Kind Hands Caring Services Ltd

144 Whitley Road, Eastbourne BN22 8LS

Kind Hands Caring Service is a home care agency offering quality assured care services within Eastbourne and its surrounding areas.

Person-centred care is offered to older people living within their own homes; helping them to remain as independent for as long as possible.

Staff are employed that have strong skills of compassion and extensive past care experience. Candidates are then CRB and fully reference checked, before undergoing thorough training.

Staff attach a high importance to effective communication and make sure that they keep all clients and their families up to date on key care decisions. The principles of dignity and respect are adhered to by staff at all times.

Owner : Kind Hands Caring Services Ltd

Person in charge: Anne Armstrong (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 38

Fees Guide: Mon to Fri Hourly £17.55 - 3/4 Hour £15.75 - 1/2 Hour £13.35 - Weekend Rate Hourly £20.20 - 3/4 Hour £18.35 - 1/2 Hour - £15.90 - Mileage 45p per mile

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Parking: Parking available at the back of the office (limited space).

Latest Care Quality Commission* Report on Kind Hands Caring Services Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Kind Hands Caring Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Kind Hands Caring Services Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.425 for Kind Hands Caring Services Ltd is calculated as follows: ( (23 Excellents x 5) + (12 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 40 Ratings = 4.425

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Kind Hands Caring Services Ltd is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Kind Hands Caring Services Ltd has a Review Score of 9.4 (9.425) from 7 Reviews

Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kind Hands Caring Services Ltd?

  • Extremely LIKELY
    5
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kind Hands Caring Services Ltd

  • Client / Service User
    6
  • Niece of Client/Service User
    1

I have always had the same two Carers twice a week since I first came to Kind Hands, which I am more than satisfied with for the different jobs each Carer does (shopping and cleaning).
Value for money = could offer more service for turning mattresses, cleaning ovens and use of a ladder.

How likely would you be to recommend Kind Hands Caring Services Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.8 out of 5

anne armstrong at Kind Hands Caring Services Ltd responded to this review on 30 Apr 2018:

Thank you for your kind review, our carers work very hard and it's nice to hear you are happy. I will contact you with the query on turning mattresses etc. and see if we can help you.

I have found all carers very helpful in the jobs they do and other jobs they kindly do for me.

How likely would you be to recommend Kind Hands Caring Services Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

In general, I am very satisfied with the service which I get from Kind Hands.

I feel that I should also note that on two fairly recent occasions I found a need for some care which was not part of my care package and in both cases the Kind Hands office staff were able to satisfy my urgent needs with very little problem. This sort of service is worthy of special mention!

How likely would you be to recommend Kind Hands Caring Services Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.3 out of 5

Kind Hands Caring Services have supported my aunt for many years. All the carers and management including admin. They provide an exceptional and person-centred service. Care is always kind, caring, safe and with dignity. The staff are well trained, friendly and flexible. My aunt is happy and feels supported and listened to. I cannot recommend enough.

How likely would you be to recommend Kind Hands Caring Services Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

My regular carer is very good and I feel very cared for. She always considers my needs. The weekend girls are also very good. Everyone is always willing to do what I need. Thank you.

How likely would you be to recommend Kind Hands Caring Services Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

My lady is an excellent worker. Hard worker and I love her visits. Very trustworthy.

How likely would you be to recommend Kind Hands Caring Services Ltd? Extremely Likely

Overall Standard

Care / Support

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

I used Kind Hands Caring Services Ltd from September 2017 to January 2018, due to back problems. On the whole, all the carers were good, possibly with one exception. The only weakness was in not having a definite list of the times of calls, especially in the morning.

How likely would you be to recommend Kind Hands Caring Services Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.5 out of 5

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Awards / Recognitions

October 2016

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