Prestige Nursing & Care (Plymouth)

54a Morshead Road, Crownhill, Plymouth PL6 5AQ
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9.5 29 Reviews
  • Prestige Nursing & Care (Plymouth), Plymouth
Well respected and experienced in the Plymouth area, Prestige Nursing & Care can provide an extensive range of home care services. Many of the experienced team of Care Workers and Registered Nurses have been present for several years and have strong relationships with clients.

The prestigious rating of 'Outstanding' from the Care Quality Commission in January 2019 evidences the quality of service provided.

The provider's approach includes rigorous pre-employment checks and DBS disclosures, with all professionals taking pride in a quality and efficient service to private and corporate customers alike. Solutions for light and also complex needs are achieved.

The branch can also supply experienced care and nursing staff to homecare clients (personal health budgets and direct payment funding included), care homes, specialist respite centres, day centres, GP surgeries, learning disability homes and day centres, residential schools and occupational health establishments, as well as a team of specialist staff.

In 2025, Prestige Nursing Plymouth was proud to receive 5 awards during the Celebrating Excellence in Care Awards, run by Plymouth City Council. Awards won were 'Service User Involvement', 'Service User Story', 'Manager of the Year - Highly Commended', 'Nurse of the Year' and 'Contribution to Care'.
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Care Provided by Prestige Nursing & Care (Plymouth)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33.65 – £49.01
  • Weekly Live-in Care Fees: £1299 – £3340

These prices are only a guideline, please contact Prestige Nursing & Care (Plymouth) to find out the exact price for your requirements.

Contact Prestige Nursing & Care (Plymouth) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Prestige Nursing & Care (Plymouth) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Emma Bonney (Manager)

Prestige Nursing & Care (Plymouth) Reviews (29)

9.5

Prestige Nursing & Care (Plymouth) has a Review Score of 9.5 (9.461) out of 10, based on 6 reviews in the last 2 years.
Over all time Prestige Nursing & Care (Plymouth) has 29 reviews.

