Lodge Group Care UK Ltd

199 South Street, Romford RM1 1QA
Review Us
9.1 41 Reviews
  • Lodge Group Care UK Ltd, Romford
Lodge Group Care Ltd offer home care services in London and Essex. These services include domiciliary care for older or disabled people in their own homes, with staff specialising in dementia care and supported living for adults with learning disabilities. They also staff an adult residential care home in Barking and a children’s residential care home in Ilford.

Whether you’re looking for support with personal care and day to day living, companionship, respite care or support to get out and about doing the things you love, the team at Lodge Group Care are dedicated to supporting you to live an independent and fulfilling life.

All staff are fully trained in all mandatory training including manual handling, administering medication and working with people with learning disabilities or dementia.

Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Please contact us to discuss current fees.

Good to Know

Owner

  • Lodge Group Care UK Ltd

Person in charge

  • Carly Rochester (Manager)

Lodge Group Care UK Ltd Reviews (41)

Total of 41, showing 41-41
9.1

Lodge Group Care UK Ltd has a Review Score of 9.1 (9.059) out of 10, based on 10 reviews in the last 2 years. Over all time Lodge Group Care UK Ltd has 41 reviews.

Overall Experience

  • 32
  • 4
  • 0
  • 3
  • 2

Date Published

41
2
4
10
31
Overall Experience  Overall Experience 1.0 out of 5

My mum is 91, she needs help 4 times a day.
My mum has been left in bed to 11 o'clock and sometimes later, where they should be there at 9 am, sometimes they don't turn up, so no food nothing to drink and she has missed her morning pills, and today in bed to 1.30 pm,1st of May.
I have phoned many
times. I have heard every excuse under the sun, you phone, they don't answer and when you do get through never phone you back.
And some days they don't even turn up but they take your money.
The worst company I have been with. I would not recommend to anyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.1 (9.059)

Overview of Review Score

The Review Score of 9.1 (9.059) out of 10 for Lodge Group Care UK Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.259 for Lodge Group Care UK Ltd is calculated as follows: ( (43 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (6 Very Poors x 1) ) ÷ 58 Ratings = 4.259

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lodge Group Care UK Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Nov 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

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Meet the Team (9)

John

John Timbs

Job Title: Managing Director

Joined: 2008

John has dedicated his entire career to supporting some of the most vulnerable members of our society. In addition to managing Lodge Group Care, he is also co -founder of My Employment Ltd, a gov-tech start-up that is set on revolutionising the way the health and social care sector recruits by enabling quick and easy portability of workers across the sector. He also sits on the board of trustees for Now! Charity, which supports residents in East Sussex facing disadvantages, such as poverty, a lack of qualifications or health issues.


“John has dedicated his entire career to supporting some of the most vulnerable members of our society.”

Carly

Carly Rochester

Job Title: Registered Manager

Joined: 2011

I have been with Lodge Group Care since 2011. I have worked in the health and social care for the past 2 decades.
I am passionate and driven to provide the best services possible to the service users we support.
I am one small part of a big team that makes being one of the best agencies in HAVERING possible.

Paula

Paula O'Callaghan

Job Title: Administrator

Joined: 2022

Hi, My name is Paula and I've been with Lodge Group since February 2022. When I'm not in the office helping the team to look after our service users, I enjoy gardening and doing the school run with my grandson.
Everybody here at Lodge Group is super friendly and makes coming to work fun.

Sharon

Sharon Waller

Job Title: Recruitment Officer

Joined: 2016

My name is Sharon Waller and I am a Recruitment Officer at Lodge Group Care. What I really love about my role is making a difference in people’s lives by recruiting people who I feel have a passion for care and can help support vulnerable clients in their homes. In my spare time, I like to travel, eat out and socialise with friends.

Chloe

Chloe Rochester

Job Title: Senior Care Coordinator

Joined: 2015

Chloe takes great pride in supporting her service users to achieve their goals and live life to the fullest. She’s also a whizz on computers and innately creative, always coming up with great ideas to improve care delivery and putting them into practice. Outside of work, she enjoys going to the gym, socialising with friends and having quality family time.


Here’s what Chloe has to say:


“I feel my job is very rewarding and I love helping people. My role has given me many different skills.”

Katie

Katie Coffey

Job Title: CM2000 Officer / Care Trainer

Joined: 2012

Katie provides high-quality training to our carers ensuring they have the skills they need to deliver excellent care. When she isn’t busy training up our team, she enjoys spending time with her children and family.


Here’s what Katie has to say:


“I like the satisfaction when you have helped someone. I love training and feeling like I have upskilled staff around me. I work with a great team.”

Rachel

Rachel Garrett

Job Title: Business Support Assistant

Joined: 2022

I work as a business support assistant at Lodge Group Care, and I love working in health and social care. I absolutely love helping people. I like to spend time with my friends and family in my spare time going for food, going on holidays, and watching movies and I love animals.

Margaret

Margaret Dowsett

Job Title: Care Quality Officer

Joined: 2016

I am an experienced and versatile health professional with over 40 years of management and clinical experience in General and Mental Health Services within the NHS.
I am a registered general and mental health nurse.
I am committed to a holistic and inclusive approach ensuring the provision of high quality clinically effective care
I have extensive practical experience at all levels within the NHS.
I am hard-working conscientious and responsible and have a strong sense of personal values, always keen to endure high standards of care and performance.
I enjoy working as part of a team and pride myself on having well-developed mutually respected professional relationships with my partners, colleagues, clients, their families

Sophie

Sophie Standley

Job Title: Care Coordinator

Joined: 2020

My name is Sophie, I have worked with Lodge Group Care for a few years now, initially as a Care Worker. I have since progressed in my career becoming a Care Coordinator for the company. I have always had a passion for Health and Social Care and pride myself on my compassion and care for our service users.


When I'm not diving into helping others, I spend my spare time with my daughter and enjoy socialising with friends.

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