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Somerset Care Community Services (Wiltshire)

B4 Ashville Centre, Commerce Way, Melksham, Wiltshire SN12 6ZE
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Somerset Care Community Services (Wiltshire) logo
Somerset Care Community Services (Wiltshire), Melksham
Somerset Care Community Services (Wiltshire), Melksham
Somerset Care Community Services (Wiltshire), Melksham

Somerset Care’s Community Services in Wiltshire provide personalised care to people in their own homes, tailored to their individual needs.

Care and support is carried out by trained professionals who provide personal care, dementia support, rehabilitation services and more, either for a short time or for the longer-term.

Somerset Care has a strong presence as a not-for-profit provider in the south of England.

Care Provided by Somerset Care Community Services (Wiltshire)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Contact Somerset Care Community Services (Wiltshire) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Karen Martin (Business Manager)

Somerset Care Community Services (Wiltshire) Reviews (19)

9.3

Somerset Care Community Services (Wiltshire) has a Review Score of 9.3 (9.267) out of 10, based on 5 reviews in the last 2 years. Over all time Somerset Care Community Services (Wiltshire) has 19 reviews.

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Showing 19 reviews matching selected criteria
Review from J S (Client / Service User) published on 13 August 2025 Submitted via Postal Card
Overall Experience

I have been very satisfied by the care given to me. Nothing has been too much trouble. She is cheerful and this makes her visit more welcome.

Reply from Wiltshire Home Care Team, Somerset Care Group at Somerset Care Community Services (Wiltshire)

Thank you for your wonderful feedback for our Wiltshire Home Care Team, and the care they provide. It is our privilege to support you with the care you need, at home.

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Review from Peter H (Client / Service User) published on 11 August 2025 Submitted via Postal Card
Overall Experience

Somerset Care provides a reliable service and staff are very professional, friendly, accommodating and trustworthy. Flexibility of bookings is appreciated. Regular attendance by the staff members creates rapport and a bond with clients.

Reply from Wiltshire Home Care Team, Somerset Care Group at Somerset Care Community Services (Wiltshire)

Thank you for your fantastic review for our Wiltshire Home Care Team. We are so glad to provide you with the support you need to live the life you choose, in your own home.

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Review from J G (Brother of Client) published on 11 August 2025 Submitted via Postal Card
Overall Experience

Excellent service provided my brother with the right amount of care and supervision.

Reply from Wiltshire Home Care, Somerset Care Group at Somerset Care Community Services (Wiltshire)

Thank you for taking the time to share your feedback for our Wiltshire home care team. We are so pleased to hear that you rate the support your brother received as 5-star.

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Review from L S (Client / Service User) published on 11 August 2025 Submitted via Postal Card
Overall Experience
Timings have been an issue in the past, but seem to be okay at the moment. Calls have been great with the staff.

*Timings - this is nothing to do with lateness, it is to do with requested times.

Reply from Wiltshire Home Care Team, Somerset Care Group at Somerset Care Community Services (Wiltshire)

Thank you for sharing your feedback for the support you receive at home. We are glad to read that our team have been able to adapt their visits to suit your preferred timings, and that you are pleased with the care you receive.

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Review from C R (Client / Service User) published on 4 August 2025 Submitted via Website
Overall Experience
I have been using Somerset Care Community Home Care for over 10 years.
All of the carers that visit are professional, courteous, trustworthy, and well trained. Most of my care is provided by two carers who cover ~90% of the calls between them, which I value as it helps me to manage my condition.
The team leaders and planning staff are approachable and helpful, striving to accommodate my needs as much as possible. My only criticism would be occasional lack of communication when call times are changed at short notice, particularly at weekends. However, since feeding this back to the team they have clearly made efforts to improve.

I would recommend Somerset Care to anyone needing home care in my area (Corsham & villages).

