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9.0 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Somerset Care Ltd
Somerset Care offers a range of services available to people in their own homes, aimed towards increasing independence.

Highly-trained care staff deliver a person-centred service, and some are experienced in specialist fields such as dementia care, learning disabilities or rehabilitation following time spent in hospital. Care, carried out with dignity and respect, is available for many complex conditions as well as physical and learning disabilities.

Domestic support is tailored to suit the individual, and can be provided for a few hours or as 24/7 live-in care.

Somerset Care Ltd Locations (3)

3 Home Care Providers owned by Somerset Care Ltd
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Somerset Care Community Services (Wiltshire)
B4 Ashville Centre, Commerce Way, Melksham SN12 6ZE 
9.3 19 reviews
Somerset Care Community Services (Wiltshire), Melksham, Wiltshire
"I have been very satisfied by the care given to me. Nothing has been too much trouble. She is cheerful and this makes her visit more…"   Read all 19 reviews

Somerset Care’s Community Services in Wiltshire provide personalised care to people in their own homes, tailored to their individual needs. Care and support is carried out by trained professionals ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Somerset Care Community Services
First Floor, Wellington House, Queen Street, Taunton TA1 3UF 
9.2 79 reviews
Somerset Care Community Services, Taunton, Somerset
"Initially, a few problems; some carers refused to perform small light household tasks and left before the time. However, I rang the agency…"   Read all 79 reviews

Somerset Care’s Community Services in Taunton Deane, Minehead and West Somerset offer personalised care and support services to people living in their own homes. A team of skilled care and support ... Read more

Care Provided
  • Visiting Care
  • Dementia
Realise (South West)
Huish House, Huish Close, Hamilton Road, Taunton TA1 2EP 
8.5 2 reviews
Realise (South West), Taunton, Somerset
"We are extremely pleased with the quality of care being provided. The management team are really on top of all aspects of his care…"   Read all 2 reviews

Realise South West is Somerset Care’s award winning learning disabilities service, part of the not-for-profit Somerset Care Group. Committed to transforming care and support for people with a ... Read more

Care Provided
  • Visiting Care
  • Dementia

Somerset Care Ltd Reviews (100)

9.0

Somerset Care Ltd has a Group Review Score of 9.0 (8.986) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Somerset Care Ltd must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Somerset Care Ltd
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Review of

Somerset Care Community Services

from A B (Husband of Client) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Since the takeover, programming has been worse. Too many changes to be emergency changes, e.g. 22/9/25 14 visits 11 changes, November 24 14 visits 9 changes, Dec 15 14 visits 8 changes. There appears to be three types of staff contracts. Standard of care varies from barely satisfactory to excellent,
e.g. dishes are left to drain, not put away, client is not mobile enough to transfer dishes himself, 24/7 carer (me) does it. Not all due to inexperience. Management guidance/supervision needs. Looking for improvement in 2026.
Reply from Somerset Care Community Services Team, Somerset Care at Somerset Care Community ServicesThank you for taking the time to share your feedback. We are sorry to read of your concerns, and would appreciate the opportunity to discuss these with you, so that we can investigate further. Please do contact your Team Manager, or call our office on 01823 447120 so that we can look into this for you. Thank you.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review of

Somerset Care Community Services

from Veronica B (Client) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The health carers coming to me are very good and kind. Two half hour visits per week, I needed a lot of home care- due to serious operation in 2018, needing to move to a bungalow due to requiring extra living care. Lost it all after 15 month, once I needed help with showering, once I could do for myself,
I kept carers on, as both great help in emergency seeing help was arranged for what may have been needed, kind caring, most understanding. Regular service very good, not always so far timely replacement if regulars are ill or on holidays. But for having home care for many disabled is a wonderful service- thank you so much!
Reply from Somerset Care Community Services, Somerset Care at Somerset Care Community ServicesDear Veronica, thank you for leaving a review for our Somerset Care Community Services Team. We will share your compliments with your regular carers, who will be really touched, and our wider team who provide cover for them as needed. We are glad to have been able to continue to support you following the change in your living arrangements, helping you to remain safe and supported at home.
Best regards,
Somerset Care Community Services
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Review of

