Pramacare

Moran House, 1 Holes Bay Park, Sterte Avenue West, Poole BH15 2AA
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9.5 25 Reviews
  • Pramacare, Poole
PramaCare is a Home Care charity dedicated to providing exceptional tailored services to people who require support at home.   

As a registered charity, PramaCare has more than 40 years of experience delivering home care across Dorset.

Every care plan at Prama is carefully tailored to make sure everyone can maintain their independence at home to help people continue to live full lives, whether that’s from challenges presented by ill health, disability or age-related issues.

PramaCare offers professional, personal care and domestic support in the homes of people across Dorset. The team also has experience with dementia.

Some examples of care offered includes domestic support, cleaning & laundry, meal preparation, companionship, shopping, prescription collection, accompanied appointments, help getting out and about, sitting service, personal care, washing & dressing, nail cutting, support with eating and drinking and administering medication.

As well as personal care and domestic support, PramaCare offers nail care appointments from home or in one of their clinics in Winton and Blandford.

PramaCare has been awarded 'Good' Overall by CQC (13 May 2019) in their recent inspection and rated 'Outstanding' for Care.

Reg charity no 80196
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Care Provided by Pramacare

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32.50

We have a number of pricing options available including reduced rates for incremental hours

These prices are only a guideline, please contact Pramacare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • PramaCare

Person in charge

  • David Cawdery (Chair of Trustees)

Pramacare Reviews (25)

9.5

Pramacare has a Review Score of 9.5 (9.486) out of 10, based on 6 reviews in the last 2 years.
Over all time Pramacare has 25 reviews.

Overall Experience
  • 20
  • 5
  • 0
  • 0
  • 0
Date Published
  • 25
  • 4
  • 5
  • 6
  • 19
Reviewer Connection to Pramacare
  • 18
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 25, showing 21-25
Review from M H (Client) published on 19 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such charming and cheerful carers. Made me feel most comfortable, whatever they were doing. So willing to help with domestic jobs as well as personal care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Michael O (Client) published on 13 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
As I have said in the past Pramacare provide an excellent service. I have been using them for the last two and half years to provide intimate personal care, to get me up in the morning, provide a hot meal in the evening and put me to bed. The carers are particularly careful when hoisting me into my
wheelchair in the morning, as I then have to spend all day in it. The office staff and carers are helpful and caring, always prepared to go the extra mile to help if they can, such as reminding me when I am about to run out of things and offering to pick it up for me if needed. In these difficult times, it is especially good to have people to talk to every day, even for a short while.
I would have no hesitation in recommending them to others. They may not be the cheapest care agency in the area but they are probably one of the best.
Reply from Sarah-Jane Southern, Prama Foundation at Pramacare

Thank you so much for your review, we ensure that all positive feedback is passed on to the whole care team, and it means so much that you would take time out to review the service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from William K (Client) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely satisfied with the service I receive. I look forward to the service I receive. In 99% of visits, the carers are in a good mood and make the day better. On the rare occasions when the carer is late, I would ask that they use the phone to inform the client.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Georgina T (Client) assisted by family/friend published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good weekly programme production.
Punctual and caring carers - respecting dignity.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Michael H (Client) published on 18 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My carers treat me with the utmost respect and dignity.
Nothing is too much trouble.
I am really sorry to be losing my locality manager who has been such a back up to the team.
The background team have moved to a head office location, thus it is too early to comment.
There have been many communication
issues in the past, so this may improve things.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.486)

Overview of Review Score

The Review Score of 9.5 (9.486) out of 10 for Pramacare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.886 for Pramacare is calculated as follows: ( (31 Excellents x 5) + (4 Goods x 4) ) ÷ 35 Ratings = 4.886
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pramacare is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Sep 2019

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (4)

Hazel

Hazel McAtackney

Job Title: Director of Care Joined: 2023

Head of Care at Prama

Donna

Donna Palmer

Job Title: Registered Manager Joined: 2024

I have over 20 years of experience in the care sector, working with and supporting older people living with dementia, and physical disabilities, and those receiving end-of-life care. During my career, I have been a Registered Manager and a Regional Trainer. I am passionate about person-centred care, always placing the person at the centre of everything we do.

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Tara Pennigton

Job Title: Deputy Manager Joined: 2025

Having recently joined Prama Care as the Deputy Manager, I have felt very welcomed by all.
I have a Health and Social care background, which has seen me supporting people in the community for many years.


I am looking forward to supporting our clients and meeting many of them in the very near future.


Within my role, I will be supporting our staff with their day to day activities and personal development.


I will also be supporting our Registered Manager to ensure that we continue to be CQC compliant, that we deliver person centred care to a high standard in accordance to our ethos and statement of purpose.


I have achieved many qualification's during my career, including the NVQ level 5 in Health and Social Care and a Social Workers degree.


I am a kind, friendly and approachable person, very passionate about my role, supporting clients and staff a like.

Jeanine

Jeanine Miller

Job Title: Care Centre Manager Joined: 2016

I am the Care Centre Manager and have worked at Prama for over 8 years and in Care for longer. I've had a number of roles here, starting as a Locality Manager with responsibility for my own clients and the care team, overseeing the delivery of care. I also help with auditing and referrals.


I now manage the Care coordinator team, answer client phone calls and coordinate the carer's schedules and rotas. I also look to ensure continuity of carers as we know this is important to our clients.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pramacare to verify any information. View our terms and conditions. Pramacare has an Enhanced Service - more info.