Crossroads Caring for LIfe offers Tailored Homecare, Carers' Breaks and a Day Centre in Hertfordshire.
Looking after someone can be overwhelming, but Crossroads is here to help. Crossroads Caring for Life is an independent, not-for-profit charity with over 50 years’ experience supporting unpaid carers and their families. Support is available for older adults, adults with physical disabilities or learning disabilities and those living with dementia or long-term health conditions. All care...
Crossroads Caring for LIfe offers Tailored Homecare, Carers' Breaks and a Day Centre in Hertfordshire.
Looking after someone can be overwhelming, but Crossroads is here to help. Crossroads Caring for Life is an independent, not-for-profit charity with over 50 years’ experience supporting unpaid carers and their families. Support is available for older adults, adults with physical disabilities or learning disabilities and those living with dementia or long-term health conditions. All care is person-centred, delivered with dignity and tailored to you and the individual you support.
Homecare: practical and personal support in the individual’s own home, from personal care and medication to meals, mobility support and engaging activities. Visits are a minimum of 30 minutes to ensure meaningful, unhurried care delivered by a dedicated team of trained, DBS-checked Support Workers.
Carers Breaks: designed to give you time to rest and recharge, with care provided at home or out in the community. Breaks are a minimum of 2 hours, with familiar Support Workers wherever possible for peace of mind and continuity.
Stevenage Day Centre: provides a safe, welcoming space for adults with higher support needs. It is one of few centres offering full personal care alongside meaningful activities, day trips and social connection. A free Taster Session is available so you and the individual you support can get a feel for the centre before joining.
Funding options: The charity runs a free, dedicated Volunteer service for adults with lower support needs and carers in North Herts and Stevenage can get 12+ hours of free Carers Breaks and tailored advice (Helping You Care scheme).
Crossroads is CQC rated Good (July 2023), reinvests all income into staff training and care quality and is recognised as a Best Companies World Class employer (2025).
Care Provided by Crossroads Caring For Life
Types of Home Care
Visiting Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Shopping Service / Errands
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£35.80 - £47.40
Contact Crossroads Caring For Life to get a personalised quote:
These prices reflect our private Homecare service with 30-minute minimum visits and are accurate as of April 2026. We also offer a Carers Breaks service with 2-hour minimum visits and slightly different pricing. The full price list can be found on our website.
The frequency and length of visits will vary depending on individual needs.
For specialised care services, extended overnights, accompaniment on holidays or discounts for large care packages, please get in touch to discuss your budget requirements.
The price(s) shown are provided by the agency. Contact Crossroads Caring For Life for full pricing details and T&Cs.
Crossroads Caring For Life has a Review Score of 9.8 (9.812) out of 10, based on 13 reviews in the last 2 years. Over all time Crossroads Caring For Life has 42 reviews.
Review from Andrew B (Son of Client) published on 1 November 2023 Submitted via Postal Card•
Overall Experience
Totally happy with Crossroads service.
Service funded so not able to answer value for money.
Totally happy with Crossroads service.
Service funded so not able to answer value for money.
↩Reply from Vanessa Perkins, Client Partnership and Engagement manager at Crossroads Caring For Life
Thank you for your positive feedback! We're thrilled to hear that you are totally happy with Crossroads' service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from A C (Wife of Client) published on 31 October 2023 Submitted via Postal Card•
Overall Experience
Crossroads provides me with five hours of 'time out' from being the sole carer of my husband each week. The time is little but it is time that I have become so grateful for. Some space to relax and simply think about myself.
Crossroads provides me with five hours of 'time out' from being the sole carer of my husband each week. The time is little but it is time that I have become so grateful for. Some space to relax and simply think about myself.
↩Reply from Vanessa Perkins, Client Partnership and Engagement manager at Crossroads Caring For Life
Thank you for taking the time to feedback and give a review of the support you receive from Crossroads Charity. Even though it is only a few hours in the 24/7 caring role you have, it is heartwarming to hear it gives you some space to relax and be you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Manel T (Wife of Client) published on 30 October 2023 Submitted via Postal Card•
Overall Experience
My husband and I have an excellent service from Crossroads Care. The carer has gone out of his way to help us to carry on our day-to-day life. He is a person I can have a conversation with when I am down due to stress.