Reply from Wiltshire Community Services Team, Somerset Care Group at Somerset Care Community Services (Wiltshire)

Thank you so much for your review and continued customer loyalty - it is a pleasure to support you in your own home. We welcome all feedback as it provides us with the opportunity to learn and improve, so thank you for enabling us to do so. Thank you also for your kind words of recommendation, which we will share with your regular carers.Best regards,Somerset Care Community Services (Wiltshire)

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Review from Ingalill K (Client / Service User) published on 4 March 2024 Submitted via Postal Card
Overall Experience

My care package is working overall.

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Review from Hilary C (Partner of Client) published on 5 October 2022 Submitted via Postal Card
Overall Experience

The office updates me when issues arise with staff shortages in a timely way. I miss having support because moving my husband alone is difficult and sometimes impossible, but I understand there are some people completely alone. All the staff are extremely kind, caring, efficient and experienced. One gentleman is with us the most, and we have a good rapport, and he is very adaptable to his ways. The app is excellent and appreciated. I am very pleased and grateful to all staff involved.

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Review from S Q (Son of Client) published on 12 September 2019 Submitted via Postal Card
Overall Experience

Helpful, friendly, understanding, punctual. Enjoyable, relaxing, generally superb service.

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Review from C P (Son-in-law of Client) published on 12 September 2019 Submitted via Postal Card
Overall Experience

The service and care is fantastic. They form a bond and a great relationship with my Father in Law. He has lived with us for approximately 30 years and I was asked to care for him on palliative leave when discharged from hospital. I feel my task would have been much more difficult without your carers help and support.

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Review from D T (Husband of Client) published on 4 September 2019 Submitted via Postal Card
Overall Experience

My wife found the carers cheerful, kind and patient.

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Review from John C (Client / Service User) published on 21 May 2019 Submitted via Postal Card
Overall Experience

Excellent service from all.

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Review from Daphne P (Client / Service User) published on 17 May 2019 Submitted via Postal Card
Overall Experience

We are very pleased with the level of care provided. All the carers are very helpful and considerate, also the management have been very helpful and caring.

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Review from Sheila W (Wife of Client) published on 16 May 2019 Submitted via Postal Card
Overall Experience

Very friendly and capable carer. Very good timekeeper.

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Review from Susan H (Niece of Client) published on 16 May 2019 Submitted via Postal Card
Overall Experience

My uncle has paranoid schizophrenia, he struggles to trust anyone and let people in his home, however the care assistant who comes in twice a week to assist him in the bath is very kind and he's built up a lovely trust with her. My family are very happy with the care he so greatly needed. A huge thank you.

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Review from H R (Daughter of Client) published on 17 August 2018 Submitted via Postal Card
Overall Experience

The care my mother has received is fantastic. Anytime any issues arise they have been dealt with efficiently and with care. Her carers are kind, considerate and very patient. Nothing is too much bother and they brighten her day with their humour and conversation. We have total trust in their care and presence in her house.

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Review from Hazell J (Client / Service User) published on 15 June 2018 Submitted via Postal Card
Overall Experience

Very good and very friendly.

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Review from Mary H (Client / Service User) published on 15 June 2018 Submitted via Postal Card
Overall Experience

Very good so far.

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Review from D K (Client / Service User) published on 15 June 2018 Submitted via Postal Card
Overall Experience

An excellent service, always available.

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Review from Beatrice R (Client / Service User) published on 21 May 2018 Submitted via Postal Card
Overall Experience

It has been one year since My Willows (Melksham) has come to me. The girls have been wonderful and the manager is a wonderful organiser.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 October 2022
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Somerset Care Community Services (Wiltshire).

Awards / Recognitions (1)

  • Recipient: Somerset Care LtdDate: Thursday 30 Apr 2020

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Somerset Care Community Services (Wiltshire)

How many Carers does Somerset Care Community Services (Wiltshire) employ?

Somerset Care Community Services (Wiltshire) employs 154 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Somerset Care Community Services (Wiltshire) to verify any information. View our terms and conditions. Somerset Care Community Services (Wiltshire) has an Enhanced Service - more info.