Overall Experience
  • 25
  • 4
  • 0
  • 0
  • 0
Date Published
  • 29
  • 3
  • 3
  • 6
  • 23
Reviewer Connection to Prestige Nursing & Care (Plymouth)
  • 10
  • 8
  • 5
  • 1
  • 1
  • 1
  • 1
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Total of 29, showing 1-20
Review from Ian B (Client) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am severely disabled and have been using Prestige for almost 20 years, so I feel qualified to give an honest opinion of this company and their staff. The office team work incredibly hard to ensure that my daily visits are always covered by my friendly team of carers - a task that becomes especially
challenging when someone is on annual leave.
I often need to change visit times due to other commitments, yet they always manage to ensure that a familiar face is there to support me throughout the day. I have two carers who help me get up in the morning, followed by additional visits at lunchtime and teatime. In the evening, another carer helps me get back to bed and remains with me overnight to make sure I don't encounter any difficulties during the night.
My team of carers are always punctual, courteous, and helpful. They never complain, but instead consistently provide an exceptional level of support that keeps me healthy, happy, and independent. They have my sincere respect and gratitude.
Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)
Thank you for your feedback, and for taking the time to leave a review. We are really pleased that you are happy with our service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S S (Client) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care staff are great,very understanding and willing to assist where possible. I have been a service user for a long time and would not want to change from prestige. Management staff are also very helpfull
Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)
Thank you for your feedback, and for taking the time to leave a review. We are really pleased that you are happy with our service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Patricia F (Client) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff always pleasant and happy and on time Most importantly if they are going to be late or time has to change office staff always take time to inform Help is willingly given when carer present can see me struggling and getting out of breath for which I'm always grateful
Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)
Thank you for your feedback, and for taking the time to leave a review. We are really pleased that you are happy with our service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L S (Wife of Client) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has dementia and looks forward to his weekly 4-hour visit from the carer. they seemed to hit it off on their first meeting. Weather permitting she takes him for a walk to either the library which has a cafe or to a local cafe, where he enjoys coffee and cake. On days when I have been downtown,
people who know us both have told me that they have seen them out and that he was smiling, laughing and chatting away with her. At first, I felt guilty leaving with someone else but now I can go out relaxed knowing all is well.
Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)
Thank you for your feedback, and for taking the time to leave a review. We are pleased you are happy with our service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Diane A (Wife of Client) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prestige has supplied carers for my husband for nearly two years. I can't fault the care taken to provide the same "team" as far as possible. His care plan is regularly reviewed. His smile when they arrive says it all, and I can enjoy some "me" time to recharge my batteries, knowing he's well cared
for.
Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)
Thank you for taking time to leave this review, we are really glad you are happy with our service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pauline H (Wife of Client) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was exhausted looking after my husband on my own. My husband has Lewis Body Dementia and after seven years I needed some support. Contacting Prestige Nursing & Care was the best thing I could have done. They have provided me with caring and professional staff. The service has gone above and beyond
to support myself and my husband. My husband is treated with dignity, and respect and cared for as I would care for him.
Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)
Thank you Pauline for taking the time to leave a review for us. We are really pleased that you are happy with our service.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from W P (Mother of Client) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Prestige Plymouth a very caring agency ready to do whatever they can to help. Their carers are excellent, I have no problem whatsoever with anyone at the agency.
Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)
Thank you for taking time to leave a review, we are really pleased you are happy with our service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pamela F (Wife of Client) published on 16 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were just class in caring for my late husband. They were patient and respectful.
Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)
Thank you for taking the time to leave us a lovely review. We are glad you were happy with our service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S C (Client) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is fine with care. The company is fine. Ok.
Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)
Thank you for taking time to leave us a review, we are glad you are happy.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mary C (Daughter of Client) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care mum is receiving from Prestige. Mum has the same carer for most of her visits, but if there is holiday cover it is always the same relief staff. She has a good continuity of care. I am emailed the timetable for the month as well as the branch providing a paper copy for
mum. There is a regular review of care and they are quick to contact me if the carer has any concerns after a visit. I have found all the office staff competent, kind and cheerful. They are knowledgeable about the individuals they provide care for and I always find them very accommodating regarding any changes to times etc.
Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)
Thank you for your kind words; we are delighted to receive such lovely feedback.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sally P (Partner of Client) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Myself and my partner are very pleased with the regular staff and they respect my needs and my partners. The regular two ladies - you can talk to them like family.
Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)
Thank you for your kind words; we are delighted to receive such lovely feedback.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Karen T (Daughter of Client) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We used Prestige Nursing for both my parents. All the staff were so caring and understanding with dementia and severe anxieties. We were always contacted with any concerns. There was a continuity of staff, so my parents knew the carers but also the carers knew them. Equally, the office staff were brilliant,
especially dealing with my mum's constant phone calls. I honestly do not know how we would have coped without this amazing team.
Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)
Thank you for your kind words; we are delighted to receive such lovely feedback.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J S (Wife of Client) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all very friendly, kind and helpful. We only needed help for two or three weeks and had no complaints at all.
Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)
Thank you for taking the time to leave a review for us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sandra L (Wife of Client) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers came once a week to shower my husband. They were always on time and always very kind and helpful. They also did any hoovering as well.
Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)
Thank you for taking the time to leave a review for us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from W J (Client) assisted by family/friend published on 24 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prestige carers visited three times a week to prepare and cook lunch for me. They were always on time and cleaned everything up in the kitchen. On the visit, they kept me company and had a laugh, and asked me how I was doing. It made my day not so lonely because I had their company. Each one of the
carers was always polite and patient and helped me into my comfortable chair before they left.
Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)
Thank you for your kind words; we are delighted to receive such lovely feedback.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S P (Daughter of Client) published on 22 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prestige have been exemplary in the execution of a care package for a family member. Having previously received really poor service from another care company, Prestige took over and provided exemplary care. Our two regular carers are extremely helpful, polite, empathetic and professional. The office
staff have communicated consistently and responded effectively. We have no complaints and recommend Prestige wholeheartedly.
Reply from Lisa Fisher, Marketing Operations Manager at Prestige Nursing & Care (Plymouth)
Thank you for your kind words, we are delighted to receive such lovely feedback.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Linda G (Sister of Client) published on 10 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I/we feel like we have a relationship with all the team, and particularly with the enablers, who are exceptional. I/we are completely at ease with the care and thoughtfulness afforded to the client whom is regarded as a friend by us both. Highly recommend.
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Review from S D (Client) published on 5 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It has been six months since I started to use Prestige Nursing + Care (Plymouth). It has gone by quickly. In the beginning, we contacted several caring firms and this was the one who answered the telephone politely and in a caring way. Considering everything, you came out first. I like to have the same
person who is friendly, caring and does exactly what I ask for.
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  • Treated with Dignity
  • Value for Money
Review from Rosemary C (Wife of Client) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prestige carers are caring, efficient and very helpful. Nothing is too much trouble for the carers to do.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I K (Client) assisted by family/friend published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. I use shopping and cleaning support every week and the occasional support to attend medical appointments. The staff are always courteous, friendly and deliver an excellent service.
Reply from lisa fisher, Marketing Operations Manager at Prestige Nursing & Care (Plymouth)
Thank you for taking the time to leave us your feedback and kind words.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.461)

