Home Care Providers Owned by Somerset Care Ltd in Somerset

The quality of care has been good, although the team looking after my son has been disrupted by staff illness meaning that continuity, which is paramount, has sometimes been lost. My son is well looked after with the team trying hard to secure some new activities to ensure that there is plenty for my son to do each week. I have a very good relationship with the team. In particular the purchase of a new phone has improved communications.

My daughter has been supported by Realise for five years. They have always and continue to deliver exceptional person-centred care. The communication between myself and Realise is transparent and regular. There has been one occasion where I reached out to the manager, and my concerns were immediately addressed. I'm proud to inform people Jessy is supported by Realise.

Their patience, creativity and understanding have made a huge difference to his well being and confidence. Communication with us as parents has been excellent. We always feel included.

Very happy with the service.

Steve has been cared for by Realise for several years now, and we have always been so grateful for his amazing team. They always have his best interests at heart and each member of his team brings something different into Steve's life. As I age it gives me the reassurance that there will always be a wonderful team of people to care for my son, enabling him to live his best life possible.

Since the takeover, programming has been worse. Too many changes to be emergency changes, e.g. 22/9/25 14 visits 11 changes, November 24 14 visits 9 changes, Dec 15 14 visits 8 changes. There appears to be three types of staff contracts. Standard of care varies from barely satisfactory to excellent, e.g. dishes are left to drain, not put away, client is not mobile enough to transfer dishes himself, 24/7 carer (me) does it. Not all due to inexperience. Management guidance/supervision needs. Looking for improvement in 2026.

The health carers coming to me are very good and kind. Two half hour visits per week, I needed a lot of home care- due to serious operation in 2018, needing to move to a bungalow due to requiring extra living care. Lost it all after 15 month, once I needed help with showering, once I could do for myself, I kept carers on, as both great help in emergency seeing help was arranged for what may have been needed, kind caring, most understanding. Regular service very good, not always so far timely replacement if regulars are ill or on holidays. But for having home care for many disabled is a wonderful service- thank you so much!

I was pleased to have support from the carers who attended to my husband during his final weeks they were kind, caring and very efficient during their visits. They seemed to be able to extend their time with us when necessary during his final days. We were provided with a lot of equipment which helped him to remain as comfortable as possible. This was delivered and taken away at the times stated. A huge thank you to all.

Initially, a few problems; some carers refused to perform small light household tasks and left before the time. However, I rang the agency and all sorted out now. No problems, very satisfied with care I get.

Carers on the whole good. Some excellent. Trouble comes when carers are on holiday. Planners are not very good.

My experience of all my care support is very caring, and nice how they talk to me and as it makes me look forward to seeing them each day.

Very good.

We are extremely pleased with the quality of care being provided. The management team are really on top of all aspects of his care arrangements. His small team who provide one to one care is truly outstanding. Our son has had several emergency medical challenges over the recent past. His team acted so professionally and were complimented by the paramedics and hospital staff which is testament to how well they performed. The team endeavor to find stimulating activities and one of his team took him to an activity centre for a few days which must have been so exhausting for her but so wonderfully enjoyable for our son. Our son is very happy in his home, and we are so relived and contented with his care. If we have any concerns they are quickly resolved.

Excellent care given to my wife.

All staff including managers extremely pleasant and helpful, efficient, honest, well mannered. We look forward to seeing them each day and they like coming to us.

I am very grateful for all the help that your team provided when I came out of hospital. All the team were friendly and very helpful. Thank you.

We only had a small amount of care, but it was very helpful. It seemed to end very abruptly with not an explanation why.

I can only speak highly of the care received. Everyone was kind, helpful, professional and thoughtful. My mum was treated as an individual and her needs were perfectly met. As a daughter, I was well informed and, because of the quality of care, it was like a weight disappearing from my shoulders, whilst knowing Mum was in the care of an experienced, kind, helpful and compassionate team. Thank you.

Very impressed with the standard of care provided. All carers take great consideration of clients' needs, carried out with respect, efficiency and friendliness. Much appreciated by the client. Also very helpful to her relatives in knowing the client is receiving such care, with good communications about her well-being.

This service did not work well. My mother was classed fit for discharge from hospital to her home. The time she was home was awful, she had nightmares and confusion and despite several carers I still found her, in tears, wandering the street - she was readmitted to hospital. Despite this she was again discharged and the outcome was the same. She is now being assessed in a care home. I have to say I found the carers very good - my mother was just too much to cope with.