Kind Hands Caring Services Ltd

144 Whitley Road, Eastbourne BN22 8LS
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8.4 38 Reviews
  • Kind Hands Caring Services Ltd, Eastbourne
Kind Hands Caring Service is a home family run business within Eastbourne and its surrounding areas.

Person-centred care is offered to older people living within their own homes; helping them to remain as independent for as long as possible.

Staff are employed that have strong skills of compassion and extensive past care experience. Candidates are then CRB and fully reference checked, before undergoing thorough training.

Staff attach a high importance to effective communication and make sure that they keep all clients and their families up to date on key care decisions. The principles of dignity and respect are adhered to by staff at all times.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29.90

Plus mileage. to be discussed at assessment.

These prices are only a guideline, please contact Kind Hands Caring Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Kind Hands Caring Services Ltd

Person in charge

  • Anne Armstrong (Registered Manager)

Kind Hands Caring Services Ltd Reviews (38)

Total of 38, showing 21-38
8.4

Kind Hands Caring Services Ltd has a Review Score of 8.4 (8.409) out of 10, based on 2 reviews in the last 2 years. Over all time Kind Hands Caring Services Ltd has 38 reviews.

Overall Experience

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Review from Lesley R (Daughter of Client) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This agency is appropriate to its name - kind and caring. When my mother was at her most vulnerable, they stepped in, listened to needs and tried to help in every way. Subsequently, my mother was happier in her outlook and sociability and I knew she was safer as a consequence. Obviously, there were
a few hiccups but feel that would be the same in any 'people' service. Many thanks to Kind Hands, staff and carers.

Reply from Anne Armstrong at Kind Hands Caring Services Ltd

Thank you so much for your lovely feedback, it was a pleasure to be asked to look after your mum.

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Review from Linda W (Daughter of Client) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Asking for help when caring for a loved one is always difficult. Kind Hands made the process very easy and helped me overcome the thoughts that I was "failing".
Kind Hands were flexible when altering visits due to illness/hospital visits etc and even got the bill right with correct adjustments. The
carers were kind and provided dad with some laughs during their visits.

Reply from anne armstrong at Kind Hands Caring Services Ltd

Thank you so much for taking the time to write your review, it was our pleasure assisting dad.

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Review from M G (Wife of Client) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally happy and grateful for the caring help for my husband. I felt they cared for me too.

Reply from anne armstrong at Kind Hands Caring Services Ltd

Thank you for your lovely review, the carers have said it was a pleasure caring for your husband and to meet you

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Review from Denise W (Daughter of Client) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a learning curve with dementia and my Mum, but I do feel for dementia patients extra training, particularly for younger members of staff, would be beneficial. However, I would like to thank all the ladies that helped with my Mum. They were kind, considerate to her needs and all in a professional
manner. Thank you.

Reply from anne armstrong at Kind Hands Caring Services Ltd

Thank you for your lovely review. we wish mum all the best. The girls have also asked me to say thank you for their Easter eggs.

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Review from Jackie T (Daughter of Client) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all ladies that come into see and help mum.
When mum has the same ladies coming in it really does make a difference, she's at ease and happier. Does her confidence a lot of good, she loves chatting to them.

Reply from Anne Armstrong at Kind Hands Caring Services Ltd

Thank you very much for your lovely review, we are really happy that Mum has settled and enjoys her ladies' visits.

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Review from Kathleen W (Client) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start of using this service, I have found them helpful and caring in every way. At the onset, the 'need' was not a very pleasant one, but as time progressed, the help has continued in a very friendly and caring way. Always cheerful, ready for a chat (very necessary) and willing to do anything
required. Fully recommended.

Reply from Anne Armstrong at Kind Hands Caring Services Ltd

Thank you so much for your lovely review, this means a lot to our carers. They work very hard and value our clients' feedback.

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Review from Belinda J E (Daughter of Client) published on 6 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Kind Hands Caring Services Ltd go above and beyond in their duties. Many of the carers took the time to chat to mum and listen to her concerns, they have always encouraged mum to do as much as she can by herself. They gave her confidence following a number of falls allowing her to stay
at home for as long as she could. Having the carers assist mum was peace of mind for the family knowing someone would be seeing her on a regular basis throughout the day. The ladies in the office have also been really helpful, always giving advice to mum or myself if we need guidance. It takes a special person to be a carer, someone who is able to listen and above all else be so kind something that costs nothing but meant a lot to my mum. I highly recommend them to anyone who needs carers.

