Nurseplus Care at home Hastings

6th Floor, Cavendish House, Breeds Place, Hastings TN34 3AA
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9.6 16 Reviews
  • Nurseplus Care at home Hastings, Hastings
Whether you or a loved one requires daily, weekly, or live-in care, Nurseplus Care at home Hastings can help build a tailored plan to suit your every need.

Finding the right type of care begins with identifying your needs and what’s most important to you. The team will work with you and your loved ones to get it just right.

The team build tailored care plans that can include support for elderly assistance, learning disability support, dementia care, companionship, mental health support, care for younger people, brain and spinal injury support and complex care.

Nurseplus Care at home Hastings provide homecare in Hastings, Battle, St Leonards on Sea, Rye, Bexhill and the surrounding areas.

Call the friendly office staff today and see how Nurseplus can help.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.45
  • Weekly Live-in Care Fees: from £1495

These prices are only a guideline, please contact Nurseplus Care at home Hastings to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Kayleigh Davis (Registered Manager)

Nurseplus Care at home Hastings Reviews (16)

9.6

Nurseplus Care at home Hastings has a Review Score of 9.6 (9.600) out of 10, based on 8 reviews in the last 2 years.
Over all time Nurseplus Care at home Hastings has 16 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Nurseplus Care at home Hastings
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Total of 16, showing 1-16
Review from A L (Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nurse plus are professional, trustworthy, confidential, caring, supportive and understanding. I don't know what I would do without them! Remarkable service tailored to the clients needs. I would recommend this service to my closet relatives.
Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Hastings

Thank you so much for your incredibly kind words. We're thrilled to hear that you find our service professional, trustworthy, caring, and supportive. Knowing that we've made such a positive difference in your life truly means a lot to us.It's wonderful to hear that you feel our service is tailored to your needs-providing personalised care is at the heart of everything we do. Your recommendation to your closest relatives is the highest compliment we could receive.

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Review from N C (Mother of Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall a good experience, my son likes the carers and enjoys their support. We feel nurseplus do their best to accommodate the hours and staff we request.
I feel it took us a while to get to used to agency and the office we're always happy to tweak calls and use regular carers upon our request.
Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Hastings

Thank you so much for sharing your experience with us. We're delighted to hear that your son enjoys the support from our carers and that you feel we do our best to accommodate your preferred hours and staff.We understand that it can take time to get used to an agency, and we're so pleased that our team has been able to adjust calls and provide regular carers to suit your needs. Flexibility and personalised care are incredibly important to us, and it's great to know that you've experienced that.

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Review from D B (Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
All friendly, caring staff. They always looks after your needs and specifics. Calls are covered by various carers. All with different personalities.
Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Hastings

Thank you so much for sharing your thoughts about our care service. We're delighted to hear that you find our staff friendly, caring, and attentive to your specific needs.

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Review from L W (Mother of Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely brilliant home care P.A service for my son, nurse plus are a reliable, friendly, trustworthy team who are always available to speak to, I appreciate the support and the fact that communication is so easy, their reviews on checking in with myself that my son is happy with every aspect of their
services is 5* couldn't be happier, complete peace of mind for me knowing my son is well looked after and happy, enabling me to do other things for myself. I would highly recommend.
Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Hastings

Thank you so much for your wonderful feedback. We're absolutely delighted to hear that you feel our home care P.A service has been reliable, friendly, and trustworthy for your son. Knowing that you have complete peace of mind and that your son is happy with the support he receives truly means the world to us.

