Oxford House Community Care

1-2 Park Parade, Park Road, Farnham Royal, Slough SL2 3AU
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9.5 41 Reviews
  • Oxford House Community Care, Slough
Oxford House Community Care provides high-quality person-centred care, support and companionship to people in their own homes. Care visits range from 30-minute visits to full-time live-in care.

The aim is to support individuals to retain their independence in their own homes and the team cover the Berkshire and South Buckinghamshire areas. Oxford House Community Care was acknowledged to be Outstanding under the ‘well-led’ category in its most recent CQC inspection (March 2019).

The team has over 30 years' experience in supporting individuals, with services ranging from domestic support to complex care needs, including dementia, palliative care, learning disabilities and reduced mobility needs. The care provided reflects not only a person’s health and well-being needs, but also their personal preferences and interests, giving them choice and control.

Oxford House Community Care recognises that every person they care for is an individual, so the care team take time to understand the level of care that is needed and work with them to create a care package that meets their needs, which can evolve over time.

The experienced, friendly team can explore all care options, including further opportunities that are available in the local community through time for you visits and help with assisted technology. Real time technologies help keep families up to date and involved with the care being delivered.

The care team are happy to discuss your home care requirements and the range of available funding options on a person-by-person basis.
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Care Provided by Oxford House Community Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31
  • Weekly Live-in Care Fees: £1400 – £2000

These prices are only a guideline, please contact Oxford House Community Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Oxford House Community Care

Person in charge

  • Donna Doyle (Registered Manager)

Oxford House Community Care Reviews (41)

9.5

Oxford House Community Care has a Review Score of 9.5 (9.526) out of 10, based on 13 reviews in the last 2 years.
Over all time Oxford House Community Care has 41 reviews.

Overall Experience
  • 27
  • 9
  • 4
  • 0
  • 1
Date Published
  • 41
  • 8
  • 11
  • 13
  • 28
Reviewer Connection to Oxford House Community Care
  • 14
  • 12
  • 6
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Neil T (Son of Client) published on 26 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is not the easiest of clients. She has dementia and refuses to go into a care home. Oxford House Community Care attends to her three times daily. The carer gets her out of bed, washes and dresses her. Makes sure she has her hearing aids in then settles her in front of the TV. Gets her breakfast
and then makes sure she is comfortable until the carer returns. Mum's eating habits are not the best in as much she would live on jam sandwiches. Her carer knows she likes fried fish from the local fish and chip shop, so she takes the time to call into the shop to collect some fresh cooked fish. She really enjoys this. The carer makes her a jam sandwich for an afternoon snack. A member of the family calls in at teatime and makes her a sandwich (jam) and cake. Finally, early evening, the carer calls to get her into bed and settle her down for the night. Mum has nothing but praise for her carer and it is a comfort for me and my siblings to know that she is being well looked after.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.526)

Overview of Review Score

The Review Score of 9.5 (9.526) out of 10 for Oxford House Community Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.526 for Oxford House Community Care is calculated as follows: ( (48 Excellents x 5) + (23 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 78 Ratings = 4.526
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Oxford House Community Care is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

Meet the Team (5)

Donna

Donna Doyle

Job Title: Registered Manager Joined: 2008

Donna started her career at Oxford House in 2008. In 2021, Donna successfully applied to CQC to become our Registered Manager.


Donna has overall responsibility for day to day regulatory compliance and ensuring that we meet or exceed all fundamental standards of care. Donna has recently completed her Level 5 Diploma in Leadership for Health & Social Care.

Claire

Claire Barry

Job Title: Care Co-ordinator Joined: 2013

Claire started her career at Oxford House in July 2013 as a carer, working evenings in Slough. After a couple of years, Claire joined the office team in the role of Care Coordinator. In this role, Claire organises the calls for all carers in all areas. Claire works closely with the local authorities, liaises with GP’s, District Nurses and is in regular contact with our client’s and their relatives. Claire also works on our out of hours service.

Monika

Monika Jalota

Job Title: Area Supervisor Joined: 2014

Monika is an Area Supervisor at Oxford House. Monika is originally from India but moved to the UK 14 years ago.


In her free time, she loves travelling the world, She also loves spending time with her kids, and baking together at home.


Monika initially joined Oxford House as a Carer in 2014 which then led to promotion to Senior Carer in 2019.


Monika then started working on her NVQ Level 2,3&4 which strengthened her knowledge and skill set and progressed to her new position as an Area Care Supervisor.

"I thoroughly enjoy my job as it has taught me a lot of new skills and enhanced my confidence. Currently, I am working towards my NVQ Level 5, which I'm hoping will lead me to a Registered Manager position. I enjoy working with my team and the individuals I look after who are just like my family now. Seeing a smile on their faces truly makes my day as I feel like I have achieved a good sense of satisfaction. I believe that I have gained some unique skills through my role that enable me to provide consistent, individualised care and support to residents in a caring environment."

Denise

Denise Neighbour

Job Title: Senior Carer Joined: 1998

Denise joined Oxford House in 1998, she is our longest-serving member of staff and recently won an award to recognise this – Berkshire Care Awards 2024. There is nothing Denise won’t do for her clients, she goes above and beyond to ensure the smooth running of the Windsor area.


Denise trains carers to the highest standards and is always on hand to offer support to her team. Denise is an exemplary Senior Carer and has dedicated her working life to helping others feel safe and well looked after in their own homes.

Wajiha

Wajiha Humayoun

Job Title: Senior Carer Joined: 2018

Wajiha joined Oxford House Community Care in March 2018. Wajiha’s knowledge and skills have developed brilliantly over the last 6 years, making her a valuable team member and support for our whole team across Slough and Langley. Wajiha is helpful, thorough and keen to develop her knowledge, especially in Dementia. Wajiha has completed her Level 2 Adult Care Apprenticeship Award and Level 3 Diploma in Adult Care.


Wajiha has a great understanding of our clients, she carries out reviews, home-from-hospital checks, MAR audits and carer supervisions.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Oxford House Community Care to verify any information. View our terms and conditions. Oxford House Community Care has an Enhanced Service - more info.