Reply from Anne Armstrong, Kind Hands Caring Services Ltd at Kind Hands Caring Services Ltd

Thankyou so much for your kind review. It was a pleasure to have cared for your mum and whilst we all miss her we hope she will be very happy in her new home and I know some of the girls will still pop in and see mum when time allows.

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Review from F S (Client) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your staff were pleasant and arrived at the appointed times. Did all the help I needed and thank them all for their help.

Reply from anne armstrong, Registered Manager at Kind Hands Caring Services Ltd

Thank you for your time to fill our review out. We are glad that you have had a speedy recovery best wishes from us all.

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Review from Frances D (Client) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not fault. Excellent service. Polite, caring, nothing too small to do, obliging. Meals cooked to how I like them. Personal appearance neat, clean and tidy.

Reply from Anne Armstrong, Registered Manager at Kind Hands Caring Services Ltd

Thank you for your lovely review.

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Review from R J (Daughter of Client) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed a care package urgently so my mum could be discharged from hospital. Despite lack of available "slots" they stepped in and looked after Mum until we got longer-term care in place - all were lovely, professional and kind to mum and after being very reluctant to have carers come in, Mum looked
forward to their visits.

Reply from Anne Armstrong at Kind Hands Caring Services Ltd

Thank you for your kind words, we wish Mum all the best for the future.

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Review from S G (Client) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good quality care. Polite and patient carers. Nothing too much trouble.

Reply from Anne Armstrong at Kind Hands Caring Services Ltd

Thank you for your review, it's lovely for the carers to hear how happy our clients are with their care.

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Review from Lynne F (Client) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always had the same two Carers twice a week since I first came to Kind Hands, which I am more than satisfied with for the different jobs each Carer does (shopping and cleaning).
Value for money = could offer more service for turning mattresses, cleaning ovens and use of a ladder.

Reply from anne armstrong at Kind Hands Caring Services Ltd

Thank you for your kind review, our carers work very hard and it's nice to hear you are happy. I will contact you with the query on turning mattresses etc. and see if we can help you.

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Review from H H (Client) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all carers very helpful in the jobs they do and other jobs they kindly do for me.

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Review from Ian O (Client) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In general, I am very satisfied with the service which I get from Kind Hands.


I feel that I should also note that on two fairly recent occasions I found a need for some care which was not part of my care package and in both cases the Kind Hands office staff were able to satisfy my urgent needs with

very little problem. This sort of service is worthy of special mention!

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Review from Tracey R (Niece of Client) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind Hands Caring Services have supported my aunt for many years. All the carers and management including admin. They provide an exceptional and person-centred service. Care is always kind, caring, safe and with dignity. The staff are well trained, friendly and flexible. My aunt is happy and feels supported
and listened to. I cannot recommend enough.

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Review from Marjorie A (Client) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I used Kind Hands Caring Services Ltd from September 2017 to January 2018, due to back problems. On the whole, all the carers were good, possibly with one exception. The only weakness was in not having a definite list of the times of calls, especially in the morning.

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Review from J P (Client) assisted by family/friend published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My regular carer is very good and I feel very cared for. She always considers my needs. The weekend girls are also very good. Everyone is always willing to do what I need. Thank you.

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Review from M W (Client) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lady is an excellent worker. Hard worker and I love her visits. Very trustworthy.

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Current Review Score: 8.4 (8.409)

Overview of Review Score

The Review Score of 8.4 (8.409) out of 10 for Kind Hands Caring Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Kind Hands Caring Services Ltd is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kind Hands Caring Services Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (1)

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Anne Armstrong

Job Title: Registered Manager

Joined: 1998

I have worked in the care industry for over 20 years starting as a carer in a nursing home. I then went into Domiciliary care 18years ago as a home carer, I then started to work as a part-time coordinator as a working mum and then become a full-time coordinator as the years went on. I then was offered a position as a senior and then for the last 5 years or so I have been a registered manager

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