My husband and I have an excellent service from Crossroads Care. The carer has gone out of his way to help us to carry on our day-to-day life. He is a person I can have a conversation with when I am down due to stress.
↩Reply from Vanessa Perkins, Client Partnership and Engagement manager at Crossroads Caring For Life
Thank you so much for your kind words! We are delighted to hear that your support worker has been providing excellent support and making a positive impact in your life. Feedback like yours reinforces the importance of the work we do. We truly value your trust in us and appreciate the opportunity to support you and your husband. Thank you for choosing Crossroads Care!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S H (Client / Service User) published on 25 October 2023 Submitted via Postal Card•
Overall Experience
My care is good when our permanent carer attends. I go out and feel safe. But when she is not available I'm sent carers who are unable to meet my disability needs.
My care is good when our permanent carer attends. I go out and feel safe. But when she is not available I'm sent carers who are unable to meet my disability needs.
↩Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life
Thank you for taking the time to share your feedback with us. We appreciate your kind words about your permanent carer and are glad to hear that you feel safe and well-cared for when they are with you. We acknowledge your concerns about substitute carers not meeting disability needs and are...
Thank you for taking the time to share your feedback with us. We appreciate your kind words about your permanent carer and are glad to hear that you feel safe and well-cared for when they are with you. We acknowledge your concerns about substitute carers not meeting disability needs and are actively working to improve caregiver matching and training to ensure consistent high-quality care. We value your input and will continue to strive for excellence in the care we provide. Thank you for entrusting us with your care, and we look forward to better serving you in the future.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R H (Daughter of Client) published on 24 October 2023 Submitted via Postal Card•
Overall Experience
Our carer always arrives on time, with a smile and a cheery greeting for Mum. We trust her completely and are able to go out for a couple of hours with complete peace of mind that Mum is being well cared for.
Our carer always arrives on time, with a smile and a cheery greeting for Mum. We trust her completely and are able to go out for a couple of hours with complete peace of mind that Mum is being well cared for.
↩Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life
Thanks for your feedback on your positive experience of Crossroads Caring For Life support. It is so important your feel peace of mind that your mum is well looked after so you have a break and recharge.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E J (Wife of Client) published on 24 October 2023 Submitted via Postal Card•
Overall Experience
Over eight years we have had consistently excellent care from Crossroads. All our carers have been polite, good at their job, understanding and kind. I have no concerns re safety and honesty. Thank you for a well-run service.
Over eight years we have had consistently excellent care from Crossroads. All our carers have been polite, good at their job, understanding and kind. I have no concerns re safety and honesty. Thank you for a well-run service.
↩Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life
Thank you for your feedback, we are happy to hear that you have consistent care and support from Crossroads Caring For Life over the 8 years. We appreciate your positive comments.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Doreen H (Wife of Client) published on 13 October 2023 Submitted via Postal Card•
Overall Experience
The carer sits with my husband for two hours a week, so I can go to the swimming pool and walk for my bad back.
The carer sits with my husband for two hours a week, so I can go to the swimming pool and walk for my bad back.
↩Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life
Thank you for taking time to send feedback of Crossroads Services. Carers breaks are vital to you being able to look after your own well-being when looking after a loved one. Heartening to hear you get to do something that is just for you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Christine S (Wife of Client) published on 13 October 2023 Submitted via Postal Card•
Overall Experience
An excellent service, which provides real peace of mind. It means that I can go food shopping in peace, knowing that the carer has taken my husband to a garden centre for coffee and cake! My husband has Alzheimer's and knowing that the carer comes every Monday morning is very reassuring.
An excellent service, which provides real peace of mind. It means that I can go food shopping in peace, knowing that the carer has taken my husband to a garden centre for coffee and cake! My husband has Alzheimer's and knowing that the carer comes every Monday morning is very reassuring.
↩Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life
It boosts us here at Crossroads Caring for Life to hear your feedback, that the carers break we provide helps both you and your husband. Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Bruce S (Husband of Client) published on 13 October 2023 Submitted via Postal Card•
Overall Experience
Your carer arrives on time and takes my wife to various venues for two hours per week, leaving me to pursue activities like gardening or house repairs for two hours. Well done, much appreciated.
