Founded in August 1994, Kelly Park Limited has established itself as a trusted provider of compassionate and dependable care within the community. For over three decades, the company has worked in partnership with Social Services, NHS Primary Care Trusts, and private clients to deliver dedicated Health Care Assistants who make a genuine difference in people’s lives.
Recognisable by their distinctive black tunics or white polo shirts, Kelly Park staff are valued...
Care Provided by Kelly Park Limited
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £25
45 minutes £21.00 weekdays & £23.00 Weekends
60+minutes £25.00 Weekdays & £27.00 Weekends
Contact Kelly Park Limited to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Owner
- Kelly Park Limited
- Private Owned
Person in charge
- Paul Sanders (Director)
Kelly Park Limited Reviews (17)
Kelly Park Limited has a Review Score of 9.3 (9.274) out of 10, based on 8 reviews in the last 2 years.
Over all time Kelly Park Limited has 17 reviews.
We have the team from Kelly Park giving support to our dad from January to date, over the last month the service has been excellent, the care and professionalism give us peace of mind and helps support him in his own home to live independently. The team are on hand for all eventualities, updates and information. Good communication with family members, very happy with the care and support from this service.
Thank you so much for taking the time to leave such a thoughtful review.
It truly means a great deal to us to hear that our team has been able to provide both excellent care and peace of mind for your family. Supporting your dad to live independently in his own home, while ensuring you feel...
I really believed I was getting help. Don't get me wrong the carers are great. They give me a shower twice a week and give me an hour social time and collect me medication however I have found they are always late in arriving. Which causes me more stress.
I applied for family and portal access in December but I've not heard anything about how to log in.
I'm now disgruntled because today on news years day 1 January 2026 no carer came out as I was told they would. The curtain is still the same way at front door and that's how I know no one came. I was in bed nearly all day as I have sleep issues. But when I'd got up for bathroom curtain was same way. I was hoping to have a wake up in day of my appointment in February but I don't have any faith in getting woke up on time for my appointment.
I'm sorry to hear you are unhappy with the service and that this has caused you stress. We were surprised by your comments as you previously left a positive review, however we take your concerns seriously.
Please note your domestic call was scheduled for 3 January...
From the first visit she couldn't have been happier. The carers who came to my dad were friendly, professional and reassuring. The situation we were in was totally alien to my mam but the carers gave reassurance and direction if they were concerned and felt district nurses should be called. My mam spoke so highly of the carers coming to help Dad. Sadly my Dad has passed away but the help and support from his carers in the little time he had them was invaluable, particularly to my mam. Every carer who visited were amazing, however I'd like to give special mention to Lenora, Tony and Ellie who visited my Dad most and made his last weeks as comfortable as possible.
Thank you so much for taking the time to share your experience and kind words. We are truly sorry for your loss, and it means a great deal to us to know that our team were able to bring comfort and reassurance to both your dad and mam during such a difficult time.
We are incredibly proud of the...
Through the most difficult time of our lives the staff at Kelly Park were life savers. They were all so friendly, empathetic and very understanding. Nothing was a bother for them. They treated my husband with dignity and respect and where so patience with him because at times because of his brain tumor he did not always understand simple tasks. I am so grateful to you all and if my husband was able to be would of said the same. Thank you.
Thank you so much for your kind and touching words. It means the world to us to know that we were able to support you and your husband during such a difficult time. Our team always strives to provide care with dignity, patience, and compassion, and your feedback reminds us why we do what we do....
The carers are caring and helpful and treat my father with dignity and respect. The timekeeping is not always adhered to. When the carers call at an inconvenient time (they are not required), eg, at teatime for the nighttime call, ie, 6 pm.
Thank you so much for your kind words about our carers. We're truly pleased to hear that your father is being treated with the care, dignity, and respect he deserves. That means a great deal to us.We also appreciate your feedback regarding timekeeping. We understand how important consistent and...
During my time with Kelly Park I have found my carers very friendly. They listen to my views and carry out all my care needs to a high standard. I have been with Kelly Park for 10 years and I have had the best experience with this provider and the carers have become like extended family. Since breaking my leg and needing care, I have had a very positive experience.
Thank you so much for your kind words and for taking the time to share your experience with Kelly Park. We're truly honoured to have supported you for the past 10 years. It means a great deal to know that our carers have become like extended family and that you've felt listened to, cared for, and...