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Review from Giles B (Son of Client) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nurseplus Care have been absolutely exceptional in looking after my mum. You all looked after her so beautifully, taking great care to always treat her with great dignity and respect, and treating her as a human that needs love. You were all brilliant at chatting away with her and making each other
laugh. You never felt rushed and always took the time to give her everything she needed. You all brightened Mum's days with smiles and warm, caring words.
Two staff members in particular really went above and beyond to make sure that my sister and I always knew how Mum was doing and arranging care for her. You gave real personal care. We are incredibly grateful for your compassion and professionalism.
We cannot thank you enough.
Reply from Laura Bowery, Marketing Executive at Nurseplus Care at home Hastings

Thank you so much for your heartfelt appreciation. It means a lot to us to hear that we made a positive difference in your mum's and your family's lives. Nurseplus Care at home is dedicated to providing compassionate and professional care, so it brings us joy to know we upheld these values while caring for your mum. Everyone deserves to be treated with dignity, and love, so we are pleased this was evident in all our interactions. Thank you for recognising our staff members who ensured your family was kept informed during your mum's care, we believe open communication should be at the core of all we do, and we're thrilled that their efforts made a difference for you and your family. Thank you for choosing us to deliver your mum's care, and for taking the time to share your experiences with us.

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Review from David S (Son of Client) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following discharge from hospital, my elderly mother was extremely weak, partially incontinent and unable to wash herself. Feeling unable to cope and realising her vulnerability to pressure sores, in desperation I contacted Nurseplus. That very same day a coordinator visited, assessed Mother's needs
and even inspected her for pressure sores there and then. Early next morning, the first carer arrived. The carers have all been excellent, without exception. Their attitude is extremely kind and Mother confirms that she receives a thorough, full body wash. Chatting with the carers and overhearing their interactions with Mother, they genuinely love caring for elderly people and take a real interest in the client. Finally, the office staff have been so flexible, understanding and accommodating when I have needed to suddenly suspend/restart visits due to further emergency hospital readmissions/discharges. Even on a Sunday evening, the phone was cheerfully answered by a human (not voicemail).
Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Hastings

Thank you for sharing your experience with Nurseplus Care at home during the recent challenging time for you and your mother. We're glad to hear that our services were able to provide the assistance you needed swiftly and effectively and it is lovely to hear our team was able to conduct a thorough assessment of your mother's needs promptly to ensure she received the necessary care without delay. We take great pride in our work and are thrilled to learn that you have found our care staff professional in their approach fills us with pride. Thank you for sharing your experience with our office staff and their seamless support during out-of-hours, we are pleased to know they were there when you needed them. Thank you again for entrusting Nurseplus Care at home with your mother's care. It has been an honour to support you and your family and we remain dedicated to providing the highest standard of care possible.

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Review from H B (Daughter of Client) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received care three times a day for three months from Nurseplus. It was an excellent, reliable service. All of the carers who came genuinely cared for my mum. They were always kind and courteous and they did their best to keep her comfortable and as happy as she could be. They were all professional
but also very friendly and I liked the fact that we got to know the core group of carers who came on a regular basis and they got to know Mum and understand her likes and dislikes. That continuity made a big difference. Mum couldn't have been taken better care of in her final days. It was a big weight off my mind and a huge support to me.
Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Hastings

Thank you for sharing your experience with Nurseplus Care at home. Your kind words mean a lot to us, and we appreciate being a part of your mother's care journey. We are delighted to hear that your mother received excellent care during your time with us and that our dedicated carers showed pride in working with you and your family members. Your recognition of their care, kindness, and professionalism is deeply appreciated. It is always our aim to build strong relationships with those we care for and those closest to them, and we are glad that the continuity of care brought comfort to your mother and yourself. Thank you for trusting us with your mother's care.

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Review from J L (Mother of Client) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had a really positive experience of Nurseplus Care at home. We currently have the two carers coming in to support our child with complex support needs and behaviours that challenge. The provision has been professional and seamless, from initial consultation through to developing the care plan
and the support and daily updates provided. The carers are a great match for our child and so helpful, using their initiative, keeping the environment clean and tidy and being responsive and proactive during the day. We have felt very confident with the care that has been put in place.
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Review from Gwendoline O (Client) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my carers.
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Review from Yasmin B (Client) published on 1 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Nurseplus enough for all they have done for me. All my carers are kind, courteous and always there for me! Nothing is too much of a problem. I feel at ease in their company and many of the carers are like friends!
Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Hastings

Thank you for your kind review, we are so glad to have helped you in this way. We know that the carers and branch staff enjoy your company too!

