Review from Laura N (Daughter of Client) published on 14 November 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
Good call from carer for my relative, the carer has helped with the care of my dad so much, I am feeling a lot more confident with the way they do the job, they are looking after him everyday and helping.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Judie H (Daughter of Client) published on 6 February 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
Shores have provided care for my father-in-law for many years until his death in January. Throughout this time, they provided excellent care and went above and beyond on many occasions. The staff became his second family and gave us complete peace of mind knowing that all his needs were being taken
care of. They were quick to flag any problems and suggest sensible solutions, calm in emergency situations, for example, when he had falls etc, and very efficient in dealing with his increased needs as he got older. The staff always turned up with big smiles and treated him with kindness and respect; they also gave support to the wider family when we were worried about the future or needed reassurance. I cannot recommend them highly enough.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Nick B (Son of Client) published on 16 June 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
Shores Home Care has been supplying home care for my dad since October 2021. The previous care provider pulled out of the area giving us very little time to find a new provider. Shores Home Care bent over backwards to ensure they could meet my dad's care needs at very short notice. The care he has received
has been fantastic. Every carer who has worked with him has been caring, safe, friendly and very professional, and dad always looked forward to and enjoyed his morning chat with his carer. The management team are also superb and responds to calls very quickly if they are not in the office. Unfortunately, my dad had a fall and has been hospitalised for a while, and now has to move into a care home. Throughout this time, Shores have been very supportive, and I cannot recommend them highly enough.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
1 May 2025
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Shores Home Care Ltd
What Type of Services does Shores Home Care Ltd offer?
Shores Home Care Ltd offers Home Care.
How many Carers does Shores Home Care Ltd employ?
Shores Home Care Ltd employs 5 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Shores Home Care Ltd to verify any information. View our terms and conditions. Shores Home Care Ltd has an Basic Service - more info.