Somerset Care Community Services

First Floor, Wellington House, Queen Street, Taunton TA1 3UF
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9.1 79 Reviews
  • Somerset Care Community Services, Taunton
Somerset Care’s Community Services in Taunton Deane, Minehead and West Somerset offer personalised care and support services to people living in their own homes.

A team of skilled care and support staff carry out personal care, dementia support and rehabilitation support on both a long and short-term basis.

A dementia active living centre in Taunton is also available to provide activities during the day for people living with dementia as part of Somerset Care's Petals service.

Somerset Care has a strong presence in the South of England as a not-for-profit care provider.
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Care Provided by Somerset Care Community Services

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Please contact our Somerset Care Community Services Team directly, to discuss the support we can offer to meet your care needs.

Contact Somerset Care Community Services to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Somerset Care Community Services to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Terry Helliker (Registered Business Manager)

Somerset Care Community Services Reviews (79)

9.1

Somerset Care Community Services has a Review Score of 9.1 (9.094) out of 10, based on 11 reviews in the last 2 years.
Over all time Somerset Care Community Services has 79 reviews.

Overall Experience
  • 48
  • 23
  • 6
  • 1
  • 1
Date Published
  • 79
  • 7
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  • 11
  • 68
Reviewer Connection to Somerset Care Community Services
  • 43
  • 14
  • 8
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 79, showing 21-40
Review from Anita H (Daughter of Client) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment the carers walked through our door, my mum was treated with compassion, kindness and care. We, as a family, will be eternally grateful to all the carers. My mum was a very private lady, and the carers made her feel at ease and looked after her with dignity at such a stressful time with
her illness. I know my mum great very fond of the carers, as did we, as a family.
They, along with the nurses that walked through our door, were angels from above.
Thank you from the bottom of our hearts.
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Review from J B (Client) assisted by family/friend published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have appreciated having care twice weekly for quite some time due to my incapacity. I have been waiting for a hip replacement operation for four years and my mobility has sadly suffered. I have had a number of falls over the past 2/3 years and have been hospitalised as a result of these. This means
I need help with some personal care, so I rely on Somerset Care. I also enjoy meeting the care team and having a chat as well as the care they give me.
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Review from B H (Client) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I first had visits from Somerset Care when my late husband became ill until he died in 2014. Four months later, in April 2015, I had a stroke, when I came out of the hospital, Somerset Care was there to help me, and I have been with them ever since. I have always found the carers most kind, thoughtful
and willing to help. I look forward to their visits.
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Review from Sandra B (Daughter of Client) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very well cared for by all your staff.
She is always very happy to see them and enjoys their little talks.
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Review from Richard C (Client) assisted by family/friend published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always helpful and polite. Also, we have dealt with problems with the care package. They listened to our concerns and acted on them. We couldn't ask for any better service.
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Review from Pauline D (Client) assisted by family/friend published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am satisfied with the help and assistance I receive. They are very friendly and helpful, particularly with any problems I have.
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Review from E S (Client) assisted by family/friend published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the carers are professional, kind, considerate and helpful. They have, in fact, become friends. Occasional problems arise when there are not enough carers available in the area due to a variety of reasons hence the carers that are available are often stressed and stretched to their limits.
Reply from Somerset Care at Somerset Care Community ServicesThank you for your lovely feedback about your care team - we are delighted that you are pleased with the care you receive. We are currently recruiting additional team members in your area and offer a comprehensive package of well-being support to all new and existing colleagues to help them look after their own health and well-being as they provide vital care for others.
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Review from Kathleen P (Client) assisted by family/friend published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the whole, I'm very happy with the care provided by Somerset Care Community Services. On a few occasions, the carers have arrived later than arranged so I go on and tend to myself as I don't like to stay in my night clothes after 8.30 am. Apart from that, I'm very content with the carers and the
care that I receive.
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Review from Gordon C (Client) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My care started from leaving a nursing home after hospitalisation with heart problems. My son and daughter arranged my care when leaving the home. I have already had Somerset Care to look after my wife, who has since died from Covid. The givers, therefore, are in effect, old friends, and it is always
a delight to see them mornings and evenings. Always happy to go the extra mile, like bits of local shopping oh, in effect, a connection to the outside world.
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Review from C B (Daughter of Client) published on 17 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was a client of Somerset Care for over 8-years and on the whole, received good service. If any problems did occur, they were soon sorted by a quick phone call. Many of the carers were more like friends and were a great support to myself and family. My mum died at home in October, which was
her wish. Without the dedication of the care team, this would not have been possible due to Covid and staff shortages, but they went above and beyond to keep her safe and comfortable in her last days.
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Review from Linda S (Client) published on 14 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since suffering a spinal injury 25-years ago I have been brilliantly cared for at home by Somersetcare Care Community Services.
The care I have been given has meant I could continue my life at home in dignity and as normal as way as possible. Smiling, happy staff make my days so much brighter, and
they are all angels without wings.
I have recommended them to others who are seeking care and will continue to do so.
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Review from M R (Mother of Client) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The carers are absolutely wonderful and my son gets on well with them. The management could be a lot better. When we first had carers for the first several years, it was the same time very morning, between 7.30 and 8 am. Now it is anytime from 7 am onwards, which my son doesn't like - he is a man of
routine.
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Review from P A (Wife of Client) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our carer is primarily here to wash my husband but she does so much more - by having conversations with him while bathing him, asking him questions and leading him gently into using his brain! Anyone who has covered for our usual carer has been equally kind and efficient. Management has been equally
kind and considerate. When I have phoned the office to let them know about changes in routine, my call has been answered quickly and the situation dealt with.
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Review from Nigel K (Client) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with my carers has been first class. They always arrive on time with a warm welcome and always a smile. They were first class and more than willing to help. Now they have finished I will miss them very much. A big thank you to all the staff.
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Review from Don A (Client) published on 9 May 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I had personal care for six months after coming out of hospital, and during a four-month course of chemotherapy. This was initially for 30 minutes morning and evening, after two months just mornings.


