Kelly Park Limited

Unit 32-33, Derwentside Business Centre, Consett Business Park, Villa Real, Consett DH8 6BP
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9.4 15 Reviews
  • Kelly Park Limited, Consett
Founded in August 1994, Kelly Park Limited has established itself as a trusted provider of compassionate and dependable care within the community. For over three decades, the company has worked in partnership with Social Services, NHS Primary Care Trusts, and private clients to deliver dedicated Health Care Assistants who make a genuine difference in people’s lives.

Recognisable by their distinctive black tunics or white polo shirts, Kelly Park staff are valued not only for their professionalism but also for the warmth, respect, and kindness they bring to every visit. Their approach to care focuses on building meaningful relationships and providing support that feels personal and reassuring.

At the centre of Kelly Park’s ethos is a deep respect for the dignity, privacy, and independence of every service user. The company’s person-centred care enables individuals to live comfortably and confidently in their own homes, supported by a team that truly cares.

Kelly Park Limited provides services throughout the year, offering Day Care from 7:00 am to 10:00 pm and Evening Care from 10:00 pm to 7:00 am, ensuring that support is available around the clock.

Accredited by Durham County Council, Durham & Darlington NHS Primary Care Trust (CCG), Gateshead Metropolitan Borough Council, and Sunderland City Council, Kelly Park Limited maintains strong partnerships with Care Managers, District Nurses, Commissioning Staff, and other health care professionals. Together, they ensure a seamless, high-quality standard of care that the community has come to rely on.

Care Provided by Kelly Park Limited

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25

30 minutes £17.00 weekdays & £19.00 Weekends
45 minutes £21.00 weekdays & £23.00 Weekends
60+minutes £25.00 Weekdays & £27.00 Weekends

These prices are only a guideline, please contact Kelly Park Limited to find out the exact price for your requirements.

Contact Kelly Park Limited to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Kelly Park Limited to get a personalised quote.

Good to Know

Owner

  • Kelly Park Limited
  • Privately Owned

Person in Charge

  • Paul Sanders (Director)
9.4

Kelly Park Limited has a Review Score of 9.4 (9.424) out of 10, based on 6 reviews in the last 2 years.
Over all time Kelly Park Limited has 15 reviews.

