Lodge Group Care UK Ltd

199 South Street, Romford RM1 1QA

Owner : Lodge Group Care UK Ltd

Person in charge: Carly Coffey (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Services Offered: Adult Care (18+) • Care for Children • Personal Care (on a contracted hours basis)

Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Learning Disability • Mental Health Condition • Physical Disability • Sensory Impairment

Latest Care Quality Commission* Report on Lodge Group Care UK Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 1.7 (maximum of 10) for Lodge Group Care UK Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Lodge Group Care UK Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 1.667 for Lodge Group Care UK Ltd is calculated as follows: ( (1 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 6 Ratings = 1.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 0 Points relating to the number of positive Reviews for Lodge Group Care UK Ltd is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

1.7 Lodge Group Care UK Ltd has a Review Score of 1.7 (1.667) from 1 Reviews

Average Ratings

  • Excellent
    0
  • Good
    0
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lodge Group Care UK Ltd?

  • Extremely LIKELY
    0
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Lodge Group Care UK Ltd

  • Son of Client/Service User
    1

My mum is 91, she needs help 4 times a day.
My mum has been left in bed to 11 o'clock and sometimes later, where they should be there at 9 am, sometimes they don't turn up, so no food nothing to drink and she has missed her morning pills, and today in bed to 1.30 pm,1st of May.
I have phoned many times. I have heard every excuse under the sun, you phone, they don't answer and when you do get through never phone you back.
And some days they don't even turn up but they take your money.
The worst company I have been with. I would not recommend to anyone.

How likely would you be to recommend Lodge Group Care UK Ltd? Extremely Unlikely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   1.7 out of 5

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Extremely UNLIKELY

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