A core of some four or five carers came regularly, others occasionally. Inevitably they varied in

their approach - most patiently encouraged me to do as much for myself as possible, one or two tended to take over and gave the impression they were in a hurry to complete the tasks. Some were chatty, others more reticent. In general, the care was good and reasonably consistent, and the staff friendly.


The most frustrating aspect was that they rarely came at the planned time. Some phoned to let us know if they would be delayed, which was helpful, others didn't. Sometimes the planned times were altered - management were apparently supposed to let us know but didn't.

Reply from Kim Draper at Somerset Care Community ServicesThank you so much for taking the time to submit a review on homecare.co.uk. If you would like to get in touch to discuss any of the points raised in your review further, please contact the office directly on 01823 447120.
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Review from Annie P (Client) assisted by family/friend published on 5 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Somerset Care are very kind and lovely to my husband. Just at the moment as he is very poorly, nothing seems too much for all those who come into our home.
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Review from J F (Wife of Client) published on 5 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been very grateful to our carers who have always been kind and helpful. Some are more thorough than others but we appreciate all help given.
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Review from Robert L (Son of Client) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since care started, we have excellent service. Kept informed of any problems or things we need to know. Always punctual and friendly. Never in a rush. Very good staff.
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Review from Keith R (Son of Client) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A carer is an appropriate name for the people who attend on my mother as they are the most wonderfully caring, helpful and competent people. They are given enough time to carry out what is required and always do so carefully and in a friendly and warm manner. I cannot recommend them highly enough.
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Review from Maureen D (Sister of Client) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all the work and care the ladies give. They have been a great help to my family and me. They are on time and we are very happy about that.
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Current Review Score: 9.1 (9.094)

Overview of Review Score

The Review Score of 9.1 (9.094) out of 10 for Somerset Care Community Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.444 for Somerset Care Community Services is calculated as follows: ( (41 Excellents x 5) + (10 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 63 Ratings = 4.444
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Somerset Care Community Services is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 = 4.65
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Somerset Care Community Services to verify any information. View our terms and conditions. Somerset Care Community Services has an Enhanced Service - more info.