Oxford House Community Care

Very helpful, always ready to help. As our father-in-law lives with us, we see if first hand, the kind of care he is given. Very happy with the type of care given.

The change in management has seen a huge improvement in communication, empathy and care, especially as my husband has dementia and is in poor health. In particular, the manager and 2 other staff members from Oxford House Carers really do have his best interests at heart and have been excellent and finding 2 carers perfect for him. I used to feel anxious calling the office to discuss my husband's care but now, when I call the office, I am listened to as I know what’s best for my husband and know Mr Gilani is well cared for. The carers are eligible for 5 stars and are doing a perfect job professionally.

All the staff have been very professional, giving support and consideration to his needs.

We are very pleased with the level of care the carers provide towards my mum. They are friendly and courteous towards her, which makes her feel relaxed while handling her in all aspects. The agency management is very helpful and provides a professional service.

The carers make a fuss of mum as well as talking to my dad who is her main carer.

I am truly grateful to all of those who have been and are active in the care of my mum over the last 6-7 months and going forward - they are always ready to help if I have any questions or any concerns. They have truly been a lifesaver. I live a 4-hour round journey and I feel peaceful in the knowledge that my mum is being cared for and if she is happy then I am too. Thank you.

Oxford House care team has provided us with good care for my disabled mother. This care has helped us tremendously whereby my children and myself can now concentrate and continue with our daily lives. I can rely on the care provided and carry on with my work life without worrying too much about my elderly mother. The staff are good and friendly and helpful.

The level of care is second to none and I can rest assured he is well looked after and able to stay in his own home, which means so much to him.

Very good service from Oxford House, the team on the phone are most helpful, the carers are good and kind, just sometimes are not on time, which causes my mother to get very anxious.

Very poorly run, no set times for carers to arrive, extremely poor medication practices, rude office staff told my nan she had been 'a nuisance since she joined them' for wanting 4 hours between her medication as had been advised by GP. Some carers are lovely, others are rude and lazy. If I could recommend one place not to go, it would be here.

My mother is not the easiest of clients. She has dementia and refuses to go into a care home. Oxford House Community Care attends to her three times daily. The carer gets her out of bed, washes and dresses her. Makes sure she has her hearing aids in then settles her in front of the TV. Gets her breakfast and then makes sure she is comfortable until the carer returns. Mum's eating habits are not the best in as much she would live on jam sandwiches. Her carer knows she likes fried fish from the local fish and chip shop, so she takes the time to call into the shop to collect some fresh cooked fish. She really enjoys this. The carer makes her a jam sandwich for an afternoon snack. A member of the family calls in at teatime and makes her a sandwich (jam) and cake. Finally, early evening, the carer calls to get her into bed and settle her down for the night. Mum has nothing but praise for her carer and it is a comfort for me and my siblings to know that she is being well looked after.