Prestige Nursing & Care (Plymouth)

Prestige staff provided an excellent service and most punctual.

Very good staff and very good management.

The night time carers were very kind and caring which took a weight off my mind.

My team of carers are always punctual, courteous, and helpful. They never complain, but instead consistently provide an exceptional level of support that keeps me healthy, happy, and independent. They have my sincere respect and gratitude.

Care staff are great,very understanding and willing to assist where possible. I have been a service user for a long time and would not want to change from prestige. Management staff are also very helpfull

Staff always pleasant and happy and on time Most importantly if they are going to be late or time has to change office staff always take time to inform Help is willingly given when carer present can see me struggling and getting out of breath for which I'm always grateful

My husband has dementia and looks forward to his weekly 4-hour visit from the carer. they seemed to hit it off on their first meeting. Weather permitting she takes him for a walk to either the library which has a cafe or to a local cafe, where he enjoys coffee and cake. On days when I have been downtown, people who know us both have told me that they have seen them out and that he was smiling, laughing and chatting away with her. At first, I felt guilty leaving with someone else but now I can go out relaxed knowing all is well.

Prestige has supplied carers for my husband for nearly two years. I can't fault the care taken to provide the same "team" as far as possible. His care plan is regularly reviewed. His smile when they arrive says it all, and I can enjoy some "me" time to recharge my batteries, knowing he's well cared for.

I was exhausted looking after my husband on my own. My husband has Lewis Body Dementia and after seven years I needed some support. Contacting Prestige Nursing & Care was the best thing I could have done. They have provided me with caring and professional staff. The service has gone above and beyond to support myself and my husband. My husband is treated with dignity, and respect and cared for as I would care for him.

I find Prestige Plymouth a very caring agency ready to do whatever they can to help. Their carers are excellent, I have no problem whatsoever with anyone at the agency.

The carers were just class in caring for my late husband. They were patient and respectful.

Everything is fine with care. The company is fine. Ok.

I am very pleased with the care mum is receiving from Prestige. Mum has the same carer for most of her visits, but if there is holiday cover it is always the same relief staff. She has a good continuity of care. I am emailed the timetable for the month as well as the branch providing a paper copy for mum. There is a regular review of care and they are quick to contact me if the carer has any concerns after a visit. I have found all the office staff competent, kind and cheerful. They are knowledgeable about the individuals they provide care for and I always find them very accommodating regarding any changes to times etc.

Myself and my partner are very pleased with the regular staff and they respect my needs and my partners. The regular two ladies - you can talk to them like family.

We used Prestige Nursing for both my parents. All the staff were so caring and understanding with dementia and severe anxieties. We were always contacted with any concerns. There was a continuity of staff, so my parents knew the carers but also the carers knew them. Equally, the office staff were brilliant, especially dealing with my mum's constant phone calls. I honestly do not know how we would have coped without this amazing team.

The staff are all very friendly, kind and helpful. We only needed help for two or three weeks and had no complaints at all.

Carers came once a week to shower my husband. They were always on time and always very kind and helpful. They also did any hoovering as well.

Prestige carers visited three times a week to prepare and cook lunch for me. They were always on time and cleaned everything up in the kitchen. On the visit, they kept me company and had a laugh, and asked me how I was doing. It made my day not so lonely because I had their company. Each one of the carers was always polite and patient and helped me into my comfortable chair before they left.

Prestige have been exemplary in the execution of a care package for a family member. Having previously received really poor service from another care company, Prestige took over and provided exemplary care. Our two regular carers are extremely helpful, polite, empathetic and professional. The office staff have communicated consistently and responded effectively. We have no complaints and recommend Prestige wholeheartedly.

I/we feel like we have a relationship with all the team, and particularly with the enablers, who are exceptional. I/we are completely at ease with the care and thoughtfulness afforded to the client whom is regarded as a friend by us both. Highly recommend.