LifeCare Edinburgh

2 Cheyne Street, Edinburgh EH4 1JB

LifeCare Edinburgh is an Edinburgh-based charity that has supported older people in the community for more than 75 years.

Every penny it receives helps the charity provide the best possible care through their day clubs, Outreach and Help at Home services.

It is experienced in providing trusted, high-quality care and support, companionship and specialist care to clients aged 50 and over. The philosophy is founded on 'Extra Years of Zest': independence, happiness and fun.

The Outreach registered service puts those it cares for at the centre of all it does. The service is available to anyone who would like to get out and about, would love a bit of company, or has dementia and living at home. The range of services include: Good Company, The Good Visitor, Great Break for Carers, and Good Morning/Evening support.

The Help at Home service helps clients enjoy the freedom of staying in their own home and to remain as independent as possible. Supporting people with dementia, poor mobility or ill health, as well as those who care for them.
The service offers a tailored range of services to include: cooking, cleaning, shopping and laundry.

Owner : LifeCare (Edinburgh) Ltd

Person in charge: Su Millar (Chief Executive)

Type of Service: Home Care Agency (Voluntary / Not for Profit Owned Owned)

Registered Charity Number: SCO12641

Provides Carers directly to the general public: Yes

Number of Carers: 200

Fees Guide: Outreach - £19.90 per hour, Help at Home - £13.95 per hour

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service

Latest Care Inspectorate* Report on LifeCare Edinburgh: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 9.7 (maximum of 10) for LifeCare Edinburgh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for LifeCare Edinburgh in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.7 for LifeCare Edinburgh is calculated as follows: ( (72 Excellents x 5) + (10 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 90 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for LifeCare Edinburgh is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 LifeCare Edinburgh has a Review Score of 9.7 (9.700) from 15 Reviews

Average Ratings

  • Excellent
    12
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend LifeCare Edinburgh?

  • Extremely LIKELY
    12
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to LifeCare Edinburgh

  • Wife of Client/Service User
    6
  • Daughter of Client/Service User
    4
  • Client / Service User
    3
  • Husband of Client/Service User
    2

LifeCare provides weekly home support for my husband who has vascular dementia.
He tremendously enjoys the time he spends with the carer and benefits from the companionship of someone not in the family.
He is taken for walks and visits to places that interest him and is always treated with great respect.
The carers have a pro-active approach to communication that is helpful in stimulating dementia sufferers.
I appreciate the strong emphasis on safety and security and have trust in LifeCare staff.

How likely would you be to recommend LifeCare Edinburgh? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Susan Campbell Dargie, Marketing Manager at LifeCare Edinburgh responded to this review on 19 Feb 2018:

Thank you for your very kind review. We are delighted that you are happy with the service that you receive from us.

My home carer is reliable, punctual and friendly. She is willing to do anything she's asked and doesn't waste time.

How likely would you be to recommend LifeCare Edinburgh? Likely

Overall Standard

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Treated with Dignity

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Average Rating:   3 out of 5

Susan Campbell Dargie, Marketing Manager at LifeCare Edinburgh responded to this review on 19 Feb 2018:

We are delighted that you are happy with the service.

I have two extremely qualified male carers who cover three days personal care per week.
Both are exactly what you would wish in a carer, very helpful, happy, patient (even when the client is a bit grumpy).
I could not wish for better with these carers.

How likely would you be to recommend LifeCare Edinburgh? Extremely Likely

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Average Rating:   5 out of 5

Susan Campbell Dargie, Marketing Manager at LifeCare Edinburgh responded to this review on 14 Feb 2018:

That is great to know and thank you so much for the lovely review.

I have used LifeCare Edinburgh and I must say it has helped me a lot. I have one carer who comes to help me five mornings a week. She is good company and assisted me when I shower, keeps my shower, wash hand basin and ME sparkling clean!!

She is a very caring carer.

The staff in the office are always pleasant when contacted and when I phone to pay my monthly account. They are most helpful and I know them by first names now.

For overall performance, I would certainly recommend LifeCare Edinburgh.

How likely would you be to recommend LifeCare Edinburgh? Extremely Likely

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Average Rating:   5 out of 5

Susan Campbell Dargie, Marketing Manager at LifeCare Edinburgh responded to this review on 14 Feb 2018:

Thank you so much for your lovely review.

The service (Life Care) was recommended to me by a member of a local carer's group. Life Care has given us peace of mind, allowing our Dad, who has dementia, to be taken out and about while in long-term hospital care.

They contacted me directly to discuss activities and equipment (wheelchair) that could improve his care. The office staff are prompt and efficient. We are very pleased to have found them.

How likely would you be to recommend LifeCare Edinburgh? Extremely Likely

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Average Rating:   5 out of 5

Susan Campbell Dargie, Marketing Manager at LifeCare Edinburgh responded to this review on 20 Feb 2018:

Many thanks indeed for your review. We are delighted that you are so happy with the service.

My wife continues to enjoy the visits of her carers who have become good friends to her and myself. They continue to give her a happy and comfortable start to her day. They have encouraged her to converse more freely and as a result, are improving her dysphasia. They are now a major event in her morning and an important factor in her recovery.

