Somerset Care Community Services

First Floor, Wellington House, Queen Street, Taunton TA1 3UF
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9.1 79 Reviews
  • Somerset Care Community Services, Taunton
Somerset Care’s Community Services in Taunton Deane, Minehead and West Somerset offer personalised care and support services to people living in their own homes.

A team of skilled care and support staff carry out personal care, dementia support and rehabilitation support on both a long and short-term basis.

A dementia active living centre in Taunton is also available to provide activities during the day for people living with dementia as part of Somerset Care's Petals service.

Somerset Care has a strong presence in the South of England as a not-for-profit care provider.
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Care Provided by Somerset Care Community Services

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Please contact our Somerset Care Community Services Team directly, to discuss the support we can offer to meet your care needs.

Contact Somerset Care Community Services to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Somerset Care Community Services to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Terry Helliker (Registered Business Manager)

Somerset Care Community Services Reviews (79)

9.1

Somerset Care Community Services has a Review Score of 9.1 (9.094) out of 10, based on 11 reviews in the last 2 years.
Over all time Somerset Care Community Services has 79 reviews.

Overall Experience
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Date Published
  • 79
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Reviewer Connection to Somerset Care Community Services
  • 43
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Total of 79, showing 1-20
Review from A B (Husband of Client) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Since the takeover, programming has been worse. Too many changes to be emergency changes, e.g. 22/9/25 14 visits 11 changes, November 24 14 visits 9 changes, Dec 15 14 visits 8 changes. There appears to be three types of staff contracts. Standard of care varies from barely satisfactory to excellent,
e.g. dishes are left to drain, not put away, client is not mobile enough to transfer dishes himself, 24/7 carer (me) does it. Not all due to inexperience. Management guidance/supervision needs. Looking for improvement in 2026.
Reply from Somerset Care Community Services Team, Somerset Care at Somerset Care Community ServicesThank you for taking the time to share your feedback. We are sorry to read of your concerns, and would appreciate the opportunity to discuss these with you, so that we can investigate further. Please do contact your Team Manager, or call our office on 01823 447120 so that we can look into this for you. Thank you.
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Review from Veronica B (Client) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The health carers coming to me are very good and kind. Two half hour visits per week, I needed a lot of home care- due to serious operation in 2018, needing to move to a bungalow due to requiring extra living care. Lost it all after 15 month, once I needed help with showering, once I could do for myself,
I kept carers on, as both great help in emergency seeing help was arranged for what may have been needed, kind caring, most understanding. Regular service very good, not always so far timely replacement if regulars are ill or on holidays. But for having home care for many disabled is a wonderful service- thank you so much!
Reply from Somerset Care Community Services, Somerset Care at Somerset Care Community ServicesDear Veronica, thank you for leaving a review for our Somerset Care Community Services Team. We will share your compliments with your regular carers, who will be really touched, and our wider team who provide cover for them as needed. We are glad to have been able to continue to support you following the change in your living arrangements, helping you to remain safe and supported at home.
Best regards,
Somerset Care Community Services
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Review from Janet H (Wife of Client) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was pleased to have support from the carers who attended to my husband during his final weeks they were kind, caring and very efficient during their visits. They seemed to be able to extend their time with us when necessary during his final days. We were provided with a lot of equipment which helped
him to remain as comfortable as possible. This was delivered and taken away at the times stated. A huge thank you to all.
Reply from Somerset Care Community Services, Somerset Care at Somerset Care Community ServicesDear Janet, thank you taking the time to share your kind feedback for the care your husband received from our Somerset Care Community Services Team. We were glad to be able to support him, and yourself, during his final precious weeks.
With our very best wishes,
Somerset Care Community Services
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Review from P J (Client) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Initially, a few problems; some carers refused to perform small light household tasks and left before the time. However, I rang the agency and all sorted out now. No problems, very satisfied with care I get.
Reply from Somerset Care Community Services, Somerset Care at Somerset Care Community ServicesThank you for leaving a review for our Somerset Care Community Services Team. We are pleased to have been able to resolve any initial confusion around your support package with you, and ensure that you receive regular care which meets your needs.
Kind regards,
Somerset Care Community Services
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Review from R C (Client) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Carers on the whole good. Some excellent. Trouble comes when carers are on holiday. Planners are not very good.
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Review from Y C (Client) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of all my care support is very caring, and nice how they talk to me and as it makes me look forward to seeing them each day.
Reply from Somerset Care Community Services, Somerset Care at Somerset Care Community ServicesThank you for taking the time to leave a review for our Somerset home care services. We are so pleased that you rate every aspect of your experience as 5 stars.
Best regards,
Somerset Care Community Services
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Review from P F (Client) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
Reply from Somerset Care Community Services, Somerset Care at Somerset Care Community ServicesThank you for sharing your feedback for our home care services in Somerset. We are pleased that you are happy with the care and support your receive from our team.
Best regards,
Somerset Care Community Services
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Review from R T (Husband of Client) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care given to my wife.
Reply from Somerset Care Community Services, Somerset Care Community Services at Somerset Care Community ServicesThank you so much for leaving a 5* review for our Somerset Care Community Services team. We are so happy to read that you consider the care provided for you wife to be excellent. Best regards,Somerset Care
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Review from V W (Client) assisted by family/friend published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff including managers extremely pleasant and helpful, efficient, honest, well mannered. We look forward to seeing them each day and they like coming to us.
Reply from Somerset Care, Somerset Care at Somerset Care Community ServicesThank you for taking the time to leave a review for our Home Care Team. We are pleased to are receiving the support you need from the comfort of your own home, and having such a good experience with us. Best regards, Somerset Care.
