After a difficult experience with a previous care provider, moving to this company has been a huge relief.
My Nan has Alzheimer's and lives alone, so consistency and reassurance are incredibly important. From the start, communication has been professional, organised and caring. We were given named carers and a clear rota, which made a big difference straight away.
The carers are kind, patient and respectful, and they genuinely take time with my Nan rather than rushing visits. She is supported with personal care, meals, medication prompting, companionship and daily routines.
The company also uses a QR check-in/check-out system and an app where I can monitor visits and updates, which gives me peace of mind as I live an hour away and juggle work and family commitments.
The office team have been responsive and easy to contact whenever needed, and overall I finally feel reassured that my Nan is safe, supported and treated with dignity.
I would highly recommend this company.