Nurseplus Care at home Swindon

Suite 5&6 Pure Offices, Kembrey Park, Swindon SN2 8BW
Review Us
9.6 15 Reviews
  • Nurseplus Care at home Swindon, Swindon
The experienced team at Nurseplus Care at home understand that everybody’s care needs are as unique as they are. Finding the right type of care begins with identifying what's important to you.

Having care in your own home is a practical and affordable solution to moving into a residential care home. You may require weekly visits to help with errands and activities, daily companionship or round-the-clock live-in care. Whatever your needs and wishes, your care plan will be built around you.

The team can build tailored care plans that can include support for elderly assistance, learning disability support, dementia care, companionship, mental health support, care for younger people, brain and spinal injury support and complex care.

The Swindon branch covers Swindon, Marlborough, Cirencester, Farringdon, Hungerford, Chippenham, Melksham, Warminster and the surrounding areas.

Contact the friendly team to discuss your needs and find out more information about how they could support you.

Show Nurseplus Care at home Swindon on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.45
  • Weekly Live-in Care Fees: from £1495

These prices are only a guideline, please contact Nurseplus Care at home Swindon to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Kimberleigh Burns (Manager)

Nurseplus Care at home Swindon Reviews (15)

9.6

Nurseplus Care at home Swindon has a Review Score of 9.6 (9.600) out of 10, based on 13 reviews in the last 2 years. Over all time Nurseplus Care at home Swindon has 15 reviews.

Overall Experience

  • 10
  • 5
  • 0
  • 0
  • 0

Date Published

15
5
8
13
2

Review from C M (Daughter of Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Day care always excellent all very kind and competent. Evening care a bit more random sometimes very late or very rapid service! On the whole 98% very good 2& need more training and empathy.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon

Thank you so much for your honest feedback. We're really pleased to hear that you've had such a positive experience with our day care team and appreciate your kind words about their kindness and competence.Your feedback helps us improve, and we're committed to ensuring every member of our team is equipped with the right training and approach to deliver the compassionate, person-centred support our clients deserve. Thank you again for sharing your thoughts.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anika F (Daughter of Client) published on 1 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my dad was diagnosed with AKI. We were told to look at support for him. We decided on Nurse Plus and without a doubt we are forever happy with the decision made.
Dad was bed bound for his final few years and the daily visits from the carers made sure he was made to feel as comfortable as possible.
Not
only did the carers provide dad with the up-most care they supported us as a family, on the days that were more difficult for him to get through, I truly believe the smiles and banter shared between him and the carers kept him going.
Thank you for all the support recieved during and after Dads passing, it meant so much and we would hands down recommend Nurse Plus as the care company to anyone in need.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon

Thank you so much for taking the time to share your experience. We are truly sorry for your loss and honoured to have been part of your dad's care during such a significant time.It means the world to know that our team not only helped keep your dad comfortable but also brought moments of lightness and connection to his days. The bond between carers and the people they support is something very special, and your kind words about the smiles and support shared are deeply appreciated by us all.Supporting families as well as those receiving care is at the heart of what we do, and we're so grateful to hear that our presence made a difference to you too. Please know our thoughts remain with you and your family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kelly M (Daughter of Client) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my dad had a major stroke we was told he would have to go into a home but we managed to get him home and keep him there for 2 and a half years until he passed which was all thanks to nurse plus, not only the care they provided my dad but the support they provided myself and my mum. Nurse plus allowed
my dad to not only be comfortable in his last 2 and a half years but they treated him with so much respect and always put a smile on his face, thank you for everything you did for my dad and us as a family.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon

Thank you so much for sharing your story with us. We are deeply honoured to have been able to support your dad and your family during such an important and emotional time.It means the world to know that we were able to help your dad stay in the comfort of his own home, surrounded by those who loved him, for those final two and a half years. Your words about the respect, care, and joy our team brought to his life - and the support we offered you and your mum - truly touch our hearts.Please accept our sincerest condolences for your loss. It was a privilege to be part of your dad's journey and to support such a loving family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alan K (Son of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father recently fell at home in West Wales, and broke his back. Despite being a very independent man, he's now realised that he can no longer live at home alone, so has taken the decision to relocate to Swindon, where he now lives with his daughter and her family. He's settling well into his new
surroundings. Having no idea how the at home care service works, we contacted Nurse Plus, who have been amazing. We had a preliminary home visit where my dads needs were assessed. A plan was drawn up, and we were amazed at how professional and attentive Nurse Plus were. They took the strain from us regarding help with switching my dads medical records, and arranging all the necessary visits from health care professionals. They arranged for a daily visit from 2 carers. The carers have been prompt, professional and above all have treated my dad with the utmost respect. He speaks very highly of all the carers, and I'd highly recommend Nurse Plus to anyone needing daily care.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon

