Home Care Provider Owned by Avante Care and Support in Kent
9.0
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Kent for Avante Care and Support are showing below.
View the details of all 2 locations (with 75 reviews) owned by Avante Care and Support
Avante Care and Support Locations in Kent (1)
Avante Home Care and Support
9.1
40 reviews
De Gelsey House, 1 Jubilee Way, Faversham ME13 8GD
"All the carers are well-trained, very efficient and are always cheerful and kind. I am always treated with dignity and care.…" Read all 40 reviews
Avante Care and Support provides care and well-being support in peoples’ homes’ across Kent and the London Borough of Bexley. Their home care assistance enables individuals to maintain independent and active lifestyles and be a part of their community.… Read more about Avante Home Care and Support
- Care Provided
- Visiting Care
- Dementia
Avante Care and Support Reviews in Kent (40)
9.0
Avante Care and Support has a Group Review Score of 9.0 (8.996) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Avante Care and Support must have a Review Score.
Review of
Avante Home Care and Support
from Barbara B (Client) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
A good experience. The carers are pleasant, obliging and helpful. I walk with a stick, so I am not totally dependent. The carers and office staff will fit in with my arrangement and take me to appointments and shopping when needed.
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Review of
Avante Home Care and Support
from M A (Friend of Client) published on 19 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very happy with Sally and Emma on rotas.
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Review of
Avante Home Care and Support
from John W (Client) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the carers are well-trained, very efficient and are always cheerful and kind.
I am always treated with dignity and care.
I am always treated with dignity and care.
Reply from Georgie Mills, Registered Manager at Avante Home Care and SupportThank you very much John. We are pleased that you are happy with the support from Avante and that our staff are doing a good job.
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Review of
Avante Home Care and Support
from Valerie M (Sister of Client) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are very helpful and provide an outstanding standard of care.
Reply from Georgie Mills, Registered Manager at Avante Home Care and SupportThank you very much glad to hear you are very happy with the service we provide your sister.
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Review of
Avante Home Care and Support
from Raymond H (Client) assisted by family/friend published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Overall a good experience with Avante.
Nice carers - although the older age group are more aware to the 90+ range.
Would recommend Avante.
Nice carers - although the older age group are more aware to the 90+ range.
Would recommend Avante.
Reply from Georgie Mills, Registered Manager at Avante Home Care and SupportThank you very much for your positive feedback, I am glad that you are happy with Avante and the carers are nice.
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Review of
Avante Home Care and Support
from C B (Daughter of Client) published on 28 March 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother has been looked after extremely well since receiving care and support from Avante. She is very fond and trusting of her regular carer, and looks forward to the daily visits. Since settling on a regular time, it has provided greater stability.
I am very grateful for the service provided
I am very grateful for the service provided
by those in the office and very much appreciate receiving the weekly care rota. They have also been extremely helpful and supportive when contacting the district nurses.
Reply from Sam Powell, Manager at Avante Home Care and SupportThank you for providing your feedback. We are pleased to hear that you are satisfied with our service and that the regular times and care worker are providing greater stability.
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Review of
Avante Home Care and Support
from Sharon A (Niece of Client) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My aunt is looked after really well for last few years by all who care for her and would not be able to remain in her own home if not for the carers.
Reply from Sam Powell, Manager at Avante Home Care and SupportThank you for providing your feedback. We are pleased to hear that you are satisfied with our service and that the carers are doing a great job.
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Review of
Avante Home Care and Support
from D W (Client) assisted by family/friend published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
My carers are excellent.
Reply from Samantha Powell, Manager at Avante Home Care and SupportThank you for providing your feedback. We are pleased to hear that you are satisfied with our service and that the carers are doing a great job.
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Review of
Avante Home Care and Support
from E B (Client) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been receiving care for many years, 4 helps daily. Avantre have proved so caring and helpful. I strongly recommend them.
Reply from Samantha Powell, Manager at Avante Home Care and SupportThank you for providing your feedback. We are pleased to hear that you are satisfied with our service and that the carers are doing a great job.
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Review of
Avante Home Care and Support
from S P (Client) assisted by family/friend published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
99% of the time I have experienced at least twice a day an excellent visit from the carer. Each one arrives in a very cheerful way. The care I receive is faultless. 1% of the time the care has been inadequate by not washing all parts of my body. I very much appreciate receiving the care rota every week.
Reply from Sam Powell, Manager at Avante Home Care and SupportWe appreciate your feedback and are delighted to learn of your satisfaction with the service provided. Regarding the 1% of the time, a member of our team will contact you to discuss how we can ensure this reaches 100%.
