Crossroads Caring For Life

Suite 20, Intech House, Wilbury Way, Hitchin SG4 0TW
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10 34 Reviews
  • Crossroads Caring For Life, Hitchin
*Regular Short Respite Carers Breaks*

Are you supporting someone with care needs — a family member, neighbour, or friend? The team of trained professionals provides unpaid carers with time for the things they want to do. A team member will support the person with care needs either in or out of the home. Short respite carers breaks are a minimum of 2 hours per visit. A free consultation is offered to design the support around your individual needs.

*Homecare Service*

The length of time for these services will vary and will be discussed during a free consultation. From this, the team will create an individual support plan that may include the following:

- Meal preparation and assistance with feeding if required
- Bathing, dressing, and undressing
- Continence management
- Assistance with medication
- Assistance with mobility and transfers
- Shopping
- Light domestic duties, including laundry
- Support for activities outside the home, such as hobbies and socialising
- Support for attending appointments, such as hospital, dentist, or hairdresser visits
- Overnight care

*Crossroads Community Hub at Roebuck, Stevenage*

The Hub provides services 4 days a week, Tuesday to Friday.
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Care Provided by Crossroads Caring For Life

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25.92

We offer a 2-hour minimum call for regular carers' short breaks. The frequency and length of these calls will vary depending on individual needs.


We also offer Homecare visits to support people throughout the day with a minimum of 30 min calls


For specialised care services, extended overnights, accompaniment on holidays, or discounts for large care packages, please get in touch to discuss your budget requirements.

These prices are only a guideline, please contact Crossroads Caring For Life to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Crossroads Caring for Life

Person in Charge

  • Josephine Paice (Registered Care Manager)

Crossroads Caring For Life Reviews (34)

10

Crossroads Caring For Life has a Review Score of 10 (9.972) out of 10, based on 12 reviews in the last 2 years.
Over all time Crossroads Caring For Life has 34 reviews.