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Review from Karen C (Client) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very grateful for all the help that your team provided when I came out of hospital. All the team were friendly and very helpful. Thank you.
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Review from Elma H (Wife of Client) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We only had a small amount of care, but it was very helpful. It seemed to end very abruptly with not an explanation why.
Reply from Somerset Care, Somerset Care at Somerset Care Community ServicesDear Elma. Many thanks for your feedback on the ‘Discharge 2 Assess Service’ which was provided by Somerset Care and commissioned by Somerset Council, to support your husband's return home from hospital. We are pleased to hear that the care our team provided during this period was helpful. Best regards, Somerset Care.
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Review from Julia B (Daughter of Client) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only speak highly of the care received. Everyone was kind, helpful, professional and thoughtful. My mum was treated as an individual and her needs were perfectly met. As a daughter, I was well informed and, because of the quality of care, it was like a weight disappearing from my shoulders, whilst
knowing Mum was in the care of an experienced, kind, helpful and compassionate team. Thank you.
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Review from R T (Brother-in-law of Client) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the standard of care provided. All carers take great consideration of clients' needs, carried out with respect, efficiency and friendliness. Much appreciated by the client. Also very helpful to her relatives in knowing the client is receiving such care, with good communications about
her well-being.
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Review from A L (Daughter of Client) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
This service did not work well. My mother was classed fit for discharge from hospital to her home. The time she was home was awful, she had nightmares and confusion and despite several carers I still found her, in tears, wandering the street - she was readmitted to hospital. Despite this she was again
discharged and the outcome was the same. She is now being assessed in a care home. I have to say I found the carers very good - my mother was just too much to cope with.
Reply from Somerset Care at Somerset Care Community ServicesThank you for taking the time to write a review for our community services team, and for your lovely feedback for our carers. As a team, we're often called upon to support individuals returning home after a period in hospital. We have noted your concerns about your mother's return home and would like to share your feedback with the relevant hospital to help them to shape future discharge decisions. If you would be happy for us to do so, please contact the team on 01823 447120 or at care.enquiries@somersetcare.co.uk, so that we can discuss this with you. Thank you.
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Review from A T (Client) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was discharged under the D2A scheme from hospital following surgery for my left hip and wrist. The scheme worked very well for me, enabling an earlier hospital discharge as safely as possible. All the staff were helpful and encouraging me to be as independent as possible. My only negative would be
that on discharge there was no immediate community physiotherapy input to further help recovery.
Reply from Somerset Care, Somerset Care at Somerset Care Community ServicesThank you for taking the time to leave a review for our community services team. We are pleased to have been able to support your recovery at home. Whilst physiotherapy is not arranged by Somerset Care, we will ensure your feedback is shared with the appropriate service.
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Review from Clinton A (Son of Client) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The keyword has been care - every member of the team assisting my mother since her discharge from the hospital has been exemplary. Their diligence and friendly care in assisting here rehabilitation could not be faulted. Maintaining her dignity whilst attending to her daily needs and requirements in
her own home has been professional but personal and caring. I could not recommend this service any higher. They have pride in their work and care for the individual, whatever their needs. Couldn't have managed without them. Thank you.
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Review from Stella I (Client) assisted by family/friend published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with Somerset Care. They have looked after us extremely well, with love and kindness.
They are a great team and work very well together.
We always look forward to seeing them and are sad when we have to let them go!
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Review from E B (Power of Attorney of Client) published on 13 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She was extremely satisfied with the kindness and compassion that the team operated. She was dealt with care and patience each visit and treated with the greatest respect, and in turn, she responded to all that was required of her.
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Review from H M (Daughter-in-law of Client) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided was excellent, person-centred and thorough. Staff were reliable, kind and professional.
I would like to pass on particular praise to one member of staff who went above and beyond to reassure and support me in addition to the client. Another member of staff was amazing too. Thank
you both.
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Review from Martin F (Husband of Client) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Only real criticism we have is not being notified if there is a substantial change in the time of the visit. A few minutes here or there is no problem, but if the scheduled time has been changed by more than 1/2 hour, it would be useful to be notified!
Reply from Somerset Care at Somerset Care Community ServicesDear Martin, many thanks for sharing your review and feedback. Exceptional circumstances can sometimes result in changes to scheduled visit times, and it is our policy to communicate any such changes with our customers. Please accept our sincere apology if this has not been your experience. Thank you for sharing this with us so that we can continue to learn and improve.
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Current Review Score: 9.1 (9.094)

Overview of Review Score

The Review Score of 9.1 (9.094) out of 10 for Somerset Care Community Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.444 for Somerset Care Community Services is calculated as follows: ( (41 Excellents x 5) + (10 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 63 Ratings = 4.444
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Somerset Care Community Services is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 = 4.65
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

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Frequently Asked Questions about Somerset Care Community Services

What Type of Services does Somerset Care Community Services offer?

Somerset Care Community Services offers Home Care.

How many Carers does Somerset Care Community Services employ?

Somerset Care Community Services employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Somerset Care Community Services to verify any information. View our terms and conditions. Somerset Care Community Services has an Enhanced Service - more info.