Crossroads Caring for LIfe offers Tailored Homecare, Carers' Breaks and a Day Centre in Hertfordshire.
Looking after someone can be overwhelming, but Crossroads is here to help. Crossroads Caring for Life is an independent, not-for-profit charity with over 50 years’ experience supporting unpaid carers and their families. Support is available for older adults, adults with physical disabilities or learning disabilities and those living with dementia or long-term health conditions. All care...
Care Provided by Crossroads Caring For Life
Types of Home Care
- Visiting Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £35.80 - £47.40
- 30 Minute Visiting Care Fees: £24.50 - £30
These prices reflect our private Homecare service with 30-minute minimum visits and are accurate as of April 2026. We also offer a Carers Breaks service with 2-hour minimum visits and slightly different pricing. The full price list can be found on our website.
The frequency and length of visits will vary depending on individual needs.
For specialised care services, extended overnights, accompaniment on holidays or discounts for large care packages, please get in touch to discuss your budget requirements.
Contact Crossroads Caring For Life to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Owner
- Crossroads Caring for Life
- Voluntary / Not for Profit Owned
Person in charge
- Josephine Paice (Registered Manager)
Crossroads Caring For Life Reviews (39)
Crossroads Caring For Life has a Review Score of 9.7 (9.744) out of 10, based on 11 reviews in the last 2 years.
Over all time Crossroads Caring For Life has 39 reviews.
My care is good when our permanent carer attends. I go out and feel safe. But when she is not available I'm sent carers who are unable to meet my disability needs.
Thank you for taking the time to share your feedback with us. We appreciate your kind words about your permanent carer and are glad to hear that you feel safe and well-cared for when they are with you. We acknowledge your concerns about substitute carers not meeting disability needs and are...
Our carer always arrives on time, with a smile and a cheery greeting for Mum. We trust her completely and are able to go out for a couple of hours with complete peace of mind that Mum is being well cared for.
Thanks for your feedback on your positive experience of Crossroads Caring For Life support. It is so important your feel peace of mind that your mum is well looked after so you have a break and recharge.
Over eight years we have had consistently excellent care from Crossroads. All our carers have been polite, good at their job, understanding and kind. I have no concerns re safety and honesty. Thank you for a well-run service.
Thank you for your feedback, we are happy to hear that you have consistent care and support from Crossroads Caring For Life over the 8 years. We appreciate your positive comments.
The carer sits with my husband for two hours a week, so I can go to the swimming pool and walk for my bad back.
Thank you for taking time to send feedback of Crossroads Services. Carers breaks are vital to you being able to look after your own well-being when looking after a loved one. Heartening to hear you get to do something that is just for you.
An excellent service, which provides real peace of mind. It means that I can go food shopping in peace, knowing that the carer has taken my husband to a garden centre for coffee and cake! My husband has Alzheimer's and knowing that the carer comes every Monday morning is very reassuring.
It boosts us here at Crossroads Caring for Life to hear your feedback, that the carers break we provide helps both you and your husband. Thank you.
Your carer arrives on time and takes my wife to various venues for two hours per week, leaving me to pursue activities like gardening or house repairs for two hours. Well done, much appreciated.
Thank you for your positive feedback, we appreciate you have taken the time to review Crossroads Services. We are happy the break gives you some time for you and at the same time improves the quality of life for your wife.
I have nothing but praise and gratitude for one lady at Crossroads, as it gives me a three-hour break from 24/7 care once a week!
Thank you for giving feedback. We are encouraged to hear of the praise and gratitude you have for your regular support worker. Our frontline staff are the valued core of our services.
Crossroads has supplied me with a wonderful support worker who has been consistent for a number of years, caring for my very disabled husband, and who has made a huge difference.
Feedback from our clients is very important to us at Crossroads Caring for Life. It is encouraging to hear the service has been of great support and consistent over the years for you and your husband.
Great service, look forward to Wednesday.
Thank you for your positive feedback on the services Crossroads Caring For Life provides. We are heartened to hear you look forward to your visits from your regular support worker and you feel our services are great.
I have been very pleased with the help Crossroads has provided, enabling myself as a carer to have a regular break away from the house once a week. The sitter is a friendly, kind, caring lady who engages with my elderly father and shows a genuine interest in conversing with him. She is punctual and I feel confident, despite my initial reservations, to go out and leave my father in her care for two hours. Crossroads keep me well-informed with regards to occasional changes to visits, e.g. a different person coming, and I am very grateful for their support.
Thank you for taking the time to give your positive feedback on the support from Crossroads Caring For life. It is always heartening to hear how well your regular support worker has built up a connection with your father. The personal qualities the support worker demonstrates give you the...
Crossroads is a very good company, it helps people to have free time when you are a carer and helps the client have some time away from the carer.
Thank you for your comments on the Crossroads Caring For Life Services. We are happy to hear you are happy with the way the charity works and supports people. We always believe once a relationship is built up between the support worker and cared for person, it adds another dynamic to the unpaid carer and cared for person's relationship, in a positive way.
The service is of good help and the person who comes to us is great in every way. She is polite and very aware of her duties, which are carried out to the letter. I think that my only concern is that the company should ask carers to pass comments on the way your staff appraisals are done, because they are good staff.