From the outset, the initial visit by a Kelly Park staff member was friendly, caring and professional. Then the carers who came to our home were caring and friendly towards my wife but always with dignity, often sharing a joke. She would look forward to them coming and seemed to be making steady progress but she fell again, ending up in hospital and then eventually to the hospice, where she died on 4th March 2025 with her family around her. I would like to thank all of the Kelly Park staff with all my heart for the love they have shown to my wife. (I cannot answer the value for money box as my wife's care was paid for by the council, and I also had no contact with management)
Thank you so much for your kind and heartfelt words. We are truly sorry to hear about your wife's passing and send our deepest condolences to you and your family during this difficult time.It means a great deal to our team to know that our support brought comfort, dignity, and even moments of joy...
My father is always treated with utmost respect and compassionate care. As a family we are very confident that in our absence, the company does everything which is required. In a society where the caring profession doesn't get much praise, it is my pleasure to give this company ten out of ten for their care. They couldn't possibly do more, and they have made an elderly gentleman's life much richer and made him feel valued. Well done.
Thank you so much for your kind words! At Kelly Park Limited, we are dedicated to providing compassionate and high-quality care, and it truly means the world to us to hear that you had a positive experience. Your feedback motivates our team to continue delivering the best possible service. If there's anything else we can do for you, please don't hesitate to reach out. Wishing you all the best!
Carers are good management is dreadful because they keep getting my appointment times wrong despite being told so. I have numerous examples and will be cancelling Kelly Park altogether. You want a longer review so here goes. Rubbish management rubbish management rubbish management rubbish management. Is that long enough?
Thank you for your review. We are happy to hear that you were happy with the carers who attended and delivered the service.
We are sorry to hear that you feel differently about some of the management staff. We would be more than happy to discuss this further with you to provide a more holistic...
Tomorrow is our 49th wedding anniversary and on Friday because Kelly Park have returned the contract for 3 x 2 staff half-hour visits and a replacement cannot be found, my wife will go into a home. The caring staff, over more than 4 years, have been efficient, caring, friendly, and knowledgeable. You can choose your own expletives for my feelings about the organisation.
We are sorry that the contract was returned due to staffing issues in your area. We hope that you can appreciate that the whole of Health and Social Care is finding it extremely difficult to recruit staff, particularly Durham City. It has been a pleasure to have cared for your wife over the last 4 years and we are extremely sad to have returned the contract.
There are two excellent carers.
On the whole, the management is extremely poor.
As one example and I can quote numerous, the carer did or show up at all today.
When I called after three hours I was told the contract was terminated from yesterday. When I pointed out we had terminated it from today I was informed I was wrong.
I called the social worker and they called Kelly Park Ltd and advised them to apologise to me for misleading me and being totally wrong.
Of course, no apology was made to me or my 91-year-old mother.
They are very poorly run.
Thank you for your review. We are very sorry to hear that you were unhappy with the service we provided. I can see that the provision was canceled via your social worker at your request. If there is anything we can do to rectify your experience please do not hesitate to contact us on 01207 580091 where we would be happy to take your call.
I'm very lucky to have them caring for me.
Management are easily reached and open to suggestion.
I have wonderful care workers who look after me very well. They are very professional and understanding, caring and polite - with lots of knowledge. They have become part of the family.
The care staff are nice and friendly they talk to me, they dress me, do my personal care and help keep me safe. My care staff really do a great job. I have been receiving services since 2017 Kelly Park.
Kelly Park saved me. I was lonely and isolated. I had no social skills and my home was inhabitable. My care workers have allowed me to create a beautiful home and I am no longer isolated. My health needs have improved and I feel very grateful to all at Kelly Park. The Office staff are very supportive and no job is too small, they always go that extra mile.
Once we got everything organised we were away. I had no problem with helping me with showering, getting dressed. Also, there was no problem with the food. Even when I had a fall they were straight on the phone.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 January 2020- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (1)
- Posted: Sunday 02 Nov 2025We are delighted to announce that from 15th December 2025, our senior management team will be opening our Second Office at Doxford International Business Park! This new location will operate...
Awards / Recognitions (4)
- Recipient: Kelly Park LimitedDate: Friday 07 Nov 2025
- Recipient: Kelly Park LimitedDate: Wednesday 01 Jan 2025
- Recipient: Kelly Park LimitedDate: Saturday 01 Jun 2024
Meet the Team (5)
Paul established the company in 1994 to offer Domiciliary Care Services in Durham. Over the years, he has been able to promote and develop the provision of Domiciliary Care throughout County Durham.
Paul has invested heavily in the development of staff and the way in which home care is provided to Service Users. With the introduction of Electronic Monitoring in 2008, Kelly Park Limited now guarantee service provision to Service Users and gives family members reassurance and peace of mind that their loved ones are being cared for.
