Somerset Care Community Services (Wiltshire)

B4 Ashville Centre, Commerce Way, Melksham SN12 6ZE
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9.2 19 Reviews
  • Somerset Care Community Services (Wiltshire), Melksham
Somerset Care’s Community Services in Wiltshire provide personalised care to people in their own homes, tailored to their individual needs.

Care and support is carried out by trained professionals who provide personal care, dementia support, rehabilitation services and more, either for a short time or for the longer-term.

Somerset Care has a strong presence as a not-for-profit provider in the south of England.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £18.75

These prices are only a guideline, please contact Somerset Care Community Services (Wiltshire) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Karen Martin (Business Manager)

Somerset Care Community Services (Wiltshire) Reviews (19)

9.2

Somerset Care Community Services (Wiltshire) has a Review Score of 9.2 (9.239) out of 10, based on 6 reviews in the last 2 years. Over all time Somerset Care Community Services (Wiltshire) has 19 reviews.

Overall Experience

  • 14
  • 4
  • 1
  • 0
  • 0

Date Published

19
5
5
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13

Review from J S (Client) published on 13 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied by the care given to me. Nothing has been too much trouble. She is cheerful and this makes her visit more welcome.

Reply from Wiltshire Home Care Team, Somerset Care Group at Somerset Care Community Services (Wiltshire)

Thank you for your wonderful feedback for our Wiltshire Home Care Team, and the care they provide. It is our privilege to support you with the care you need, at home.

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Review from Peter H (Client) assisted by family/friend published on 11 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Somerset Care provides a reliable service and staff are very professional, friendly, accommodating and trustworthy. Flexibility of bookings is appreciated. Regular attendance by the staff members creates rapport and a bond with clients.

Reply from Wiltshire Home Care Team, Somerset Care Group at Somerset Care Community Services (Wiltshire)

Thank you for your fantastic review for our Wiltshire Home Care Team. We are so glad to provide you with the support you need to live the life you choose, in your own home.

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Review from J G (Brother of Client) published on 11 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided my brother with the right amount of care and supervision.

Reply from Wiltshire Home Care, Somerset Care Group at Somerset Care Community Services (Wiltshire)

Thank you for taking the time to share your feedback for our Wiltshire home care team. We are so pleased to hear that you rate the support your brother received as 5-star.

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Review from L S (Client) published on 11 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Timings have been an issue in the past, but seem to be okay at the moment. Calls have been great with the staff.
*Timings - this is nothing to do with lateness, it is to do with requested times.

Reply from Wiltshire Home Care Team, Somerset Care Group at Somerset Care Community Services (Wiltshire)

Thank you for sharing your feedback for the support you receive at home. We are glad to read that our team have been able to adapt their visits to suit your preferred timings, and that you are pleased with the care you receive.

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Review from C R (Client) published on 4 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Somerset Care Community Home Care for over 10 years.
All of the carers that visit are professional, courteous, trustworthy, and well trained. Most of my care is provided by two carers who cover ~90% of the calls between them, which I value as it helps me to manage my condition.
The
team leaders and planning staff are approachable and helpful, striving to accommodate my needs as much as possible. My only criticism would be occasional lack of communication when call times are changed at short notice, particularly at weekends. However, since feeding this back to the team they have clearly made efforts to improve.
I would recommend Somerset Care to anyone needing home care in my area (Corsham & villages).

Reply from Wiltshire Community Services Team, Somerset Care Group at Somerset Care Community Services (Wiltshire)

Thank you so much for your review and continued customer loyalty - it is a pleasure to support you in your own home. We welcome all feedback as it provides us with the opportunity to learn and improve, so thank you for enabling us to do so. Thank you also for your kind words of recommendation, which we will share with your regular carers.Best regards,Somerset Care Community Services (Wiltshire)

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Review from Ingalill K (Client) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My care package is working overall.

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Review from Hilary C (Partner of Client) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The office updates me when issues arise with staff shortages in a timely way. I miss having support because moving my husband alone is difficult and sometimes impossible, but I understand there are some people completely alone. All the staff are extremely kind, caring, efficient and experienced. One
gentleman is with us the most, and we have a good rapport, and he is very adaptable to his ways. The app is excellent and appreciated. I am very pleased and grateful to all staff involved.

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Review from S Q (Son of Client) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful, friendly, understanding, punctual. Enjoyable, relaxing, generally superb service.

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Review from C P (Son-in-law of Client) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and care is fantastic. They form a bond and a great relationship with my Father in Law. He has lived with us for approximately 30 years and I was asked to care for him on palliative leave when discharged from hospital. I feel my task would have been much more difficult without your carers
help and support.

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Review from D T (Husband of Client) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife found the carers cheerful, kind and patient.

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Review from John C (Client) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from all.

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Review from Daphne P (Client) assisted by family/friend published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the level of care provided. All the carers are very helpful and considerate, also the management have been very helpful and caring.

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Review from Sheila W (Wife of Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and capable carer. Very good timekeeper.

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Review from Susan H (Niece of Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has paranoid schizophrenia, he struggles to trust anyone and let people in his home, however the care assistant who comes in twice a week to assist him in the bath is very kind and he's built up a lovely trust with her. My family are very happy with the care he so greatly needed. A huge thank
you.

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Review from H R (Daughter of Client) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received is fantastic. Anytime any issues arise they have been dealt with efficiently and with care. Her carers are kind, considerate and very patient. Nothing is too much bother and they brighten her day with their humour and conversation. We have total trust in their care and
presence in her house.

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Review from Hazell J (Client) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very good and very friendly.

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Review from Mary H (Client) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good so far.

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Review from D K (Client) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent service, always available.

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Review from Beatrice R (Client) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been one year since My Willows (Melksham) has come to me. The girls have been wonderful and the manager is a wonderful organiser.

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Current Review Score: 9.2 (9.239)

Overview of Review Score

The Review Score of 9.2 (9.239) out of 10 for Somerset Care Community Services (Wiltshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.639 for Somerset Care Community Services (Wiltshire) is calculated as follows: ( (24 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.639

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Somerset Care Community Services (Wiltshire) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Somerset Care Community Services (Wiltshire)

What Type of Services does Somerset Care Community Services (Wiltshire) offer?

Somerset Care Community Services (Wiltshire) offers Home Care.

How many Carers does Somerset Care Community Services (Wiltshire) employ?

Somerset Care Community Services (Wiltshire) employs 154 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Somerset Care Community Services (Wiltshire) to verify any information. View our terms and conditions. Somerset Care Community Services (Wiltshire) has an Enhanced Service - more info.