Nightingales Golden Care Ltd

1000 Lakeside, Western Road, Portsmouth PO6 3EZ

Nightingales Golden Care Ltd is an award-winning home care agency based in Portsmouth providing care to the elderly, disabled, and vulnerable in Portsmouth and the surrounding areas such as Havant, and Waterlooville.

They provide fully trained care workers who can provide all aspects of home help such as personal care, live-in care, catheter care, medication assistance, transportation, respite, cleaning, domestic care, dementia care, and much more. Whether it be short-term, long-term, palliative care, elderly care, learning disability care, physical disability care, Alzheimer's care, adult care, elderly care, or even access to day centres and support groups. They can tailor a care package to suit you and your needs.

They know how important care at home is to their service users and they take our role as a home care provider in Portsmouth very seriously by ensuring they train their carers to a high standard so that each and every carer is able to provide home care services that make a difference to their service user's lives.

They also run a hugely successful personal assistant service which provides support staff to assist elderly or disabled people to get out of the house and access various activities within their community. Whether it be transport to get out to the shops, support to access a college course, or even just accessing leisure activities such as bowling, swimming, cinema, they can support almost anything that interests you.

Their most recent awards include...
'Employee of the Year' Hampshire Care Awards 2017'
'Homecare.co.uk Top 10 Recommended Home Care Agency in South East England 2017'
'Homecare.co.uk Top 10 Recommended Home Care Agency in South East England 2016'
'Great British Care Awards Home Care Registered Manager of the Year 2014'.

Group : Nightingales Golden Care Ltd

Person in charge: Benjamin Chudley (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 52

Staff Languages (other than English): Bulgarian, Polish

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Nightingales Golden Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 10 (maximum of 10) for Nightingales Golden Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 36 Reviews over all time. This Average Rating is also the rating value for Nightingales Golden Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.954 for Nightingales Golden Care Ltd is calculated as follows: ( (206 Excellents x 5) + (10 Goods x 4) ) ÷ 216 Ratings = 4.954

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Nightingales Golden Care Ltd is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

10 Nightingales Golden Care Ltd has a Review Score of 10 (9.954) from 36 Reviews

Average Ratings

  • Excellent
    36
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Nightingales Golden Care Ltd?

  • Extremely LIKELY
    35
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Nightingales Golden Care Ltd

  • Client / Service User
    14
  • Daughter of Client/Service User
    13
  • Husband of Client/Service User
    5
  • Father of Client/Service User
    1
  • Relative of Resident/Service User
    1
  • more

All the girls I have and the service is first class (wonderful).

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

I am covered for five hours relief every week. All the ladies have been pleasant, helpful, caring and have established a good rapport with my wife and me. If I encountered someone in similar circumstances to ours I would be extremely likely to point them in the Nightingales direction.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

Wonderful support from all the team. They visited morning and evening to wash my mother. In addition, we employed some carers to sit with my mother in the afternoons and that the family could take some 'time off'.

Always treated my mother with respect and dignity. This support enabled us to keep my mother in her home for the last weeks.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Very pleased with the service.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Nightingales Golden Care provided care for both of my parents during the final years of their lives. My parents both had dementia and my father also had mobility problems. I chose Nightingales as my parents would have a regular carer who would really get to know them. The package of care was very well managed and adaptable to their changing needs which rose to a level where a live-in carer was required for the final few months of life. Having a live in carer enabled my father to stay at home, as he had wanted and be cared for with patience and dignity.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

The care my wife receives from her carers is very good.
All the carers she receives are friendly, on time and very good at attending to my wife's needs.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Very friendly and helpful.
Did not mind how much they had to do for my husband.
Very positive about his needs which were many.
My husband (client) had nothing but praise when telling me about your staff.
Thank you.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

The service which is provided is excellent and all the staff are very caring and we are very lucky to have found a good agency and would recommend to everybody.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Carers arrive on time and I am pleased with the care given.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   4.5 out of 5

I was extremely impressed by the level of service, care and flexibility provided by Nightingales. They were able to swiftly provide the emergency care required to keep my parents living safely in their own home and create a care plan to reflect their continuing needs and preferences. The continuity and support given by the staff for my parents is outstanding. The care manager was very supportive and flexible, able to assess my parents whilst they were still in hospital.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

I have had my carer for seven years and am very satisfied with her. She is a true professional. The agency give me cheerful service.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   4.5 out of 5

The sitters are reliable, friendly and helpful which gives me peace of mind during my respite time.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

My son benefits from his weekly outings with Nightingales, who provide a professional and caring service.

