Avante Home Care Bexley

I have been having a domestic call for some time. I have always found the staff friendly, well dressed (in uniform), nicely spoken. they have always done what has been asked of them to do. I have always been pleased with there work. I would recommend this company to friends and family. Thank you.

I have complete confidence in Avante and find them reliable, caring and flexible when I need to make changes to time or day. The cares are hard working and industrious. They provide good care and consideration of my needs. I am very pleased overall.

After a difficult experience with a previous care provider, moving to this company has been a huge relief.

My Nan has Alzheimer's and lives alone, so consistency and reassurance are incredibly important. From the start, communication has been professional, organised and caring. We were given named carers and a clear rota, which made a big difference straight away.

The carers are kind, patient and respectful, and they genuinely take time with my Nan rather than rushing visits. She is supported with personal care, meals, medication prompting, companionship and daily routines.

The company also uses a QR check-in/check-out system and an app where I can monitor visits and updates, which gives me peace of mind as I live an hour away and juggle work and family commitments.

The office team have been responsive and easy to contact whenever needed, and overall I finally feel reassured that my Nan is safe, supported and treated with dignity.

I would highly recommend this company.

I have nothing but praise for the girls who twice a week come to shower me. Even the subs (holidays etc.) are top notch over the time used. Huge thank you.

I'm happy with Avante Care.

I wouldn't wish to be living anywhere else! I feel lucky to be here.

My sister and I are hugely grateful to the Avante Team for their help and would recommend them to other families in similar circumstances to ours.

I am very happy with the care and support I receive.

I am extremely happy with the service and care I receive from Avante Care & Support, the carers attend to my younger brother 7 days a week at his home address. They are very good communicators and provide support beyond their job.

Advante has cared for my husband since June 2023. He is non-verbal and permanently in bed. The carers are kind, caring and treat him with respect. They chat to him all the time they are attending to him. They always include me in their conversations. I've met quite a few of them over the months. I'm pleased to welcome them all into my home. If I have a problem I'm able to talk to them about it. I class them as friends.

With a few bad experiences with a few agency carers it's been a good experience. It takes time for a carer and service user to get into each other's way of doing things and to know and trust one another. Care is/can be very personal, trust takes time to build. My carer's have become trusted carers, reliable, very competent & trustworthy. I think caring should be classified as a profession, they will always be needed.

Absolutely excellent - no complaints, no problems. Best care provider.

We discussed my son's care program and made relevant changes. We discussed the transition from social care to NHS continuing healthcare.

Most of the carers are very good, although some are very slow putting up my costs (going over the time allotted). Also the time they come varies on who is working and what their round it. Therefore I have to see who is coming as to whether I start my wife's care or not to keep the costs down! As for recommending, I would but point out my experience.

My dad has double-handed care four times a day, with meds needed at specific times. As if Avante didn't have enough additional challenges to face this year with Covid, they always manage to provide an excellent service to my dad, even with last-minute changes needed due to hospital visits or (more often these days), cancelled hospital visits meaning care needs to be reinstated at the last minute. For any last-minute or ad hoc requests, they always try to say 'yes' than 'no' and certainly put their service users at the heart of everything they do, which is a comfort and reassurance in these very challenging times.

Tier 4 means that Xmas changes of plans for many service users and their families is now likely to put an additional demand on Avante staff, both to meet their client's needs, and to manage to get a break and time needed for their own families. I do sincerely hope that each and every member of staff is able to grab some well deserved 'me time' over the Christmas period.

Knowing that my mum has a Carer who is very professional and genuinely cares about the people she looks after, it puts my mind at rest knowing that my mum is being looked after and in safe hands.

Up till now, satisfied with the care and if things continue I have no complaints.

The overall standard is very good. Only at weekends is there any inconsistency in the actual care.

I am happy with all my carers. They are reliable, helpful and polite and do their job well.

My carer has made a big difference to me. I feel more confident as she brings out the best in me. She takes care of all my personal care and sets me up for the day.