Totally Living Care

63-65 Fisherton Street, Salisbury SP2 7SU
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9.8 57 Reviews
  • Totally Living Care, Salisbury
Totally Living Care was started with the goal of improving the quality of care available to people in their own homes. With a wealth of experience, the team provides a wide range of services including, but not limited to, personal care, help with day-to-day tasks such as preparing meals and cleaning and medication prompting.

Whatever the needs of each individual, Totally Living Care can accommodate them to ensure they remain as independent as possible and can continue living in the comfort of their own homes.

Should a service user need help with transport, Totally Living Care can help with that too. Additionally, the company offers hospital to home assistance to provide peace of mind when transitioning from the hospital to home, including pet care, supervision of discharge arrangements and transport to the home.
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Care Provided by Totally Living Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23.99 – £32.99
  • Weekly Live-in Care Fees: £950 – £1200

Live in care prices are determined by care assessment

These prices are only a guideline, please contact Totally Living Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Totally Living Care Ltd

Person in charge

  • Jake O'Reilly (Registered Manager)

Totally Living Care Reviews (57)

9.8

Totally Living Care has a Review Score of 9.8 (9.800) out of 10, based on 19 reviews in the last 2 years.
Over all time Totally Living Care has 57 reviews.

Overall Experience
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Date Published
  • 57
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  • 19
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Reviewer Connection to Totally Living Care
  • 18
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Total of 57, showing 21-40
Review from K R (Client) published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are caring and do the jobs required. Always polite and supportive. A very good group of helpers. I find the frequent changes in staff unsettling the new ones need help in finding/doing things - though the difficulties in finding enough capable staff to cover all work is understood. Not perfect
but very good service.
Reply from Andrew Rogers, Director at Totally Living Care

Thank you for your honest appraisal of our services, we do strive to get care right and are aware that sometimes this doesn't work. We are putting in a lot more supervision and carer checks so that we can raise the bar. Kind regards

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Review from Judith B (Relative of Client) published on 29 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Totally Living Care staff looked after my relative with real care and consideration. He had wanted to go on living and managing at home for as long as possible and they helped this happen. However, he was getting increasingly frail and has since needed to be admitted to a hospital and a care home. He
has decided on residential care for himself, having had a good experience of being supported at home.

My relative truly appreciated the staff visits and was pleased that the care manager visited him at intervals to check what was needed.
Reply from Andrew Rogers, Director at Totally Living Care

Sorry we have not responded before but thank you so much for your honest review. We have just started a new program to make things better for our clients and recording. Could you please inform me who can be identified on a personal email as not being 5 star? and where our caring could have been better. Thank you again for your comments.

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Review from Linda S (Daughter of Client) published on 7 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was reluctant to have any care at first as she said she could manage! She changed her mind completely when we got Totally Living Care on board and was happy to carry on and has never looked back. All the carers are good with her and understand her needs. The management and office staff are always
happy to help with any queries we have.
Reply from Andrew Rogers, Director at Totally Living Care

Wow, what a lovely review, thank you so much for this. I have put this on our website, I hope you don't mind. I will feed this back to our carers. Kind regards
Andy Rogers

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Review from Paola C (Daughter of Client) published on 24 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has just passed away and up to his last day, he was cared for by Totally Living Care carers. He loved their visits and was always so happy to tell me they'd visited every day and how kind they were. He loved chatting with them and I am so grateful for their compassion and kindness.
Reply from Andrew Rogers, Director at Totally Living Care

Thank you for your review it was heartfelt. We hope to get it right with our clients and it looks like we did with your father. Our carers loved attending to his needs/chatting with him, I am glad that we had the honour of helping him through to his end day. Kind regards.

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Review from Debbie W (Daughter of Client) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very professional company. Staff act with compassion and integrity with my mum. They care and understand day-to-day needs. Would recommend this company to anyone that was looking for care and help in their own home.
Reply from Andrew Rogers, Director at Totally Living Care

Sorry it has taken so long to respond to your review. We thank you for such a lovely review. We do strive to get care right and hope the feedback can help us to determine what we can do to improve the services we offer. Thank you for the recommendation quote. Kind regards.