Thank you so much for taking the time to share your experience. We're so pleased to hear that your father is settling well into his new surroundings and that our team has been able to provide the support you needed during such a significant transition.It's wonderful to know that our carers have been prompt, professional, and respectful, and that your father speaks so highly of them. Ensuring he feels comfortable, respected, and well-cared-for is our top priority, and your words are truly appreciated.We're also glad that our team could assist you with switching your father's medical records and arranging the necessary visits from healthcare professionals. Taking the strain off families and providing peace of mind is at the core of what we do.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P D (Son of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care we are receiving from NursePlus is very good indeed.
All the carers we met are very friendly, polite and extremely efficient at their job.
They treat mum with a lot of respect and are very caring towards her.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon

Thank you so much for your kind words about the care your mum is receiving from Nurseplus Care at home. We're delighted to hear that our carers have been friendly, polite, and efficient while providing the respect and compassion your mum deserves. We truly value your feedback, and I will make sure to pass your lovely comments on to the team - they will be so pleased to hear them! If there's anything more we can do to support you and your mum, please don't hesitate to reach out.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sheila V (Daughter of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past three years, Nurse Plus has provided care for my mum at home, and I cannot praise them highly enough. Their service has been consistently excellent, and their staff have been nothing short of wonderful. Each carer who came into our home brightened my mum's day with their cheerful and respectful
demeanor.
Not only were they highly professional and knowledgeable, but they also truly cared. Their kindness and compassion brought comfort to our family during difficult times.
In late 2024, when my dad required care in his final days, Nurse Plus stepped in once again. The way they supported him, ensuring his dignity was maintained throughout, is something I will always be grateful for.
Thank you, Nurse Plus, for going above and beyond in everything you do. Your team has made such a positive impact on our lives, and I wholeheartedly recommend your services to anyone in need of dedicated and compassionate care.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon

Thank you for your heartfelt words and for sharing your experience. It means so much to us to know that our care brought comfort to both your mum and dad during such important moments. Ensuring dignity, kindness, and compassionate support is at the heart of what we do, and we're truly grateful for your trust in our team. Your recommendation is deeply appreciated, and we will be sure to share your kind words with everyone involved in your parent's care. Please know that we are always here for you and your family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter J (Son of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so pleased with the care from Nurseplus. They have exceeded my expectations and made my mother's life all the more pleasant and comfortable over the last year.
Also thanks to a particular member of staff who has kept me up to date and made all the arrangements behind the scenes.
Thanks so much.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon

Thank you for your kind words. We're thrilled to hear that our care has exceeded your expectations and brought comfort and happiness to your mother over the past year. Your recognition of our team member's efforts behind the scenes means a lot to us-we'll be sure to pass on your thanks. We're grateful for the trust you've placed in us and look forward to continuing to support you and your mother.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ruth D (Daughter of Client) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Nurseplus enough. From the moment I phoned the information phone line I was treated with empathy and patience. My interactions with Swindon have been brilliant. They have gone above and beyond and been kind throughout. Amazing.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon

Thank you so much for your wonderful feedback! We're delighted to hear about your positive experience, and it means the world to us that you felt supported from the very first call. Our Swindon team takes pride in providing empathetic and dedicated care, and we're so pleased to know they made a difference for you. Your kind words inspire us to continue going above and beyond for all of our clients. Thank you again!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C H (Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to my disabilities, I have to have two carers at a time. On the whole, carers are friendly and caring and I have been able to build up a relationship with my main carers. However, there are sometimes the occasional visit where the carers seem rushed and things are not done as I wish. With regard
to the office, I can find that sometimes, when I ask for a call at a specific time this does not get passed on to the carer. Recently a specialist nurse had asked the office to arrange for her to teach some carers a specific procedure. This was not done and it was only through me talking to my carers that they arranged to be there. I appreciate that there are a lot of us to organise, but as a client this can be frustrating.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon

