Kind Hands Caring Services Ltd

144 Whitley Road, Eastbourne BN22 8LS
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8.8 41 Reviews
  • Kind Hands Caring Services Ltd, Eastbourne
Kind Hands Caring Service is a small independent business within Eastbourne and its surrounding areas.

Person-centred care is offered to older people living within their own homes; helping them to remain as independent for as long as possible.

Staff are employed that have strong skills of compassion and extensive past care experience. Candidates are then DBS and fully reference checked, before undergoing thorough training.

Staff attach a high importance to effective communication and make sure that they keep all clients and their families up to date on key care decisions. The principles of dignity and respect are adhered to by staff at all times.
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Care Provided by Kind Hands Caring Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29.90
  • Weekly Live-in Care Fees: from £1500

£1.58 mileage per visit, plus an extra 45p per mile when shopping or assisting clients to appointments. All options will be discussed at assessment.

These prices are only a guideline, please contact Kind Hands Caring Services Ltd to find out the exact price for your requirements.

Contact Kind Hands Caring Services Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Kind Hands Caring Services Ltd to get a personalised quote.

Good to Know

Owner

  • Kind Hands Caring Services Ltd
  • Privately Owned

Person in Charge

  • Anne Armstrong (Registered Manager)

Kind Hands Caring Services Ltd Reviews (41)

8.8

Kind Hands Caring Services Ltd has a Review Score of 8.8 (8.802) out of 10, based on 5 reviews in the last 2 years.
Over all time Kind Hands Caring Services Ltd has 41 reviews.

Overall Experience
  • 29
  • 11
  • 1
  • 0
  • 0
Date Published
  • 41
  • 3
  • 3
  • 5
  • 36
Reviewer Connection to Kind Hands Caring Services Ltd
  • 17
  • 12
  • 4
  • 3
  • 3
  • 1
  • 1
Total of 41, showing 41-41
Review from M W (Client) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My lady is an excellent worker. Hard worker and I love her visits. Very trustworthy.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.8 (8.802)

Overview of Review Score

The Review Score of 8.8 (8.802) out of 10 for Kind Hands Caring Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.552 for Kind Hands Caring Services Ltd is calculated as follows: ( (22 Excellents x 5) + (1 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 29 Ratings = 4.552
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Kind Hands Caring Services Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

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Anne Armstrong

Job Title: Registered Manager Joined: 1998

I have worked in the care industry for over 20 years starting as a carer in a nursing home. I then went into Domiciliary care 18years ago as a home carer, I then started to work as a part-time coordinator as a working mum and then become a full-time coordinator as the years went on. I then was offered a position as a senior and then for the last 5 years or so I have been a registered manager

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