Care Provided by Meridian Health and Social Care - Coventry
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Other Care Provided
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Funding & Fees
Contact Meridian Health and Social Care - Coventry to get a personalised quote
Good to Know
Group / Owner
- Meridian Health and Social Care Ltd
- Private Owned
Person in charge
- Amanda Williams (Manager)
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Meridian Health and Social Care - Coventry Reviews (4)
6.0
Meridian Health and Social Care - Coventry has a Review Score of 6.0 (6.000) out of 10, based on 2 reviews in the last 2 years.
Over all time Meridian Health and Social Care - Coventry has 4 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Meridian Health and Social Care - Coventry
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Review from Vicki M (Friend of Client) published on 9 June 2026 Submitted via Website•
Overall Experience
June 2026
Disrespectful staff, non-compliant with health and safety, ignoring infection prevention. Dignity and privacy to the client was not shown after undressing her and exposing her genitalia in front of the window in her lounge while visitors were also in the lounge. The carers did not ask us...
June 2026
Disrespectful staff, non-compliant with health and safety, ignoring infection prevention. Dignity and privacy to the client was not shown after undressing her and exposing her genitalia in front of the window in her lounge while visitors were also in the lounge. The carers did not ask us to leave or ask who we were. I told them to take the client to her room to complete toileting and continence management. PPE aprons not used.
Disrespectful staff, non-compliant with health and safety, ignoring infection prevention. Dignity and privacy to the client was not shown after undressing her and exposing her genitalia in front of the window in her lounge while visitors were also in the lounge. The carers did not ask us to leave or ask who we were. I told them to take the client to her room to complete toileting and continence management. PPE aprons not used.
I'm shocked and horrified of the whole experience as was the other visitor who is significantly younger after witnessing the exposure of the client. I am very saddened and heart broken for the client.
↩Reply from Amanda Williams, Branch Manager at Meridian Health and Social Care - Coventry
Thank you for taking the time to share your feedback. We are very concerned to read the issues you have described, as the dignity, privacy, safety, and wellbeing of the people we support are of utmost importance to us.We were not previously made aware of these concerns and, to date, have not...
Thank you for taking the time to share your feedback. We are very concerned to read the issues you have described, as the dignity, privacy, safety, and wellbeing of the people we support are of utmost importance to us.We were not previously made aware of these concerns and, to date, have not received any complaint, incident report, or contact regarding this matter. As a result, we have not had the opportunity to investigate the allegations or gather further information.
We take any concerns relating to care practices extremely seriously and would welcome the opportunity to discuss this with you directly so that we can fully investigate and address any issues identified. Please contact us at coventry.managers@merdianhsc.co.uk at your earliest convenience.
We are committed to maintaining the highest standards of care and appreciate the opportunity to review and respond to any concerns raised.
Review from Tray Y (Daughter of Client) published on 22 December 2025 Submitted via Website•
Overall Experience
This company provides excellent care for my mum and the carers are reliable and consistently go the extra mile in what they do - I couldn't wish for a better service. I live three hours away from my mum so I particularly appreciate the way the carers are always on time and will alert me to any...
This company provides excellent care for my mum and the carers are reliable and consistently go the extra mile in what they do - I couldn't wish for a better service. I live three hours away from my mum so I particularly appreciate the way the carers are always on time and will alert me to any issues (e.g. if my mum isn't well or there are any problems in the house) and also prompt my mum to let me know when she needs any extra shopping etc. They really make sure all my mums needs are met. The office is also excellent - staff are very responsive to any requests and communication is great. Overall the peace of mind this company has enabled me to have is priceless - thank you Meridian Health and Social care, Coventry team.
↩Reply from Amanda Williams, Branch Manager at Meridian Health and Social Care - Coventry
Thank you very much for your heartfelt words of appreciation; they mean a great deal to both me & our dedicated staff. While we acknowledge that we may not always get everything right, we are wholeheartedly committed to ensuring that our customers receive the highest quality of care possible. Our...
Thank you very much for your heartfelt words of appreciation; they mean a great deal to both me & our dedicated staff. While we acknowledge that we may not always get everything right, we are wholeheartedly committed to ensuring that our customers receive the highest quality of care possible. Our team comprises exceptional individuals who consistently exceed expectations in their roles, and they truly deserve this recognition for their tireless hard work and dedication. Your support and encouragement motivate us to continually improve and strive for excellence in all that we do. Thank you once again; your kind words!
Review from Michelle S (Daughter of Client) published on 6 April 2022 Submitted via Website•
Overall Experience
These carers are fantastic, always go above and beyond in looking after our precious mother. Her face lights up when she sees them walk in, they're always happy, bubbly, very chatty and nothing is too much trouble for them, we as a large family, can’t thank them enough for their care and attention....
These carers are fantastic, always go above and beyond in looking after our precious mother. Her face lights up when she sees them walk in, they're always happy, bubbly, very chatty and nothing is too much trouble for them, we as a large family, can’t thank them enough for their care and attention. The office keeps us well informed too. Well done ladies, keep up the good work you - all deserve a pay rise!
Review from Pete (Son of Client) published on 21 November 2017 Submitted via Website•
Overall Experience
The service has been nothing short of shocking. Failure of carers to turn up on time or in some cases, not at all with no warning.
It has left an 80 yr old woman stressed and uncared for.
When they do turn up, they are there for a few minutes, despite contractual arrangements.
It has left an 80 yr old woman stressed and uncared for.
When they do turn up, they are there for a few minutes, despite contractual arrangements.
Complaints by...
The service has been nothing short of shocking. Failure of carers to turn up on time or in some cases, not at all with no warning.
It has left an 80 yr old woman stressed and uncared for.
When they do turn up, they are there for a few minutes, despite contractual arrangements.
Complaints by phone have gone unanswered. Promises to return calls do not materialise.
I would not pay for any of the services received thus far, and I will be taking it further.
It has left an 80 yr old woman stressed and uncared for.
When they do turn up, they are there for a few minutes, despite contractual arrangements.
Complaints by phone have gone unanswered. Promises to return calls do not materialise.
I would not pay for any of the services received thus far, and I will be taking it further.
The carers are often friendly enough but are clearly disorganised and poorly managed.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 December 2022Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
News
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Meridian Health and Social Care - Coventry.
Accreditations
There are no accreditations posted yet for Meridian Health and Social Care - Coventry.
Meet the Team (0)
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Frequently Asked Questions about Meridian Health and Social Care - Coventry
How many Carers does Meridian Health and Social Care - Coventry employ?
Meridian Health and Social Care - Coventry employs 51 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Meridian Health and Social Care - Coventry to verify any information. View our terms and conditions. Meridian Health and Social Care - Coventry has a Basic Service -what a Basic Service includes.