Pramacare

It has given us peace of mind that she is now not struggling as much as she was before and that she has someone to check on her regularly.

Thank you all

My father has been looked after by the wonderful carers and management team at Pramacare since Nov 2023 following the death of my lovely mum. Dad, who suffers from dementia, is treated with kindness and dignity from all the carers who visit him on a daily basis. It's been a pleasure for me as his daughter to work with the team at Pramacare to ensure all my father's care needs are met and enable me to have a big part of my life back and give my dad some independence to live at home safely.

A massive thank you to the Pramacare team and Dad's Account Manager, for all your help to enable Dad to carry on living at home and for me to be his daughter again.

Excellent service, very impressed.

Since April of this year, Pramacare has been a much-needed help. Following a fall I needed personal care assistance with showering, dressing, laundry, and house cleaning, as well as shopping as mobility limited. The carer was punctual, courteous, conscientious, and helpful in all aspects, which has helped my progress enormously.

Sadly due to advanced age and medical complications, he had to be moved and was in receipt of social care, this truly highlighted how special Prama carers are, as the agency that saw him in his final months did not match their levels of personalised care and compassion. Thank You Prama!

Pramacare provides a fantastic service to the Poole community. It is great that their carers are paid a living wage and travel costs. All mum's carers have been very kind, very professional and during lockdown - very safe.

I am 65-years-old. I haven't looked after my feet or toes very well over recent years. Recent damage to nerves in my right hand, my dominant hand, with weakened strength in my fingers and thumb meant trying to cut my nails with my left hand. This has been difficult. I was recommended Pramacare and got in touch. My first experience of the nail care worker’s visit to me was faultless in every respect - professionalism, safety (Coronavirus and general infection control), care/attention, friendliness, politeness and advice on observed matters for me to refer to my GP (fungal problems on both go my big toes). Before the first visit, I was prepared to become embarrassed about the state I had let my toes get to. But this didn't happen. She is a great ambassador for the Pramacare organisation. I hope many other clients/customers feel the same as me and that the Pramacare organisation are very proud of her. I am assured and comfortable with my second and subsequent appointments.

The carers who visit me are all very friendly, patient and helpful.

I look forward to seeing a smiling face on entering the front door and helpers make me laugh and relaxed when leaving. They are all very kind and helpful to my needs while some have more instinct to my COPD.

I have been well satisfied with the care given together with punctuality and reliability ie substitute always provided when regular carer unable to attend.

My experience with the staff is excellent.

I am extremely pleased with the carers coming to me. Each one is willing to help out with odd jobs in the flat, nothing is too much for them to cope with. They almost always arrive dead on time. I do what I can preparing meals, but they are always glad to see to what I have in mind for lunch and tea. As far as breakfast is concerned I usually have cereal at 7 am whilst watching an early television news - well before the first carer arrives. Pramacare carers all seem to be devoted to their work and they are clearly devoted to this calling.

Pramacare has been attending to my mother for over three years. The staff are all diligent, polite and hard working. The backroom staff are very helpful and always go the extra mile to resolve any issues arising. We are very happy with Pramacare and would recommend their services to anyone without exception.

Pramacare have always tried so hard to meet my needs. Their carers always listen to their clients and carry out requests on the need for help cheerfully. When I'm not feeling well, they are like a little ray of sunshine coming in to brighten up the sky. I have always found my carers to be well trained and courteous. Likewise the office staff, always there to listen and do their utmost to help.

Talking to my son over plans how best to assist in the house or generally is an excellent idea.

Very enjoyable to have them visit. Makes my day. We have a lovely time playing scrabble. They're friends more than carers.

I find the carers are very patient with me and help me in many ways.

I value the help and assistance I get from all members of the team.

I have been very pleased with the care I've had for my husband. Your team have all been excellent at the job. Very pleasant, very obliging and very helpful. I would say I look forward to them coming, they cheer me up as well.