Kind Hands Caring Services Ltd

Very happy with all the service we have had.

My husband is immobile since a stroke in October 2018 and is looked after by 4 pairs of carers a day. They are always very cheerful and always care for him with great kindness.

To find the right carer/agency was not easy but Kind Hands Caring Services Ltd became the one for us. It was important to me that not only my husband's care needs were met but the support to me was of help. Our usual carers really understand our needs and provide not just personal care but emotional support - They are our friends, much needed in tougher times.

This agency is appropriate to its name - kind and caring. When my mother was at her most vulnerable, they stepped in, listened to needs and tried to help in every way. Subsequently, my mother was happier in her outlook and sociability and I knew she was safer as a consequence. Obviously, there were a few hiccups but feel that would be the same in any 'people' service. Many thanks to Kind Hands, staff and carers.

Kind Hands were flexible when altering visits due to illness/hospital visits etc and even got the bill right with correct adjustments. The carers were kind and provided dad with some laughs during their visits.

Totally happy and grateful for the caring help for my husband. I felt they cared for me too.

It has been a learning curve with dementia and my Mum, but I do feel for dementia patients extra training, particularly for younger members of staff, would be beneficial. However, I would like to thank all the ladies that helped with my Mum. They were kind, considerate to her needs and all in a professional manner. Thank you.

When mum has the same ladies coming in it really does make a difference, she's at ease and happier. Does her confidence a lot of good, she loves chatting to them.

From the start of using this service, I have found them helpful and caring in every way. At the onset, the 'need' was not a very pleasant one, but as time progressed, the help has continued in a very friendly and caring way. Always cheerful, ready for a chat (very necessary) and willing to do anything required. Fully recommended.

The carers from Kind Hands Caring Services Ltd go above and beyond in their duties. Many of the carers took the time to chat to mum and listen to her concerns, they have always encouraged mum to do as much as she can by herself. They gave her confidence following a number of falls allowing her to stay at home for as long as she could. Having the carers assist mum was peace of mind for the family knowing someone would be seeing her on a regular basis throughout the day. The ladies in the office have also been really helpful, always giving advice to mum or myself if we need guidance. It takes a special person to be a carer, someone who is able to listen and above all else be so kind something that costs nothing but meant a lot to my mum. I highly recommend them to anyone who needs carers.

Your staff were pleasant and arrived at the appointed times. Did all the help I needed and thank them all for their help.

Could not fault. Excellent service. Polite, caring, nothing too small to do, obliging. Meals cooked to how I like them. Personal appearance neat, clean and tidy.

I needed a care package urgently so my mum could be discharged from hospital. Despite lack of available "slots" they stepped in and looked after Mum until we got longer-term care in place - all were lovely, professional and kind to mum and after being very reluctant to have carers come in, Mum looked forward to their visits.

Good quality care. Polite and patient carers. Nothing too much trouble.

Value for money = could offer more service for turning mattresses, cleaning ovens and use of a ladder.

I have found all carers very helpful in the jobs they do and other jobs they kindly do for me.

In general, I am very satisfied with the service which I get from Kind Hands.

I feel that I should also note that on two fairly recent occasions I found a need for some care which was not part of my care package and in both cases the Kind Hands office staff were able to satisfy my urgent needs with very little problem. This sort of service is worthy of special mention!

Kind Hands Caring Services have supported my aunt for many years. All the carers and management including admin. They provide an exceptional and person-centred service. Care is always kind, caring, safe and with dignity. The staff are well trained, friendly and flexible. My aunt is happy and feels supported and listened to. I cannot recommend enough.

I used Kind Hands Caring Services Ltd from September 2017 to January 2018, due to back problems. On the whole, all the carers were good, possibly with one exception. The only weakness was in not having a definite list of the times of calls, especially in the morning.

My regular carer is very good and I feel very cared for. She always considers my needs. The weekend girls are also very good. Everyone is always willing to do what I need. Thank you.