With Care South at Home Poole, older people receive personalised support that promotes independence, dignity and wellbeing, all within the comfort and familiarity of home.
Care that's personal to you
Every care journey begins with understanding individual needs, preferences and routines. Care is tailored to suit each person's lifestyle, providing the right level of support while encouraging independence wherever possible.
Each client is carefully matched...
Quality care at home, in the place you cherish
With Care South at Home Poole, older people receive personalised support that promotes independence, dignity and wellbeing, all within the comfort and familiarity of home.
Care that's personal to you
Every care journey begins with understanding individual needs, preferences and routines. Care is tailored to suit each person's lifestyle, providing the right level of support while encouraging independence wherever possible.
Each client is carefully matched with a trusted carer whose personality, experience and approach are the right fit, helping to build meaningful, lasting relationships. Alongside personal care and domestic support, Care South at Home Poole also provides professional nail care appointments in clients' homes or at clinics in Winton and Blandford.
Care made easy: Arranging care can feel overwhelming, so the process has been designed to be straightforward, supportive and reassuring.
Get in touch
Call the local office or complete the online enquiry form. Printed brochures are also available on request.
A convenient appointment will be arranged to discuss individual requirements and create a personalised care plan.
A carefully selected carer, or team of carers, will be matched to individual needs and preferences before agreeing a suitable start date.
* Short visits (30–60 minutes) available between 7am and 10pm, up to seven days a week.
* Longer visits and sitting services available from 7am to 10pm, seven days a week.
* Short-term respite care, ideal following a hospital stay or when a family carer needs a well-earned break.
* Short break cover to provide support during holidays or temporary periods away.
Care Provided by Care South at Home Poole
Types of Home Care
Visiting Care
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £32.50
We have a number of pricing options available including reduced rates for incremental hours
The price(s) shown are provided by the agency. Contact Care South at Home Poole for full pricing details and T&Cs.
Contact Care South at Home Poole to get a personalised quote:
Care South at Home Poole has a Review Score of 9.4 (9.436) out of 10, based on 6 reviews in the last 2 years. Over all time Care South at Home Poole has 25 reviews.
Review from Jacqui T (Daughter-in-law of Client) published on 9 October 2025 Submitted via Website•
Overall Experience
Mum is over the moon with the care she is receiving. She is usually a very independent person however she is currently in unbearable pain waiting for a hip replacement which has significantly decreased her mobility.
She has carers once in the morning and once in the evening for 30 minutes to...
Mum is over the moon with the care she is receiving. She is usually a very independent person however she is currently in unbearable pain waiting for a hip replacement which has significantly decreased her mobility. She has carers once in the morning and once in the evening for 30 minutes to assist with washing/dressing/applying creams and helping with her compression stockings. Twice a week the call is for an hour and they assist her to shower. She enjoys the company the carers provide and has positive comments on all the carers who call.
It has given us peace of mind that she is now not struggling as much as she was before and that she has someone to check on her regularly.
↩Reply from Donna Palmer, Registered Manager at Care South at Home Poole
Thank you so much for the lovely review, I will ensure that the carers are informed. It is a pleasure to care for your Mother-In-Law.
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Review from S H (Sister-in-law of Client) published on 30 September 2025 Submitted via Website•
Overall Experience
Pramacare have been providing care for my sister-in-law since March 25 She lives alone and has dementia and physical disabilities which means she needs help in all areas of everyday life.
The management team and carers have been wonderful, she has been treated with such care and dignity gaining...
Pramacare have been providing care for my sister-in-law since March 25 She lives alone and has dementia and physical disabilities which means she needs help in all areas of everyday life. The management team and carers have been wonderful, she has been treated with such care and dignity gaining her trust and ours. They have kept us informed and always have time to talk and answer our concerns- very important to us as we live abroad and can only come over 4-5 times a year. It is very clear that their main priority is my sister-in-laws wellbeing and the personal care plan is very respectful taking into account that she has lived independently for a long time and now needs some help to be able to live at home. The locality manager and office manager clearly have years of experience in the care section and I have every trust in their judgement and advice.
Thank you all
↩Reply from Katy Robinson, Recruitment Coordinator at Care South at Home Poole
Many thanks for your lovely review. It is a pleasure to care for your sister-in law.
