Lodge Group Care Ltd offer home care services in London and Essex. These services include domiciliary care for older or disabled people in their own homes, with staff specialising in dementia care and supported living for adults with learning disabilities. They also staff an adult residential care home in Barking and a children’s residential care home in Ilford.
Whether you’re looking for support with personal care and day to day living, companionship, respite care or support to get out and about doing the things you love, the team at Lodge Group Care are dedicated to supporting you to live an independent and fulfilling life.
All staff are fully trained in all mandatory training including manual handling, administering medication and working with people with learning disabilities or dementia.
Lodge Group Care UK Ltd has a Review Score of 9.1 (9.059) out of 10, based on 10 reviews in the last 2 years. Over all time Lodge Group Care UK Ltd has 41 reviews.
Overall Experience
32
4
0
3
2
Date Published
41
2
3
10
31
Reviewer Connection to Lodge Group Care UK Ltd
15
8
7
3
2
2
1
1
1
1
Total of 41, showing 1-20
Review from J R (Grandson of Client) published on 18 June 2025
Submitted via Website • Report
Overall Experience1.0 out of 5
If I could give zero stars, I would. After a year of stress, neglect, and no accountability, we removed my nan from Lodge Care Group. One carer, who we saw taking items from my grandad's home, once sat outside for 25 minutes, then rushed my nan's personal care in five minutes so she could leave on time.
This wasn't a one-off-it was part of a wider pattern.
Our repeated concerns were ignored. When social services got involved, Lodge Care denied any prior contact, appearing to cover their lack of action. The worst failure came when my nan was left without care for over 16 hours, left soiled and alone. We were told this was due to a handwritten letter threatening to withdraw care unless we accepted a carer we had already reported.
Social services were alarmed and unaware of any of this.
This experience was deeply distressing. Think twice before trusting Lodge Care Group with someone you love.
Reply from Carly Coffey, Manager at Lodge Group Care UK Ltd
Were disappointed by this feedback, especially as over five years of care, we consistently received positive responses from those closest to the client. Sadly, the dynamic changed when a new family member became involved later, bringing challenges we worked hard to manage respectfully. Our team remained focused on delivering safe, compassionate care. These comments dont reflect the views shared by family members involved in planning or align with our records or the experience of our staff. The concerns raised were reviewed by the local authority and quality teams, who found no evidence to support the claims. We respect that families want the best for their loved ones and welcome constructive feedback. However, this review reflects a limited perspective and does not represent the overall quality and consistency of care provided. Lodge Group Care remains proud of our staff and our commitment to high-quality, person-centred support.
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Review from Funmilayo Yemisi Y (Sister of Client) published on 29 May 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Lodge Group care is a vey good care company
They support support my Sister that is blind with all sort of wonderful assistance
The staff are ready to support at all time
The staffs wear all necessary PPE
In fact they are doing a great Job
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Review from C S (Sister of Client) published on 12 October 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
My sister and mum have a great relationship with all of the carers that attend. They do an amazing job with the care they give to my sister and communicate well with the whole family. They are very good at filling out the daily book and keeping mum informed on any concerns they may have and listening
to mum with any concerns she may have. Can not fault them. Thank you!
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Review from Roger S (Husband of Client) published on 3 September 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
We have had Lodge Care Services for the last six months to assist my wife. And we are really happy with our carer. We have only needed to use one carer, she has always been happy-go-lucky in mood when in our home (which lifts the day) her time keeping is good, she is helpful considerate, caring and
she allows my wife to do what she can and steps in when she is unable to do something (this allows my wife to keep her independence as much as possible), She is also very professional.
My wife will not have any other carer if she has a day off.
We have also been correctly invoiced for the works in a regular manner.
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Review from Linda W (Daughter of Client) published on 14 August 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
We have been lucky enough to be using this care provider since my mum was discharged from hospital. We would not be able to do this without the help from this amazing team. When Mum had to return to hospital one of the carers kept in touch to see how we were getting on. This level of above and beyond
care is very much appreciated. I could never have agreed to palliative care at home for my mum without the extra support these wonderful people offer us every day. Thank you.
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Review from Louise N (Niece of Client) published on 9 May 2024
Submitted via Website • Report
Overall Experience2.0 out of 5
My aunt has been being visited by Lodge Care Group since she left hospital and although some of the carers are really lovely, attentive and great there are some that are just useless! One lady who uses public transport arrives far too late sometimes past 10pm which is too late to get her to bed and
give her her medication. Lately, the level of care has dipped, they are not turning up so she is missing her really important medication once or both times a day. their excuse is they visited but didn't know where they were, which is not an acceptable response as they all know where they are and we know they did not visit. Also, on two occasions they have left her home unlocked and the key safe wide open with the key showing. This is unacceptable and we are looking to remove her very quickly to a more efficient and reliable service. I do not recommend Lodge at all!
Reply from Carly Coffey, Manager at Lodge Group Care UK Ltd
Thank you for taking the time to share your feedback. We are sincerely sorry you feel that our standards have fallen below expectations. We are committed to making necessary improvements and would appreciate the opportunity to discuss this matter with you directly to better address your concerns and understand who this review refers too because we do not have you listed within our system. Please contact us on 01708 548 250.