Overall Experience
  • 9
  • 3
  • 0
  • 1
  • 2
Date Published
  • 15
  • 4
  • 6
  • 6
  • 9
Reviewer Connection to Kelly Park Limited
  • 8
  • 2
  • 2
  • 2
  • 1
Total of 15, showing 1-15
Review from S W (Daughter of Client) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my dad was given a terminal diagnosis and needed carers on discharge from hospital, my mam hated the thought. Was admant she could manage herself, she was convinced that carers meant young people coming in who didn't have a clue and would talk in the local area about what was happening. Reluctantly
she agreed.
From the first visit she couldn't have been happier. The carers who came to my dad were friendly, professional and reassuring. The situation we were in was totally alien to my mam but the carers gave reassurance and direction if they were concerned and felt district nurses should be called. My mam spoke so highly of the carers coming to help Dad. Sadly my Dad has passed away but the help and support from his carers in the little time he had them was invaluable, particularly to my mam. Every carer who visited were amazing, however I'd like to give special mention to Lenora, Tony and Ellie who visited my Dad most and made his last weeks as comfortable as possible.
Reply from Jake Sanders, Operations Manager at Kelly Park Limited
Thank you so much for taking the time to share your experience and kind words. We are truly sorry for your loss, and it means a great deal to us to know that our team were able to bring comfort and…read more
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Review from Vicki M (Wife of Client) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Through the most difficult time of our lives the staff at Kelly Park were life savers. They were all so friendly, empathetic and very understanding. Nothing was a bother for them. They treated my husband with dignity and respect and where so patience with him because at times because of his brain tumor
he did not always understand simple tasks. I am so grateful to you all and if my husband was able to be would of said the same. Thank you.
Reply from Sarah Barrass, Creative Content Strategist at Kelly Park Limited
Thank you so much for your kind and touching words. It means the world to us to know that we were able to support you and your husband during such a difficult time. Our team always strives to provide…read more
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Review from S C (Daughter of Client) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are caring and helpful and treat my father with dignity and respect. The timekeeping is not always adhered to. When the carers call at an inconvenient time (they are not required), eg, at teatime for the nighttime call, ie, 6 pm.
Reply from Sarah Barrass, Creative Content Strategist at Kelly Park Limited
Thank you so much for your kind words about our carers. We're truly pleased to hear that your father is being treated with the care, dignity, and respect he deserves. That means a great deal to us.We…read more
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Review from Helen D (Client) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my time with Kelly Park I have found my carers very friendly. They listen to my views and carry out all my care needs to a high standard. I have been with Kelly Park for 10 years and I have had the best experience with this provider and the carers have become like extended family. Since breaking
my leg and needing care, I have had a very positive experience.
Reply from Sarah Barrass, Creative Content Strategist at Kelly Park Limited
Thank you so much for your kind words and for taking the time to share your experience with Kelly Park. We're truly honoured to have supported you for the past 10 years. It means a great deal to know…read more
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Review from H C (Husband of Client) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the outset, the initial visit by a Kelly Park staff member was friendly, caring and professional. Then the carers who came to our home were caring and friendly towards my wife but always with dignity, often sharing a joke. She would look forward to them coming and seemed to be making steady progress
but she fell again, ending up in hospital and then eventually to the hospice, where she died on 4th March 2025 with her family around her. I would like to thank all of the Kelly Park staff with all my heart for the love they have shown to my wife. (I cannot answer the value for money box as my wife's care was paid for by the council, and I also had no contact with management)
Reply from Jake Sanders, Operations Manager at Kelly Park Limited
Thank you so much for your kind and heartfelt words. We are truly sorry to hear about your wife's passing and send our deepest condolences to you and your family during this difficult time.It means a…read more
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Review from I M (Son of Client) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My ninety-four-year-old father receives first class service. Nothing is too much trouble and often, his carer does much more than required to make sure that things run smoothly.
My father is always treated with utmost respect and compassionate care. As a family we are very confident that in our absence,
the company does everything which is required. In a society where the caring profession doesn't get much praise, it is my pleasure to give this company ten out of ten for their care. They couldn't possibly do more, and they have made an elderly gentleman's life much richer and made him feel valued. Well done.
Reply from Sarah Barrass, Creative Content Strategist at Kelly Park Limited
Thank you so much for your kind words! At Kelly Park Limited, we are dedicated to providing compassionate and high-quality care, and it truly means the world to us to hear that you had a positive…read more
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Review from F L (Client) published on 18 September 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Carers are good management is dreadful because they keep getting my appointment times wrong despite being told so. I have numerous examples and will be cancelling Kelly Park altogether. You want a longer review so here goes. Rubbish management rubbish management rubbish management rubbish management.
Is that long enough?
Reply from Paul Sanders, Director at Kelly Park Limited
Thank you for your review. We are happy to hear that you were happy with the carers who attended and delivered the service.