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Review from K S (Mother of Client) published on 25 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Nurseplus have been very accommodating in helping to fulfill our package of care. The staff have been friendly and helpful. They have listened and followed instructions regarding my daughter's care. We now have regular and familiar staff, who have built a relationship up with my daughter, which is very
important to us due to her complex health needs.
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Review from A M (Son of Client) published on 25 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nurseplus has provided a reliable and good service for my mum. She likes all the carers she’s had and they have all been professional, friendly and attentive to Mum. The office has been quick to implement anything we have needed to be added to the routine.
Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Hastings

Thank you for taking the time to leave a review. We're really pleased that your mum has had a good experience with our carers and Hastings branch team. Please do not hesitate to contact the team if there is anything else that we can help you and your mum with.

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Review from Kiah S (Client) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I love having the carers really helping me with building up muscle strength and being able to go out places, playing with the animals, shopping and charity shops, meetings, tasters days, crafts and pottery making.
Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Hastings

Thank you for taking the time to leave us a review. We are so pleased that your carers are helping you in such a positive way and taking you to all these great places, We'd love to see the lovely crafts and pottery you make!

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Review from Mary R (Client) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I really did not want to have carers. My sons were worried about me because there was no reason for my fall. I was very pleased with the people who have helped me. They have been most helpful and pleasant. There are some minor things I can not get to do for myself and they make me more comfortable.
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Review from Brenda B (Daughter of Client) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the carers very efficient, caring and friendly. Mum likes them all. Sometimes mum can't get up as can be very unsteady on her feet and carers can't do their job, but this is understandable and not a problem. When mum is ok she is washed, dressed and put at ease. We have lots of smiles
but she can be lightly aggressive at times but this is coped with, with tact and kindness. Would like a regular time slot but realise this may be difficult.
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Review from Sue P (Sister-in-law of Client) published on 1 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Nurseplus provided 24/7 live-in care for my sister-in-law. We had four very different carers during the term, and then night carers and relief day carers became involved as more and more care was needed during the terminal illness time zone. I can honestly say each and every carer gave 100% personal
care to my sister-in-law. Their service was friendly, some with humour and all with sensitivity. I wouldn't hesitate to use their services again.
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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Nurseplus Care at home Hastings is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.800 for Nurseplus Care at home Hastings is calculated as follows: ( (36 Excellents x 5) + (9 Goods x 4) ) ÷ 45 Ratings = 4.8
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nurseplus Care at home Hastings is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

Kayleigh

Kayleigh Davis

Job Title: Branch Manager Joined: 2016

I have worked for Nurseplus for over 6 years and in this time have worked my way up from a Carer to Branch Manager. I have actively named ‘The Machine’ for my work ethic. I am hard working, kind, caring and passionate about my role within Nurseplus.


I have achieved the following qualifications:
Level 3 Customer Services
Level 3 Health and Social Care
Level 5 in Leadership and Management
And I am currently working towards level 5 in Operational & Departmental manager

Kelly

Kelly Barwick

Job Title: Deputy Branch Manager Joined: 2015

I have 30 years of experience in all aspects of care and really love being involved with the children’s packages we take on here at Nurseplus. I have completed my Level 5 in Health and Social Care and Children’s and Young People's Services.

Tracie

Tracie Ratcliffe

Job Title: Senior Homecare Coordinator Joined: 2016

I have been with Nurseplus for nearly 8 years starting as a care and working my way through all of the roles completing my BTEC Health and Social Care – MAPPA and PBS training – fully funded by Nurseplus. I enjoy the varied day-to-day running of home care, meeting people, and experiencing the challenges faced by both clients and carers.

Frequently Asked Questions about Nurseplus Care at home Hastings

What Type of Services does Nurseplus Care at home Hastings offer?

Nurseplus Care at home Hastings offers Home Care & Nursing Care.

How many Carers does Nurseplus Care at home Hastings employ?

Nurseplus Care at home Hastings employs 31 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nurseplus Care at home Hastings to verify any information. View our terms and conditions. Nurseplus Care at home Hastings has an Enhanced Service - more info.