Kelly Park Limited

Unit 32-33, Derwentside Business Centre, Consett Business Park, Villa Real, Consett DH8 6BP
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8.5 13 Reviews
  • Kelly Park Limited, Consett
Kelly Park Limited was founded in August 1994 to provide Health Care Assistants to both Social Services, NHS Primary Care Trusts and Private Service Users. Their distinctive black tunics or white polo shirts are a familiar sight in the area.

The team respect the dignity, privacy and independence of each service user and aim to support them to enjoy a great quality of life.

Services are available all year round. Day Care is 7am - 10pm, Evening Care is 10pm to 7am.

Kelly Park Limited gained accreditation with Durham County Council, Durham & Darlington NHS Primary Care Trust (CCG), and Gateshead M.B.C . They hold an excellent working relationship with Commissioning Staff, Care Managers, District Nurses and other Health Care Professionals.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 20 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £21

These prices are only a guideline, please contact Kelly Park Limited to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Kelly Park Limited

Person in charge

  • Paul Sanders (Director)

Kelly Park Limited Reviews (13)

8.5

Kelly Park Limited has a Review Score of 8.5 (8.464) out of 10, based on 5 reviews in the last 2 years.
Over all time Kelly Park Limited has 13 reviews.

Overall Experience
  • 7
  • 3
  • 0
  • 1
  • 2
Date Published
  • 13
  • 4
  • 4
  • 5
  • 8
Reviewer Connection to Kelly Park Limited
  • 8
  • 2
  • 2
  • 1
Total of 13, showing 1-13
Review from S C (Daughter of Client) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are caring and helpful and treat my father with dignity and respect. The timekeeping is not always adhered to. When the carers call at an inconvenient time (they are not required), eg, at teatime for the nighttime call, ie, 6 pm.
Reply from Sarah Barrass, Creative Content Strategist at Kelly Park Limited

Thank you so much for your kind words about our carers. We're truly pleased to hear that your father is being treated with the care, dignity, and respect he deserves. That means a great deal to us.We also appreciate your feedback regarding timekeeping. We understand how important consistent and well-timed visits are, especially when it comes to evening routines. Please rest assured that we are actively working to improve our scheduling to better meet the needs and preferences of the individuals we support.If you'd like to discuss specific times or make adjustments to your father's care plan, we'd be happy to speak with you directly. Your input is invaluable in helping us provide the best possible care.

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Review from Helen D (Client) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my time with Kelly Park I have found my carers very friendly. They listen to my views and carry out all my care needs to a high standard. I have been with Kelly Park for 10 years and I have had the best experience with this provider and the carers have become like extended family. Since breaking
my leg and needing care, I have had a very positive experience.
Reply from Sarah Barrass, Creative Content Strategist at Kelly Park Limited

Thank you so much for your kind words and for taking the time to share your experience with Kelly Park. We're truly honoured to have supported you for the past 10 years. It means a great deal to know that our carers have become like extended family and that you've felt listened to, cared for, and respected every step of the way. We're especially glad to hear that your recent recovery journey has been a positive one with our support. Your trust and loyalty are deeply appreciated - we look forward to continuing to provide the high standard of care you deserve.

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Review from H C (Husband of Client) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the outset, the initial visit by a Kelly Park staff member was friendly, caring and professional. Then the carers who came to our home were caring and friendly towards my wife but always with dignity, often sharing a joke. She would look forward to them coming and seemed to be making steady progress
but she fell again, ending up in hospital and then eventually to the hospice, where she died on 4th March 2025 with her family around her. I would like to thank all of the Kelly Park staff with all my heart for the love they have shown to my wife. (I cannot answer the value for money box as my wife's care was paid for by the council, and I also had no contact with management)
Reply from Jake Sanders, Operations Manager at Kelly Park Limited

Thank you so much for your kind and heartfelt words. We are truly sorry to hear about your wife's passing and send our deepest condolences to you and your family during this difficult time.It means a great deal to our team to know that our support brought comfort, dignity, and even moments of joy to your wife. Knowing she looked forward to our visits is something we will hold onto with care and gratitude. Our carers remember her fondly, and we are honoured to have been a part of her journey.Thank you again for taking the time to share your experience with us - it reminds us why we do what we do.

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Review from I M (Son of Client) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My ninety-four-year-old father receives first class service. Nothing is too much trouble and often, his carer does much more than required to make sure that things run smoothly.
My father is always treated with utmost respect and compassionate care. As a family we are very confident that in our absence,
the company does everything which is required. In a society where the caring profession doesn't get much praise, it is my pleasure to give this company ten out of ten for their care. They couldn't possibly do more, and they have made an elderly gentleman's life much richer and made him feel valued. Well done.
Reply from Sarah Barrass, Creative Content Strategist at Kelly Park Limited

Thank you so much for your kind words! At Kelly Park Limited, we are dedicated to providing compassionate and high-quality care, and it truly means the world to us to hear that you had a positive experience. Your feedback motivates our team to continue delivering the best possible service. If there's anything else we can do for you, please don't hesitate to reach out. Wishing you all the best!

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Review from F L (Client) published on 18 September 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Carers are good management is dreadful because they keep getting my appointment times wrong despite being told so. I have numerous examples and will be cancelling Kelly Park altogether. You want a longer review so here goes. Rubbish management rubbish management rubbish management rubbish management.
Is that long enough?
Reply from Paul Sanders, Director at Kelly Park Limited

Thank you for your review. We are happy to hear that you were happy with the carers who attended and delivered the service.


