Prestige Nursing + Care (Peterborough)

Suites 9 & 14, Blenheim Court, Peppercorn Close, Peterborough PE1 2DU

Prestige Nursing + Care in Peterborough provides home care services designed to meet the care requirements of older people, infirm and disabled; offering anything from a simple one hour visit while also providing solutions for more complex round-the-clock nursing care. The branch has experience in providing specialist care in the home, which includes Palliative care and looking after people with Acquired Brain Injuries. There are also supported living services available and care for people with learning disabilities.

The branch also offers a range of healthcare staffing solutions to NHS and private hospitals, nursing and care homes, prisons, schools and factories. With a focus always on a responsive, high quality service using staff that integrate seamlessly with your own teams.

Group : Prestige Nursing + Care Ltd

Person in charge: Charlotte Walton (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 60

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Prestige Nursing + Care (Peterborough): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.4 (maximum of 10) for Prestige Nursing + Care (Peterborough) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Prestige Nursing + Care (Peterborough) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.417 for Prestige Nursing + Care (Peterborough) is calculated as follows: ( (6 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.417

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Prestige Nursing + Care (Peterborough) is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.4 Prestige Nursing + Care (Peterborough) has a Review Score of 7.4 (7.417) from 2 Reviews

Average Ratings

  • Excellent
    1
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Prestige Nursing + Care (Peterborough)?

  • Extremely LIKELY
    1
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Prestige Nursing + Care (Peterborough)

  • Client / Service User
    1
  • Daughter of Client/Service User
    1

I could not recommend this care agency highly enough. Their response to an urgent request was immediate. Very caring and very astute assessment of my mother's needs.
I was able to amend the care as my mother's health improved, so she now no longer requires daily support.

I do not know where we would have been without them.

How likely would you be to recommend Prestige Nursing + Care (Peterborough)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Claire Higgins, Branch Manager at Prestige Nursing + Care (Peterborough) responded to this review on 18 May 2017:

Thank you for your kind words, the team work hard to deliver the best possibly quality service. We are always here for you and the family when required. Thank you for taking the time to share your appreciation.

I have used Prestige Nursing and Care since November 2016 for home visits of 30 minutes each weekday morning. I am very satisfied with the level of service received.
The carers help with anything I need ie assistance in showering, dressing etc, but also allow me to maintain routines of making tea, breakfast etc myself.

How likely would you be to recommend Prestige Nursing + Care (Peterborough)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.8 out of 5

Claire Higgins, Branch Manager at Prestige Nursing + Care (Peterborough) responded to this review on 06 Mar 2017:

Your are more than welcome. Prestige pride themselves on the delivery of quality care.

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