Oxford House Community Care

3 Park Parade, Park Road, Slough SL2 3AU

Oxford House Community Care (OHCC) provides Personal Care, Support and Companionship services to people in their own homes, or at their place(s) of preference. Services are centered on achieving personalised outcomes for Service Users. These outcomes are unique to each individual service user and are developed from the point of initial referral. Outcomes evolve over time to reflect the individual needs and aspirations of each service user. Outcomes can include: increased/improved mobility, health and wellbeing; improved levels of independence; greater levels of community interactions and involvement and so on. To achieve these outcomes, OHCC provide a range of services which can include key Task Orientated activities such as Personal Care; Domestic Support and Assistance, through to Activity Orientated services such as Accompanied Excursions, Shopping Trips, Hospital Visits and so on. Within the boundaries of appropriate Risk Assessments, there are very few limits on what OHCC is able to provide to its service users. Services are delivered by a team of 100 Care Workers and Personal Assistants. .

Owner : Oxford House Community Care

Person in charge: Anthony Johnston (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 86

Staff Languages (other than English): Punjabi Mirpuri, Hindi, Italian, Panjabi, Punjabi, Polish, Urdu

Fees Guide: £20 per hour

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Oxford House Community Care: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.5 (maximum of 10) for Oxford House Community Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Oxford House Community Care in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Oxford House Community Care is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 1.5 Points relating to the number of positive Reviews for Oxford House Community Care is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.5 Oxford House Community Care has a Review Score of 6.5 (6.500) from 1 Reviews

Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oxford House Community Care?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oxford House Community Care

  • Son of Client/Service User
    1

My mother is not the easiest of clients. She has dementia and refuses to go into a care home. Oxford House Community Care attends to her three times daily. The carer gets her out of bed, washes and dresses her. Makes sure she has her hearing aids in then settles her in front of the TV. Gets her breakfast and then makes sure she is comfortable until the carer returns. Mum's eating habits are not the best in as much she would live on jam sandwiches. Her carer knows she likes fried fish from the local fish and chip shop, so she takes the time to call into the shop to collect some fresh cooked fish. She really enjoys this. The carer makes her a jam sandwich for an afternoon snack. A member of the family calls in at teatime and makes her a sandwich (jam) and cake. Finally, early evening, the carer calls to get her into bed and settle her down for the night. Mum has nothing but praise for her carer and it is a comfort for me and my siblings to know that she is being well looked after.

How likely would you be to recommend Oxford House Community Care? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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