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Review from Nick T (Mother of Client) published on 23 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Totally living care were absolutely amazing with every aspect of care for my mum.
From day one every carer was friendly, kind and extremely caring. And very reliable at all times. We could not have got mum out of hospital without the great care and help that everyone at totally living care provided.
Would highly recommend them. And our whole family would like to say a great big thank you to everyone who cared for my mum.
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Review from Francis B (Son-in-law of Client) published on 14 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law lost his wife of 67 years last October, having been her full-time carer for the last few years due to various illnesses. We were concerned loneliness would be a big problem for him and initially, we had to overcome his reluctance to have anyone else come to the property ( “I can manage,
waste of time” and so on). We noticed a marked difference in his attitude after the first couple of weeks of the visits, with the negative comments ceasing and a lot of positive feedback about his carers. Being local people they know some of his old work colleagues and acquaintances and his whole attitude has brightened up. Would strongly recommend this company and its staff.
Reply from Andrew Rogers, Director at Totally Living Care

Thank you Nick for such a lovely feedback report. It is a pleasure that we have had the occasion to show him that our carers are as good as we think they are.

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Review from Corinne L (Daughter of Client) published on 31 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Total Living Care is an excellent company to use for long-term care for my mother. We have a carer who comes and stays with my mother when we are away and we do not have any issues or problems with the service that she gives. In fact, it is fair to say that she goes over and above board in every aspect
of Mum's care and we are 100% happy to go away and leave Mum in her capable hands. Mum really enjoys the carer coming to stay with her and they get on very well together.
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Review from Tim P (Son of Client) published on 14 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care coordinator was extremely helpful and couldn’t do enough for us, when my dad was taken ill and had to stay in hospital, he managed to put 24-hour care in place for my mum at very short notice, so that she could stay in her own home. The carers that looked after Mum were really good with her,
and very kind and patient with her advanced dementia. They were also happy to be flexible and work around us. Great communication and we would highly recommend the company to other people.
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Review from Mike T (Son of Client) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live over three hour's drive from my parent’s home in Salisbury, which makes the management and supervision of their respective care extremely difficult. My parents continue to live in their own home and up until 24 months ago, were completely independent and self-supporting. However, the gradual
decline in their respective health has meant that they now require a more professional approach with a higher level of care assistance. As a result of this, I contacted various Health and Care companies in the Salisbury area and provided them all with a detailed requirement of what was needed in support of my aged parent’s care needs. Of all those contacted, Totally Living Care were the most proactive to the situation and quickly assimilated and assessed what was required and came up with a workable program of care and assistance. TLC are a truly professional organisation with a well-trained and dedicated Care Staff. Many have several years of experience.
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Review from Lorraine A (Daughter of Client) published on 10 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Up till last August, TLC were providing at-home care for my mother 2-3 times a day. They were always reliable, friendly and professional. I was contacted promptly whenever anything happened or they had any concerns. Some of the carers definitely put themselves out to help and support my mother and I.
On one occasion, a carer stayed with my mum into the evening until I could get there. The care coordinator and the office staff were also always very friendly and helpful. I really had no complaints at all.
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Review from Jennifer A (Daughter of Client) published on 10 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
In April, a particular incident occurred that really brought it home how good the TLC carers are. My mother had a fall in the bathroom (it transpired that she had a heart attack). The carer found her and called an ambulance. In turn, the care coordinator phoned me to let me know and I arranged for my
sister to go to my mother. The carer stayed with Mum the whole of the time until my sister arrived. She was calming and reassuring to Mum. My family and I find all the TLC carers to always be very kind and helpful to Mum. Sometimes she can be very awkward and I hate to say it, rude to the lovely girls too. The staff in the office are always chasing Mum's medication and 9 times out of 10 bring it round to her flat. The care coordinator is always on the ball, knowing exactly what is happening with the clients and we are extremely grateful to have such a caring and obliging person in control of Mum's care. All the staff team are fabulous. We do not know what we would do without them.
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Review from C W (Daughter of Client) published on 10 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found TLC online when looking for care for our mother, following her stroke. We reviewed other care companies too but TLC appeared to offer more flexibility and were very cost-effective. I think one of the most important things to say is that the team are extremely approachable. There has been an
occasion recently where I needed to ask them for some additional help at very short notice. The care coordinator made this happen! I cannot fault TLC at all. They are friendly, reliable, flexible and professional. I would not hesitate in recommending them.
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Review from Bernadette M (Client) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I mostly find the staff friendly and cooperative. They are willing to assist me in cases like getting in and out of the shower.
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Review from E K (Wife of Client) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was our first experience of home care. During the time they provided us with assistance, we always found the staff to be professional, courteous, kind and caring. They were punctual and if the time of the visit had to be altered, office staff telephoned in time to make the necessary change. It
was, however, quite a shock when we received their letter, advising they could no longer provide us with their services.
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Review from Lilian T (Client) published on 16 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Satisfactory. I enjoy living here as kind carers look after me. I have found most carers that have helped me have been very kind and caring towards me. They are very patient with me as I cannot hurry now and always ask me if I need more help with anything before they leave. The office staff are good
and obliging. Very nice flats here. I am very content with my living accommodation, comfortable, radiators good and surfaces clean. We have to take care of using the entrance to the main door, a bit rough in places. I have no complaints regarding my situation, I like where I am and they are all nice people.
Reply from Andrew Rogers, Manager at Totally Living Care