We are sorry to hear that you feel differently about some of the…
read more
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Review from Peter M (Husband of Client) published on 26 August 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Tomorrow is our 49th wedding anniversary and on Friday because Kelly Park have returned the contract for 3 x 2 staff half-hour visits and a replacement cannot be found, my wife will go into a home. The caring staff, over more than 4 years, have been efficient, caring, friendly, and knowledgeable. You
can choose your own expletives for my feelings about the organisation.
Reply from Paul Sanders, Director at Kelly Park Limited
We are sorry that the contract was returned due to staffing issues in your area. We hope that you can appreciate that the whole of Health and Social Care is finding it extremely difficult to recruit…read more
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Review from Paul S (Son of Client) published on 9 December 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
We have found this care provider not to be good.
There are two excellent carers.
On the whole, the management is extremely poor.
As one example and I can quote numerous, the carer did or show up at all today.
When I called after three hours I was told the contract was terminated from yesterday.
When I pointed out we had terminated it from today I was informed I was wrong.
I called the social worker and they called Kelly Park Ltd and advised them to apologise to me for misleading me and being totally wrong.
Of course, no apology was made to me or my 91-year-old mother.
They are very poorly run.
Reply from Paul Sanders, Director at Kelly Park Limited
Thank you for your review. We are very sorry to hear that you were unhappy with the service we provided. I can see that the provision was canceled via your social worker at your request. If there is…read more
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Review from I J (Client) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kelly Park saved me. I was lonely and isolated. I had no social skills and my home was inhabitable. My care workers have allowed me to create a beautiful home and I am no longer isolated. My health needs have improved and I feel very grateful to all at Kelly Park. The Office staff are very supportive
and no job is too small, they always go that extra mile.
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Review from J S (Client) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff are nice and friendly they talk to me, they dress me, do my personal care and help keep me safe. My care staff really do a great job. I have been receiving services since 2017 Kelly Park.
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Review from J H (Client) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have wonderful care workers who look after me very well. They are very professional and understanding, caring and polite - with lots of knowledge. They have become part of the family.
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Review from C H (Client) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. I would highly recommend. They are able to meet my needs and wishes easily and eagerly. They all treat me with dignity and respect and always ensure my care is delivered with a person-centred approach. I love them.
Management are easily reached and open to suggestion.
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Review from A T (Client) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are all lovely careers and do their job well.
I'm very lucky to have them caring for me.
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Review from R B (Client) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Once we got everything organised we were away. I had no problem with helping me with showering, getting dressed. Also, there was no problem with the food. Even when I had a fall they were straight on the phone.
  • Staff
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Current Review Score: 9.4 (9.424)

Overview of Review Score

The Review Score of 9.4 (9.424) out of 10 for Kelly Park Limited is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Kelly Park Limited is calculated as follows: ( (28 Excellents x 5) + (6 Goods x 4) ) ÷ 34 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kelly Park Limited is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

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Meet the Team (6)

Paul

Paul Sanders

Job Title: Director Joined: 1994

Paul established the company in 1994 to offer Domiciliary Care Services in Durham. Over the years, he has been able to promote and develop the provision of Domiciliary Care throughout County Durham.


Paul has invested heavily in the development of staff and the way in which home care is provided to Service Users. With the introduction of Electronic Monitoring in 2008, Kelly Park Limited now guarantee service provision to Service Users and gives family members reassurance and peace of mind that their loved ones are being cared for.


Paul believes that the company's best assets are the staff they employ.

Joanne

Joanne Sanders

Job Title: Director Joined: 2005

Joanne Sanders is a highly experienced professional who has been an integral part of Kelly Park Limited since 2005. Before joining the company, Joanne was the Company Director of her own domiciliary care service, which she successfully managed for several years. In this role, she gained extensive experience in care management, staff supervision, and regulatory compliance, establishing a strong foundation for her future leadership within Kelly Park.


Over the past two decades, Joanne has continued to play a pivotal role in the company’s growth and success through her leadership, expertise, and commitment to professional development.


Qualifications & Experience:


Qualified NVQ Assessor, with extensive experience supporting individuals in achieving their vocational qualifications and advancing their careers.


Company Director at Kelly Park Limited, responsible for strategic oversight, operational leadership, and ensuring company objectives are achieved in line with quality standards and best practices.


Former Company Director of a domiciliary care service, demonstrating a strong entrepreneurial background and a deep understanding of the care sector.


Proven track record in managing care services, ensuring compliance with industry regulations and delivering person-centred care of the highest standard.


Recognised for her dedication to continuous improvement, staff development, and maintaining excellence across all areas of the business.


Core Competencies:


- Leadership and team development


- Vocational training and assessment


- Quality assurance and compliance


- Strategic planning and operations management


- Care service management and regulation

Cameron

Cameron Kerrs

Job Title: Registered Manager Joined: 2025

Cameron Kerss joined Kelly Park Limited in October 2025 as Registered Manager, bringing with him a wealth of experience in health and social care leadership. With a strong track record in managing regulated services, Cameron is committed to promoting excellence in care, fostering professional development among staff, and ensuring compliance with the highest industry standards.


He is known for his hands-on management approach, compassionate leadership style, and ability to create positive, person-centred environments that empower both service users and care teams. Cameron combines operational expertise with a genuine passion for delivering safe, effective, and high-quality care.


His leadership is characterised by a focus on continuous improvement, regulatory compliance, and fostering a culture of accountability and respect across the organisation. Since joining the company, Cameron has been instrumental in enhancing service delivery and strengthening relationships with key stakeholders, families, and regulatory bodies.


