Somerset Care Community Services (Taunton Deane & West Somerset)

Huish House, Hamilton Road, Taunton TA1 2EP

Somerset Care Community Services (Taunton Deane & West Somerset)
Somerset Care Community Services (Taunton Deane & West Somerset)
Somerset Care Community Services (Taunton Deane & West Somerset)

Somerset Care’s Community Services in Taunton Deane, Minehead and West Somerset offer personalised care and support services to people living in their own homes.

A team of skilled care and support staff carry out personal care, dementia support and rehabilitation support on both a long and short-term basis.

A dementia active living centre in Taunton is also available to provide activities during the day for people living with dementia as part of Somerset Care's Petals service.

Somerset Care has a strong presence in the South of England as a not-for-profit care provider.

Group : Somerset Care Ltd

Person in charge: Zoe Chilcott (Business Manager)

Type of Service: Home Care Agency (Voluntary / Not for Profit Owned Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 150

Fees Guide: From £18.75 per hour

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Somerset Care Community Services (Taunton Deane & West Somerset): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.6 Somerset Care Community Services (Taunton Deane & West Somerset) has a Review Score of 9.6 (9.624)

The Review Score of 9.6 (maximum of 10) for Somerset Care Community Services (Taunton Deane & West Somerset) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Somerset Care Community Services (Taunton Deane & West Somerset) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 28 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.624 for Somerset Care Community Services (Taunton Deane & West Somerset) is calculated as follows: ( (121 Excellents x 5) + (33 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 165 Ratings = 4.624

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Somerset Care Community Services (Taunton Deane & West Somerset) is based on 28 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    23
  • Good
    5
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Somerset Care Community Services (Taunton Deane & West Somerset)?

  • Extremely LIKELY
    23
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Somerset Care Community Services (Taunton Deane & West Somerset)

  • Client / Service User
    15
  • Wife of Client/Service User
    8
  • Daughter of Client/Service User
    3
  • Husband of Client/Service User
    1
  • Mother of Client/Service User
    1
  • more

All carers are polite and caring and do an extremely difficult job and I am happy with the way they talk and behave when caring for my husband.

Sometimes, their timings are a bit "off" but I have to take into consideration that the length of calls may vary. All together as far as someone's care and diligence is concerned, it is very satisfactory.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Care / Support: Good

Treated with Dignity: Good

We started using Somerset Care in late September this year. Since the beginning, we have had a total of 14 different carers but over the last few weeks, this has settled to the same 5 or 6 carers. As with any organisation, all the carers are good but some are exceptional.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

All very kind, understanding and helpful.

Generally good at their job. Couldn't manage without them.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I am pleased with the service, the staff are friendly. It helps me to relax to know my husband is in good hands.

The only thing that gets to me is if someone is ill and they need to replace that person they do not ring me, it is always me that has to ring them. We all know these things happen, so just ring me to let me know.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Satisfactory

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

We have been very satisfied with the standards of care provided. The care staff are always friendly and efficient in their role.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

The carers are really nice and punctual. They are friendly. 10 out of 10 for the carers.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Still offering the same excellent service since we started with Somerset Care 3 years ago. Always go the extra mile and have an excellent rapport with the people they are looking after. Very happy to leave my husband in their very capable hands.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I find the daily visit very comforting to know that I can get help in washing and dressing. At this time my health is reasonable and my care fairly light but I notice that my osteoporosis is gradually getting worse and giving me more pain and less mobility, it's a comfort to know that help will be there when I need it, from home care with very caring people coming in daily.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

All the carers we have had are very considerate and treat my husband with kindness and allow him his dignity.
They always ask how I am and if there is anything else we need.
The only thing I would suggest is the rounds are better organised so the carers don't have to travel from one side to the other with very little travel time.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

When I was discharged from hospital following a fall and hip replacement I paid for carers to come AM and PM for three weeks.
They were so helpful in assisting me to negotiate the stairs, shower and dress. As I gained strength and confidence they allowed me to do more for myself. I live alone so this was important. They put washing out and get it in for me and did a lot at first. We went for walks when I was strong enough. They helped me manage to live with limited mobility. They were informative and always cheerful we had some lovely chats.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

I find the carers very good with mum.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Always helpful and friendly visits.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Carers come every morning to wash/dress/shave the client. They are always pleasant and extremely helpful. Almost without exception, they do a very good job. My only niggle is if they leave the bathroom untidy and fail to make the bed - this is a rare occurrence thankfully.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