Your carer arrives on time and takes my wife to various venues for two hours per week, leaving me to pursue activities like gardening or house repairs for two hours. Well done, much appreciated.
↩Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life
Thank you for your positive feedback, we appreciate you have taken the time to review Crossroads Services. We are happy the break gives you some time for you and at the same time improves the quality of life for your wife.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Joyce M (Wife of Client) published on 12 October 2023 Submitted via Postal Card•
Overall Experience
I have nothing but praise and gratitude for one lady at Crossroads, as it gives me a three-hour break from 24/7 care once a week!
I have nothing but praise and gratitude for one lady at Crossroads, as it gives me a three-hour break from 24/7 care once a week!
↩Reply from Vanessa Perkins, Client Partnership and Engagement manager at Crossroads Caring For Life
Thank you for giving feedback. We are encouraged to hear of the praise and gratitude you have for your regular support worker. Our frontline staff are the valued core of our services.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Susan R (Wife of Client) published on 12 October 2023 Submitted via Postal Card•
Overall Experience
Crossroads has supplied me with a wonderful support worker who has been consistent for a number of years, caring for my very disabled husband, and who has made a huge difference.
Crossroads has supplied me with a wonderful support worker who has been consistent for a number of years, caring for my very disabled husband, and who has made a huge difference.
↩Reply from Vanessa Perkins, Client Partnership and Engagement manager at Crossroads Caring For Life
Feedback from our clients is very important to us at Crossroads Caring for Life. It is encouraging to hear the service has been of great support and consistent over the years for you and your husband.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Michael W (Husband of Client) published on 12 October 2023 Submitted via Postal Card•
Overall Experience
Great service, look forward to Wednesday.
Great service, look forward to Wednesday.
↩Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life
Thank you for your positive feedback on the services Crossroads Caring For Life provides. We are heartened to hear you look forward to your visits from your regular support worker and you feel our services are great.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L N (Daughter of Client) published on 12 October 2023 Submitted via Website•
Overall Experience
I have been very pleased with the help Crossroads has provided, enabling myself as a carer to have a regular break away from the house once a week. The sitter is a friendly, kind, caring lady who engages with my elderly father and shows a genuine interest in conversing with him. She is punctual and...
I have been very pleased with the help Crossroads has provided, enabling myself as a carer to have a regular break away from the house once a week. The sitter is a friendly, kind, caring lady who engages with my elderly father and shows a genuine interest in conversing with him. She is punctual and I feel confident, despite my initial reservations, to go out and leave my father in her care for two hours. Crossroads keep me well-informed with regards to occasional changes to visits, e.g. a different person coming, and I am very grateful for their support.
↩Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life
Thank you for taking the time to give your positive feedback on the support from Crossroads Caring For life. It is always heartening to hear how well your regular support worker has built up a connection with your father. The personal qualities the support worker demonstrates give you the...
Thank you for taking the time to give your positive feedback on the support from Crossroads Caring For life. It is always heartening to hear how well your regular support worker has built up a connection with your father. The personal qualities the support worker demonstrates give you the confidence to go out and have some time away from your caring role, knowing your father is enjoying the time he spends with the support worker. It is vital you are well informed of any changes and kept up to date, build on trust you already have for Crossroads CFL.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Gwen R (Client / Service User) published on 12 October 2023 Submitted via Postal Card•
Overall Experience
Crossroads is a very good company, it helps people to have free time when you are a carer and helps the client have some time away from the carer.
Crossroads is a very good company, it helps people to have free time when you are a carer and helps the client have some time away from the carer.
↩Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life
Thank you for your comments on the Crossroads Caring For Life Services. We are happy to hear you are happy with the way the charity works and supports people. We always believe once a relationship is built up between the support worker and cared for person, it adds another dynamic to the unpaid carer and cared for person's relationship, in a positive way.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Richard D (Client / Service User) published on 12 October 2023 Submitted via Postal Card•
Overall Experience
The service is of good help and the person who comes to us is great in every way. She is polite and very aware of her duties, which are carried out to the letter. I think that my only concern is that the company should ask carers to pass comments on the way your staff appraisals are done, because...
The service is of good help and the person who comes to us is great in every way. She is polite and very aware of her duties, which are carried out to the letter. I think that my only concern is that the company should ask carers to pass comments on the way your staff appraisals are done, because they are good staff.
