Shepshed Carers Ltd

Field House, 19 - 23 Field Street, Shepshed, Loughborough LE12 9AL
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9.5 30 Reviews
  • Shepshed Carers Ltd, Loughborough
Shepshed Carers Ltd aims to provide quality home care services to the local community to help people to remain as independent as possible in their own homes and maintain their mental and physical well-being.

Shepshed Carers can offer a wide range of services, including all aspect of personal care, the preparation of food, shopping, household cleaning, short term respite and escort duties.

The service is personalised according to each service user, who receives a copy of their personal care plan to ensure desired outcomes and that their choice of lifestyle is supported.
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Care Provided by Shepshed Carers Ltd

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £26.05

Please contact us regarding more information about our fees.

These prices are only a guideline, please contact Shepshed Carers Ltd to find out the exact price for your requirements.

Contact Shepshed Carers Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Shepshed Carers Ltd to get a personalised quote.

Good to Know

Owner

  • Shepshed Carers Ltd
  • Voluntary / Not for Profit Owned

Person in Charge

  • Lorraine Sanders (Registered Manager)

Shepshed Carers Ltd Reviews (30)

9.5

Shepshed Carers Ltd has a Review Score of 9.5 (9.466) out of 10, based on 5 reviews in the last 2 years.
Over all time Shepshed Carers Ltd has 30 reviews.

Overall Experience
  • 28
  • 2
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Date Published
  • 30
  • 2
  • 2
  • 5
  • 25
Reviewer Connection to Shepshed Carers Ltd
  • 14
  • 9
  • 3
  • 3
  • 1
Total of 30, showing 21-30
Review from M B (Daughter of Client) published on 31 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just started to use the service since Nov 21 (2-calls a day). We had no hesitation in asking Shepshed Carers to come into Mums home to help out.
They have been the ultimate professionals starting from the first phone call to the office asking for help (we have used them a few years ago for another
family member). To the original first call to talk through what they could do and what we felt we needed,
Now the service is in place, Mum is finding everyone very friendly and understanding of her needs and treating Mum with great dignity and respect with a lovely balance of being friendly and very helpful. We have peace of mind knowing that Mum now doesn’t have to struggle with certain aspects of self-care.
I would highly recommend Shepshed Carers if you or any member of your family need any support or assistance.
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Review from J S (Daughter of Client) published on 21 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are kind and considerate, and my mother is very comfortable with them. She looks forward to them going. They provide the care necessary, and she is eating much better with their encouragement. She is much brighter in herself.
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Review from Alison M (Daughter of Client) published on 31 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The caring team look after Mum twice a day am-pm. Although she insists she does not need them and can be irritable, they always treat her well and with dignity. With onset dementia, I'm glad Mum gets so well looked after. It's peace of mind for the family.
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Review from Ann B (Daughter of Client) published on 19 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care is provided for my 90-year-old mother. Carers are all very friendly and caring.
They do an excellent job ensuring Mum is helped with her personal care, and when Mum’s medication ran out, they even went to the pharmacy to collect them ensuring she didn’t miss a day! Everything on the
care plan is done daily.
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Review from A C (Niece of Client) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service.
Prompt and efficient.
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  • Treated with Dignity
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Review from I B (Client) assisted by family/friend published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent, professional, friendly service from all concerned with the business. The carers and admin staff are very good and very approachable about any queries and requests.
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  • Treated with Dignity
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Review from Susan L (Client) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had Shepshed Carers for the last 10-years. They are excellent. They look after me and take me out twice a week. We go shopping and out for lunch. They take me to have my hair cut, to the dentist and opticians.
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Review from Helen C (Daughter of Client) published on 15 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are amazing. They take great care of my mum; nothing is too much trouble. The amount of work they have to fit into their allocated time is a real challenge, but they never fail to deliver. My mum was worried about having to have carers come into her home every day, but she is really happy
with the way they take care of her. We would not be able to cope without each and every one of them. Thanks.
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Review from Josephine H (Client) assisted by family/friend published on 26 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with my experience with Shepshed carers. The carers are very friendly and always will suggest something they could do if they haven't filled their allowed time. My experience with the office is excellent. Questions are answered immediately, and payments easy.
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Review from Deborah H (Daughter of Client) published on 29 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has received excellent care from Shepshed Carers, over the last two and a half years. They have looked after him in a professional but friendly way and I would have no hesitation in recommending their standard of care to anyone seeking a reliable and very satisfactory care company.
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Current Review Score: 9.5 (9.466)

Overview of Review Score

The Review Score of 9.5 (9.466) out of 10 for Shepshed Carers Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.966 for Shepshed Carers Ltd is calculated as follows: ( (28 Excellents x 5) + (1 Goods x 4) ) ÷ 29 Ratings = 4.966
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Shepshed Carers Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (7)

Lorraine

Lorraine Sanders

Job Title: Care Coordinator and Registered Manager Joined: 2012

Lorraine has been with Shepshed Carers Ltd. since 2012, starting as a care professional. She quickly became a Care Coordinator and took the role of Registered Manager in 2023 after the retirement of the co-founder.


Lorraine is the Care Coordinator for the Shepshed area, which includes Hathern and Long Whatton.

Anne

Anne Morris

Job Title: Care Coordinator Joined: 2006

Anne has been with Shepshed Carers Ltd. since 2006 and working as a Care Coordinator since 2017.


She is responsible for the Coalville area, which includes Belton, Donington-le-Heath, Hugglescote, Ravenstone, Thringstone and Whitwick.

Stephanie

Stephanie Redfearn

Job Title: Care Coordinator Joined: 2012

Steph has been with Shepshed Carers Ltd. since 2012, starting as a care professional for the Loughborough area.


In 2021 Steph was awarded 'NCFE Cache Level 5 diploma in leadership for health and social care and children and young people's services (England/Adults' Management)' and in 2023 'Higher Level Apprenticeship in General Adult Social Care in the Apprenticeship sector for occupations in social care and the care of children and young people'.


Steph is now the Care Coordinator for the Shepshed Area, which includes Hathern and
Long Whatton.

Lee

Lee Sanders

Job Title: Company Secretary/Director Joined: 2012

Lee has been with Shepshed Carers Ltd. since February 2012 with steady progression within the company; despite employing male carers, Lee is currently the only man in our office.

Corrin

Corrin Buckby

Job Title: Director Joined: 2014

Corrin has been with the company since 2014. She is responsible for the company's finances and payroll but also works as a care professional. Corrin has 'Accounting AAT 2 + 3', 'Business Level 2' and 'NVQ 2 in Health and Social Care'.

Vicky

Vicky Dance

Job Title: Administrator/Receptionist Joined: 2020

Vicky joined in 2020 at the start of the pandemic the most difficult time for every care provider and she quickly established herself as a brilliant member of the team. She works in the front office in the afternoon and is Petra's job share. Her voice is the first one you hear when you call us.

Petra

Petra Horobin

Job Title: Administrator/Receptionist Joined: 2010

Petra joined the company in 2010 and is Vicky's 'other half', working in the front office in the morning. She was recently voted 'Office Staff Member of the Year 2023' by 'Inspired to Care' and Leicestershire County Council as the 'beating heart of Shepshed Carers Ltd. with pragmatic attitude and dynamic energy'.

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