Overall Experience
  • 31
  • 3
  • 0
  • 0
  • 0
Date Published
  • 34
  • 2
  • 5
  • 11
  • 23
Reviewer Connection to Crossroads Caring For Life
  • 13
  • 8
  • 6
  • 4
  • 2
  • 1
Total of 34, showing 21-34
Review from Bruce S (Husband of Client) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your carer arrives on time and takes my wife to various venues for two hours per week, leaving me to pursue activities like gardening or house repairs for two hours. Well done, much appreciated.
Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life
Thank you for your positive feedback, we appreciate you have taken the time to review Crossroads Services. We are happy the break gives you some time for you and at the same time improves the quality…read more
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Review from Joyce M (Wife of Client) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise and gratitude for one lady at Crossroads, as it gives me a three-hour break from 24/7 care once a week!
Reply from Vanessa Perkins, Client Partnership and Engagement manager at Crossroads Caring For Life
Thank you for giving feedback. We are encouraged to hear of the praise and gratitude you have for your regular support worker. Our frontline staff are the valued core of our services.
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Review from Susan R (Wife of Client) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Crossroads has supplied me with a wonderful support worker who has been consistent for a number of years, caring for my very disabled husband, and who has made a huge difference.
Reply from Vanessa Perkins, Client Partnership and Engagement manager at Crossroads Caring For Life
Feedback from our clients is very important to us at Crossroads Caring for Life. It is encouraging to hear the service has been of great support and consistent over the years for you and your husband.
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Review from Michael W (Husband of Client) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great service, look forward to Wednesday.
Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life
Thank you for your positive feedback on the services Crossroads Caring For Life provides. We are heartened to hear you look forward to your visits from your regular support worker and you feel our…read more
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Review from L N (Daughter of Client) published on 12 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the help Crossroads has provided, enabling myself as a carer to have a regular break away from the house once a week. The sitter is a friendly, kind, caring lady who engages with my elderly father and shows a genuine interest in conversing with him. She is punctual and
I feel confident, despite my initial reservations, to go out and leave my father in her care for two hours. Crossroads keep me well-informed with regards to occasional changes to visits, e.g. a different person coming, and I am very grateful for their support.
Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life
Thank you for taking the time to give your positive feedback on the support from Crossroads Caring For life. It is always heartening to hear how well your regular support worker has built up a…read more
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Review from Gwen R (Client) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Crossroads is a very good company, it helps people to have free time when you are a carer and helps the client have some time away from the carer.
Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life
Thank you for your comments on the Crossroads Caring For Life Services. We are happy to hear you are happy with the way the charity works and supports people. We always believe once a relationship is…read more
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Review from Richard D (Client) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service is of good help and the person who comes to us is great in every way. She is polite and very aware of her duties, which are carried out to the letter. I think that my only concern is that the company should ask carers to pass comments on the way your staff appraisals are done, because they
are good staff.
Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life
Thank you for your positive feedback. We are happy to hear how much you value your support worker and she is diligent and kind. I appreciate your suggestion about getting feedback from the unpaid…read more
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Review from Marilyn H (Wife of Client) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Crossroads have been caring for my husband for five years. I have always found the service excellent. It allows me a few hours every week to 'be myself'; having a coffee with a friend, shopping, being with family, knowing that my husband is being looked after with kindness, consideration and professionalism.
Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life
Thank you for sharing your positive feedback on Crossroads Caring For Life Support. We are happy to hear that you feel confident in the support and have time for yourself without worry of your…read more
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Review from Graham K (Husband of Client) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Crossroads provide me with three hours respite on Mondays (11:30 to 2:30) and Wednesday (12:00 to 3:00). Both carers have formed a close bond with my wife and are wonderfully caring and empathetic. My occasional dealings with the management have been more than satisfactory.
Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life
Thank you for the feedback you have given. We are happy to hear the support from Crossroads Caring For Life is is beneficial to you and your wife. It is lovey to read your regular support workers have…read more
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Review from Brian P (Husband of Client) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my wife has only just started receiving carers, I am very impressed with the assistance we get. The staff are very friendly and compassionate towards her.
Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life
Thank you for taking the time to give Crossroads Caring For Life feedback. We appreciate your kind words and are happy to hear although a new service the support you are receiving from our workers is…read more
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Review from Clare W (Client) published on 6 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am provided with support to go shopping, companionship, and someone to talk to. Crossroads helps me to make my own choices, e.g. whether I or not I decide to attend my day centre. My carers are friends to me. An ex-carer takes me to visit my 97-year-old mother by car, who lives in Stevenage.
Reply from Aimee Martindale, HR Manager at Crossroads Caring For Life
Thank you so much for taking the time to share your wonderful experience with Crossroads Caring for Life. We greatly appreciate your heartfelt feedback and the opportunity to support you in your daily…read more
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Review from L P (Client) published on 5 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, care is very good. The carers are aware of my needs, but one of my carers can sometimes be quite grumpy. They look after me both at home and will take me shopping or to appointments if needed.
Reply from Aimee Martindale, HR Manager at Crossroads Caring For Life
Thank you for taking the time to share your feedback and your positive experience with our care services. We truly appreciate your valuable insights and your kind words regarding the overall care…read more
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Review from Angela K (Wife of Client) published on 5 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Initially I was rather sceptical about having a complete stranger come into my home to sit with my husband who was virtually immobile. However, after the first couple of visits I began to feel really quite comfortable with the situation. My husband had Alzheimer’s so was not able to remember who had
come or why or when they came, but he was quite happy to have someone new to talk to, who took an interest in his well being and in what he had to say. So it was a very good working relationship.
Reply from Aimee Martindale, HR Manager at Crossroads Caring For Life
Thank you so much for sharing your positive experience with Crossroads Caring For Life. We are delighted to read about your satisfaction with our service. At Crossroads Caring For Life, we are…read more
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Review from Norman P (Husband of Client) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Crossroads Caring For Life look after my wife eighteen hours every week. The care is second to none. They always keep me informed if a change is needed. They also have been able to help us if I have needed additional help.
Without their help, I could not have continued looking after my wife. The ladies
who look after her ensure they do all they can to have the best quality of life she can. They always leave her smiling and that is a god send.
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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Crossroads Caring For Life is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.972 for Crossroads Caring For Life is calculated as follows: ( (70 Excellents x 5) + (2 Goods x 4) ) ÷ 72 Ratings = 4.972
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Crossroads Caring For Life is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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