Somerset Care Community Services

from Janet H (Wife of Client) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was pleased to have support from the carers who attended to my husband during his final weeks they were kind, caring and very efficient during their visits. They seemed to be able to extend their time with us when necessary during his final days. We were provided with a lot of equipment which helped
him to remain as comfortable as possible. This was delivered and taken away at the times stated. A huge thank you to all.
Reply from Somerset Care Community Services, Somerset Care at Somerset Care Community ServicesDear Janet, thank you taking the time to share your kind feedback for the care your husband received from our Somerset Care Community Services Team. We were glad to be able to support him, and yourself, during his final precious weeks.
With our very best wishes,
Somerset Care Community Services
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Review of

Somerset Care Community Services

from P J (Client) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Initially, a few problems; some carers refused to perform small light household tasks and left before the time. However, I rang the agency and all sorted out now. No problems, very satisfied with care I get.
Reply from Somerset Care Community Services, Somerset Care at Somerset Care Community ServicesThank you for leaving a review for our Somerset Care Community Services Team. We are pleased to have been able to resolve any initial confusion around your support package with you, and ensure that you receive regular care which meets your needs.
Kind regards,
Somerset Care Community Services
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Review of

Somerset Care Community Services

from R C (Client) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Carers on the whole good. Some excellent. Trouble comes when carers are on holiday. Planners are not very good.
Reply from Somerset Care Community Services, Somerset Care at Somerset Care Community ServicesThank you for taking the time to leave a review. Whilst we are pleased to read that you consider your care team to be good, we would love to speak with you to discuss how we can improve your overall experience. Your Team Manager will be in touch to discuss and resolve any concerns you may have, but please do also feel free to contact the office directly should you wish to do so. Thank you.
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Review of

Somerset Care Community Services

from Y C (Client) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of all my care support is very caring, and nice how they talk to me and as it makes me look forward to seeing them each day.
Reply from Somerset Care Community Services, Somerset Care at Somerset Care Community ServicesThank you for taking the time to leave a review for our Somerset home care services. We are so pleased that you rate every aspect of your experience as 5 stars.
Best regards,
Somerset Care Community Services
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  • Treated with Dignity
  • Value for Money
Review of

Somerset Care Community Services

from P F (Client) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
Reply from Somerset Care Community Services, Somerset Care at Somerset Care Community ServicesThank you for sharing your feedback for our home care services in Somerset. We are pleased that you are happy with the care and support your receive from our team.
Best regards,
Somerset Care Community Services
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  • Management
  • Treated with Dignity
  • Value for Money
Review of

Realise (South West)

from T R (Son of Client) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the service we have.the carers are very good.
Reply from Realise South West, Somerset Care at Realise (South West)Thank you for taking the time to leave a 5-star review for Realise! We are so glad that your family is benefiting from the team's support.Best regards, Realise South West
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  • Treated with Dignity
  • Value for Money
Review of

Realise (South West)

from G C (Father of Client) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely pleased with the quality of care being provided. The management team are really on top of all aspects of his care arrangements. His small team who provide one to one care is truly outstanding. Our son has had several emergency medical challenges over the recent past. His team acted
so professionally and were complimented by the paramedics and hospital staff which is testament to how well they performed. The team endeavor to find stimulating activities and one of his team took him to an activity centre for a few days which must have been so exhausting for her but so wonderfully enjoyable for our son. Our son is very happy in his home, and we are so relived and contented with his care. If we have any concerns they are quickly resolved.
Reply from Realise South West, Somerset Care Group at Realise (South West)Thank you so much for taking the time to share your feedback for your son's Realise support team. We are really touched by your kind words, and it means the world to us that he is safe, happy and able to enjoy activities which are meaningful to him. We are privileged to be able to support him to live the life he chooses. Best regards,Realise
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  • Treated with Dignity
  • Value for Money
Review of

Somerset Care Community Services (Wiltshire)

from J S (Client) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very satisfied by the care given to me. Nothing has been too much trouble. She is cheerful and this makes her visit more welcome.
Reply from Wiltshire Home Care Team, Somerset Care Group at Somerset Care Community Services (Wiltshire)Thank you for your wonderful feedback for our Wiltshire Home Care Team, and the care they provide. It is our privilege to support you with the care you need, at home.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Somerset Care Community Services (Wiltshire)

from Peter H (Client) assisted by family/friend published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Somerset Care provides a reliable service and staff are very professional, friendly, accommodating and trustworthy. Flexibility of bookings is appreciated. Regular attendance by the staff members creates rapport and a bond with clients.
Reply from Wiltshire Home Care Team, Somerset Care Group at Somerset Care Community Services (Wiltshire)Thank you for your fantastic review for our Wiltshire Home Care Team. We are so glad to provide you with the support you need to live the life you choose, in your own home.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Somerset Care Community Services (Wiltshire)

from J G (Brother of Client) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service provided my brother with the right amount of care and supervision.
Reply from Wiltshire Home Care, Somerset Care Group at Somerset Care Community Services (Wiltshire)Thank you for taking the time to share your feedback for our Wiltshire home care team. We are so pleased to hear that you rate the support your brother received as 5-star.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review of