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Review from Debbie B (Daughter of Client) published on 22 May 2025 Submitted via Website•
Overall Experience
My father has been looked after by the wonderful carers and management team at Pramacare since Nov 2023 following the death of my lovely mum. Dad, who suffers from dementia, is treated with kindness and dignity from all the carers who visit him on a daily basis. It's been a pleasure for me as his...
My father has been looked after by the wonderful carers and management team at Pramacare since Nov 2023 following the death of my lovely mum. Dad, who suffers from dementia, is treated with kindness and dignity from all the carers who visit him on a daily basis. It's been a pleasure for me as his daughter to work with the team at Pramacare to ensure all my father's care needs are met and enable me to have a big part of my life back and give my dad some independence to live at home safely.
A massive thank you to the Pramacare team and Dad's Account Manager, for all your help to enable Dad to carry on living at home and for me to be his daughter again.
↩Reply from Donna Palmer, Registered Manager at Care South at Home Poole
Many thanks for this review, it is a pleasure to support both you and your Father. Your words mean so much to us. Supporting clients to remain in their own homes is our priority and we are so pleased that we have successfully achieved this for your family.
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Review from J C (Client / Service User) published on 9 May 2025 Submitted via Postal Card•
Overall Experience
Excellent service, very impressed.
Excellent service, very impressed.
↩Reply from Katy Robinson, Recruitment Coordinator at Care South at Home Poole
Thank you for taking time to review our service. It is very much appreciated.It is a pleasure to care for and support
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Review from V B (Client / Service User) published on 6 November 2024 Submitted via Postal Card•
Overall Experience
Since April of this year, Pramacare has been a much-needed help. Following a fall I needed personal care assistance with showering, dressing, laundry, and house cleaning, as well as shopping as mobility limited. The carer was punctual, courteous, conscientious, and helpful in all aspects, which has...
Since April of this year, Pramacare has been a much-needed help. Following a fall I needed personal care assistance with showering, dressing, laundry, and house cleaning, as well as shopping as mobility limited. The carer was punctual, courteous, conscientious, and helpful in all aspects, which has helped my progress enormously.
↩Reply from Katy Robinson, Recruitment Coordinator at Care South at Home Poole
I'm so glad to hear that Pramacare has been such a valuable support for you since your fall. It sounds like the care you've received has made a real difference in your recovery and daily comfort. Having a reliable, punctual, and considerate caregiver can make all the difference, especially when...
I'm so glad to hear that Pramacare has been such a valuable support for you since your fall. It sounds like the care you've received has made a real difference in your recovery and daily comfort. Having a reliable, punctual, and considerate caregiver can make all the difference, especially when mobility is limited. If you ever need anything else, don't hesitate to reach out to our friendly care team!
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Review from L F (Granddaughter of Client) published on 9 October 2024 Submitted via Website•
Overall Experience
Prama cared for my husband's grandad for many years, he was diagnosed with Dementia and slowly declined over the course of his care with them.
Prama listened and supported him, providing regular carers so he became familiar and they understood how his routine was important to him. They were also...
Prama cared for my husband's grandad for many years, he was diagnosed with Dementia and slowly declined over the course of his care with them. Prama listened and supported him, providing regular carers so he became familiar and they understood how his routine was important to him. They were also alert to his COPD, which caused him to need additional medication when he had flare-ups, and were prompt in spotting his signs. They took time to get to know him and would remember all those small details which made him feel comfortable with having extra help in his home, this was especially important as he was a gentleman from an era where no one grumbled or complained.
Sadly due to advanced age and medical complications, he had to be moved and was in receipt of social care, this truly highlighted how special Prama carers are, as the agency that saw him in his final months did not match their levels of personalised care and compassion. Thank You Prama!
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Review from Sandra W (Daughter of Client) published on 11 March 2021 Submitted via Website•
Overall Experience
Pramacare provides a fantastic service to the Poole community. It is great that their carers are paid a living wage and travel costs. All mum's carers have been very kind, very professional and during lockdown - very safe.
Pramacare provides a fantastic service to the Poole community. It is great that their carers are paid a living wage and travel costs. All mum's carers have been very kind, very professional and during lockdown - very safe.
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Review from Howard R (Client / Service User) published on 18 August 2020 Submitted via Website•
Overall Experience
I am 65-years-old. I haven't looked after my feet or toes very well over recent years. Recent damage to nerves in my right hand, my dominant hand, with weakened strength in my fingers and thumb meant trying to cut my nails with my left hand. This has been difficult. I was recommended Pramacare and...
