What Type of Services does Prime Care Support Ltd - Dunstable offer?

Prime Care Support Ltd - Dunstable offers Home Care.

How many Carers does Prime Care Support Ltd - Dunstable employ?

Prime Care Support Ltd - Dunstable employs 134 carers.

Prime Care Support Ltd - Dunstable, Iverforth House, 21-23 Princes Street, Dunstable, Bedfordshire LU6 3AS

Prime Care Support Ltd - Dunstable

Iverforth House, 21-23 Princes Street, Dunstable LU6 3AS

1.3 3 Reviews

Care Provided by Prime Care Support Ltd - Dunstable

Types of Home Care

Live-in Care
24 Hour Care

Contract Durations

Ongoing / Long Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)

Personal Care Services

Medication Assistance (Oral)

Other Care Provided

Dementia
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment

Review from N R (Granddaughter of Client) published on 9 October 2025 Submitted via Website • Report

Overall Experience

I went to visit my Grandad today and was shocked by what I saw. The carer spent most of the time on her phone. At first, I assumed she was doing something work-related, like filling out his medication forms. But later, my Nan told me this is what happens every time-they just sit on their phone. This

has apparently been going on for quite a while.

They don't interact properly with my grandparents at all. It's heartbreaking, but sadly this is the reality for so many people who rely on carers. Instead of actively caring, they come across as lazy and uninterested. These are the last few years of my Grandad's life, and it's disgusting that this is the standard of care being provided, especially considering how much is being paid. What's worse is that the carers refuse to do anything that isn't on the care plan. For example, my Nan, who is 92, asked if they could carry her wash basket downstairs. The carer flat-out refused, saying it wasn't on the plan.

Reply from J Drury, Manager at Prime Care Support Ltd - Dunstable

Thank you for your feedback which we take seriously. Staff use phones to log in/out, read careplans and record notes. Our council contract requires two separate apps, taking time. Staff aren't…read more

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from H S (Daughter of Client) published on 10 November 2023 Submitted via Website • Report

Overall Experience

Careless and sloppy even though I complained to the office several times. When I was away my neighbours, who have the key, had to switch lights off and regulate the heating that was turned up to 30 degrees after the last carers left. Food was usually left out instead of being put in the fridge. They

used to open new cartons of milk or juice before the old ones were finished. Very chaotic. Unfortunately, due to my loved one's hospital admissions, we now have another agency that does exactly the same. We have experienced many agencies and there has only been one good one so far. I have included this extra general info to highlight the problems of the care system in this country.

Reply from Jason Drury, Manager at Prime Care Support Ltd - Dunstable

There were some issues that were raised by the service users's and family members, each concern that was raised received a full investigation and response that service user and family were happy with.…read more

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Gill L (Daughter of Client) published on 14 December 2020 Submitted via Website • Report

Overall Experience

After many emails/conversations, the service has not improved. Of late, the people caring for my dad do not ‘care’ and have become so familiar that they think it is okay to get angry in front of my parents, making them feel extremely vulnerable. Absolutely disgusted to say the least.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Prime Care Support Ltd - Dunstable Reviews (3)

1.3

Prime Care Support Ltd - Dunstable has a Review Score of 1.3 (1.250) out of 10, based on 2 reviews in the last 2 years.
Over all time Prime Care Support Ltd - Dunstable has 3 reviews.

Order by:

Total of 3, showing 1-3

Current Review Score: 1.3 (1.250)

Overview of Review Score

The Review Score of 1.3 (1.250) out of 10 for Prime Care Support Ltd - Dunstable is based on a) the Average Rating and b) the number of positive Reviews.

The Average Rating is 1.3 out of 5 from 2 Reviews in the last 24 months.
The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.250 for Prime Care Support Ltd - Dunstable is calculated as follows: ( (3 Poors x 2) + (9 Very Poors x 1) ) ÷ 12 Ratings = 1.25
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Prime Care Support Ltd - Dunstable is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.