Overview of Review Score

The Review Score of 9.5 (9.461) out of 10 for Prestige Nursing & Care (Plymouth) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.861 for Prestige Nursing & Care (Plymouth) is calculated as follows: ( (32 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.861
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prestige Nursing & Care (Plymouth) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (7)

Ashley

Ashley Webb

Job Title: Franchise Director Joined: 2025

Franchise Director

Emma

Emma Bonney

Job Title: Senior Branch Manager Joined: 2000

I have worked for Prestige since November 2000, so I am also part of the furniture now! In a nutshell, I have a busy role. I am responsible for the overall compliance/running of the branch and leading the team.


When I get time to sit still, you will usually find me with a head in my book or out with family. I love walks on the beach - rain or shine!

Kelly

Kelly Hawkins

Job Title: Care Planner Joined: 2008

Kelly monitors and plans our homecare visits, and boy is she good at it! The rostering is a tricky job, and we have always compared it to the biggest jigsaw puzzle in the world, but Kelly is very organised and on top of things.


Kel has two gorgeous doggies and loves to spend time with family (particularly by the sea) when she isn’t working.

Beverley

Beverley Wilson

Job Title: Field Care Supervisor Joined: 2021

Beverley is our frontline person, visiting people and carrying out risk assessments to help plan care, as well as supporting staff by giving them the information they need to do their job outstandingly.


Family is the most important aspect of Beverley’s life, and when she is with them, she is as happy as can be. On days off, you’ll either find her with family or enjoying the great outdoor,s whatever the weather!

Vanessa

Vanessa Schaben

Job Title: Complex Care Nurse Joined: 2024

I think to summarise - I'm a complex care nurse and oversee our complex care clients. I transcribe their MAR charts, review their care plans and carry out monthly audits. I'm also responsible for a lot of our training and completing annual competencies.


My little boy keeps me busy, meaning when I’m not at work, we're normally outside playing with diggers!

Faye

Faye Judic

Job Title: Field Care Supervisor Joined: 2022

Faye is responsible for monitoring and maintaining our compliance for our care team, along with completing some care plans and risk assessments, too.


In her spare time, Faye loves to spend time with family and friends, with evenings on the beach.

Kevin

Kevin Yabsley

Job Title: Recruitment and Compliance Officer Joined: 2025

I joined the company in October 2025. My last role was as an account manager for a cleaning company called Churchill, I’m also a Military veteran with 24 years’ service.


In my free time I enjoy walking & I’m a passionate traveller who loves exploring new places & cultures. I also enjoy the theatre & movies, along with live shows such as concerts & comedy gigs.

Frequently Asked Questions about Prestige Nursing & Care (Plymouth)

What Type of Services does Prestige Nursing & Care (Plymouth) offer?

Prestige Nursing & Care (Plymouth) offers Home Care.

How many Carers does Prestige Nursing & Care (Plymouth) employ?

Prestige Nursing & Care (Plymouth) employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prestige Nursing & Care (Plymouth) to verify any information. View our terms and conditions. Prestige Nursing & Care (Plymouth) has an Enhanced Service - more info.