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Review from Terry W (Son of Client) published on 26 April 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
The daytime team, always go that extra bit.
Very helpful to Mum who is hardly mobile now.
They are easy to liaise with and always help overcome any obstacles.
They help with her hygiene and ensure her food is good throughout the day.
A big thank you for all your support.
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Review from Mary C (Client) published on 23 April 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
I am so, so lucky to now have Lodge care. They are the third care agency that I have had and the very best. I have been with them for nearly a year. What I love is that they put my care before their own every time.
They pay their staff a little more than most so they get the very best, they train
them well and treat them well. They don't overload them to do the impossible like some. I've even heard them pass on compliments from clients which shows their man-management skills, something so rare in this day and age. Even professionals I speak to such as physiotherapists all agree that Lodge are superb. My carers always go the extra mile. If I need extra time, they give it freely. I previously had carers that couldn't get out of the door fast enough which left me feeling as though I didn't matter. Lodge carers also know the importance of a little chat to brighten my day which means so very much as I am housebound. Yes, I am truly lucky to have Lodge Care - the very best!
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Review from Bob K (Husband of Client) published on 22 April 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
The carers who come to visit my wife are always in a happy mood and chat with her and make her comfortable each day.
They visit four times a day, seven days a week. She has had the carers for over five years now and is happy with them.
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Review from J G (Son of Client) published on 19 April 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
Excellent.
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Review from Victoria P (Daughter of Client) published on 7 August 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
It really brightens my mum’s day seeing her carer. She is more immobile now so really relies on seeing her carer each morning. She lets Mum be herself and encourages her to be herself and feel valued. It’s really wonderful to see the results of the partnership they have formed and really helps to ease
my mind from worry in the mornings. Thank you very much.
Reply from Carly Coffey, Manager at Lodge Group Care UK Ltd
Thank you for your kind feedback. We're glad to hear that your mum's carer brightens her day and helps her feel valued. We will continue to provide the best care possible and support her well-being. Thank you for choosing us.
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Review from K B (Daughter-in-law of Client) published on 17 July 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
After caring for my Mum in law for approx 4 months. I cannot express my thanks enough to the lovely ladies who came in daily and brightened up her day. The carers went above and beyond to treat her like an individual and not just the client. They were a great team and genuinely cared which you have
to go a long way nowadays. My thanks go out to her care team thank you all you made such a difference.
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Review from Kevin P (Son of Client) published on 13 July 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
I found the carers that looked after mum amazing and she often said they were her friends. They were always going the extra mile to ensure she was getting every thing she needed and never left her when she needed medical assistance.
I can not speak highly enough of the care they provided and would
recommend Lodge Group Care to anyone who needed care.
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Review from N J (Daughter of Client) published on 13 July 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
The two ladies who attend for my father are excellent. I express my family’s views when I say that these ladies are dedicated in their work and take great care and pay attention to ensure everything is done the way my father wants it. They listen to him and treat him with respect. And they have our
respect. My mum calls them her angels. Thank you
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Review from A G (Daughter-in-law of Client) published on 12 July 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
I have to say Lodge Group care have been superb for the care of my mother-in-law we have wonderful ladies who are compassionate and professional they are with mum 3 times a day. We do also have different carers at the weekend one in particular is who does the mornings and lunch at the weekend. The lodge
group care are always there if you need anything. Thank you
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Review from L R (Daughter of Client) published on 12 July 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
Dad's carers truly go above and beyond. His having a problem getting used to his condition (parkinsons) and misses his independence. But his new friends give him a chat about loads and help him get through the day.
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Review from Bruna S (Daughter-in-law of Client) published on 9 May 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
Adult social care helped us find some help for me to care for Mum, who has dementia. Mum is so happy with her carer that she asks "when is my friend coming?". We are all really happy, even our labrador wiggles his tale.
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Review from J A (Daughter of Client) published on 31 January 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
All the staff from Lodge Care have been brilliant firstly with my dad following a recent stay in hospital but more recently with both my mum and dad now that we have intensified their care package for their diverse and various needs. The carers have all been kind, patient, understanding, and proficient
in their duties and have answered all our questions and fitted into mum and dad's life with ease. They have worked as much as possible to the times that fitted in with mum and dad's life rather than around their own timetables which we have very much appreciated. Thank you to all the carers and also the office staff who have communicated everything so clearly to us, you are all so kind and helpful. I would have no hesitation in recommending your services.
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Review from J A (Daughter of Client) published on 4 September 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
My Mum has been fortunate enough to have had one of the best carers at Lodge Group and we are quite sad that we are not able to stay with this Agency. The care patience and compassion that we have received has been great. Thank you for all that you have done for us. It's not a job but a dedication.
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Review from Caroline C (Daughter of Client) published on 10 May 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
Since coming out of hospital end of January mum has been looked after by Lodge Care. The carers were fantastic, nothing was too much trouble for them, and mum looked forward to seeing them every day. We managed to keep mum in her own home for longer than we thought possible, due to the care the girls
gave mum. They became a big part of our lives, even though only for a short while. Cannot thank them all so much. The office staff, day and out of hours, were very helpful with any questions I had surrounding mum's care. It was reassuring to know there was always someone at the end of the phone to support us. Once again a big thanks to everyone.
