Prestige Nursing & Care (Worthing)

I have been with Prestige Care for nearly 6 years now, and have been extremely happy with all the care I have received. The carers that I've had over the years have always been kind, helpful and friendly to me.

Staff are wonderful, friendly and always willing to help.

As with all things in life, there can be little "hick ups" along the way but we have never had an issue that is not resolved immediately. Someone is always available at the end of the phone and actions are put in place very quickly. All of her carers care deeply about Mum and do make every effort to ensure she looked after in the best way possible.

The care is excellent and carers are all very good some better than others, the office staff are good but under staffed in my opinion, my wife and I get on with all the carers some become very good friends, And we would both recommend them to others who are in need for care.

We have been using Prestige for almost 10 years. We cannot fault their service. All the staff are kind, friendly and caring. My mum has never complained! They contact me with any concerns and if they are worried about mum's health, they immediately let me know. They are on hand for anything that crops up, big or small. Regular reviews, checks, to make sure everything is ok. I'm not sure how we would mange without them. A big shout out for Gill and Rachaela, but there are too many amazing people here to name them all!

Prestige have been providing care for my mum since December 2025. She had a hospital stay and a couple of respite stays as she wasn't managing well at home. The carers have enabled her to stay at home and for me to have peace of mind that she is safe and well. Communication is excellent - any issues observed on a care call are reported to me in a timely way.

On the rare occasions there has been a problem I have felt easy about reporting this , knowing my concerns will be taken seriously

Rachaela and her team from Prestige have been organising carers for my parents for the last three years.

Their service level has been exceptional, even when put under pressure to find cover at the last minute following sudden changes in our requirements, which unfortunately is an unavoidable and common occurrence when dealing with severe disabilities.

Rachaela responds quickly to our requests and is always patient, understanding, and keen to find solutions which will work for my parents.

The carers themselves and always willing to go the extra mile to offer support and highest level of care. They clearly put the service user's needs first and foremost and do so with a smile and kind word. Those that I have met have been excellent ambassadors for their company!

Thank you!

Having had a spell in hospital over the Christmas period with a serious illness/chest infection I returned home and my carers went the extra mile in looking after me when I was in a bad way. They helped to gradually over several weeks get me out of bed to be able to sit in the lounge again. I have about nine different carers to help every day, one does my shopping and then two carers for four visits a day. I would not be able to cope without my carers.

I am very happy with my care and all the carers.

Excellent!!!

I cannot fault the care given to my parents over the last 3 years. We have used the night care as well as visits 3 times a day. The carers are amazing and go above and beyond for the people they care for. Keep family members in the loop and update if necessary. When we did encounter a concern it was dealt with immediately. The care given to Mum before, during and after her passing was exceptional! The same carers are still with Dad.

I found the office staff and management empathetic while Dad was in hospital for a few weeks during this period.

Lack of professional manner, respect and communication with us (family/main carers) and family wishes and safeguards. Having to ask staff on an occasion to cover mother during personal care, to keep her dignity. Males are present in the room. The final straw of being unprofessional was being shouted/very raised voice by a junior member of staff which resulted in requesting a change of care company.

Staff on the whole, very helpful. Timekeeping is good and any untoward events are dealt with, with care and patience.