Qualifications and Professional Development


- Level 5 Diploma in Leadership for Health and Social Care (Adults – England)


- Registered Manager status with the Care Quality Commission (CQC)


- NVQ Level 3 in Health and Social Care


- Extensive training in safeguarding, medication management, and person-centred care


- Proven experience in staff management, audits, quality assurance, and compliance


- Ongoing commitment to professional development, including leadership and regulatory training

Darrell

Darrell Wilmot

Job Title: Deputy Manager Joined: 2024

Darrell Wilmot joined Kelly Park Limited in December 2024 as Deputy Manager, bringing with him a strong background in residential care management and team leadership.


Before joining Kelly Park, Darrell worked in a range of residential care settings, including serving as a Home Manager, where he successfully led teams, ensured compliance with care standards, and maintained high-quality service delivery.


After many successful years in residential care, Darrell is now enjoying a new chapter in his career within domiciliary care, where he continues to apply his experience and dedication to supporting individuals to live safely and independently in their own homes.


Darrell is deeply passionate about providing a high-quality, person-centred service. He takes great pride in maintaining standards through thorough auditing and quality monitoring processes, which he genuinely enjoys. His attention to detail and commitment to continuous improvement help ensure that Kelly Park’s services consistently meet and exceed regulatory and client expectations.


In his role as Deputy Manager, Darrell works closely with the management team to uphold operational excellence, support staff development, and foster a culture of accountability, compassion, and care across the organisation.

Jake

Jake Sanders

Job Title: Operations Manager Joined: 2010

Jake Sanders joined Kelly Park Limited in 2018 as the HR Manager, bringing a strong background in people management and organisational development. His leadership skills and deep understanding of company culture quickly established him as a key contributor to the firm’s growth. Over the years, Jake transitioned into the role of Operations Manager, where he now oversees company-wide processes, efficiency improvements, and cross-functional coordination.


Known for his strategic mindset and hands-on approach, Jake has played a pivotal role in streamlining operations and supporting Kelly Park Limited’s long-term goals. His ability to balance people-centric leadership with operational excellence continues to make him an invaluable member of the management team.


Key Skills and Strengths:


- Strategic operations and process optimisation


- Team leadership and performance development


- HR policy design and implementation


- Cross-departmental collaboration and communication


- Change management and organisational growth


- Professional Highlights:


- Successfully transitioned from HR management to operations leadership within the company.


- Led initiatives to improve workflow efficiency and interdepartmental communication.


- Supported the rollout of company-wide process improvements and staff development programs.

Sarah

Sarah Barrass

Job Title: Creative Content Strategist Joined: 2020

Sarah Barrass is a dynamic and forward-thinking Creative Content Strategist known for her ability to craft compelling narratives and deliver impactful brand storytelling. Since joining Kelly Park Limited in 2020, Sarah has been instrumental in shaping the company’s creative direction and strengthening its digital voice across multiple platforms.


With a keen eye for emerging trends and a passion for audience engagement, Sarah bridges creativity and strategy to produce content that resonates across digital, social, and traditional media. Drawing on a background in marketing, copywriting, and visual communication, she excels at developing content strategies that align with brand objectives and drive measurable results. Her approach combines analytical insight with creative flair — ensuring every campaign not only captures attention but also delivers meaningful impact.


Sarah thrives in collaborative environments, working closely with design, marketing, and product teams to bring innovative ideas to life. Whether developing campaign concepts, refining brand tone, or leading creative direction, she consistently delivers content that inspires and connects.


Core Skills:


- Content Strategy & Campaign Development


- Creative Direction & Storytelling


- Brand Identity & Voice Development


- Social Media Strategy & Analytics


- SEO-Optimised Content Creation


- Audience Research & Engagement

Frequently Asked Questions about Kelly Park Limited

What Type of Services does Kelly Park Limited offer?

Kelly Park Limited offers Home Care.

How many Carers does Kelly Park Limited employ?

Kelly Park Limited employs 175 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kelly Park Limited to verify any information. View our terms and conditions. Kelly Park Limited has an Enhanced Service - more info.