Thank you for your positive feedback. We are happy to hear how much you value your support worker and she is diligent and kind. I appreciate your suggestion about getting feedback from the unpaid carer about the Crossroads Caring For Life staff. We always feedback to them any comments, compliments...
Crossroads have been caring for my husband for five years. I have always found the service excellent. It allows me a few hours every week to 'be myself'; having a coffee with a friend, shopping, being with family, knowing that my husband is being looked after with kindness, consideration and professionalism.
Thank you for sharing your positive feedback on Crossroads Caring For Life Support. We are happy to hear that you feel confident in the support and have time for yourself without worry of your husband's wellbeing. We know how vital breaks are for the family that support someone living with long-term conditions.
Crossroads provide me with three hours respite on Mondays (11:30 to 2:30) and Wednesday (12:00 to 3:00). Both carers have formed a close bond with my wife and are wonderfully caring and empathetic. My occasional dealings with the management have been more than satisfactory.
Thank you for the feedback you have given. We are happy to hear the support from Crossroads Caring For Life is is beneficial to you and your wife. It is lovey to read your regular support workers have built up a rapport with your wife which is so important for her and yourself. Thank you for your comments about the interactions with our management team was a positive experience
Although my wife has only just started receiving carers, I am very impressed with the assistance we get. The staff are very friendly and compassionate towards her.
Thank you for taking the time to give Crossroads Caring For Life feedback. We appreciate your kind words and are happy to hear although a new service the support you are receiving from our workers is having a positive impact for you both.
I am provided with support to go shopping, companionship, and someone to talk to. Crossroads helps me to make my own choices, e.g. whether I or not I decide to attend my day centre. My carers are friends to me. An ex-carer takes me to visit my 97-year-old mother by car, who lives in Stevenage.
Your kind words about our carers being your friends and the ability to make your own...
Overall, care is very good. The carers are aware of my needs, but one of my carers can sometimes be quite grumpy. They look after me both at home and will take me shopping or to appointments if needed.
Thank you for taking the time to share your feedback and your positive experience with our care services. We truly appreciate your valuable insights and your kind words regarding the overall care provided. We are pleased to hear that our team of carers has been attentive to your needs and has been...
Initially I was rather sceptical about having a complete stranger come into my home to sit with my husband who was virtually immobile. However, after the first couple of visits I began to feel really quite comfortable with the situation. My husband had Alzheimer’s so was not able to remember who had come or why or when they came, but he was quite happy to have someone new to talk to, who took an interest in his well being and in what he had to say. So it was a very good working relationship.
Thank you so much for sharing your positive experience with Crossroads Caring For Life. We are delighted to read about your satisfaction with our service. At Crossroads Caring For Life, we are dedicated to delivering exceptional care and support to both our clients and their carers. It is...
Without their help, I could not have continued looking after my wife. The ladies who look after her ensure they do all they can to have the best quality of life she can. They always leave her smiling and that is a god send.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 July 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Crossroads Caring For Life.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Crossroads Caring For Life.
Meet the Team (3)
Hi, I'm Jo. I joined Crossroads in 2015 and have worked in several key roles, including Support Worker, Area Manager and Registered Manager. I am qualified at Level 7 in Care Management, strengthening my leadership and sector expertise. In my current position, I oversee quality and compliance across the organisation, ensuring we meet and maintain all CQC regulatory requirements. I also deliver training and am proud to be recognised as an accredited in-house training provider through our local Provider Association.
My journey into the sector began as an unpaid carer, giving me first-hand understanding of the challenges faced by the people we support and their families. This perspective continues to shape my approach and commitment to high-quality care.
As part of the Executive Team, I am involved in strategic planning and decision-making, working closely with our Board of Trustees to support the growth, direction and sustainability of the organisation.
Hello, it's Aimee. I am the HR & Recruitment Manager at Crossroads Caring for Life and am CIPD qualified, with over four years’ experience in HR. I have worked at Crossroads since 2015, progressing through roles including Support Worker, Coordinator and Area Manager, which gives me a strong understanding of both frontline care and people management. I now work alongside Jo and Alison in the Executive Team, overseeing all areas of the charity to continue delivering exceptional care throughout Hertfordshire. I genuinely love my role, the team I work with and the difference our charity makes, and I am incredibly proud that Crossroads was recognised as a World Class Place to Work in the 2025 Best Companies results. We believe that everybody deserves access to the best care possible, and our team strives for excellence every day.
I have worked at Crossroads for almost 10 years and have transitioned from Finance Manager to Financial Controller, and became the Company Secretary in 2023 as well. I have both AAT and CIMA qualifications with over thirty years’ experience in finance roles, working in both commercial and not-for-profit organisations. I am very passionate about the organisation and am proud to see Crossroads listed for the fifth consecutive year in Best Companies with results for 2025 as a World Class Place to work. Working closely with Jo and Aimee as part of the Executive Team, I help to oversee the charity's operations and am passionate about the vital services we provide to the local community.
Frequently Asked Questions about Crossroads Caring For Life
How many Carers does Crossroads Caring For Life employ?
Crossroads Caring For Life employs 158 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Crossroads Caring For Life to verify any information. View our terms and conditions. Crossroads Caring For Life has an Enhanced Service - more info.