from providing a good service at every visit. She says "it doesn't sit well with my soul" to rush in and out. Selena has a very sporty background, participating in playing badminton, rugby and swimming. When time allows, she spends it with friends and family
Agnieszka studied Beauty Therapy and Make-up Artistry in her native Poland. However, in 2007 she moved to Scotland and once she had mastered the language, began a career in 2009 with Yves St Laurent. Working for them for several years, she both married and soon had a family. For Agnieszka, family is 100% and when contemplating a career change, she chose JB Agency to begin her journey in Care. She states that she has found working with JB Agency a very positive experience, with good training opportunities, a very supportive working environment and has given her the confidence to continue with Care. She enjoys the flexibility of her working hours, which enables her to fit around school hours. When not at work, having fun with her children and pet dogs is a must. She still treats her friends and family to manicures and nail techniques.
When Stacey left school, she became the primary Carer for her uncle. When he had to move into 24/7 care, Stacey knew she wanted to continue in Care but with no qualifications in Care, no validated experience in the workplace - she didn't know how she would accomplish her dream. By chance, her friend was already working for 3 years with JB Agency and recommended Stacey on her values. JB Agency ensured that Stacey had sufficient training, support and mentoring prior to attending service users. Stacey has been working with JB Agency since 2017 and states that it has changed her life. She feels very settled, loves her work and looks forward to visiting her service users. She feels that JB Agency has been very fair to her and because of this she has remained very loyal. When not at work she is helping to look after her niece or catching up with soaps on TV.
When Paula left school, she completed an HNC in Hospitality. Those customer service skills held her in good stead as she became a manager at Morrisons and remained there for 14 years. After giving birth to her first daughter, Paula decided she wanted to branch out into a different field and chose Care. She started with JB Agency in 2015 as a Carer, predominantly working with our double-up teams. In 2018, a post came up in the office as a co-ordinator. Paula leapt in with both feet and she was a natural. The practical skills that she had accrued in the field, her soft skills plus her managerial experience meant within a year she was the senior co-ordinator. Paula always gives her best, often helping out in the field at short notice. She has returned part-time to her role, after having her second daughter. When not at work, thinking about work, or helping out with some work, Paula is rushed off her feet with looking after her small children, her father, her husband and the dog. Another full time job in itself.
Leanne went straight to Administration work after school. She honed her skills as a secretary for several years before applying to be a Nurse. Unfortunately, life got in the way of her studies and she returned to a career in administration, working for Midlothian Council for 14 years. JB Agency is a familiar phrase in Leanne's household, as both her granny and her mother worked for JB Agency. Indeed, her mother still does and has done for 22 years. Leanne brought her skills to JB Agency in 2020. She states that she feels a sense of purpose in her role, a sense of satisfaction that she is making a difference in peoples' lives. She enjoys the hustle and bustle of the daily phone calls and organising new packages of care
Frequently Asked Questions about JB Agency Homecare
How many Carers does JB Agency Homecare employ?
JB Agency Homecare employs 70 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact JB Agency Homecare to verify any information. View our terms and conditions. JB Agency Homecare has an Enhanced Service - more info.