What Type of Services does Prime Care Support Ltd - Dunstable offer?

Prime Care Support Ltd - Dunstable offers Home Care.

How many Carers does Prime Care Support Ltd - Dunstable employ?

Prime Care Support Ltd - Dunstable employs 134 carers.

Prime Care Support Ltd - Dunstable, Iverforth House, 21-23 Princes Street, Dunstable, Bedfordshire LU6 3AS

Prime Care Support Ltd - Dunstable

Iverforth House, 21-23 Princes Street, Dunstable LU6 3AS

1.5 2 Reviews

Care Provided

Types of Home Care

Live-in Care
24 Hour Care

Contract Durations

Ongoing / Long Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)

Personal Care Services

Medication Assistance (Oral)

Other Care Provided

Dementia
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment

Review from H S (Daughter of Client) published on 10 November 2023 Submitted via Website • Report

Overall Experience

Careless and sloppy even though I complained to the office several times. When I was away my neighbours, who have the key, had to switch lights off and regulate the heating that was turned up to 30 degrees after the last carers left. Food was usually left out instead of being put in the fridge. They

used to open new cartons of milk or juice before the old ones were finished. Very chaotic. Unfortunately, due to my loved one's hospital admissions, we now have another agency that does exactly the same. We have experienced many agencies and there has only been one good one so far. I have included this extra general info to highlight the problems of the care system in this country.

Reply from Jason Drury, Manager at Prime Care Support Ltd - Dunstable

There were some issues that were raised by the service users's and family members, each concern that was raised received a full investigation and response that service user and family were happy with.
The service user asked to return to Primecare after a lengthy Hospital Admission.
A lot of support was put in for service user to change over to a new pharmacy as service user could not cope with ordering meds (this is something that we do not normally do as standard when a service user is able to do for themselves)
Compliments were received and sent out to carers as service user was really happy with them and family commented that ‘All carers are wonderful they are like models’.
We agree however that there are "problems of the care system in this country" which can be attributed to a general lack of funding.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Gill L (Daughter of Client) published on 14 December 2020 Submitted via Website • Report

Overall Experience

After many emails/conversations, the service has not improved. Of late, the people caring for my dad do not ‘care’ and have become so familiar that they think it is okay to get angry in front of my parents, making them feel extremely vulnerable. Absolutely disgusted to say the least.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Prime Care Support Ltd - Dunstable Reviews (2)

1.5

Prime Care Support Ltd - Dunstable has a Review Score of 1.5 (1.500) out of 10, based on 1 reviews in the last 2 years.
Over all time Prime Care Support Ltd - Dunstable has 2 reviews.

Order by:

Total of 2, showing 1-2

Current Review Score: 1.5 (1.500)

Overview of Review Score

The Review Score of 1.5 (1.500) out of 10 for Prime Care Support Ltd - Dunstable is based on a) the Average Rating and b) the number of positive Reviews.

The Average Rating is 1.5 out of 5 from 1 Reviews in the last 24 months.
The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.500 for Prime Care Support Ltd - Dunstable is calculated as follows: ( (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 6 Ratings = 1.5
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Prime Care Support Ltd - Dunstable is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.