↩Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life
Thank you for your positive feedback. We are happy to hear how much you value your support worker and she is diligent and kind. I appreciate your suggestion about getting feedback from the unpaid carer about the Crossroads Caring For Life staff. We always feedback to them any comments, compliments...
Thank you for your positive feedback. We are happy to hear how much you value your support worker and she is diligent and kind. I appreciate your suggestion about getting feedback from the unpaid carer about the Crossroads Caring For Life staff. We always feedback to them any comments, compliments they may receive at a client review or from a telephone conversation to the coordinators. It is important they know how much they have a positive impact on the lives of the people they support. We will ensure your comments are passed on to your regular worker.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Marilyn H (Wife of Client) published on 12 October 2023 Submitted via Postal Card•
Overall Experience
Crossroads have been caring for my husband for five years. I have always found the service excellent. It allows me a few hours every week to 'be myself'; having a coffee with a friend, shopping, being with family, knowing that my husband is being looked after with kindness, consideration and...
Crossroads have been caring for my husband for five years. I have always found the service excellent. It allows me a few hours every week to 'be myself'; having a coffee with a friend, shopping, being with family, knowing that my husband is being looked after with kindness, consideration and professionalism.
↩Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life
Thank you for sharing your positive feedback on Crossroads Caring For Life Support. We are happy to hear that you feel confident in the support and have time for yourself without worry of your husband's wellbeing. We know how vital breaks are for the family that support someone living with long-term conditions.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Graham K (Husband of Client) published on 12 October 2023 Submitted via Postal Card•
Overall Experience
Crossroads provide me with three hours respite on Mondays (11:30 to 2:30) and Wednesday (12:00 to 3:00). Both carers have formed a close bond with my wife and are wonderfully caring and empathetic. My occasional dealings with the management have been more than satisfactory.
Crossroads provide me with three hours respite on Mondays (11:30 to 2:30) and Wednesday (12:00 to 3:00). Both carers have formed a close bond with my wife and are wonderfully caring and empathetic. My occasional dealings with the management have been more than satisfactory.
↩Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life
Thank you for the feedback you have given. We are happy to hear the support from Crossroads Caring For Life is is beneficial to you and your wife. It is lovey to read your regular support workers have built up a rapport with your wife which is so important for her and yourself. Thank you for your comments about the interactions with our management team was a positive experience
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Brian P (Husband of Client) published on 12 October 2023 Submitted via Postal Card•
Overall Experience
Although my wife has only just started receiving carers, I am very impressed with the assistance we get. The staff are very friendly and compassionate towards her.
Although my wife has only just started receiving carers, I am very impressed with the assistance we get. The staff are very friendly and compassionate towards her.
↩Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life
Thank you for taking the time to give Crossroads Caring For Life feedback. We appreciate your kind words and are happy to hear although a new service the support you are receiving from our workers is having a positive impact for you both.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Clare W (Client / Service User) published on 6 October 2023 Submitted via Website•
Overall Experience
I am provided with support to go shopping, companionship, and someone to talk to. Crossroads helps me to make my own choices, e.g. whether I or not I decide to attend my day centre. My carers are friends to me. An ex-carer takes me to visit my 97-year-old mother by car, who lives in Stevenage.
I am provided with support to go shopping, companionship, and someone to talk to. Crossroads helps me to make my own choices, e.g. whether I or not I decide to attend my day centre. My carers are friends to me. An ex-carer takes me to visit my 97-year-old mother by car, who lives in Stevenage.
↩Reply from Aimee Martindale, HR Manager at Crossroads Caring For Life
Thank you so much for taking the time to share your wonderful experience with Crossroads Caring for Life. We greatly appreciate your heartfelt feedback and the opportunity to support you in your daily life.
Your kind words about our carers being your friends and the ability to make your own...
Thank you so much for taking the time to share your wonderful experience with Crossroads Caring for Life. We greatly appreciate your heartfelt feedback and the opportunity to support you in your daily life. Your kind words about our carers being your friends and the ability to make your own choices mean the world to us. We cherish the relationships we build with our clients and strive to enable their independence and preferences.