Dear Lillian, it was so kind of you to do a review for us, we do learn by our mistakes and get better with these comments. I'm glad that you like our carers. Any problems - you know that we are here for you. Kind regards, Andy Rogers, Director.

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Review from C S (Daughter of Client) published on 15 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was struggling at home with domestic duties and eventually personal care. I contacted lots of firms for help, some replied they had no vacancies, others just failed to reply. I walked down Fisherton Street and through the office door (before Covid). I was greeted with friendly courtesy and
within days someone had come to assess my mother. They totally "got her!" My mother had once a day care, at first 5 days a week, then 7 for an hour late morning. We both benefited, her kitchen was left clean and tidy, her bathroom cleaned, she was prompted to perform activities she was capable of. My mother has been untidy all her life and the carers coped admirably. They were kind, didn't take any nonsense and she became very fond of them. They also alerted the GP if she was poorly. They coped during Covid, with PPE and her isolation. They came for two years. Sadly my mother needed 24 hour nursing care and has just gone to a nursing home.
Reply from Andrew Rogers, Manager at Totally Living Care

Thank you for your review. I am glad that we could help you and your mother in this important time of her life. It's good to hear that our great carers get this feedback from clients and their relatives. We do try our best to improve our services, but we feel very proud of this input. Kind regards, Andy Rogers, Director.

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Review from C W (Nephew of Client) published on 10 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent reliable service. Always willing to be flexible to resolve any issues. The carers and the office staff are pleasant and always accessible by phone to discuss any matters of concern. Would recommend it as a Caring Company.
Reply from Andrew Rogers, Manager at Totally Living Care

Dear Chris, Thank you for such kind words, we really try our best and always strive to get better. Andy Rogers, Director.

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Review from Jean G (Daughter of Client) published on 23 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had excellent, kind and dignified care for our very elderly frail father. The help given has enabled him to remain at home. When contacting staff in the office all have been extremely helpful and kind. My thanks to everyone.
Reply from Andrew Rogers, Manager at Totally Living Care

Dear Jean, thank you for those kind words. I agree I think my staff are amazing and Jake has a heart of gold, always looking outside of the box. I will feed this back to our carers. Kind regards, Andy.

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Review from J L (Client) published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been satisfied with the care being given to me. The carers that have attended to me have been kind and considerate of my present needs. Sometimes, because of sickness there has been a change to my time or carer, but someone will always come. I have found the office staff to be very helpful when
making enquiries or making my payments.
Reply from Andrew Rogers, Manager at Totally Living Care

Thank you for your comments. I am pleased that we are living up to your expectations. If there is anything we can help you with don't hesitate to contact the office. Kind regards, Andy.