Somerset Care Community Services (Wiltshire)

from L S (Client) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Timings have been an issue in the past, but seem to be okay at the moment. Calls have been great with the staff.
*Timings - this is nothing to do with lateness, it is to do with requested times.
Reply from Wiltshire Home Care Team, Somerset Care Group at Somerset Care Community Services (Wiltshire)Thank you for sharing your feedback for the support you receive at home. We are glad to read that our team have been able to adapt their visits to suit your preferred timings, and that you are pleased with the care you receive.
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  • Treated with Dignity
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Review of

Somerset Care Community Services (Wiltshire)

from C R (Client) published on 4 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Somerset Care Community Home Care for over 10 years.
All of the carers that visit are professional, courteous, trustworthy, and well trained. Most of my care is provided by two carers who cover ~90% of the calls between them, which I value as it helps me to manage my condition.
The
team leaders and planning staff are approachable and helpful, striving to accommodate my needs as much as possible. My only criticism would be occasional lack of communication when call times are changed at short notice, particularly at weekends. However, since feeding this back to the team they have clearly made efforts to improve.
I would recommend Somerset Care to anyone needing home care in my area (Corsham & villages).
Reply from Wiltshire Community Services Team, Somerset Care Group at Somerset Care Community Services (Wiltshire)Thank you so much for your review and continued customer loyalty - it is a pleasure to support you in your own home. We welcome all feedback as it provides us with the opportunity to learn and improve, so thank you for enabling us to do so. Thank you also for your kind words of recommendation, which we will share with your regular carers.Best regards,Somerset Care Community Services (Wiltshire)
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  • Treated with Dignity
  • Value for Money
Review of

Somerset Care Community Services

from R T (Husband of Client) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care given to my wife.
Reply from Somerset Care Community Services, Somerset Care Community Services at Somerset Care Community ServicesThank you so much for leaving a 5* review for our Somerset Care Community Services team. We are so happy to read that you consider the care provided for you wife to be excellent. Best regards,Somerset Care
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Review of

Somerset Care Community Services

from V W (Client) assisted by family/friend published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff including managers extremely pleasant and helpful, efficient, honest, well mannered. We look forward to seeing them each day and they like coming to us.
Reply from Somerset Care, Somerset Care at Somerset Care Community ServicesThank you for taking the time to leave a review for our Home Care Team. We are pleased to are receiving the support you need from the comfort of your own home, and having such a good experience with us. Best regards, Somerset Care.
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  • Treated with Dignity
  • Value for Money
Review of

Somerset Care Community Services

from Karen C (Client) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very grateful for all the help that your team provided when I came out of hospital. All the team were friendly and very helpful. Thank you.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review of

Somerset Care Community Services

from Elma H (Wife of Client) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We only had a small amount of care, but it was very helpful. It seemed to end very abruptly with not an explanation why.
Reply from Somerset Care, Somerset Care at Somerset Care Community ServicesDear Elma. Many thanks for your feedback on the ‘Discharge 2 Assess Service’ which was provided by Somerset Care and commissioned by Somerset Council, to support your husband's return home from hospital. We are pleased to hear that the care our team provided during this period was helpful. Best regards, Somerset Care.
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Review of

Somerset Care Community Services (Wiltshire)

from Ingalill K (Client) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My care package is working overall.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review of

Somerset Care Community Services

from Julia B (Daughter of Client) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only speak highly of the care received. Everyone was kind, helpful, professional and thoughtful. My mum was treated as an individual and her needs were perfectly met. As a daughter, I was well informed and, because of the quality of care, it was like a weight disappearing from my shoulders, whilst
knowing Mum was in the care of an experienced, kind, helpful and compassionate team. Thank you.
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Awards / Recognitions (1)

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Frequently Asked Questions about Somerset Care Ltd

How many Agencies does Somerset Care Ltd own?

Somerset Care Ltd own 3 Agencies.

Which Somerset Care Ltd Agencies have the highest review score?

Somerset Care Community Services (Wiltshire), Somerset Care Community Services & Realise (South West) have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Somerset Care Ltd to verify any information. View our terms and conditions. Somerset Care Ltd has an Enhanced Service – more info.