Oxford House Community Care

Oxford House cares for the elderly. This is a vocation that is characterised by the need for empathy, calm, kindness and skill when faced with continual uncertainty. In their management of their succession of patients, they need to be ready to deal with sudden emergencies from a moderate fall to a most serious health emergency or a suddenly angry, even, if rarely, violent patient. Oxford House are very good to outstanding at manage this task with a well trained staff of efficient carers supported by a well integrated management team.

Thank you girls. xx

Thank you soo much.

The team at Oxford House are efficient, very responsive and have good communication, particularly the Oxford House manager who always goes above and beyond.

I usually was given a regular carer assigned which made it easier for me as the carer got to understand my needs and I also got used to them. One of the questions my social worker used to ask on reviews was if I had the same carer assigned to me and I would say Yes. They understand I get breathless and stressed at times and having a regular carer helps ease this, but lately for almost a month I've been getting different carers and my times are not always the right times. I find myself having to keep ringing the office to correct them even though I may have already informed them. I do understand at times if someone is off or emergencies occur they'd have to get someone else to step in for a day but now I must have 2 or 3 different carers in a week every week. I also get anxious when somone new comes to shower me I then refuse shower. I've never seen it this bad throughout my years with them

Oxford house provide care to my mother who is in her nineties. It has been essential that she has regular carers at set times of the day which has been achieved and the predominant carers for my mum are seen very much as her friends, which has worked perfectly. There have been occasions when I have had to ask Oxford house to provide urgent care due to giving medication after a hospital visit at very little notice and the request was always handled in a very calm, no worry, we will sort manner and they did which was fantastic. I live an hour and half away from my mother and so if there has been an urgent need for an unexpected visit because for any reason I am worried they are there always which is brilliant and I know my mothers needs and care are the first thought of the care that they provide. I would highly recommend.

My daughter Lorraine thinks carers go above and beyond especially Denise, kind, caring and always helps me. I love to see her every day. Denise helped me yet my home in order she's lovel so are all the carers.

We are not satisfied .

My team of carers were well qualified, caring, kind, understanding, attentive, happy and chatty excellent band of carers. Nothing was too much trouble and they were always happy to help wherever they could. It was with great regret we had to leave their care as we moved to live with my daughter and grandchildren.

My carer, Sandeep, has always shown initiative, picked up a routine quickly, the ability to be flexible, and always smiling. I recommend the company without reservation

I'm extremely disappointed and frustrated with the unprofessional behavior demonstrated by this healthcare company. They falsely accused of being aggressive and swearing at one of their staff members - an allegation that is completely untrue and without evidence. Me always maintained a calm and respectful manner, especially in professional interactions.

To make matters worse, the company's manager deleted important messages that were shared with him, as if to erase the truth of the situation. How can a manager claim not to see or acknowledge messages that were directly sent to him? This level of dishonesty and denial is shocking. I have never encountered such an unprofessional owner or management team in a healthcare organization.

It is clear that the company not only failed to provide the required care services but also refused to take responsibility for their own shortcomings.

Farida comes most of the time, does a good job with Joe. Kamjic sometimes comes on the weekend and does a good job as well. Joe is used to the two coming.

Having had experience with a former care provider, we now know how professionally run Oxford House is. The carers are fully trained and are very helpful to my husband, along with myself. Attention to detail, I.E., changes in medication, etc., are maintained by the office staff and also by the carers who let them know if he is unwell or needs to have a visit from a district nurse. We feel really safe and happy with the carers and staff, and have a laugh and chat each visit, which is very helpful mentally.

Been with Oxford House for around 12 years now. Donna and her office staff are friendly and funny. Staff work hard to try be on time.

I am generally satisfied, good service treated with dignity. Management is helpful, no problems with staff.

Very good attendance. Keep up to date with incidents. Good communication with carers. Excellent caring, washing, dressing & cleaning the flat. Carers are all friendly and provide a very good service to my brother. They make a difference.

The care provided to me was excellent throughout.

Review: The carers cannot be faulted in any way what so ever. Utterly brilliant and fantastic. They are a blessing, worth their weight in gold and diamonds. Proof that there is hope for humanity. Blessed are the carers they are truly enlightened. Oh yes one member of staff has returned, proof that miracles do happen

I have no complaints about the carers. It's the time they come I complain about and also a carer that can't get down to fully wash my legs. The carers themselves are very cheerful and brighten my day.

I have been impressed and very thankful for the level of personal care and attention given and my wife during the last 3 months before she died. She was fed very patiently when possible and changed regularly, not a pleasant time.