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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Totally Living Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.800 for Totally Living Care is calculated as follows: ( (89 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 110 Ratings = 4.8
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Totally Living Care is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 May 2018

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (8)

Barbara

Barbara Highman

Job Title: Owner and Director Joined: 2015

Barbara Highman has been a director at Totally Living Care Ltd since August 2015. Barbara has a wealth of experience and knowledge of looking after customers in their own homes for over 30 years. She was recently the manager of a local domiciliary care agency looking after over 100 customers. She is a recognised ‘Care Ambassador’ who sits on a panel ensuring that all agencies look at ‘Best Practice’ for its customers. She is also a dementia champion. Barbara is a trainer and assessor; it is anticipated that this will take Totally Living Care to another level in its care for its customers. Barbara's ethos is promoting ‘the best care available at an affordable price’.

Jake

Jake O'Reilly

Job Title: Registered Manager Joined: 2017

Jake started with Totally Living Care in June 2017 as a part-time Administrator whilst studying at the local college, where he achieved his Level 2 and Level 3 in Health and Social Care. In 2018 Jake finished college and became a full-time Administrator who would deal with social service, assess new packages of care and also deal with other healthcare professionals.


In 2019, Jake became Totally Living Care's Care Co-Ordinator. This meant he was responsible for making sure our clients' care package met their individual needs and also ensured the smooth running of the day-to-day business, Jake also had the responsibility of supervising co-coordinating and supporting our amazing carers.


Jake has been recently promoted to Totally Living Care's Registered Manager who is now responsible for the smooth running of the day-to-day business, supporting the senior and care staff whilst working in the community, communicating with families, healthcare professionals, local authorities and nursing teams. Jake is now a Totally Living Care Nominated Individual.

Lucy

Lucy Hale

Job Title: Finance Manager Joined: 2017

Lucy started with Totally Living Care in January 2017 as a part-time Administrator. Very soon after she started, Lucy became our full-time Administrator and worked closely alongside Jake. Lucy achieved her Level 2 in Business and Administration in 2018 and hasn't stopped since.


In 2019, Lucy became our Finance Administrator and is always here to answer any queries about finance or billing. Over the years, Lucy has developed a keen understanding of finance within the Health and Social Care sector and has gained a much-needed understanding of working alongside local councils & local CCGs.


Lucy works alongside Barbara, who is our finance director/co-owner.

Sarah

Sarah Jones

Job Title: Care Lead Joined: 2016

Sarah has been working at Totally Living Care for many years! Sarah was promoted to Senior Carer in 2018 which involved supporting our amazing care staff when working in the community and outside of office hours and at weekends, Sarah then moved up to becoming our Care Administrator in 2023 working as part of the office team a couple of days a week as well as conducting care visits. In January 2025 Sarah recently got promoted to our Care Lead, Sarah now works alongside Jake our registered manager and also supports our Home Care Workers out in the community!

Katie

Katie Martin

Job Title: Live in Care Co-Ordinator Joined: 2016

Katie has been working with Totally Living Care for many years and has grown into a brilliant Senior Carer. She is responsible for supporting our carers when working in the community outside of office hours and on the weekends. Katie is also responsible for conducting observations on our carers to make sure that they are providing our clients with the best care.


She has recently become our Live-in Care Support, who is responsible for attending handovers, supervision and observations on our team of Live-in Carers.

Karen

Karen Bentley

Job Title: Training & Recruitment Manager Joined: 2015

Karen has been working for Totally Living Care Limited since 2015, Karen started with us as Senior Carer and has worked her way up to our Training & Recruitment Manager! Karen has a passion for training and has always been supportive to all our staff on improving their skills and qualifications.

Fi

Fi Hawkins

Job Title: Rota Administrator Joined: 2018

Fi joined TLC in 2018. She has a vast amount of experience working in the health and social care sector. Fi has the responsibility of organising and scheduling staff on their weekly rotas, and making sure that all clients receive their calls at their allocated times and days. She has recently been promoted to our Fire Marshall, which involves being compliant with fire procedures.

Harriet

Harriet Rooke

Job Title: Home Care Worker & Marketing Assistant Joined: 2018

Harriet has been working with Totally Living Care since 2018. She studied Health and Social Care at college, where she achieved her Level 2 and Level 3. Harriet left college and started working as a Home Care Worker, and has recently been promoted to our Marketing Assistant and is now responsible for managing our social media presence and updating our website! She also works with our wonderful clients and carers in the community.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Totally Living Care to verify any information. View our terms and conditions. Totally Living Care has an Enhanced Service - more info.