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Current Review Score: 9.1 (9.059)
Overview of Review Score
The Review Score of 9.1 (9.059) out of 10 for Lodge Group Care UK Ltd is based on a) the Average Rating and b) the number of positive Reviews.
The Average Rating is 4.3 out of 5 from 10 Reviews in the last 24 months.
The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.259 for Lodge Group Care UK Ltd is calculated as follows:
(
(43 Excellents x 5)
+
(3 Goods x 4)
+
(2 Satisfactorys x 3)
+
(4 Poors x 2)
+
(6 Very Poors x 1)
)
÷ 58 Ratings = 4.259
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews
(1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Lodge Group Care UK Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows:
3
+
0.5
+
0.5
+
0.25
+
0.25
+
0.1
+
0.1
+
0.1
= 4.8
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
30 Nov 2023
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Report
John has dedicated his entire career to supporting some of the most vulnerable members of our society. In addition to managing Lodge Group Care, he is also co -founder of My Employment Ltd, a gov-tech start-up that is set on revolutionising the way the health and social care sector recruits by enabling quick and easy portability of workers across the sector. He also sits on the board of trustees for Now! Charity, which supports residents in East Sussex facing disadvantages, such as poverty, a lack of qualifications or health issues.
“John has dedicated his entire career to supporting some of the most vulnerable members of our society.”
Carly Rochester
Job Title:
Registered Manager
Joined:
2011
I have been with Lodge Group Care since 2011. I have worked in the health and social care for the past 2 decades.
I am passionate and driven to provide the best services possible to the service users we support.
I am one small part of a big team that makes being one of the best agencies in HAVERING possible.
Paula O'Callaghan
Job Title:
Administrator
Joined:
2022
Hi, My name is Paula and I've been with Lodge Group since February 2022. When I'm not in the office helping the team to look after our service users, I enjoy gardening and doing the school run with my grandson.
Everybody here at Lodge Group is super friendly and makes coming to work fun.
Sharon Waller
Job Title:
Recruitment Officer
Joined:
2016
My name is Sharon Waller and I am a Recruitment Officer at Lodge Group Care. What I really love about my role is making a difference in people’s lives by recruiting people who I feel have a passion for care and can help support vulnerable clients in their homes. In my spare time, I like to travel, eat out and socialise with friends.
Chloe Rochester
Job Title:
Senior Care Coordinator
Joined:
2015
Chloe takes great pride in supporting her service users to achieve their goals and live life to the fullest. She’s also a whizz on computers and innately creative, always coming up with great ideas to improve care delivery and putting them into practice. Outside of work, she enjoys going to the gym, socialising with friends and having quality family time.
Here’s what Chloe has to say:
“I feel my job is very rewarding and I love helping people. My role has given me many different skills.”
Katie Coffey
Job Title:
CM2000 Officer / Care Trainer
Joined:
2012
Katie provides high-quality training to our carers ensuring they have the skills they need to deliver excellent care. When she isn’t busy training up our team, she enjoys spending time with her children and family.
Here’s what Katie has to say:
“I like the satisfaction when you have helped someone. I love training and feeling like I have upskilled staff around me. I work with a great team.”
Rachel Garrett
Job Title:
Business Support Assistant
Joined:
2022
I work as a business support assistant at Lodge Group Care, and I love working in health and social care. I absolutely love helping people. I like to spend time with my friends and family in my spare time going for food, going on holidays, and watching movies and I love animals.
Margaret Dowsett
Job Title:
Care Quality Officer
Joined:
2016
I am an experienced and versatile health professional with over 40 years of management and clinical experience in General and Mental Health Services within the NHS.
I am a registered general and mental health nurse.
I am committed to a holistic and inclusive approach ensuring the provision of high quality clinically effective care
I have extensive practical experience at all levels within the NHS.
I am hard-working conscientious and responsible and have a strong sense of personal values, always keen to endure high standards of care and performance.
I enjoy working as part of a team and pride myself on having well-developed mutually respected professional relationships with my partners, colleagues, clients, their families
Sophie Standley
Job Title:
Care Coordinator
Joined:
2020
My name is Sophie, I have worked with Lodge Group Care for a few years now, initially as a Care Worker. I have since progressed in my career becoming a Care Coordinator for the company. I have always had a passion for Health and Social Care and pride myself on my compassion and care for our service users.
When I'm not diving into helping others, I spend my spare time with my daughter and enjoy socialising with friends.
Frequently Asked Questions about Lodge Group Care UK Ltd
What Type of Services does Lodge Group Care UK Ltd offer?
Lodge Group Care UK Ltd offers Home Care.
How many Carers does Lodge Group Care UK Ltd employ?
Lodge Group Care UK Ltd employs 170 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lodge Group Care UK Ltd to verify any information. View our terms and conditions. Lodge Group Care UK Ltd has an Enhanced Service - more info.