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Review of
Avante Home Care and Support
from M C (Client) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The service I get from Avante is very good. Sometimes carers are a bit late getting here but I don't think enough time is given for them to travel between visits. When they are here they do whatever is required. Some are more thorough than others but I am happy with their work. Very cheerful ladies
and always have time for a chat. I wish the fees were less!
Reply from Samantha Powell, Manager at Avante Home Care and SupportThank you for providing your feedback. We are pleased to hear that you are satisfied with our service and the carers are doing a great job.
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Review of
Avante Home Care and Support
from B R (Client) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I have been treated very well.
Reply from Sam Powell, Manager at Avante Home Care and SupportWe appreciate your review. We are pleased that you had a positive experience. Please do not hesitate to share any additional feedback or suggestions with us. We are committed to assisting you in anyway possible.
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Review of
Avante Home Care and Support
from T R (Client) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
In most cases I have found the carers to be very good or excellent - always friendly and polite.
However, I do feel that the pay they get is most inadequate for the work they do and the often unsocial hours they work. I would be happy to pay more for such a service.
However, I do feel that the pay they get is most inadequate for the work they do and the often unsocial hours they work. I would be happy to pay more for such a service.
Reply from Sam Powell, Manager at Avante Home Care and SupportThank you for your review. We are pleased to hear you are happy with the service.
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Review of
Avante Home Care and Support
from C F (Daughter of Client) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Arrival times later than I would like, but a good service when there.
Reply from Sam Powell, Manager at Avante Home Care and SupportThank you for taking the time to review our service. A team member will reach out to you to arrange a modification of your visit times to your preferred slot or to the closest alternative that we can provide.
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Review of
Avante Home Care and Support
from John B (Husband of Client) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The carers are very kind and understanding. They are often ready to offer extra time if/when required. They are very friendly and empathetic. They are quite professional, putting the needs of the patient at the fore.
Reply from Sam Powell, Manager at Avante Home Care and SupportThank you for providing your feedback. We are pleased to hear that you are satisfied with our service and the carers are doing a great job.
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Review of
Avante Home Care and Support
from G L (Wife of Client) published on 1 March 2024 Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Happy with the carers themselves but scheduling leaves a lot to be desired. Booked for 4:30-5 pm and they arrive at anytime but. Recently it has been 3:15 pm. The morning call should be 10:30-11 pm and this week she arrived at 11:10. She said we were scheduled for 11:20.
When carers first came they
When carers first came they
always cleaned the shower afterwards. This isn’t done anymore.
Reply from Sam Powell, Manager at Avante Home Care and SupportThank you for your review. A member of our team will contact you shortly to discuss the issues you have raised, and we will work to address them as soon as possible.
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Review of
Avante Home Care and Support
from Kay P (Client) assisted by family/friend published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
My carers are very good. They have to put up with a lot from management in my opinion.
Reply from Samantha Powell, Manager at Avante Home Care and SupportThank you for your review, we are glad to hear that you are satisfied with the care workers.
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Review of
Avante Home Care and Support
from E J (Granddaughter of Client) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our experience of Avante Home Care and Support so far has been excellent. The staff are so caring and kind and have all the time for my nan in the 4 weeks of the care she has received so far. My nan has been treated with great dignity and the company has helped us as a family restore our trust in a
care company.
Reply from Sam Powell, Manager at Avante Home Care and SupportThank you for your review. We are glad to hear that you are happy with the service provided to your nan. Please let us know if there is anything else we can assist you with.
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Review of
Avante Home Care and Support
from B C (Client) assisted by family/friend published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The people who come in the morning are very kind and help me. They are excellent. They make sure I am clean and well dressed and have my medicine. Then they help me organise my breakfast. I like them chatting to me.
Reply from Michelle Lyndon, Deputy Manager at Avante Home Care and SupportThank you for your review. We are pleased to hear you are happy with the service.
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Review of
Avante Home Care and Support
from E C (Client) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I'm very happy with my carer, she is always bright and cheerful when she comes to me and helps me a lot with doing things with me that I find hard to do. We have a good chat and a laugh which is what I need as much as assistance for washing and dressing. I've only just returned to Avante since the pandemic
because I need more help now.
Reply from Michelle Lyndon, Deputy Manager at Avante Home Care and SupportThank you for your review. We are pleased to hear you are happy with the service.
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Awards / Recognitions (1)
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