Thank you once again for choosing Crossroads Caring for Life. We're grateful for the trust you've placed in us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L P (Client / Service User) published on 5 October 2023 Submitted via Website•
Overall Experience
Overall, care is very good. The carers are aware of my needs, but one of my carers can sometimes be quite grumpy. They look after me both at home and will take me shopping or to appointments if needed.
Overall, care is very good. The carers are aware of my needs, but one of my carers can sometimes be quite grumpy. They look after me both at home and will take me shopping or to appointments if needed.
↩Reply from Aimee Martindale, HR Manager at Crossroads Caring For Life
Thank you for taking the time to share your feedback and your positive experience with our care services. We truly appreciate your valuable insights and your kind words regarding the overall care provided. We are pleased to hear that our team of carers has been attentive to your needs and has been...
Thank you for taking the time to share your feedback and your positive experience with our care services. We truly appreciate your valuable insights and your kind words regarding the overall care provided. We are pleased to hear that our team of carers has been attentive to your needs and has been able to assist you both at home and during your outings to shopping or appointments. Your comfort and well-being are our top priorities, and we are glad to be of service to you. We acknowledge your feedback regarding one of our carers occasionally displaying grumpiness. Our team is committed to ensuring a high standard of care and a positive experience for every client. We will address this concern and work diligently to ensure that all interactions are professional and respectful at all times. Thank you once again for choosing Crossroads Caring For Life. We appreciate your trust and the opportunity to care for you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 July 2019
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Crossroads Caring For Life.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Crossroads Caring For Life.
Accreditations
There are no accreditations posted yet for Crossroads Caring For Life.
Meet the Team (3)
Jo Job Title Registered ManagerJoined 2015
Hi, I'm Jo. I joined Crossroads in 2015 and have worked in several key roles, including Support Worker, Area Manager and Registered Manager. I am...
Hi, I'm Jo. I joined Crossroads in 2015 and have worked in several key roles, including Support Worker, Area Manager and Registered Manager. I am qualified at Level 7 in Care Management, strengthening my leadership and sector expertise. In my current position, I oversee quality and compliance across the organisation, ensuring we meet and maintain all CQC regulatory requirements. I also deliver training and am proud to be recognised as an accredited in-house training provider through our local Provider Association.
My journey into the sector began as an unpaid carer, giving me first-hand understanding of the challenges faced by the people we support and their families. This perspective continues to shape my approach and commitment to high-quality care.
As part of the Executive Team, I am involved in strategic planning and decision-making, working closely with our Board of Trustees to support the growth, direction and sustainability of the organisation.
Aimee Job Title HR ManagerJoined 2015
Hello, it's Aimee. I am the HR & Recruitment Manager at Crossroads Caring for Life and am CIPD qualified, with over four years’ experience in HR. I...
Hello, it's Aimee. I am the HR & Recruitment Manager at Crossroads Caring for Life and am CIPD qualified, with over four years’ experience in HR. I have worked at Crossroads since 2015, progressing through roles including Support Worker, Coordinator and Area Manager, which gives me a strong understanding of both frontline care and people management. I now work alongside Jo and Alison in the Executive Team, overseeing all areas of the charity to continue delivering exceptional care throughout Hertfordshire. I genuinely love my role, the team I work with and the difference our charity makes, and I am incredibly proud that Crossroads was recognised as a World Class Place to Work in the 2025 Best Companies results. We believe that everybody deserves access to the best care possible, and our team strives for excellence every day.
Alison Job Title Financial ControllerJoined 2016
I have worked at Crossroads for almost 10 years and have transitioned from Finance Manager to Financial Controller, and became the Company Secretary...
I have worked at Crossroads for almost 10 years and have transitioned from Finance Manager to Financial Controller, and became the Company Secretary in 2023 as well. I have both AAT and CIMA qualifications with over thirty years’ experience in finance roles, working in both commercial and not-for-profit organisations. I am very passionate about the organisation and am proud to see Crossroads listed for the fifth consecutive year in Best Companies with results for 2025 as a World Class Place to work. Working closely with Jo and Aimee as part of the Executive Team, I help to oversee the charity's operations and am passionate about the vital services we provide to the local community.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Crossroads Caring For Life to verify any information. View our terms and conditions. Crossroads Caring For Life has an Enhanced Service -what an Enhanced Service includes.