Paul believes that the company's best assets are the staff they employ.
Joanne Sanders is a highly experienced professional who has been an integral part of Kelly Park Limited since 2005. Before joining the company, Joanne was the Company Director of her own domiciliary care service, which she successfully managed for several years. In this role, she gained extensive experience in care management, staff supervision, and regulatory compliance, establishing a strong foundation for her future leadership within Kelly Park.
Over the past two decades, Joanne has continued to play a pivotal role in the company’s growth and success through her leadership, expertise, and commitment to professional development.
Qualifications & Experience:
Qualified NVQ Assessor, with extensive experience supporting individuals in achieving their vocational qualifications and advancing their careers.
Company Director at Kelly Park Limited, responsible for strategic oversight, operational leadership, and ensuring company objectives are achieved in line with quality standards and best practices.
Former Company Director of a domiciliary care service, demonstrating a strong entrepreneurial background and a deep understanding of the care sector.
Proven track record in managing care services, ensuring compliance with industry regulations and delivering person-centred care of the highest standard.
Recognised for her dedication to continuous improvement, staff development, and maintaining excellence across all areas of the business.
Core Competencies:
- Leadership and team development
- Vocational training and assessment
- Quality assurance and compliance
- Strategic planning and operations management
- Care service management and regulation
Cameron Kerss joined Kelly Park Limited in October 2025 as Registered Manager, bringing with him a wealth of experience in health and social care leadership. With a strong track record in managing regulated services, Cameron is committed to promoting excellence in care, fostering professional development among staff, and ensuring compliance with the highest industry standards.
He is known for his hands-on management approach, compassionate leadership style, and ability to create positive, person-centred environments that empower both service users and care teams. Cameron combines operational expertise with a genuine passion for delivering safe, effective, and high-quality care.
His leadership is characterised by a focus on continuous improvement, regulatory compliance, and fostering a culture of accountability and respect across the organisation. Since joining the company, Cameron has been instrumental in enhancing service delivery and strengthening relationships with key stakeholders, families, and regulatory bodies.
Qualifications and Professional Development
- Level 5 Diploma in Leadership for Health and Social Care (Adults – England)
- Registered Manager status with the Care Quality Commission (CQC)
- NVQ Level 3 in Health and Social Care
- Extensive training in safeguarding, medication management, and person-centred care
- Proven experience in staff management, audits, quality assurance, and compliance
- Ongoing commitment to professional development, including leadership and regulatory training
Darrell Wilmot joined Kelly Park Limited in December 2024 as Deputy Manager, bringing with him a strong background in residential care management and team leadership.
Before joining Kelly Park, Darrell worked in a range of residential care settings, including serving as a Home Manager, where he successfully led teams, ensured compliance with care standards, and maintained high-quality service delivery.
After many successful years in residential care, Darrell is now enjoying a new chapter in his career within domiciliary care, where he continues to apply his experience and dedication to supporting individuals to live safely and independently in their own homes.
Darrell is deeply passionate about providing a high-quality, person-centred service. He takes great pride in maintaining standards through thorough auditing and quality monitoring processes, which he genuinely enjoys. His attention to detail and commitment to continuous improvement help ensure that Kelly Park’s services consistently meet and exceed regulatory and client expectations.
In his role as Deputy Manager, Darrell works closely with the management team to uphold operational excellence, support staff development, and foster a culture of accountability, compassion, and care across the organisation.
Jake Sanders joined Kelly Park Limited in 2018 as the HR Manager, bringing a strong background in people management and organisational development. His leadership skills and deep understanding of company culture quickly established him as a key contributor to the firm’s growth. Over the years, Jake transitioned into the role of Operations Manager, where he now oversees company-wide processes, efficiency improvements, and cross-functional coordination.
Known for his strategic mindset and hands-on approach, Jake has played a pivotal role in streamlining operations and supporting Kelly Park Limited’s long-term goals. His ability to balance people-centric leadership with operational excellence continues to make him an invaluable member of the management team.
Key Skills and Strengths:
- Strategic operations and process optimisation
- Team leadership and performance development
- HR policy design and implementation
- Cross-departmental collaboration and communication
- Change management and organisational growth
- Professional Highlights:
- Successfully transitioned from HR management to operations leadership within the company.
- Led initiatives to improve workflow efficiency and interdepartmental communication.
- Supported the rollout of company-wide process improvements and staff development programs.
Frequently Asked Questions about Kelly Park Limited
How many Carers does Kelly Park Limited employ?
Kelly Park Limited employs 175 carers.
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