My experience with the carers who have attended to me over the last twelve months has been excellent.
I find them all caring, attentive and very cheerful.
All of them are welcome in our house as we look on them as friends, not just someone coming to do a job.
Well done to them all and we miss those who are no longer part of the local team.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

The care given to my husband was the best possible. I cannot fault the carers - they were marvellous - kind, hard-working, thoughtful and supportive and did everything they could to make my husband's last few weeks comfortable and to help me through the ordeal.
Their work was carried out without complaint, enduring appalling weather and battling across a driveway which became a sea of mud.
My heartfelt thanks to them and their organisers for such wonderful care.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very pleased with Somerset Care, I would recommend you to anyone.
Excellent service and very caring.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I am very satisfied with all aspects of the care provider since they first attended my husband on his release from hospital in February. If I have any problems I only have to ring them and their help and advice has always been most acceptable. I am always advised to ring any time and they will do their best to support me in any way.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I would just like to say how much I appreciate all my carers. All are so kind, caring, thoughtful, helpful and considerate. Big thank you to you all.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am pleased with the service that Somerset Care provide. The 'good' for management, rather than 'excellent' is because earlier, when ringing in the mornings, neither carers nor clients could get an answer although we waiting a long time. This has improved lately and I have always received a pleasant response otherwise.
The carers are all very willing and helpful, they are proactive and find other jobs until I need assistance with washing and dressing. They always ask if anything else is needed.
Altogether a good service.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

We find the service excellent and all the carers very helpful and cheerful.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

The homecare my mother receives is excellent.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Satisfactory

My wife has received care at home for five years.
She is now confined to bed after a history of hip replacements (four times), knee replacements (twice) and has had two major strokes. She also now has dementia.
The team of carers visit four times daily (in pairs) and are quite remarkable. Not only do they attend to my wife's physical needs but they chat, laugh and keep her happy.
It is much appreciated.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

I find Somerset Care overall very good. The staff are very kind and helpful. I have not had many bad times with them. Only thing I would like to know are approximate timings. I'm having a shower each day as long as I have something to go out in. I know they try very hard to keep a good standard.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Somerset Care have been helping my son since 2011 and husband for about two years and I have no complaints whatsoever. The carers are all very kind, they are cheerful and engage will with them.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Everything went very well.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have both been very impressed by the friendliness, cheerfulness and professionalism of the carers. We currently have two coming twice a day (in the morning and in the evening) to wash, shave, change pads and change clothes. Whilst the pairings can differ each time, my husband is comfortable with them all, and he seems so relaxed and comfortable once they have been and, of course, clean. The carers have also been helpful in spotting potential bed sores. Their friendliness means that it does not feel as if anyone is intruding into our home - on the contrary, in the couple of weeks since we started to need and use them, they have become a welcome part of our routine.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Don't Know

All of our care workers so far have been helpful, kind and caring. an excellent service.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

I have been really pleased with all of our care workers. they have been helpful, kind and caring.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

I am tired of my Mother being let down by the inconsistent service from this care agency. She is housebound and 89 years old and over the past year she has been let down by Carers not turning up either on time to prepare her meals or not turning up at all. Last night as an example she was left to fend for herself and called me to say she had a piece of bread and an apple for her evening meal as there were not enough Carers available to come out to her - despite her being a longstanding Client of theirs. This is a regular thing now with this care agency and as I live 1.3/4 hrs away and have a young family, I cannot easily or quickly get down to my Mum to provide her with a hot meal.They say they will provide an outstanding and Caring service but the reality is, it is a poorly run and poorly staffed second rate operation with Staff leaving in droves.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane & West Somerset)? Extremely Unlikely

Average Rating: 

 1.8 out of 5

Overall Standard: Very Poor

Staff: Satisfactory

Care / Support: Poor

Management: Very Poor

Treated with Dignity: Satisfactory

Value for Money: Very Poor

Janet Tolley, Care Manager at Somerset Care Community Services (Taunton Deane & West Somerset) responded to this review on 28 Jun 2016:

I am very sorry to hear of the issues that your mother has been experiencing with our service. If you would like to contact me directly to discuss the issues raised, you can reach me at the community services office on 01823 447 120, or by emailing me on janet.tolley@somersetcare.co.uk

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