How likely would you be to recommend Nightingales Golden Care Ltd? Likely

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Average Rating:   5 out of 5

I am more than happy with the service supplied and do not think I could find anything better. Excellent.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

The agency is very friendly and responsive to any requests for help. All the carers who have come to assist have been careful and caring.

I would be happy to recommend Nightingales to any family who are in need of a carer.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

I found all the staff kind, helpful and very willing to assist - I would not hesitate to call on them anytime.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Lovely friendly carers, office staff are friendly and super efficient. Nightingales have been great, giving our mum support and care with great empathy, understanding of her dementia and always positive and friendly.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

My mother is taken out once a week by a carer. She really enjoys her outings, even though she has advanced dementia. The carer is very caring and thoughtful. It allows me to have a little time off from caring.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

As a nurse, I was apprehensive about using carers for mum. As her care increased with her declining health, I have found all the carers have treated her with the utmost respect. The care given to be professional and tailored to her needs. The record keeping was always informative to me and I could assess how my mum was day by day. I was always sent through a schedule for the week, which kept me informed of times and staff. I would recommend the agency to family and friends.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

I really could not do without your service. Everyone is so reliable and never late. I enjoy shopping and Wednesday is the hair-dressers and a little runaround, then home for a nice cup of coffee - The carer says "put the kettle on". And we sit down and have a nice chat - I'm sure having Nightingales Golden Care Ltd is keeping me going, so please keep going, you are a wonderful firm to know.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

My mum has several favourite carers who are great with her, nothing is too much trouble.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

Received excellent service from all at Nightingales Golden cAre.
Have some lovely ladies to wash, clean and dress me and we enjoy interesting chat whilst they work. They leave me usually feeling better in health to their arrival. How quickly the 1 hour passes each visit (my husband and I share the hour).
Many Thanks.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

I am very happy with the carers. They go out of their way to do things for me.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Started with Nightingales in August 2016 and have found the services provided to me (showering and dressing) very satisfactory. All carers provided have been most friendly and helpful at all times even when under stress.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Very satisfied with dad's carer. He finds her conscientious, caring and very reliable.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Very pleasant carers - look forward to seeing them each and every day.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Carers are pleasant and helpful with my mum. She has a very good relationship with one lady and is more responsive with her more so than the others.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Continuity of staff good. Skills of staff good and demonstrating dignity and respect at all times. The staff, particularly two, have gone above and beyond what has been expected.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

We are very pleased with the care that mum received both before and after her recent operation. Mum always values the carers visits and looks forward to them. She has built a good relationship with a number of the ladies who visit and we are grateful, as a family, for their constant attention to mum's needs.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Wonderful empathetic carers who often go "above and beyond". Couldn't be happier or more satisfied. Highly recommended.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

I would not manage without care and after all the stories and gossip I have heard I have been so pleased with all my carers. Thank you.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

My care worker is honest, trust-worthy, respectful and treats me at 87 years of age with dignity. She is very considerate and if for any reason she is running even a few minutes behind will ring and apologise.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Excellent value for the money. All the ladies are kind, passionate and friendly.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Nightingales provided me with care initially a few amount of hours as it was with very short notice when let down by another provider. The competence and care of staff has been very good. The out of hours service has been very helpful to when not sure who is covering a call etc. The staff are reliable, encouraging and look after the whole range of complex and basic needs. I'm happy to recommend the company to others needing care.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

I have been very impressed by your staff that have looked after me consistently well. They are cheerful and good company on all occasions. I certainly feel better when they leave!

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

From my initial introduction I was impressed by the courtesy and professionalism shown. From there has grown a very trusting relationship. The care provided for my wife is exemplary. The service given is reliable but with the flexibility you sometimes needs to cope with difficult situations. The most important criteria is that my wife is so happy when the carer arrives. It also helps me to cope and to have someone else to talk to.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

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