67 Station Road, Rainham, Gillingham ME8 7SB
Owner : Rapid Care Ltd
Person in charge: Ann Bedford (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 20
Fees Guide: £10.50 to £25 per hour
Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service
Latest Care Quality Commission* Report on Rapid Care Ltd: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8 (maximum of 10) for Rapid Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Rapid Care Ltd in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Rapid Care Ltd is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Rapid Care Ltd is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Rapid Care Ltd has a Review Score of 8 (8.000) from 1 Reviews
Review submitted from a Website Submission by Christine C (Daughter of Client) on Monday 21 August 2017. Relates to August 2017.
I am so grateful to Rapid Care Ltd for providing such an efficient, professional, understanding, kind and attentive carer for my mother's recent hospital appointment at such short (same day) notice.
Communication with the 'on the ground' care manager was excellent - she organised very quickly for a wonderful carer to accompany Mum to her appointment. I arranged transport by wheelchair taxi, and the carer arrived in good time to help Mum get ready to leave her flat. At the hospital, the carer was persistent in her efforts to get Mum seen by the clinic as soon as possible and was a comfort to her during the painful procedure.
Back at Mum's the carer ensured mum was comfortable and had a hot drink and a snack before leaving. My Mum thought the carer was wonderful, and told me she would 'have her again'. The carer even phoned me to let me know how things went. Highly recommended!
How likely would you be to recommend Rapid Care Ltd? Extremely Likely