How likely would you be to recommend LifeCare Edinburgh? Extremely Likely

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Care / Support

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Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Susan Campbell, Marketing Manager at LifeCare Edinburgh responded to this review on 13 Jun 2017:

We are delighted that the service is making an important contribution to your wife's recovery.

I have always found this agency to be extremely helpful. The staff are very pleasant and support workers always arrive on time. Very pleased with this agency.

How likely would you be to recommend LifeCare Edinburgh? Extremely Likely

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Care / Support

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Average Rating:   5 out of 5

Susan Campbell Dargie, Marketing Manager at LifeCare Edinburgh responded to this review on 13 Feb 2017:

Thank you very much for the review. We are delighted that you are happy with the service.

I am the carer for my husband who has PD, with poor balance and speech. The support I needed was respite care for a few hours per week. On making an initial enquiry to LifeCare about the services they provide, an appointment was made to discuss our requirements. It was evident from this meeting that they knew exactly what was required and that they could provide it.
My husband now has a very experienced caregiver and I can leave home for a few hours knowing that he is in safe hands.
I would highly recommend LifeCare to anyone who is tired of making calls to agencies who arrange to call you or visit you and don't turn up!!!! This does not happen with LifeCare and every member of staff that I've dealt with has been professional and friendly.

How likely would you be to recommend LifeCare Edinburgh? Extremely Likely

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Care / Support

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Treated with Dignity

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Average Rating:   5 out of 5

Susan Campbell Dargie, Marketing Manager at LifeCare Edinburgh responded to this review on 13 Jan 2017:

Thank you very much for the wonderful review.

The opportunity to benefit from a well-matched befriender has been of special significance in that my husband - who has Alzheimer's has enjoyed the regular excursions. Particularly as the 'befriender' has thought through in advance the activities appropriate for each day.
These outings have enabled me to make progress with family admin and attending to things in which my husband finds difficult to participate.

How likely would you be to recommend LifeCare Edinburgh? Extremely Likely

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Average Rating:   4.8 out of 5

Susan Campbell Dargie, Marketing Manager at LifeCare Edinburgh responded to this review on 05 Jan 2017:

Thank you for the very nice review. We appreciate all the feedback that we receive.

I could not have found a more personable person than my carer and the standard of work is excellent, in short my carer is excellent in every way.

How likely would you be to recommend LifeCare Edinburgh? Extremely Likely

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Average Rating:   5 out of 5

Susan Campbell Dargie, Marketing and Communications Officer at LifeCare Edinburgh responded to this review on 11 May 2016:

Thank you very much for the lovely review.

The work done by the care workers is excellent. However there is a recurring problem with accounts.
Their invoice charges me one month in advance and I always pay in full.
Now there have been time when my wife was is in hospital and I have cancelled the relevant respite care periods, this result in the invoice I have paid being an overcharge.
The accounts department do not always compensate and I have written to them twice and phoned several times with only partial success.
I am a full time carer for my wife which can be very stressful and I should not have this added problem to contend with.

How likely would you be to recommend LifeCare Edinburgh? Likely

Overall Standard

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Average Rating:   3.5 out of 5

Susan Campbell Dargie, Communications Officer at LifeCare Edinburgh responded to this review on 14 Apr 2016:

We are sorry to hear of the difficulty you have had recently with the Accounts department. LifeCare are dedicated to making things run as smoothly as possible for all our clients. Please be assured that we hope this issue has now been resolved for you.Thank you.

LifeCare provide excellent support which personally I believe is due in part to the staff who share a very high work ethic and go the extra mile for their clients.
It is assuring that using them to support two elderly parents that they look on their support workers almost as friends which is an additional bonus of not only providing physical care but delivering a social aspect to the service and ultimately gives the family peace of mind.

How likely would you be to recommend LifeCare Edinburgh? Extremely Likely

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Average Rating:   5 out of 5

Very good service. My mothers carer is very kind, thoughtful and helpful. A good relationship has developed between her and my mother. Comfortable having my mothers carer in the house.

How likely would you be to recommend LifeCare Edinburgh? Likely

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Average Rating:   4.3 out of 5

The carer meets my husband at his physio group, brings him home in a taxi and gives him his lunch. They chat, do a jigsaw or watch TV until i get home from my weekly voluntary work shift. This gives us both a break and we appreciate the reliable and responsible care provided.

How likely would you be to recommend LifeCare Edinburgh? Extremely Likely

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Average Rating:   5 out of 5

As an elderly client with mobility problems, I have been using the Home Help service provided by Lifecare for the 12 months or so and the fact that I have just taken action to increase my number of monthly hours speaks very positively about the high quality of service provided to me.
The home help ladies are all extremely friendly and helpful. The scope of work which we discussed and agreed at the beginning of the arrangement is of tremendous practical help to me.
Apart from the actual home help work which is provided, I also enjoy the friendly chatty nature of the ladies who visit.
The Lifecare Home help Department is managed very well and in particular there are no gaps in the service provided to me. I am always fully advised in advance of any changes taking place because of holidays, illness etc.

How likely would you be to recommend LifeCare Edinburgh? Extremely Likely

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Care / Support

Management

Treated with Dignity

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Average Rating:   5 out of 5

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Awards / Recognitions

April 2018

May 2017

Level 6 Care Inspectorate

Recipient: LifeCare Edinburgh

Date: Wednesday 11 May 2016

more details

April 2016

November 2015

July 2015

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