I am 65-years-old. I haven't looked after my feet or toes very well over recent years. Recent damage to nerves in my right hand, my dominant hand, with weakened strength in my fingers and thumb meant trying to cut my nails with my left hand. This has been difficult. I was recommended Pramacare and got in touch. My first experience of the nail care worker’s visit to me was faultless in every respect - professionalism, safety (Coronavirus and general infection control), care/attention, friendliness, politeness and advice on observed matters for me to refer to my GP (fungal problems on both go my big toes). Before the first visit, I was prepared to become embarrassed about the state I had let my toes get to. But this didn't happen. She is a great ambassador for the Pramacare organisation. I hope many other clients/customers feel the same as me and that the Pramacare organisation are very proud of her. I am assured and comfortable with my second and subsequent appointments.
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Review from J B (Client / Service User) published on 3 August 2020 Submitted via Postal Card•
Overall Experience
The carers who visit me are all very friendly, patient and helpful.
The carers who visit me are all very friendly, patient and helpful.
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Review from P H (Client / Service User) published on 20 July 2020 Submitted via Website•
Overall Experience
I look forward to seeing a smiling face on entering the front door and helpers make me laugh and relaxed when leaving. They are all very kind and helpful to my needs while some have more instinct to my COPD.
I look forward to seeing a smiling face on entering the front door and helpers make me laugh and relaxed when leaving. They are all very kind and helpful to my needs while some have more instinct to my COPD.
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Review from S H (Client / Service User) published on 14 July 2020 Submitted via Postal Card•
Overall Experience
Care - domestic, 1.5 hours per week from August 2019, and an additional half-hour per week personal care Dec 2019 to Jan 2020. During COVID-19 lockdown, fortnightly hair-wash included in the 1.5 hours per week care.
I have been well satisfied with the care given together with punctuality and...
Care - domestic, 1.5 hours per week from August 2019, and an additional half-hour per week personal care Dec 2019 to Jan 2020. During COVID-19 lockdown, fortnightly hair-wash included in the 1.5 hours per week care.
I have been well satisfied with the care given together with punctuality and reliability ie substitute always provided when regular carer unable to attend.
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Review from D A (Client / Service User) published on 10 July 2020 Submitted via Postal Card•
Overall Experience
My experience with the staff is excellent.
My experience with the staff is excellent.
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Review from D B (Client / Service User) published on 8 July 2020 Submitted via Postal Card•
Overall Experience
I am extremely pleased with the carers coming to me. Each one is willing to help out with odd jobs in the flat, nothing is too much for them to cope with. They almost always arrive dead on time. I do what I can preparing meals, but they are always glad to see to what I have in mind for lunch and...
I am extremely pleased with the carers coming to me. Each one is willing to help out with odd jobs in the flat, nothing is too much for them to cope with. They almost always arrive dead on time. I do what I can preparing meals, but they are always glad to see to what I have in mind for lunch and tea. As far as breakfast is concerned I usually have cereal at 7 am whilst watching an early television news - well before the first carer arrives. Pramacare carers all seem to be devoted to their work and they are clearly devoted to this calling.
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Review from D B (Son of Client) published on 7 July 2020 Submitted via Postal Card•
Overall Experience
Pramacare has been attending to my mother for over three years. The staff are all diligent, polite and hard working. The backroom staff are very helpful and always go the extra mile to resolve any issues arising. We are very happy with Pramacare and would recommend their services to anyone without...
Pramacare has been attending to my mother for over three years. The staff are all diligent, polite and hard working. The backroom staff are very helpful and always go the extra mile to resolve any issues arising. We are very happy with Pramacare and would recommend their services to anyone without exception.
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Review from M P (Client / Service User) published on 9 June 2020 Submitted via Postal Card•
Overall Experience
Pramacare have always tried so hard to meet my needs. Their carers always listen to their clients and carry out requests on the need for help cheerfully. When I'm not feeling well, they are like a little ray of sunshine coming in to brighten up the sky. I have always found my carers to be well...
Pramacare have always tried so hard to meet my needs. Their carers always listen to their clients and carry out requests on the need for help cheerfully. When I'm not feeling well, they are like a little ray of sunshine coming in to brighten up the sky. I have always found my carers to be well trained and courteous. Likewise the office staff, always there to listen and do their utmost to help.
