Avante Care and Support

Rear Of 21, Bourne Road, Bexley DA5 1LW

Avante Care & Support provides quality domiciliary care to help people to remain living in their own homes in Kent and the South East of London.

Avante Care & Support offer assistance with daily tasks enabling their clients to remain as independent lives as possible.

A team of professionally trained staff are able to meet a range of care requirements including 30 minute visits or live in, round the clock care. Care workers can help clients who are recovering from long or short term illness or those who need full time care for mobility or other health problems.

Care can be funded by local social services or be paid for privately.

Group : Avante Care and Support

Person in charge: Dawn Dwyer (Branch Manager)

Type of Service: Home Care Agency (Voluntary / Not for Profit Owned Owned)

Registered Charity Number: 1002727

Provides Carers directly to the general public: Yes

Number of Carers: 800

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Avante Care and Support: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Avante Care and Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Avante Care and Support in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.881 for Avante Care and Support is calculated as follows: ( (38 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 42 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Avante Care and Support is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Avante Care and Support has a Review Score of 9.9 (9.881) from 7 Reviews

Average Ratings

  • Excellent
    7
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Avante Care and Support?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Avante Care and Support

  • Client / Service User
    3
  • Daughter of Client/Service User
    1
  • Daughter-in-law of Client/Service User
    1
  • Nephew of Client/Service User
    1
  • Son of Client/Service User
    1
  • more

Avante Care and Support understand my needs and supply the right care and support.
Whether it's the carers or the staff in the office everyone is professional, considerate and caring.

How likely would you be to recommend Avante Care and Support? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

I meet and deal with Avante carers regularly and they are so kind and caring towards my father-in-law. A big thank you for all you do.

How likely would you be to recommend Avante Care and Support? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I have recently changed my Mother's Care Agency to Avante Care and Support and it is the best thing I could of done for her. The Carers that she is so fortunate to have are so kind, caring, compassionate and genuinely make a huge difference to her life. In particular I would like to highlight two carers who in my opinion are Angels and nothing is too much trouble for them. Today is my Mother's Birthday and when they called this morning they brought with her flowers and a Birthday balloon which is lovely thing to do and really made my Mother feel really happy. Thank you to all the Carers that come to help her, I really appreciate all your kindness towards her and also just to mention another carer went above and beyond when she was at mum's last week, her draining board is so shiny now!!

Once again thank you to all the Carers that are involved with my Mother, she genuinely feels a lot more settled and happy since Avante have taken over her care.

How likely would you be to recommend Avante Care and Support? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I am very satisfied with the care and support I receive from Avante staff. I find the carers most helpful and understanding.

How likely would you be to recommend Avante Care and Support? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I am glad to have this opportunity to say how thankful I am for the homecare I am receiving. My carers are always friendly, kind and helpful in understanding my care needs, which they provide in a capable and confident way, leaving me feeling safe and comfortable. The office staff are always available and helpful and I would never hesitate to recommend my homecare providers to anyone needing this service.

How likely would you be to recommend Avante Care and Support? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Excellent service from polite and courteous staff.

How likely would you be to recommend Avante Care and Support? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

My experience is that a majority of the carers are very thorough and very mindful of the job they are doing.

How likely would you be to recommend Avante Care and Support? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Submit a Review for Avante Care and Support

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Awards / Recognitions

April 2018

Top 20 Home Care Groups 2018

Recipient: Avante Care and Support

Date: Thursday 05 Apr 2018

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