Russell Green Home Care

11 Stanhope Avenue, Woodhall Spa LN10 6SP
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8.3 23 Reviews
  • Russell Green Home Care, Woodhall Spa
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Cancer Care
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Group/Owner

Person in charge

  • Jill Toon (Home Manager)
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Russell Green Home Care Reviews (23)

8.3

Russell Green Home Care has a Review Score of 8.3 (8.333) out of 10, based on 2 reviews in the last 2 years.
Over all time Russell Green Home Care has 23 reviews.

Overall Experience
  • 15
  • 8
  • 0
  • 0
  • 0
Date Published
  • 23
  • 0
  • 0
  • 2
  • 21
Reviewer Connection to Russell Green Home Care
  • 13
  • 5
  • 3
  • 1
  • 1
Total of 23, showing 21-23
Review from S H (Daughter of Client) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has received very good care from the Russell Green Home Care team for several years. He appreciates the continuity of care from a small group of dedicated staff who understand his needs. The service is good and timely.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Eric W (Client) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been having daycare at Russell Green home care for over 4 1/2 years as and when required, plus home visits evening after daycare when my wife is away overnight. The system has evolved over the years in consultation between myself, my wife and the home management team and is constantly being reviewed
to ensure it is current to any changes to health or family commitments which over time vary. The atmosphere at the home is happy and friendly and any special requirements are noted and acted on quickly. I enjoy my days at Russell Green although there is no regular pattern, especially around bank holiday when breaks of up to 14 days do occur.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Bruce H (Client) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Reliable and professional service. Staff very friendly.
Reply from Sonia Bhandal, Owner at Russell Green Home Care

We kindly thank you for your recent review of Russell Green Care Home.
Many thanks from us all.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.3 (8.333)

Overview of Review Score

The Review Score of 8.3 (8.333) out of 10 for Russell Green Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Russell Green Home Care is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Russell Green Home Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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