We are sorry to hear that you feel differently about some of the management staff. We would be more than happy to discuss this further with you to provide a more holistic service review and enhance the service experience. Please contact our Registered Manager who will be able to resolve any issues you have.


Kind regards
Customer Service Team
At Kelly Park Limited

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Review from Peter M (Husband of Client) published on 26 August 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Tomorrow is our 49th wedding anniversary and on Friday because Kelly Park have returned the contract for 3 x 2 staff half-hour visits and a replacement cannot be found, my wife will go into a home. The caring staff, over more than 4 years, have been efficient, caring, friendly, and knowledgeable. You
can choose your own expletives for my feelings about the organisation.
Reply from Paul Sanders, Director at Kelly Park Limited

We are sorry that the contract was returned due to staffing issues in your area. We hope that you can appreciate that the whole of Health and Social Care is finding it extremely difficult to recruit staff, particularly Durham City. It has been a pleasure to have cared for your wife over the last 4 years and we are extremely sad to have returned the contract.

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Review from Paul S (Son of Client) published on 9 December 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
We have found this care provider not to be good.
There are two excellent carers.
On the whole, the management is extremely poor.
As one example and I can quote numerous, the carer did or show up at all today.
When I called after three hours I was told the contract was terminated from yesterday.
When I pointed out we had terminated it from today I was informed I was wrong.
I called the social worker and they called Kelly Park Ltd and advised them to apologise to me for misleading me and being totally wrong.
Of course, no apology was made to me or my 91-year-old mother.
They are very poorly run.
Reply from Paul Sanders, Director at Kelly Park Limited

Thank you for your review. We are very sorry to hear that you were unhappy with the service we provided. I can see that the provision was canceled via your social worker at your request. If there is anything we can do to rectify your experience please do not hesitate to contact us on 01207 580091 where we would be happy to take your call.

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Review from I J (Client) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kelly Park saved me. I was lonely and isolated. I had no social skills and my home was inhabitable. My care workers have allowed me to create a beautiful home and I am no longer isolated. My health needs have improved and I feel very grateful to all at Kelly Park. The Office staff are very supportive
and no job is too small, they always go that extra mile.
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Review from J S (Client) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff are nice and friendly they talk to me, they dress me, do my personal care and help keep me safe. My care staff really do a great job. I have been receiving services since 2017 Kelly Park.
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Review from J H (Client) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have wonderful care workers who look after me very well. They are very professional and understanding, caring and polite - with lots of knowledge. They have become part of the family.
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Review from C H (Client) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. I would highly recommend. They are able to meet my needs and wishes easily and eagerly. They all treat me with dignity and respect and always ensure my care is delivered with a person-centred approach. I love them.
Management are easily reached and open to suggestion.
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Review from A T (Client) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are all lovely careers and do their job well.
I'm very lucky to have them caring for me.
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Review from R B (Client) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Once we got everything organised we were away. I had no problem with helping me with showering, getting dressed. Also, there was no problem with the food. Even when I had a fall they were straight on the phone.
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Current Review Score: 8.5 (8.464)

Overview of Review Score

The Review Score of 8.5 (8.464) out of 10 for Kelly Park Limited is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.214 for Kelly Park Limited is calculated as follows: ( (16 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 28 Ratings = 4.214
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kelly Park Limited is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (4)

Paul

Paul Sanders

Job Title: Director Joined: 1994

Paul established the company in 1994 to offer Domiciliary Care Services in Durham. Over the years he has been able to promote and develop the provision of Domiciliary Care throughout County Durham.


Paul has invested heavily in the development of staff and the way in which home care is provided to Service Users. With the the introduction of Electronic Monitoring in 2008 Kelly Park Limited now guarantee service provision to Service Users and give family members reassurance and peace of mind that their loved ones are being cared for.


Paul believes that the company's best assets are the staff they employ.

Joanne

Joanne Sanders

Job Title: Director Joined: 2005

Qualifications - N.V.Q Assessor


Joanne had her own caring agency before joining with Kelly Park Limited in 2005. As a qualified NVQ Assessor Joanne has a vast experience in the Day to Day management of the company and understands the experience a care worker requires to perform duties which home care involves through practical experience.


Joanne is passionate and believes that Service Users should have the right to remain at home respecting their Independence and Dignity in a safe and comfortable environment.

Jake

Jake Sanders

Job Title: Operations Manager Joined: 2010

Jake Sanders is the Operations Manager at Kelly Park Limited, where he plays a key role in overseeing the company’s day-to-day operations, ensuring efficiency, quality, and compliance within domiciliary care services.
With a strong background in logistics, technology, and HR, Jake is dedicated to implementing innovative solutions that enhance service delivery, streamline communication, and improve employee well-being. His commitment to excellence aligns with Kelly Park Limited’s core values, helping to drive continuous improvement and positive outcomes for both staff and service users.

Sarah

Sarah Barrass

Job Title: Creative Content Strategist Joined: 2020

Sarah is the Creative Content Strategist at Kelly Park. She looks after all of the company's social media and marketing, including Facebook and Instagram, she also has creative control over all of the company's job advertisements, events, and team-building exercises.
Sarah has numerous years of experience designing and creating content for social media and has been the perfect fit for this role at Kelly Park Limited, she has increased our presence on social media by over 4000% over the past 5 years and will continue to make improvements as she sees fit.

Frequently Asked Questions about Kelly Park Limited

What Type of Services does Kelly Park Limited offer?

Kelly Park Limited offers Home Care.

How many Carers does Kelly Park Limited employ?

Kelly Park Limited employs 175 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kelly Park Limited to verify any information. View our terms and conditions. Kelly Park Limited has an Enhanced Service - more info.