Thank you for sharing your detailed feedback with us. We appreciate your candidness and value your insights, as they help us improve our services. We are glad to hear that you have built positive relationships with your main carers and find them friendly and caring. However, we are sorry to learn about the occasions when the level of care did not meet your expectations and that communication issues have caused frustration. Your concerns about rushed visits, communication gaps regarding specific call times, and the missed arrangement for the specialist nurse's training are important to us. We are committed to providing consistent, high-quality care and will address these issues with our team to prevent them from happening in the future. Please know that your feedback has been taken seriously, and we will work on improving our communication and coordination to ensure that your needs are fully met.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S S (Mother of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son's care package is a complex package. Which requires a good skill level of carers. With specialist care from a settled team.
On occasions, this has been difficult to provide. With different people at different times.
Training is now underway and hopefully will improve.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon

Thank you for sharing your feedback about your son's care package with Nurseplus Care at home. We truly value your insights and are committed to ensuring that we meet the specific needs of every individual we care for.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M C (Son of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful, didn’t have to worry about Mum, looked after her well, doing jobs for her around the house. Easy to get in contact with the provider if needed. Very caring and sat chatting with if she didn’t want anything done. Always on time.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon

Thank you for your kind words. We're delighted to hear that our team provided excellent care for your mum. Ensuring timely, compassionate, and attentive service is our priority.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H S (Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Nurseplus Care at home has been very positive. On the occasions I've had special requests of them I've found them more than accommodating.
The usual main carers have proven themselves to be efficient and thorough with my care.
A very good company with mainly caring, kind carers.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon

Thank you for sharing your positive experience with Nurseplus Care at Home. We're delighted to hear that we've been accommodating to your special requests and your kind words about our carers mean a lot to us, we're committed to maintaining the high standard of care you've come to expect from us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gill M (Daughter of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience has been such a positive one. Yes, every now and then things did not go to plan or there was a need to email or ring the team, but the response from Nurseplus was always responsive, caring and issues were addressed. I felt heard. Carers always saw my mum as an individual and took time
to get to know her. I would certainly recommend Nurseplus to others. A massive thank you. You helped me fulfil my mum's wish to remain in her own home and die there.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon

Thank you so much for your heartfelt review. We are deeply touched by your kind words and are honoured to have been part of your mum's care journey. It's incredibly important to us that our clients feel heard and supported and we're glad to know that our team was responsive and caring during times when things didn't go as planned. It was our privilege to help fulfil your mum's wish to remain in her own home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N B (Client) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care company. Excellent carers, they do everything I need. They go above and beyond.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elzbieta S-K (Wife of Client) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurse Plus Swindon took care of my husband after his stay in the hospital since February 2021. I have experience in caring, unfortunately, my health does not allow me to take care of my husband. My husband is looked after by Nurse Plus, my gratitude for the accuracy, professionalism, friendliness, help
of caregivers and agencies, treated with Dignity is great. I would like such care for a sick person to everyone. I can count on them always.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Nurseplus Care at home Swindon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.600 for Nurseplus Care at home Swindon is calculated as follows: ( (46 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 75 Ratings = 4.6

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nurseplus Care at home Swindon is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (3)

Kimberleigh

Kimberleigh Burns

Job Title: Registered Manager

Joined: 2012

I have been working for Nurseplus for almost 12 years. I joined as a Domiciliary care worker, and am now the Registered Manager. I have completed my Level 3 in Health and Social Care, Level 4 in Business Management and Level 5 in Health and Social Care Leadership and Management since starting with Nurseplus. I thoroughly enjoy my role and all of the challenges that it brings.

No image found

Sue Byford

Job Title: Home Care Coordinator

Joined: 2013

I joined Nurseplus in 2013 after a long career as a mental health nurse. I originally worked in the Oxford branch, and transferred later that year to Swindon. I have mainly been involved in recruitment and compliance, building strong relationships with both carers and clients. We are a strong and supportive team. In my spare time I love travel, fine dining and renovating my house.

Lauren

Lauren Page

Job Title: Home Care Coordinator

Joined: 2013

My name is Lauren Page, I started my career with Nurseplus as a carer in 2013, then joined the office team as a carer coordinator in early 2024. I have always felt at home with Nurseplus and admire the values we adhere to. I have two teenage children and enjoy spending time with my family along with horse riding/agricultural shows and long walks with my dogs in the countryside.

Frequently Asked Questions about Nurseplus Care at home Swindon

What Type of Services does Nurseplus Care at home Swindon offer?

Nurseplus Care at home Swindon offers Home Care & Nursing Care.

How many Carers does Nurseplus Care at home Swindon employ?

Nurseplus Care at home Swindon employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nurseplus Care at home Swindon to verify any information. View our terms and conditions. Nurseplus Care at home Swindon has an Enhanced Service - more info.