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Review from Deidrie H (Client / Service User) published on 1 June 2020 Submitted via Postal Card•
Overall Experience
An organisation like no other. One that devotes its strength to the needs of others. Where else would one find such a one? They are saving me many a worry and anxiety with helpful insight and advice. Now my ability is limited, no criticism is levelled, only understanding, patience and a helping...
An organisation like no other. One that devotes its strength to the needs of others. Where else would one find such a one? They are saving me many a worry and anxiety with helpful insight and advice. Now my ability is limited, no criticism is levelled, only understanding, patience and a helping hand. Helping me to help myself. I cannot find real fault only admiration. Thank you Pramacare and thank you for thinking to give me a most beautiful bunch of flowers and card for my birthday! Very thoughtful, very kind.
Talking to my son over plans how best to assist in the house or generally is an excellent idea.
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Review from Enid T (Client / Service User) published on 1 June 2020 Submitted via Postal Card•
Overall Experience
Very enjoyable to have them visit. Makes my day. We have a lovely time playing scrabble. They're friends more than carers.
Very enjoyable to have them visit. Makes my day. We have a lovely time playing scrabble. They're friends more than carers.
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Review from Norma L (Client / Service User) published on 1 June 2020 Submitted via Postal Card•
Overall Experience
I find the carers are very patient with me and help me in many ways.
I find the carers are very patient with me and help me in many ways.
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Review from E F (Client / Service User) published on 1 June 2020 Submitted via Postal Card•
Overall Experience
I value the help and assistance I get from all members of the team.
I value the help and assistance I get from all members of the team.
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Review from M H (Wife of Client) published on 19 May 2020 Submitted via Postal Card•
Overall Experience
I have been very pleased with the care I've had for my husband. Your team have all been excellent at the job. Very pleasant, very obliging and very helpful. I would say I look forward to them coming, they cheer me up as well.
I have been very pleased with the care I've had for my husband. Your team have all been excellent at the job. Very pleasant, very obliging and very helpful. I would say I look forward to them coming, they cheer me up as well.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 September 2019
Overall Good
CaringOutstanding
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (6)
News
25 Sep 2026
Residential and care at home provider and registered charity, Care South, has shone a spotlight on the outstanding people behind its care services at its 17th annual Stars Awards. The...
10 Jul 2026
Care South at Home has been named as one of the Top 20 Small Home Care Groups at this year’s Home Care Awards in recognition of the high-quality care provided...
23 Apr 2026
Care South and PramaCare have mutually agreed to merge their care at home and nail care activities from 1 May 2026, to ensure a continuity of care and service to...
There are no accreditations posted yet for Care South at Home Poole.
Meet the Team (2)
Tara PennigtonJob Title Registered ManagerJoined 2025
I have a Health and Social Care background, which has seen me supporting people in the community for many years.
I am looking forward to supporting...
I have a Health and Social Care background, which has seen me supporting people in the community for many years.
I am looking forward to supporting our clients and meeting many of them in the very near future.
Within my role, I will be supporting our staff with their day-to-day activities and personal development.
I will also be supporting our Registered Manager to ensure that we continue to be CQC compliant and that we deliver person-centred care to a high standard in accordance with our ethos and statement of purpose.
I have achieved many qualifications during my career, including the NVQ level 5 in Health and Social Care and a Social Worker degree.
I am a kind, friendly and approachable person, very passionate about my role, supporting clients and staff alike.
Jeanine MillerJob Title Deputy ManagerJoined 2016
I am the Care Centre Manager. I've had a number of roles here, starting as a Locality Manager with responsibility for my own clients and the care...
I am the Care Centre Manager. I've had a number of roles here, starting as a Locality Manager with responsibility for my own clients and the care team, overseeing the delivery of care. I also help with auditing and referrals.
I now manage the Care Coordinator team, answer client phone calls and coordinate the carers' schedules and rotas. I also look to ensure continuity of carers, as we know this is important to our clients.
Frequently Asked Questions about Care South at Home Poole
How many Carers does Care South at Home Poole employ?
Care South at Home Poole employs 89 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care South at Home Poole to verify any information. View our terms and conditions. Care South at Home Poole has an Enhanced Service -what an Enhanced Service includes.
